WELLS FARGO COMPANY

2019-10-17

Kingstree, SC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Irving, TX

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-10-17

Clarks Mills, PA

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Watkins, CO

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-10-17

Lubbock, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

E Yaphank, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Palm Bch Gdns, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-10-17

Ocean City, WA

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

AL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I signed up to use the services of a company, when I did not receive responses from the company to evidence that they were providing the service, I filed a fraud complaint with Wells Fargo ( XXXX ). My fraud complain was closed. I contacted Wells Fargo and they provided me documentation for the decision to close the fraud case and the documentation that they presented was the original contract that I had with the company. I am not and did not dispute having a relationship with the company, I am disputing the fact that the company did not provide the service that they advertised. I know that they do not guarantee results, but they should be able to provide some form of evidence that they were doing something on my behalf.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

New Market, AL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Daniels, MD

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Harvey, MI

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Conway, AR

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Cadwell, GA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Newnan, GA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

San Diego, CA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: My debit card was stolen in XXXX XXXX was told acct would be credited. Wells Fargo reversed the decision and refused to help me and closed acct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-10-17

Glenarden, MD

Managing an account

Checking or savings account: Savings account

Funds not handled or disbursed as instructed
Company Response: Untimely response

Untimely Response

2019-10-17

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-17

Clifton, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Untimely response

Untimely Response

2019-10-17

Brooklyn, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I am filing a formal complaint against Wells Fargo Bank for improperly protecting my accounts from fraudulent debit card transactions and then attempting to accuse me of the fraudulent transactions in order to avoid covering the lost funds caused by their negligence. On XX/XX/2019 I opened a checking account with Wells Fargo in order to deposit funds that were raised as part of an effort to produce an independent film for which I had developed the screenplay. Through XXXX XXXX we were successful in raising {$5200.00}. A portion of that money was directly deposited to the new Wells Fargo account. In the interim, Wells Fargo mailed a new debit card to my address as well as a PIN code in a separate mailing. Both were stolen from the US Mail and the access was used to take cash as well as purchase items from XXXX and others. I only detected this fraud when I logged on to deposit additional funds on XX/XX/XXXX raised through another investor. I reported fraudulent activity to Wells ( Claim # XXXX ) and to the XXXX XXXX XXXX Police ( case # XXXX XXXX Precinct, overseen by Detective XXXX XXXX ). The initial response from Wells Fargo was that the issue would be corrected in 10 days and funds replaced. Not hearing anything further I contacted Wells to understand the delay and was informed that they had no intention of refunding the money and then falsely accused me of either taking the funds myself or sharing the information with another to take the funds. Neither of which is true. According to Wells Fargo, they consider the matter closed. As such I am formally filing this complaint in order to be reimbursed by Wells Fargo for their negligence and inadequate delivery and/or security measures for delivering a new Debit card in an urban area. I would like to discuss this further and understand my protections in such a situation and what the State of New York can do to protect me from the flawed practices of Wells Fargo. Please feel free to contact me at XXXX
Company Response: Untimely response

