WELLS FARGO COMPANY

2019-10-08

Memorial Square, GA

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Charleston, SC

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Keizer, OR

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Untimely response

Untimely Response

2019-10-08

Fort Myers, FL

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Sioux Falls, SD

Managing an account

Checking or savings account: Savings account

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-08

Dallas, NC

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Shalimar, FL

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Complaint: My Name is XXXX, I received a new account opening promotion in the mail from Wells Fargo In XX/XX/2019. After looking over the promotion and the qualifications. I decided to open a checking account with them. The criteria was I could go online or call over the phone and provide my personal offer code. If I was to set up and receive a cumulative monthly total of XXXX in direct deposits for three consecutive months within 150 days of account opening I would get XXXX into my new checking account within 45 days. I called to open the account in XX/XX/XXXX over the phone and spoke with XXXX XXXX who assisted me over the phone to open the account. I provided her my personal offer code and we discussed the qualifying direct deposits. She provided me her personal number and extension which is XXXX ext XXXX. After the account was confirmed opened I started my direct deposits. The dates and the amounts of my ACH direct deposits are as followed : XX/XX/2019 ; XXXX XXXX XXXX XX/XX/2019 ; XXXX XXXX XXXX XX/XX/2019 XXXX XXXX XXXX XX/XX/XXXX total direct deposits= XXXX XX/XX/2019 ; XXXX ACH ; XXXX XX/XX/2019 ; XXXX XXXX XXXX XX/XX/2019 ; XX/XX/XXXX XXXX XX/XX/XXXX total direct deposits= XXXX XX/XX/2019 XXXX XXXX ; XXXX XX/XX/2019 ; XXXX ACH ; XXXX XX/XX/2019 ; XXXX XXXX XXXX XXXX total direct deposits= XXXX XX/XX/2019 ; XXXX XXXX XXXX XX/XX/2019 ; XXXX XXXX XXXX XX/XX/2019 XXXX ACH XXXX XX/XX/XXXX total direct deposits= XXXX I met the 3 consecutive months at the end of XX/XX/XXXX. After not receiving the promo bonus I called and filled a complaint with Wells Fargo on XXXX XXXX I spoke with a supervisor XXXX at XXXX. She stated she would open a ticket and I should receive a call in 7 days. After 7 days I did not receive a call. I called back and spoke to XXXX and he provided me a case number ( XXXX ). I was told to call back in 7 days. I called back XX/XX/XXXX and spoke to XXXX at XXXX. XXXX confirmed that I met the qualifications back in XX/XX/XXXX. XXXX submitted another ticket for a case manager to review. I called back XXXX XXXX and spoke to XXXX at XXXX. XXXX stated she was emailing " upper management 2 '', and that my case was now being investigated by the Ethics department and they could not provide me any information. About a week later I received a call from the case manager, she stated I did not qualify because my deposits were not made within my statement cycle. I rebutted and stated that NO WHERE on the qualifications or eligibility requirements did it state that the direct deposits needed to be within my statement cycle. I told her the promotion simply says XXXX in direct deposits for three consecutive months! She then said my statement cycle was from the XXXX of the month to the XXXX of the next month. I again told her that the requirements state a cumulative monthly total and I did that and didn't receive my XXXX promotion. She stated that nothing could be done because I wasn't eligible for the promotion. I told her that IF the requirement was to have XXXX within a monthly statement cycle the flyer should've reflected that verbiage. I want my XXXX and it has not been deposited in my account. This is an unacceptable business practice. Verbiage should be clear and concise without misstatements and omissions in it's disclosures. This should be an ethics violation in an attempt to collect a " sale '' without providing the consumer the promotion. I have attached the promotion flyer I received in the mail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-10-07

Triangle, VA

Incorrect information on your report

Student loan: Private student loan

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Greensboro, NC

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Complaint: On XX/XX/2019 I thought I was making a purchase safely through my banking mobile account but it went through XXXX and I later found out the company was fraudulent. Company website XXXX ( XXXX ) has been suspended. I lost {$490.00} through XXXX and called Wells Fargo to file a complaint and was told that they cant get my money back because the transaction was completed! Please help me, I thought I was making a safe transaction but it was a scam!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Odell, OR

