WELLS FARGO COMPANY

2019-10-22

Norman, OK

Unexpected or other fees

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Brooklyn, NY

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Prospect, KY

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Margate, FL

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Improper use of your report

Credit card or prepaid card: General-purpose credit card or charge card

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

La Mirada, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

El Cenizo, TX

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Charleston, SC

Problem with a purchase shown on your statement

Credit card or prepaid card: Store credit card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-10-22

Newnan, GA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Lula, MS

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: Filed A Report About Me Paying A Merchant With XXXX XXXX They Investigated, And Came To The Conclusions They Would Not Return The Funds Because It Was A Wire Transfer, When That Was A Lie It Was A Debit Card Purchase For XXXX XXXX XXXX ... I Filed The Dispute Because The Services I Paid For Was Not Given
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-10-22

Durham, NC

Incorrect information on your report

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Iselin, NJ

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Hopkins, MN

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Anaheim, CA

Fraud or scam

Money transfer, virtual currency, or money service: Money order

Company Response: Untimely response

Untimely Response

2019-10-22

San Diego, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Cheshire, OR

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I was working to try and bring my mortgage payment current. I was working out of town and had a check returned to wellsfargo because XXXX took money they were not authorized to take. I called wells fargo XX/XX/XXXX explained the problem stated i would be making a pmt that day. A payment XX/XX/XXXX and i would have to make two payments in XXXX. I made a payment XX/XX/XXXX. XX/XX/XXXX i was contacted by the forclosure assistance program. I contacted wells fargo who told me i was current on my loan and that there were no notes or anything on my account that it had even been reviewed for forclosure. That all i owed was XXXX payment and if i payed by the XXXX it wouldnt even be late. I have had problems with wells fargo giving me incorrect info in the past. I went down to a wellsfargo branch and the advised me to contact the mortgage dept in the morning. I called the morning or XX/XX/XXXX and spoke to XXXX for 34 minutes. At that time he told me numerous times i was in good standing and that there were no notes on my account that it had even been looked at for review for forclosure. He also looked up the forclosure assistance program and told me that it was a real program that there was however no need for me to contact them that wellsfargo had not contacted them. That i could reach out to them if i chose because it was a legitmate program if i chose but there was no reason to i was in good standing. I did choose to reach out to the program. I did reach out and was contacted by XXXX XXXX from that program and was adcises that XXXX XXXX was the point of contact at wells fargo and her number was XXXX and her email was XXXX. i contacted her and left a message XX/XX/XXXX and XXXX. I spoke to XXXX at wells fargo who told me i was current and in good standing. I contacted XXXX at XXXX XXXX XX/XX/XXXX. Explained to her that i was infact current. She sent out an email to request the lender agree to a cancelation as i was now current. On XX/XX/XXXX and then again on i believe the XXXX. I called wellsfargo and XXXX XXXX on that day received a vm. Left a message. I called the mortgage dept at wells fargo whi once again told me my loan was current and there were NO NOTES. I told her i find that odd because i was told that this program was contacted by XXXX XXXX from wellsfargo and thats how this process was started. She dug around and said she did see that there was notes to refer me to her ( XXXX XXXX ) with any questions and i was then transferred to her vm yet again. I went down XX/XX/XXXX ( today ) and saw a wells fargo rep at the XXXX XXXX XXXX branch of wells fargo in XXXX or. He then called the home mortgage dept and was told the same thing that i am current on my loan and there are no notes there i was given the phone and spoke to a female. She proceeded to tell me all of these things again and i told her she was incorrect and thats why i hate dealing with their mortgage dept. I gave her XXXX XXXX name and phone number and email she looked up those things and transferred me to someone in the forclosure dept i didnot catch his name and he kept putting me on hold and going and speaking with someone and coming back and speaking to me but could not fully answer my questions because they had none of that information there. He then tried telling me that i was in good standing and that i needed to contact the program to cancel. I then asked to speak to a supervisor. They gave me XXXX XXXX. He advised me he couldnt help me that i had to contact that program to get it canceled and gave me thecase mediation number to the forclosure assistance program. I explained that we had been reaching out to wella fargo together. They have already sent multiple emails to wells fargo asing if they would agree to cancel as i was current. He advised me that the contact email that we had was not for XXXX XXXX that it was a general delivery mailbox and i was told the direct line i had for her was not her direct number even though the vm states her name. They would not give me her email. XXXX XXXX said that they had no information he could help me with other than what he had given me and was going to transfer me to the executive offices. I spoke to XXXX who said she would have someone from the executive complaint department get in touch with me within 3 business days and i explained to her that by then i would have already paid my fee to the forclosure avoidance program and still have gotten nowhere. That if my point of contact was XXXX why have i been unable to reach her. Still have no resolution. This is just the most recent dealings i have had with wellsfargo. A year ago i fell behind and agreed to a repayment program. There was some confusion with my account number. I called a couple of days before the payment was due and said that it had not come out of my avcount and i was concerned. I was advised to wait until tues as monday was a holiday. I explained that then it would be too late and i would be in default. She said she would put notes on the account so that that would not happen. Tuesday i found out the payment was returned for incomplete account number. I corrected the error and was informed two weeks later that i was in default for the repayment plan and that i could either just still stick to the plan or i could re start the entire process over. I stuck to the original agreement. It seems that i am not given correct information whenever i call. I am current on my loan all i owe is late fees. I do not have to pay another payment until XX/XX/2018.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-22

