WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 24
2019-10-31
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Untimely response
2019-10-31
Los Angeles, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-31
Brawley, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Untimely response
2019-10-31
Berkeley, NJ
Incorrect information on your report
Vehicle loan or lease: Loan
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-10-31
Eagle, ID
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-10-31
New Orleans, LA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: This is my 2 time making complaint about Well forgo I live XXXX XXXX XXXX XXXX XXXX La XXXX for 20 years in XXXX XXXX LA. XXXX I was in process of renovation of XXXX XXXX XXXX XXXX XXXX LA. XXXX I was in repayment also because I was paying rent to keep in mind this not easy because the house was hit by Hurricane Katrina and Rita but I was trying to make it liable for my family. They Wells Fargo sold the property. I have telling this story many of times with no help we My brother XXXX XXXX took very ill at that time he had ( XXXX XXXX ) power of attorney, Tring very hard to help me brother get better maintaining the house and living on a rental property while the house was in renovation was a very challenging time for me and our family. We put a lot of work into the property to lose it and thy know our situation. This took place XX/XX/2010 If you can help me please let me know. My address is XXXX XXXX XXXX XXXX La XXXX It very hard to pass by XXXX XXXX XXXX XXXX and the house is turning into a blotted house, I can send picture of the house before foreclosure.
XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-31
Andover, MN
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-31
Dallas, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Untimely response
2019-10-31
Burlington, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-31
Southington, CT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Grosse Ile, MI
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I would like to know why the 7year statue of limitations has not been adhered to by this company. This account is over 13 years old. I have hired XXXX XXXX on my behalf with no acceptable results. Wells Fargo fraudulently pushes up the date the account was closed and charged off I think in an attempt to supersede the statue? As you can see on my XXXX report, they keep falsely reporting history for recent years.
I even asked them for a payment for removal just do be done with it and they refused.
The account shows opened on my credit report XX/XX/XXXX for {$2300.00}. The account was closed and charged off in XX/XX/XXXX I believe.
XXXX XXXX has been sending them letters trying to resolve the issue for almost two years!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Dania Beach, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Gaviota, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Compton, CA
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Grasshopper Junction, AZ
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Knotts Island, NC
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Untimely response
2019-10-30
Edmonds, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
La Place, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-10-30
Dania Beach, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Bristol, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Plymouth, FL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I fell for an XXXX scam. The guy convinced me to use XXXX ( which I had never heard of ). When I saw that XXXX was actually integral to my Wells Fargo phone app, I assumed it was legitimate and safe.
I sent the {$220.00} to the guy, allegedly named XXXX XXXX. " XXXX '' denies receiving the payment and punctuated his denial with an accusation of my " attempted scam ''. He was very smooth, patient, kind until he got the money -- then the fangs suddenly appeared. There is a long communication between us recorded in XXXXXXXX XXXX " messages ''. XXXXXXXX XXXX XXXX user name is " XXXX '' The Wells Fargo / XXXX app confirmed the {$220.00} was sent ( unable to get a screenshot ). Wells Fargo /XXXX does not provide any kind of transaction number. It just says " Payment sent to XXXX XXXX {$220.00} '' nothing more. " XXXX XXXX '' XXXX ID is XXXX I called Wells Fargo and they were unsympathetic, basically telling me I was out of luck. They should be able to verify that the money was received by the payee 's bank, which, combined with the XXXX messages would show that " XXXX '' defrauded me.
The closest thing I have to documentation is this from my Wells Fargo statement : XX/XX/XXXX XXXX TO XXXX XXXX ON XX/XX/XXXX REF # XXXX {$220.00} The XXXX item number is XXXX. After getting my money, he immediately re-listed the item with the same sob story to hook more fish.
I filed a police report with the XXXX Police Department ( XXXX, Florida ) case number XXXX XXXX XXXX XXXX can do nothing because I paid outside their system, but their record of messages is my only proof of fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Beloit, WI
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Burlingame, CA
Struggling to pay your loan
Vehicle loan or lease: Loan
Lender trying to repossess or disable the vehicle
Complaint: We had a loan through Wachovia Financial Services beginning in XXXX. We had our own insurance policy per requirement for auto loan. At the end of XXXX, beginning of XXXX we ran into a financial hardship and became late in making the payments. The truck ( XXXX XXXX XXXX ) was voluntarily given back before the actual repossession took place and we were told that when at auction if the truck sold for more than what we owed a refund would be issued. Also if it sold for less we would be responcible for the balance still owed. We never heard anything. Fast forward 10 years later, I receive a letter from Wells Fago stating they want to know who my insurance carrier was for the months of XXXX XXXX to XXXX XXXX. We have moved 7 times since XX/XX/XXXX. Literally 7 times. All of my records from that time period have been lost or still in boxes I am unable to locate. I need to know who my insurance company was for the end of XXXX, or a copy of my loan agreement. Wells Fargo has this information and is witholding it from me, because there is a suit against Wells Fargo for charging customers for auto insurance ontop of the private auto insurance customers like myself already had. I never received a termination notice from an insurance company. I have a reference number with Wells Fargo : Ref. XXXX If I can provide them with my auto insurance information from the time period above, I am due a refund.
Our loan was nearly paid off and they were not willing to work with us, that's why we voluntarily let them take it. Had I known I was being charged for extra insurance that would have lowered our payments and the repossession may have never taken place. My name is XXXX XXXX, I live at XXXX XXXX XXXX XXXX CA XXXX. During the time I had the loan I lived at XXXX XXXX XXXX XXXX, XXXX CA XXXX. My phone number is XXXX. I have tried everything I could to obtain this information from DMV, CLUE, XXXX, Ca. Dept. of Insurance, a credit report, an online site called XXXX, and now you. Well I have started calling insurance companies to see if I was insured through them with no success at this point. Please, can you help me? I know the information is there, but I can't find it. Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-30
Minneapolis, MN
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Untimely response