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Our Wells Fargo mortgage was initially being reported as included in our bankruptcy. We submitted a dispute as it was not included in the bankruptcy and is still an active mortgage account we make payments in monthly. XXXX deleted the account as the solution. It is now no longer showing on our credit report and should be to reflect our ongoing payment history.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Phila, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

West Brandywine, PA

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Saint Louis, MO

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Columbus, OH

Getting a credit card

Credit card or prepaid card: Store credit card

Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-10-07

Houston, TX

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: held a check for 7-8 days funds availability fund is 3-5 days when to ask the banker to release funds b/c it's been six biz days they said it won't be available for another day or so XXXX XXXX XXXX XXXX XXXX XXXX XXXX tx XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

DC

Money was not available when promised

Money transfer, virtual currency, or money service: International money transfer

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Philatelic Center, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: Wells Fargo refused to permit me to apply for a loan modification in XX/XX/2016 and refused to give me any plausible explanation of why not, except to say I was not eligible. My other lender provided a loan modification without any issues or problems. Wells Fargo strong armed me to pay over {$7000.00} after my bankruptcy and never provided a plausible explanation. Wells Fargo then filed a Notice of Default forcing me to pay their demand in order to avoid foreclosure. Wells Fargo never rescinded the Notice of Default in the court record as required.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Naperville, IL

Struggling to pay your loan

Vehicle loan or lease: Loan

Loan balance remaining after the vehicle is repossessed and sold
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have hired a law firm to handle the illegal foreclosure that Wells Fargo is attempting. Wells Fargo is attempting to foreclose on a property and is intentionally delaying providing me, the executrix, with the information that I need to sell the property. Wells Fargo has attorneys at this time that are very well aware that I have the legal authority to sell the property. They recently sent a letter demanding information from me that is not required for them to know. This is an intentional delay, which is a bad faith delay. Wells Fargo owes the estate {$12000.00}. I have demanded that they show their " careful '' research in their denial by showing me the calculation from which the error came from. Wells Fargo has refused. Wells Fargo is justifying this by stating this is proprietary information. It is illegal to foreclose on a home when it can not be shown by the actual calculation that I am demanding. Since they are denying the calculation, it stands that the home can not be foreclosed upon. I am in the process of selling the home and have asked for a payoff amount. Wells Fargo is delaying the process and refusing to communicate with me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Perris, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Manteca, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-10-07

Key Biscayne, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I disputed an old account which should have been deleted by Wells Fargo that was investigated by Wells Fargo and they deleted the account from the XXXX and XXXX credit reports but they did NOT delete the account from the XXXX credit report. I disputed the old account again with Wells Fargo thru XXXX but it was verified and not deleted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Sherman Oaks, CA

Opening an account

Checking or savings account: Savings account

Didn't receive terms that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

Simi Valley, CA

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-07

CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: In approximately XXXX my wife and I were notified by courier that we are late/in default on our payments and our home is in jeopardy of foreclosure, and we are {$18000.00} behind in our payments with late fees being accumulated daily. Our loan was with Wells Fargo and we had auto withdrawal every month. We were never notified by Wells Fargo of the intentions to sell the loan to another servicer or of the intent to discontinue our auto payments. Their customer service claims a letter was sent. Nothing was ever received. The first we heard of this was when we were contacted by XX/XX/XXXX XXXX XXXX XXXX agreed to a 3 month trial loan modification because this was the only option to stay out of foreclosure, which we did successfully and received a mortgage agreement for a rate of 5.25 %. The initial modification agreement showed it would be 4.25 %. We asked for a second review and were denied for an adjustment after the review. We have no intentions to default on our loan, nor do we have any intention ceasing making payments. We have always worked hard to keep our credit in good standing. XX/XX/XXXX is unwilling to correct our credit, or adjust the rate. There must be some sort of requirement that we were to be properly notified by Wells Fargo prior to cancelling auto pay or changing service providers. I have attached the response to our review request which we don't feel is correct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response