Fairfield, CA

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Untimely response

Untimely Response

2019-10-21

Springville, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-21

NJ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: OUR FIRST MORTGAGE PAYMENT WAS ON XXXX XXXX. THIS WAS PAID BY A DIRECT DEPOSIT ACCOUNT SET UP BY ME. AS I UNDERSTOOK IT, EVERY FOLLOWING PAYMENT WOULD BE PAID THIS WAY, UNFORTUNATELY, THE XX/XX/XXXX AND XX/XX/XXXX PAYMENTS WERE NOT COLLECTED AND SENT BY DIRECT DEPOSIT. IT WAS ON OUR XX/XX/2019 ( WE WERE NOTIFIED ON XX/XX/2019 ) THAT WE OWED 3 PAYMENTS TO OUR ACCOUNT. I IMMEDIATELY SENT THIS TO WELLS FARGO. I GUESS BEING XXXX YRS. OF AGE AND NOT TOTALLY COMPUTER SAVVY, I DID SOMETHING WRONG. PLEASE HELP ME OUT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-21

Atlanta, GA

Closing an account

Checking or savings account: Savings account

Funds not received from closed account
Complaint: XXXX 's XXXX XXXX opened an account at XXXX XXXX on XX/XX/1990. This money has never been withdrawn. I'm applying for withdrawal of {$2100.00} plus interest at this time. XXXX XXXX was purchased by Wells Fargo. In calling Wells Fargo, they stated they could not help me, the money was absorbed into the bank at time of purchase. Attached please find copy of bank book.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-21

San Gabriel, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: My card was closed on a {$0.00} balance. Now Wellsfargo credit card attempt to collect {$200.00} on a purchase that was disputed and resulted before my card was closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-21

Amesbury, MA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-21

Gardnerville, NV

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Complaint: I use Wells Fargo for merchant services ( credit card processing ) I own a small business that was recently scammed by a customer using stolen credit cards. I reported this to wells fargo. They sent me letters showing chargebacks from the victims and removed all funds available in our business accounts and my personal checking account. Next they froze our merchant account that receives our credit card charges. They refuse to unfreeze the account but still allow us to run credit card charges to it. Thus our customers are paying their bills each day to a frozen wells fargo account. They have now withheld more than the total amount of the suspected fraud charges. I have been told that only the security department at wells fargo can unfreeze the account but when myself or other wells fargo customer service agents call that department, the call goes to voice mail and the mail box is full. My company is going to run out of cash to pay employees and bills. We are going to close. But the only department that can apparently help unfreeze my account is unreachable. Also, establishing a new credit card processing relationship can take up to a week and does not leave us time to pay the employees or vendors. Please help save our jobs thanks XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-10-21

Mville, GA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response