WELLS FARGO COMPANY

2019-10-08

Norwalk, CA

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: Says that I need to update Wells Fargo security account. I do not have a Wells Fargo account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Laveen, AZ

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Charlotte, NC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Ehrhardt, SC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Complaint: Wells Fargo charged off a secured credit card for {$320.00} in XX/XX/XXXX. The account was originally opened in XX/XX/XXXX. This was a secured credit card, meaning the money was given to them to extend credit. They are reporting as a charge off on my credit report which is incorrect. The monies allocated for the secured account would have went towards any balance owed on the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-10-08

Alexandria, VA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Complaint: Wellsfargo account of my entilment to reveal a opt over draw of my account in which the bank does not charge a over draw free else another transaction is place on the account. XXXX XXXX I was charged with a fee this happen to me before at the bank of auto phone tel verbally statement that my account is clear of all incoming and out going charges and when went to deposit what was owed i was told another pending transaction that cause a large some of money to be owed in which i felt .i was being subjected to cusumer brutality of theft fraudlent collection being place on my account of the banker staff inwhich of swtiching incoming debits to insure that it was a over draft as well as threat of staff threat of service and as well as a personal physical finacial bodily harm threat XX/XX/19
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-10-08

Springdale, CT

Advertising and marketing, including promotional offers

Credit card or prepaid card: Store credit card

Didn't receive advertised or promotional terms
Complaint: I would like to make an official complaint concerning Wells Fargo Retail Services Account XXXX XXXX XXXX website and televised commercial promoting the No Interest if Paid in Full within 12 Months. I believe that the information depicted therein constitutes false advertisement and should be changed to reflect the true nature of the product. Both the company site and the TV ad explicitly state there is No Interest if Paid in Full within 12 Months. I bought furniture on or about XX/XX/2019. However, the first time I received a bill, 1 ) I was charged a late fees, even though I made a first payment before it was due on XX/XX/2019 ; 2 ) Payments could only be made through a Non-Wells checking account, and the online website/app you can not pay by debit/credit, money order, only checking account ; and 3 ) You a required to make monthly minimum payments or I will be charged and late fee and be reported to credit bureau! This has been consistently true with every subsequent bill as well. This is not a No Interest if Paid in Full within 12 Months Promotion, it is actually a High Interest/Hidden Fee Charging Retail Credit Card in disguise, that 1 ) restricts payments through mandatory non-Wells Fargo checking account only ; 2 ) charges monthly late fees if minimum monthly payments aren't made ; 3 ) charges you late fees if additional payments are made on the account in the same month instead of crediting the payments to the next payment period ; 4 ) is not a No Interest if Paid in Full because you are charged late fees for non monthly payments that are not clearly advertised. ( See attached Receipt, Advertising and Billing info. ) I would request that you remove the false information from their advertisements and the late fees and charges be removed from my account, be allowed to pay by credit/debit, money order if I choose and to have a true No Interest if Paid in Full within 12 Months account As Advertised! Prior to and on XX/XX/2019, I spoke with Wells Fargo regarding their deceptive advertising, restricting payments, hidden fees, etc. I was given a Complaint number by their Executive Officer representative XXXX, Ref # XXXX and told that I would get a response in 10 business days. Thank you. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-10-08

Mc Farland, WI

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I made purchases on my personal credit cards for a company I was working for on the agreement I received reimbursement first before giving the products to the receiver. I was told to set up repayment on accounts through Wells Fargo. I was given account numbers and routing numbers from Wells Fargo to get reimbursed. I submitted my card balance after purchases and Wells Fargo paid my balance. After repayment I made additional purchases and was repaid through Wells Fargo. After about a month of this purchasing and repayments Wells Fargo returned all my payments and all the balances from the beginning were put back on my credit cards. My balances are up to 3 to 4 times the limit on my credit cards which proves payment. I have never been allowed to make a purchase over my limit on a credit card. This occured from the end of XX/XX/2018 through the end of XX/XX/2018. Once the payments were reversed I immediately called all my credit cards involved and let them know what happened and told them about the fraudulent payments. Then at the end of XX/XX/2018 my credit cards said I was responsible for the balances. I then contacted police, my credit cards again, Wells Fargo, three lawyers, The dept of consumer protection, and the OCC. The numbers of the accounts and routing numbers were all good from Wells Fargo when checked. I feel Wells Fargo should be responsible for paying my balances since they originally did so and lead me to believe the payments were legitimate. I have never been able to pay bills without money in my account. I do not have the money to pay back and my credit is destroyed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-10-08

Meriden, CT

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

LA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I have been trying to resolve my mortgage situation with Wells Fargo for almost a year. My hardship started when my mother became sick and I had to take care of her. I cared for her until she passed. During this time, I had exhausted all of my resources to comfort her and to keep her with us as long as possible. As I became behind on my mortgage, I reached out to Wells Fargo for assistance. They gave me the runaround. After asking for documents excessively, they denied my review by saying that I made too much money for assistance and they demanded that I pay my past due in full. I neither had the money nor made so much money to do so. I applied a second time and again ; they dragged things along, again and again for months. This time, they concluded that I made too little money and could not afford my home. And here I am, months into this even further behind and again demanding the past due in full. I applied a third time. This time I had better income. I had rental income that is being generated and I provided all of this information. They once again dragged this out and concluded that I can not afford my home. The excuse they made was that I did not provide documentation for the rental income. Why did they not ask for it? In the past they almost harassed me with constant document requests. I would have provided whatever they wanted. I feel that they did this on purpose. After this denial, they allowed me to appeal. So, I took the opportunity. This time, the bank statements were included with the rental deposits highlighted and my payroll highlighted. I also included my lease agreements to further back this up. Again they denied me. The lie this time was that I did not provide the documentation to verify my income. This is a lie and I feel that they are trying to take my home from me. How can they ignore such hard evidence? At this time, I am livid and disgusted at the way Wells Fargo has treated me, how they have lied to me and how much they lack in morals. They have affected me mentally and emotionally. I am always on edge and constantly in stress and it is also affecting my health. I want to apply again because this home is all I have. I am reaching out for help. I want Wells Fargo to stop harassing me and to allow me to resume making my mortgage payments. I want them to acknowledge the documentation provided and to stop this charade so I can move forward.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Cadwell, GA

Took or threatened to take negative or legal action

Debt collection: I do not know

Seized or attempted to seize your property
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Canden, NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Atl, GA

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Cadwell, GA

Trouble during payment process

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Wildomar, CA

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Installment loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-10-08

Nyc, NY

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: the complainant file a dispute with its bank ( wells fargo ) several weeks ago concerning an overcharge and/or a fraudulent charge by XXXX / XXXX car rental. on or about XX/XX/2019 XXXX / XXXX or/and wells fargo charged my account causing my account to go negative and in addition, they took nearly {$600.00} dollars from my account. The remaining {$600.00} was money allocated for school books and etcc, as the complainant is enrolled in XXXX XXXX college. Due to wells fargo action I will not be able to purchase the required books for my class which may result in me failing my class. I will be filing a civil lawsuit against well fargo for this action.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

MA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Charged too much interest
Complaint: On XX/XX/XXXX I was told by a Wells Fargo banker that I had perfect credit and thus qualified for their Visa Signature card. He explained that this was an extremely difficult card to qualify for and had a 0 % interest rate as long as I made the minimum monthly payments. This same banker also told me that I needed to open three accounts with him to avoid monthly service fees, so I opened the credit card account. He asked me to electronically sign on the penpad in agreement to his verbal description without showing me the agreement on his monitor which turned out to be quite different. Turns out the banker ( name not provided by WF, they said I'd need a subpoena ) had lied in order to open the extra account, likely influenced by Wells Fargo 's " employee sales goal program '' craze that was controversially implemented at that time. Three years later, my financial situation shifted and I set my account to auto-pay the minimum to keep the interest rate at zero until my income resumed. The 0 % interest had actually applied only the first 12 months, regardless of paymen t plan, and so my balance began to rise, compound, and rise faster. I have filed six complaints with Wells Fargo ; they " misplaced '' two of them, and took over a month to " investigate '' each one, with the time lengthening with each complaint. They also transferred my phone calls from office to office and " dropped '' my call without a return number so I would have to re-explain my whole story to the next customer service representative. It is clear they were retaliating and stalling to build more interest as the months wore on. I have XXXX and I'm on the spectrum, so I don't do well with battling bureaucracy and it escalated to the point that I began having panic attacks on the phone with customer service and even when attempting to log online to pay my bill. I called their XXXX comment line listed on Wells Fargo 's Accessibility webpage to ask for XXXX accommodation, but it turned out to be a bogus number, directing me to the executive office who admitted they didn't have an ADA hotline. Each letter I got from Wells Fargo in response to the complaints I filed were filled with condescending reassurances about Wells Fargo " building better every day '' and " appreciate the opportunity to serve your financial needs ''. They also say that they need time to review my complaint and I should expect a response in a month ( including time for mail delivery, which is their sole method of complaint correspondence ). The most recent letter I received was regarding a complaint filed XX/XX/XXXX and they said I can expect a response by XX/XX/XXXX. That is three entire months of interest they are charging me while they " consider '' refunding my interest. Their solution to my request for XXXX accommodation was a rather insulting letter exalting their conformity to the ADA and suggesting that I can receive assistance by walking into any Wells Fargo branch office. First, there aren't any Wells Fargo offices in Massachusetts and barely any in all of XXXX XXXX. Second, telling someone with social XXXX to walk into a bank who has caused him to suffer XXXX XXXX when confronted with financial stress shows a shameful misunderstanding of my request from my six complaints. In mid-XX/XX/XXXX this year, one of the Wells Fargo customer service representatives agreed to reimburse me for costs in hiring a third-party XXXX advocate, but they later denied the conversation when I asked for it in writing, and told me I'd need a subpoena to access their phone recording for " quality assurance ''. The guarantee I finally got in writing was very different from the one we had made over the phone from which I hired a XXXX advocate that Wells Fargo will probably refuse to reimburse me for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-10-08

Detroit, MI

