WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 8
2019-11-22
GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I applied for secure card, Wells Fargo agreed to give me the card. However, due to poor service experience from Wells Fargo, I requested them to cancel the card. Now I see this appearing as Hard Inquiry impacting my credit scores. I spoke to my Banker at Wells Fargo about it however, it seems she had no idea how to resolve this.
Hence, requesting for the help now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-22
Oxford, GA
Managing an account
Checking or savings account: Savings account
Fee problem
Complaint: The Company has charged me excess activity fees. They refuse to properly mitigate my closed checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-22
NC
Opening an account
Checking or savings account: Other banking product or service
Confusing or missing disclosures
Complaint: Re wells Fargo bank response to me on the phone yesterday XX/XX/XXXX at XXXX XXXX. As per XXXX and XXXX they could not identify any accounts that I opened originally XXXX with XXXX XXXX which merged with XXXX XXXX which I banked at regularly in XXXX XXXX XXXX XXXX XXXX. XXXX specifically stated to me ( it was recorded and documented by both XXXX and then transferred to XXXX in the wells Fargo specialty division wells Fargo bank. XXXX asked me what phone number was in my accounts I replied XXXX and I replied are any of these numbers on my files XXXX or XXXX or XXXX OR " XXXX XXXX XXXX '' XXXX stated that none of those numbers has ever been used on any of my accounts. FALSE. I have proof attached that Wells Fargo bank sent as a response letter thru this CFPB portal federal agency - of a application of sort from a Ready reserve college account IDENTIFYING ME AS MYSELF XXXX XXXX XXXX AND THE ACCOUNT NUMBER OF XXXX XXXX AT XXXX XXXX XXXX XXXX VA XXXX ENDING IN XXXX as documented proof of the documents sent to the cfpb and attached on this continued complaint since XXXX XXXX to Wells Fargo XXXX XXXX XXXX XXXX XXXX va in person of having accounts with wells Fargo bank holding my solely owned monies of approx XXXX XXXX DOLLARS PLUS XXXX XXXX DOLLARS DEPOSITED VIA XXXX issued checks in my names of XXXX XXXX XXXX XXXX XXXX plus my social security XXXX checks of approx XXXX XXXX lump sum in XXXX and continued monthly deposits from then until XXXX. ( SSA dda accounts are a issue also still ) THE PHONE NUMBER ON THIS ACCOUNT APPLICATION WAS. " XXXX XXXX XXXX ''. Please obtain the phone recording of my phone conversations of yesterday XX/XX/XXXX to your Wells Fargo account rep specialists thru wells Fargo customer service main # XXXX XXXX AND XXXX. I gave them numerous account numbers to research I was told BY XXXX SHE COULD NOT VERIFY MY IDENTITY BASED ON THE INFORMATION ON ALL THESE ACCOUNTS. I was told that I needed to go to wells Fargo bank and show a ID. I have done that and a whole lot more wells Fargo ( we are talking about a human beings life savings of 60 years ) ... .since XXXX reporting of fraud and identity theft to the XXXX XXXX XXXX manager at the XXXX bank location. I was told then I had XXXX money on any account. I am requesting production of the documents relating to to the attached XXXX XXXX /wells Fargo account ending in XXXX and coded at the XXXX XXXX office of Wells Fargo and a accounting of my life savings held and trusted by the bank of my choice for 30 years ... yes I said 30 Years!!! and allowed to be transferred into some other entity control and not assisting me originally in XXXX XXXX THRU PRESENT DATE when the chain of events took place of My identity theft on my person and my solely owned monies at Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX va. My identity theft still remains registered with the Federal Trade Commission .
Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-22
Leeton, UT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Wells Fargo Home PR # XXXX is reporting a charge off to my credit that I do not owe. This is past the statute of limitations in Colorado where I received the debt and I no longer legally owe this. I would like it to be removed off of my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-22
Fountainville, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-22
Asheville, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-22
Brooksville, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-22
Crossings, FL
Managing an account
Checking or savings account: Other banking product or service
Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-22
Las Vegas, NV
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-22
Syracuse, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-22
Appomattox, VA
Managing an account
Checking or savings account: Savings account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-22
San Diego, CA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: In progress
2019-11-22
Albuquerque, NM
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Complaint: Today, I closed my Wells Fargo bank accounts at their XXXX XXXX XXXX location in XXXX, NM. While I was working with one banker to close my account, another banker, who wore no name tag, began making rude, snide, aggessive remarks and mocked me because I wanted a refund on the checks I had recently ordered. He told me that I had to leave the building as soon as I got my money and made what sounded like a barking sound at me.
As I waited for the teller to give me my money, he stared at me menacingly and talked to the security guard outside the bank area. I told the teller that I did not feel safe, and she did nothing.
After I got my money, I left immwdiately and walked past the guard. The banker pursued me aggreessively outside the building and made threatening hand gestures at me as I got into my car and drove away.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-22
Baileyton, TN
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-22
Margate, FL
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Waco, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-21
MD
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem while selling or giving up the vehicle
Complaint: I was involved in a vehicle accident on XX/XX/XXXX. I was not at fault and filed a claim through the " at fault '' driver 's insurance company, that company being XXXX XXXX. On XX/XX/XXXX I received notification from the " at fault '' party 's insurance provider ( XXXX XXXX ) that my vehicle, a XXXX XXXX XXXX XXXX had been declared a total loss. I received notification via email on XX/XX/XXXX from XXXX XXXX stating that a payment had been issued on my claim in the amount of {$9100.00} to my lender, Wells Fargo Dealer Services. On Tuesday XX/XX/XXXX after seeing that the outstanding balance on my loan had still not been satisfied, I reluctantly made a payment in the amount of {$180.00}. On XX/XX/XXXX I contacted XXXX XXXX to confirm that a payment had been issued to Wells Fargo which was confirmed. At this time I was also given the supporting documentation to include both ; the check information and the XXXX XXXX tracking information. This included a delivery confirmation to the Wells Fargo Auto offices in XXXX, AZ. I then contacted Wells Fargo Dealer Services on XX/XX/XXXX to express my concern over the delay in applying the payment toward my vehicle loan account and satisfying my debt. At this time I was told by the Wells Fargo customer service representative that the check was lost once in their possession. She then stated that " it happens all of the time. '' I was then transferred to someone in the Wells Fargo Insurance group at which time I verbally provided the check number and tracking information that was provided to me by XXXX XXXX including ; the date of delivery ( Thursday XX/XX/XXXX ), time of delivery ( XXXX XXXX ) and name of the person that signed for the check ( XXXX XXXX ). I requested something in writing via email stating that the check had been lost, at which time I was told that verbal correspondence was the only option due to Wells Fargo company guidelines. At this point I was told that a case would be opened to investigate the lost check and that I would be contacted by an investigator. I was told that my questions and concerns going forward would only be addressed by the investigator and that I would be contacted by said individual within 24 hours. On Tuesday XX/XX/XXXX I emailed the Wells Fargo investigator the check information and delivery confirmation sent to me by XXXX XXXX. I was told that failure to send this information would result in the case being closed within two days. I have made repeated requests for emails with the case number as well as other information relevant to the investigation, which have all been denied. It was also suggested to me by said investigator that I may want to continue making on time payment towards the loan after I clearly stated that I will be making no more payments due to the fact that a payment in full was already received by them. I asked if a hold could be placed on the account until they could either find the lost check or come to another solution which was also denied. If my credit is affected negatively due to the incompetence of Wells Fargo I will be forced to seek legal counsel. I have also received notifications from the Department of Motor Vehicles requesting proof of insurance for a vehicle that I no longer have and that should at this point, no longer be tied to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
FL
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Complaint: My student loan started as a Federal Student Loan, then on XX/XX/XXXX I made the great mistake of transferring the loan to Wells Fargo, my payments were {$180.00} / mo., while I was working I could afford the payments, but as of this year XXXX I have been struggling to make the payment, haven't worked since XX/XX/XXXX, I have contacted Wells Fargo many, many times, in XXXX XXXX they gave me a forebearance for 3 mos. after that I haven't been able to come up with payments, Im not working-although looking, I have requested Wells fargo to lower my payments but they declined, they say I make enough to make payments. My income is solely from social security, {$1300.00} / mo of that I pay {$900.00} / mo on rent. electric bill, ph, car insurance and cable, I'm left with {$200.00} for the month for food and gasoline. I have stated to W F that I could make a $ 10-20 payment - they wont accept that. The original loan amount was {$21000.00}, as of now it has only decreased to {$19000.00}, most of all my payments for the past 7 yrs have gone to interest not principal. Can you help me in any way? My name is XXXX XXXX, XXXX, W F loan # is XXXX. Thank You
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Omaha, NE
Trouble during payment process
Mortgage: VA mortgage
Complaint: I have repeatedly tried to correct an issue with Wells Fargo Home Mortgage about an escrow balance discrepancy. They dont seem to be willing to correct the problem. Every response has been inaccurate and has been handled by people that only call and give me lip service and wont answer any questions and dont know what they are talking about. I have no need to waste my time with someone that isnt qualified to answer questions in an intelligent manner.
On XX/XX/XXXX they mailed out their most recent response to this issue, still saying that there is an escrow shortage. They try to spell it out line for line and in doing so they make the statement The Seller paid {$3000.00} in property taxes.
Then they attach a closing statement from the closing on the house to this letter. Where on page 3 of 5 under Summaries of Transactions, Sellers Transactions, Due from seller at closing, Adjustments for items unpaid by seller, on line item 15, it reads County Taxes XX/XX/XXXX to XX/XX/XXXX and then says the selller adjustment was {$3300.00}.
That means that they think the Seller paid {$3000.00} when the Seller really paid {$3300.00} or a difference of {$360.00} which is pretty close to the amount of shortage that we are talking about here.
Now when I pointed this out to the person handling this issue over the phone they responded to me It says Unpaid by Seller meaning the Seller didnt pay me for that. Are you kidding me? Is this the caliber of people that you have trying to fix this issue? I couldnt even explain that it mean t that the seller had not paid the taxes and that money was being deducted from his portion of the proceeds so some crooked escrow people could get their hands on it send up a smoke screen and set up some mirrors and just pay part of it for taxes owed?
Who will make these people get in line? How can they be fined or cited for shady practices? Is this what its come to since they passed laws about padding escrow accounts so now they don it like this?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-21
Bohemia, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Wells Fargo Mortgage account XXXX XXXX and XXXX XXXX My wife and Ipaid off our mortgage loan, initially they had charged and refund a sewer tax for XXXX that Wells Fargo actually never made a payment. When asking for the payoff amount I explained this and was told they opened a case. This took place in XXXX after not hearing again I paid the amount due as they requested. I figured they would add it to the amount refunded to me. Well 5 phone calls later and a person who actually looked into it finally apologized that I needed to go through this. On XX/XX/XXXX @ XXXX XXXX said it would take 3-7 days to receive the amount. So on XX/XX/XXXX, I wired the amount they requested and Wells Fargo received it before days end and showed paid off. Today I am still waiting for my refund that they said was refunded on XX/XX/XXXX.
I called again today and spoke to XXXX, also a pleasant person very apologetic. He said wait till Tuesday XX/XX/XXXX, they mailed it regular mail. I was told not to mail it regular mail did what I was informed to do and have to wait till maybe XX/XX/XXXX for my money owed me. This is XXXX week so when do I finally get my money if I don't receive it by XX/XX/XXXX?
I hope there is some rule or law about someone have to wait all this time to get their money back ... Why does a bank require their money on their date or you pay a late charge, but they can take their time refunding?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Lacey, WA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Waco, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-21
Charlotte, NC
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Casitas Springs, CA
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-21
Chicago, IL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: In progress