Untimely Response

2019-10-17

Dallas, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: First, let me begin by stating that my husband and I have no credit cards since we recently got out of debt. So, I find it odd that all of a sudden, two credit card accounts were opened in my name. Also, the online transfer of {$2500.00} from our savings to checking accout wasn't noticed quickly since the next day, an amount very similar, {$2400.00}, was debited from our checking account to pay a company in XXXX. I feel my identity has been " stolen '' because in XXXX, I went to change my last name on my social securtiy card. They apparently mailed me a new card, but I have yet to receive it. I feel that my card with my social security number was taken or it got into the wrong hands. How else has someone found out enough of our information to do the following : XX/XX/19 : My identity was used to open a credit card account with XXXX XXXX Visa for an XXXX Product in the amount of {$1500.00}. The XXXX statements shows 2 months of late payments but this is still in dispute. I have paid NOTHIHG to this account since I did not open it. As of XX/XX/19, this is in dispute. XX/XX/19 : Online transfer from my Wells Fargo savings account to my checking account in the amount of {$2500.00}. XX/XX/19 : My debit card was was charged {$2400.00} on my temporary card I had been given by Wells Fargo due to a previous frauduent charge on my former debit card. This charge of {$2400.00} was made to a company called XXXX in XXXX, XXXX. I live in XXXX, TX, USA. XX/XX/19 : Wells Fargo applied an online transfer credit reversal and temporarily credited my account {$2500.00} until they further investigated the charges. XX/XX/19 : Wells Fargo sent a letter which stated after research of my inquiry, they found the charges were made my me or someone who had my permission. They discussed this issue with parkbench.com and came to a conclusion without even speaking with me further. As a result, {$2400.00} was decucted on XX/XX/19. XX/XX/19 : I visit a WF Branch store and spoke to XXXX XXXX, who has been incredibly helpful, and she spoke with XXXX who refuses to refund my money. Then she called a WF representative in the Claims Assistance Center, and asked for WF to send all the proof on which they made their decision on. I was supposed to get it within 10 days, which would be on XX/XX/19. I have yet to receive this information, and it's XX/XX/19!!! XX/XX/19 : THEN, a HUGE MISTAKE made by Wells Fargo, for some reason the withdrew another {$2400.00} from our checking account! XX/XX/19 : I personally re-visited a Wells Fargo branch store, and spoke again to their employee, XXXX XXXX, and I showed her my bank account proving they withdrew an extra {$2400.00}, and once again disputed BOTH withdrawals. A few days later, they did credity my account with the extra {$2400.00} they had taken. I believe they owe us as well for the overdraft fees which we incurred because of their mistake. I also told her I hadn't received the proof that WF Claims Assistance said they'd mail in 10 days. XX/XX/19 : Another instance of my identity used to open a XXXX XXXX XXXX credit card account in the amount of about {$75.00}. The statement on XXXX shows it's been paid, but I haven't paid anything for this since I did not open this account. It's in dispute as of XX/XX/19. I have filed a police report with the XXXX Police Department and I have put a fraud alert on my credit through XXXX, XXXX, and XXXX. I have closed both our former checking and savings accounts and opened new accounts. I have also ordered new checks with new accout numbers on them. I would appreciate any help I can get on this matter. I also showed two open accounts on my XXXX report to show that we have always paid on time. I didn't even know that I hadn't closed these 2 accouts ... XXXX XXXX XXXX and XXXX XXXX. Thank you.
Company Response: Untimely response

Untimely Response

2019-10-17

Tarzana, CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Untimely response

Untimely Response

2019-10-16

CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I was told by a customer service representative over the phone that the social security on my banking account was incorrect. I was able to verify my account with my phone, however, the banker recommended I seek assistance in person. On XX/XX/XXXX, I visited the Wells Fargo location in XXXX- XXXX and I spoke to XXXX XXXX, a banker. XXXX was able to edit and fix my social security on my account. However, I was left with many questions as to why the wrong social security number was on my account. I have been a customer of Wells Fargo since XX/XX/XXXX, and I have never experienced this kind of issue. It is upsetting that Wells Fargo did not have my social on my own account and therefore I was building up my credit on someone else 's social security. My credit score used to be in the low 700 's and now it is in the very low 500 's when my social was fixed. Consequently, it is unfair to lose the credit I have built up over the years due to a mistake that was made by Wells Fargo. I made a complaint and I faxed it in XX/XX/XXXX, however, I never received anything in the mail as the Wells Fargo representative said. It has been over 90 days and I am now filing a second complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-16

Houston, TX

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Complaint: I NOTICED ON MY CREDIT REPORT A CLOSED ACCOUNT FROM WELLS FARGO THAT DOES NOT BELONG TO ME I WOULD LIKE THIS REMOVED FROM MY ACCOUNT IMMEDIATELY. I'VE CONTACTED THE COMPANY SEVERAL TIMES THEY HAVE THE INCORRECT ADDRESS ON FILE XX/XX/2019 DEBT {$2900.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response