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Complaint: Please NOTE : A copy of this complaint is being emailed to Wells Fargos CEO XXXX XXXX XXXX, ( XXXX ), the executive officers of Wells Fargo, ( XXXX ), including XXXX XXXX, ( XXXX, ) The O.C.C., the VA, and the news. *A paralegal is helping me draft this letter/complaint. * I am a XXXX yr old XXXX XXXX & XXXX XXXX recipient, Wells Fargo has been discriminating against me due to my " healthy '' age and has caused me tremendous stress, financial loss, defamed my character and embarrassed me in front of my neighbors. Due to my injuries I was given a medical leave but refused my medical leave and although I suffered from chronic pain, rejoined another unit in XXXX to finish the war. Although I qualified for VA benefits I did not apply for them for over 50 yrs because I felt other soldiers needed them more. Only after the death of my wife a few yrs. back did I finally apply to honor her XXXX wishes. See the wdiv story for yourself : XXXX XXXX XXXX XXXX XXXX said he didn't previously ask for benefits because so many soldiers from XXXX XXXX XXXX needed what money was available more than he did. But now that his wife has died and his pain has increased, XXXX said he needs help. XXXX is a happy-go-lucky man who volunteers at a senior center to keep the elderly entertained. He's suddenly in a situation that makes him very sad. " As she was dying, she said, 'Make sure you go on and apply, ' '' XXXX said. " I promised her I would. '' He promised his wife that he would apply for military health benefits that he said he deserves due to an injury he sustained during his service. '' HISTORY : Since it is more difficult for me to drive and carry heavy items, a family member suggested I do most of my shopping online and have my items delivered to me. So, I joined XXXX, XXXX, XXXX XXXX XXXX, i did not know how convenient and fast online shopping was. But then all these roadblocks began, which I can not understand : On XXXX XXXX, XXXX, I applied for a Wells Fargo Credit card Although my credit score with all credit bureaus is over 800, I did not get instant approval. Thought that was strange! Wells Fargo claimed they needed to verify my information. I sent them a copy of my drivers license & recent utility bills. I have lived at the same address for over 50 yrs. It is the only address on my credit reports. I have had only 2 phone numbers and 2 email addresses over the last 15 yrs. This is the information I provided on my application so I felt it was very strange that Wells Fargo claimed a need to verify my information. Could it be due to age, that Wells fargo is treating me differently. If i was 40 yrs old would Wells Fargo be questioning my application? What I can tell you is that my nephew applied for the same Wells Fargo credit card. His credit score was only XXXX and was approved instantly with over a {$11000.00} line of credit. XX/XX/XXXX, I received a letter from Wells Fargo dated XX/XX/XXXX confirming I was approved and showing my credit score they pulled was XXXX XXXX XXXX, XXXX, I received another letter from Wells Fargo with my new Credit card and a credit limit of {$10000.00}. Recall my nephew received a limit over {$11000.00}. I activated the card from my phone which Wells Fargo has on file. Made my 1st transaction on XX/XX/XXXX and 8 more up to XX/XX/XXXX. On XX/XX/XXXX, I received my pin number from Wells Fargo through the mail. On XX/XX/XXXX, I used my card at the ATM to withdrawal {$480.00} Sometime after that it seems Wells Fargo believed someone else used my card. Apparently they are ignoring the previous facts that I have received and acknowledged all the letters they have sent me, including the pin number, All the information I have used is consistent with my profile and the credit bureaus. Nothing else has changed or out of the ordinary. Therefore it is clear using the PIN number Wells Fargo sent to me triggered the suspicion. Seriously? A family member researched complaints about Wells Fargo and it seems there are numerous similar complaints from consumers. When I contacted Wells Fargo through their SECURE MESSAGING platform, I confirmed all the transactions. However, one of Wells Fargos fraud geniss responded that I must go to a Bank with my ID, ask a bank rep to call them and sit there for who knows how long. Did this genis miss the fact I am XXXX yr old? And again, Why am I being treated this way? Attached all the messages. My attorney thinks we should play their games and since Wells Fargo is questioning the use of this credit card they can not report it to the credit bureaus. He also suggested I follow Wells Fargos lead and file a dispute questioning the charges. Which is exactly what I will do. We will play their games
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Chicago, IL

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Complaint: Wells Fargo needs to be more honest when dealing with customers. I have been dealing and fighting with Wells Fargo for a month. The lady in the executive office on XX/XX/2019 told me in a recorded phone call that my secured card was still open. I called XXXX XXXX today and she agreed that I was right but failed to put that in the letter addressed to me and to this agency. She and Wells Fargo need to come clean and tell the truth no matter how it looks legally. It should not take over a week to close an account and if a closed request was done on the XXXX as they claim, why did the lady tell me days later that it was still open and why did she state that the two closure request did not take and the account was still open. Why did I have to find out on the XX/XX/XXXX that the account was closed? Why would they send out a replacement card on a closed account? Why would I make {$460.00} payment on a closed account? Why did it take so long and so many phone calls my me to get my secured card money back? Why did they not already decide to do training with the lady that told me that they card was open? Why should I force this as a demand from them? Who is reading the letters that Wells Fargo sends out to customers for accuracy and honesty? Wells Fargo needs to listen to the entire call and not just portions of the call like XXXX XXXX claimed she did? How can XXXX T even right a letter without listening to the entire call. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Jamesburg, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-10-08

Glendale, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: Over a month ago I got an email form Wells Fargo stating my credit score had dropped by 175 points ( Set to XXXX ). When I followed up on XX/XX/2019, they said that it was Data sent from XXXX. As a result, my line of credit with WF was reduced over {$3000.00}, affecting all of my actual scores ( average drop of 17 points ) as my debt/credit % rate skyrocketed. They claimed that my credit line dropped because of the following : Seriously delinquency ( I have no accounts in delinquency ) Revolving Balances too High Too Few Accounts Paid as Agreed Number of accounts with Delinquency None of which were ever correct. I checked with XXXX ; they still had my score at XXXX ( 10-point drop ). After opening several cases with Wells Fargo, I received a letter from XXXX XXXX ( Research and Remediation Analyst, Executive Office ) of Wells Fargo. She told me I would be contacted by XXXX XXXX. By the XXXX, with no contact I reached out again. She informed me that this score was correct and for the same reasons. Upon questioning her of her sources it became apparent she had done little or no research on the subject. She then instructed me to go into a branch office for them to look into the issue ( recorded conversation on phone ). Upon arriving at the branch, they said they couldn't help me and promptly called XXXX, in which she stated she never told me to go to the branch. XXXX, the banker I spoke with was clearly confused by her actions and inability to provide any support. I few days later, I received a letter from Wells Fargo from XXXX XXXX She had copied and pasted the original message and gave zero insight on the issue. ( All documents saved, and majority of phone conversations are recorded ). Then a few days ago, on XX/XX/2019, I received an app alert from XXXX about a change in credit score. Upon opening the app, it suddenly said I had dropped 92 points on my credit score. Additionally, it said I had two new accounts added which were both late and one was in collections with a lawyer assigned. Looking into these accounts one was for XXXX XXXX and another for XXXX. I have never had accounts with either of these banks. Some of these accounts were created when I was still in High School, over 13 years ago. I promptly attempted to contact XXXX via phone, but they were closed for the weekend. I began disputing these accounts online, as it was my only option. I then noticed in the Dispute Center of XXXX over ten names on my account that were not mine. Addresses in Arizona, in which I have never lived. A spouses name, in which I dont have. An incorrect birthdate, phone number, and employment history. I began disputing what I could, but names and other fields had to be disputed on the phone, in which they were not open for. On Monday morning I took time while at work to call XXXX. After waiting for almost an hour on hold and being passed from department to department I finally reached the disputes department. The lady on the phone explained that my account was merged with another persons account. She acted like this was normal and I shouldnt worry. However, this seems very serious to me. She informed me that if I uploaded my Drivers License, a copy of my SS #, and a copy of a utility bill, and called them back that they would have the issue fixed by end of day. I promptly got all of these documents in order and attempted to submit them to XXXXXXXX, as instructed. The upload functionality was broken at the time. I called again and after waiting for another significant amount of time, the XXXX employee could offer no support and told me that I should just Try again later. Hours later I was finally able upload the documents, so I promptly called XXXX again. After waiting for over an hour during peak times, they did express that they found my documents. However, when I asked them when it would be fixed, they now told me it would take several days to be processed, instead of the same day as I was told. All of these processes have taken a significant amount of my time, and its hard to truly believe that there is any end in sight. The complete lack of competence by both Wells Fargo and XXXX is quite scary. In the end, with the changes to my credit score already taken effect because of Wells Fargo lowering my limits, I will be unlikely to fully recover. My belief is that XXXX sent this other persons credit score to Wells Fargo, causing the major 175 points drop. Instead of XXXX recognizing and analyzing their fault, they simply combined the two reports, hoping to sweep the issue under the rug. Since the merge, Wells Fargo has recovered 90 points about half of where it should be. Additionally, it still doesnt match XXXX. XXXX is at XXXX, Wells Fargo is at XXXX ( XXXX XXXX, XXXX XXXX. Both experienced 17-point drops as result of Wells Fargos actions ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

FL

Incorrect information on your report

Vehicle loan or lease: Title loan

Account status incorrect
Complaint: I took out a loan with wells Fargo some years back on a car that I had already owned! A XXXX XXXX XXXX which was {$5000.00}. The loan was paid in full and I received proof of payment and the title. The problem is Wells Fargo is damaging my credit report with all three credit bureaus as if I took out two separate loans with them and I only had one EVER! One account is showing under account number XXXX and the other is showing under XXXX. They are reporting one correct in good standing no late payments, then the other they are reporting 120 days late WHICH NEVER happened this error is under account number XXXX. I have disputed this several times and Wells Fargo Bank Auto is refusing to view their records to see their mistake to correct it, they are only seeing that I did have a loan and reporting it as accurate. I have reached out to Fells Fargo by phone and certified mail to correct this. When I called I was informed by the rep that my account was never XXXX late, which I knew. She provided me with their reporting department address. I sent them certified letter with proof with no response! I even emailed and to the CEO and still no response!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-10-08

Miami, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-10-08

Inver Grove, MN

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-10-08

Gilman Hot Springs, CA

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Untimely response

Untimely Response

2019-10-08

La Tuna Canyon, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response