WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 6
2019-11-26
Carver, MA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Was not notified of investigation status or results
Complaint: I was shocked when I reviewed my credit report and found late payment on XX/XX/2018.
I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I checked my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-26
Oxford, GA
Problem when making payments
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: The issue is with my Line of Credit, I've added documents to show there is a huge problem when you look at the summary of payments for principal & Interest. There are payments made each month. When you look at your payments of Interest, you will see immediately something is wrong ... The payment is not set up to put an amount that is incorrect, or not include a payment of principal or interest.
The entire payment has always been made & when I actually look at my account, there's some things going on that is affecting my credit & moving forward. I've called trying to get things resolved, no response or I got a call a couple days ago & voicemail was left it could take up to 30 days to get back to me?? That's when I registered with CFPB
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-26
Highland, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-26
Hon, HI
Managing an account
Checking or savings account: Checking account
Cashing a check
Company Response: Untimely response
2019-11-26
Spring Hill, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-26
Hollis, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-26
Littleton, CO
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: In progress
2019-11-25
Perris, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Untimely response
2019-11-25
Palm Bch Gdns, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Palo Alto, CA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
San Gabriel, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: In progress
2019-11-25
NV
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: In progress
2019-11-25
Ft Trumbull, CT
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: Wells Fargo rep by the name of XXXX claims to have made numerous attempts at resolution to complaints filed prior, I believe this to be false. The reasons are as follows .... They have denied my request for resolution which includes a refund of overdraft and other fees charged to accounts opened as a result of high pressure sales tactics to boost company profits by Wells Fargo reps. The refund amount, {$610.00}, was requested both in prior CFPB complaints and mediation requests. A total of five mediation packets were filled out, mailed in to Wells Fargo claims reps. A rep by the name of XXXX XXXX reached out, we spoke over the phone, a settlement amount of {$3700.00} was offered and never received. Additional complains were then filed with CFPB pertaining to this issue and issue of overdraft fee ( s ) refund, {$610.00} was requested again. It was denied, stating a check was sent and supposedly cashed which was never received. I did not receive any such check. XXXX XXXX would not provide settlement offer in writing, which I believe is shady and the reason for it is so Wells Fargo can deny they made such offer and not honor it. That being said I believe Wells Fargo is overall a very shady institution and should be investigated by CFPB. As for this matter, failing to honor settlement offer, a refund check in amount of {$610.00} will resolve this. The total of fees charged to accounts mentioned prior, opened as a result of high pressure sales tactics, is {$870.00}. I reasonably deducted prior refund amounts from this resulting in a total of {$610.00} which I request as resolution
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Jensen Beach, FL
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Reading, PA
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: In progress
2019-11-25
Matteson, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Houston, TX
Trouble during payment process
Mortgage: VA mortgage
Company Response: In progress
2019-11-25
Titusville, FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
San Gabriel, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: In progress
2019-11-25
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: In progress
2019-11-25
Foothill Ranch, CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I have been charged a late fee in XX/XX/2019 by Wells Fargo because my payment was cleared before their billing cycle ended. As a result, they took the payment and applied it to the balance and did not count it towards my payment that was due on the XXXX of XXXX. Their representative stated this is clearly outlined on my statement when in fact there is nothing. According to her, my payment needs to be made after the close of the billing cycle in order for it to be applied to the current statement balance.
In other words, if I make a payment on the first of the month, and before the XXXX of the month, Wells Fargo applies this as an additional principle payment and ignores the current amount due. They then charge me a late fee of {$38.00} and add {$1.00} of interest to the next payment.
I received no notification that I had a late payment or an explanation as to why my payment was not applied to my account other than it was outside their billing cycles.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-25
Charlotte, NC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: In progress
2019-11-25
Charlotte, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: In progress
2019-11-25
El Cajon, CA
Managing an account
Checking or savings account: Savings account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation