WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 38
2019-10-11
Clarkesville, GA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: XX/XX/2019 I filed a dispute with Wells Fargo regarding a {$5000.00}. charge dated XX/XX/2019 as this purchased service was not as advertised. Wells Fargo contacted me on XX/XX/2019 to say that medical services can not be disputed. They disconnected before I could explain that this was elective not medical and that I was disputing the fact that I did not receive the service expected. Clearly Wells Fargo did not know how to handle this type of dispute.
I used two separate accounts to pay for the service. XXXX had no issues with returning the funds due to the dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Fort Myers, FL
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: STATUS ID # XXXX Feedback provided on XX/XX/2019 Your feedback THE COMPANYS RESPONSE ADDRESSED ALL OF MY ISSUES No ADDITIONAL COMMENTS WF reply is not in reality? False information on Balance of Unpaid taxes [ $ XXXX ] which I always pay myself. If you looked at my PAID Interest payments of XXXX and XXXX of $ XXXX, it left my Payoff balance for XXXX. WF is playing XXXX XXXX XXXX with the Interest? Payoff was XXXX not XXXX, How could anyone Payoff a Illegal Balloon of $ XXXX, or Foreclosure TWO MONTHS EARLY?? A Myth Their claim of Interest on interest is USURY and they'll be going to Claims Court for a Judgement against them. Why did CFPB not enforce this Violation? Have WF DEFAULT IN FRAUD BY XXXX XXXX, XXXX XXXX XXXX of XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Brick, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Kingstree, SC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Garrett Park, MD
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-10-11
San Francisco, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
New Britain, CT
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: When the store sales person applied for the card, I wasn't given any information by the XXXX 's store because a wells Fargo member called to give me the info over the phone. After all information provided I accepted the card verbally over the phone. I never saw any written contract online because the store staff did all. The Wells Fargo caller informed me I had a 12 months no interest promotion, and after this 12 months whatever balance is left I will have interests on it. That's how it is with all cards, I understand and accepted. But what happened was different. Once the 12 months came by, I was half way done paying it, Wells Fargo charged all interests back to the 12 months I've already paid, plus all interests of amount owed. That brought my account almost to stage 1, because the amount went high again, I was enable to make more than minimum payment, that resulted in lot more interests of course. Eventually, I just lost control of the account. XXXX XX/XX/2019, I made a payment for the two months that I was behind. I am requesting the conversation the Wells Fargo and I had over the phone, Wells Fargo has not provided yet, they don't want to provide I believe, because I never receive answers about that.. I tried calling more than 20 times, no one seems to care. I spoke with many different people, every time I call I have to repeat over and over again, same story. I will get a lawyer soon if this claim doesn't help, but I want to try one more time before I take drastically actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-10-11
Atlanta, GA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Las Vegas, NV
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: Wells Fargo complaint I was seeking {$1000.00} - this offer is good until Tuesday XX/XX/2019 on the XXXX of XXXX the amount will go up to {$5000.00} due to that fact Wells Fargo send a incomplete and misleading or false report to me and the federal agency XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Clarksville, MO
Dealing with your lender or servicer
Student loan: Private student loan
Don't agree with the fees charged
Complaint: I went to XXXX University and got one wellsfargo loan. When I left XXXX University they kept putting loans in my name even after I had withdrew. I dont believe these loans are mine but have been paying on them because they keep threatening to ruin my credit. They have been charging me late fees, aggressively calling me on the phone and mail and refuse to work with me. I told them that my husband had died but they did not care they still wanted their large payment. XXXX University says that I do owe for these loans, however XXXX is very corrupt. They fail students they do not like and refuse to pass XXXX students. I finally left because XXXX advisor told me that she was not going to pass me no matter what grade I got!
Wellsfargo is using predatory practices for these student loans and I need HELP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-10-11
Detroit, MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: It seems Wells Fargo hasn't done much to clean up their act. It has only been a few years since they were caught in some of the MOST egregious violations by a bank in USA History.
I had just opened a Wells Fargo Credit card, first statement was just printed on XX/XX/2019 and Wells Fargo took it upon themselves to report the full balance of {$1900.00} to all three credit bureaus, dropping my credit score from XXXX to XXXX.
My first payment is not due until XXXX ; Why would Wells Fargo report this balance?
this will increase my auto and home insurance and it is not correct information,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
FL
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: I have 0 % interest balance transfers and I made a purchase so I was being charged interest on that purchase. I paid my minimum payment plus more than the purchase but Wells Fargo applied the entire payment to my 0 % balances. The manager read me the formula that Wells Fargo uses. The manager said the reason the purchase balance wasn't paid off was because it was in the same billing cycle. My understanding of the Card Act is that there isn't an exception for that. Is there?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Plattekill, NY
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
New Port Richey, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Tustin, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Phenix City, AL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-10-11
Fort Lauderdale, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Company Response: Untimely response
2019-10-11
Managing an account
Checking or savings account: Other banking product or service
Funds not handled or disbursed as instructed
Company Response: Untimely response
2019-10-11
Hollywood, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Untimely response
2019-10-11
Stone Mountain, GA
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Untimely response
2019-10-11
Johns Creek, GA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Raleigh, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Olympia Fields, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Kendall, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation