WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 14
2019-11-14
Enterprise, AL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Can't stop withdrawals from your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-14
Lebanon, TN
Getting a credit card
Credit card or prepaid card: Store credit card
Application denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-14
Nashville, TN
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-14
City Ranch, CA
Fees or interest
Credit card or prepaid card: Store credit card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-14
Charlotte, NC
Improper use of your report
Vehicle loan or lease: Loan
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-14
Birmingham, AL
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-14
Bellaire, TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: My son was scammed by an XXXX XXXX woman, alias XXXX XXXX who represented herself as a Travel Agent with XXXX XXXX XXXX XXXX and sold my son, an airline ticket/hotel accommodations. She was referred by my sons supposedly friend and said she was scammed also.
Details from my bank statement are below Purchased authorized on XX/XX/XXXX too XXXX XXXX * to XXXX XXXX XXXX, CA XXXX XX/XX/XXXX XXXX was debited from our joint Wells Fargo checking account with my son.
XX/XX/XXXX, I filed a claim with Wells Fargo because the purchase was made from my son debited visa card. Wells Fargo advertises Zero Liability Protection if you do not receive a product or service. My claim was denied by Wells Fargo because the transaction went thru XXXX XXXX. I contacted XXXX XXXX and they responded sorry and instructed us to contact their legal department. Their legal department was sent an email todayXXXX.
I also filed a police report with XXXX XXXX, Texas Police Dept. The case number is XXXX XXXX, number XXXX After several abortive calls to XXXX XXXX at XXXX I began texting her at XXXX. I texted her to return or refund the money and I received the following text message from her.
I copied and pasted her text message below : Baby you need to look up your laws with money transfers and thats why the bank wouldnt give it to him due to XXXX XXXX lol yall try to sound so professional and look crazy
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-14
Canden, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-14
Clyde, CA
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-14
Santa Maria, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-14
Albuquerque, NM
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-14
Georgetown, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-14
Norcross, GA
Problem caused by your funds being low
Checking or savings account: Other banking product or service
Late or other fees
Company Response: Untimely response
2019-11-14
Cowan Heights, CA
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Untimely response
2019-11-14
SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: I am a victim of identity theft and this debt does not belong to me.
Please see the identity theft report and legal affidavit attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-13
Newport News, VA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-13
Chicago, IL
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-13
Eagle Rock, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-13
Boston, MA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I XXXX XXXX XXXX, SSN XXXX, opened a mortgage in the amount of ~ XXXXUSD with Wells Fargo on XX/XX/XXXX. Wells Fargo foreclosed on my property utilizing a 3rd party servicing law firm " XXXX XXXX XXXX : XXXX XXXX XXXX , XXXX .
XXXX XXXX XXXX XXXX, MA XXXX PHONE : XXXX FAX : XXXX I owed both state and federal taxes not directly tied to the property. Ultimately, I submitted a complaint to wells fargo and the CFPB as wells fargo contractually was responsible ( based upon the language in the foreclosure contract/agreement published by XXXX XXXX XXXX and authorized by wells fargo. Wells Fargo has not reviewed the XXXX XXXX XXXX agreement, and XXXX XXXX XXXX is now refusing to provide the agreement to me. The agreement was emailed to me at one point but due to my phone being stolen I can't access the agreement. It is important to note an executive resolution specialist by the name of XXXX XXXX called me on XX/XX/XXXX where we had a robust discuss. It's also important to note those phone calls are recorded.Essentially wells fargo is skirting liability by what I call creative nomenclature. In my instance wells fargo tied my FHA loan to a bank statement that said XXXX XXXX, instead of my federal tax return which has my full name XXXX XXXX XXXX or XXXX XXXX XXXX. Upon closing I provided my passport and license which both state XXXX XXXX XXXX. I believe I uncovered a major scam where wells fargo is defrauding consumers. For example, if wells fargo only tied the loan to XXXX XXXX, when they submitted paperwork for either a judicial or non-judicial foreclosure process unpaid taxes and liens would not show. It's important to note the loan is attached to my consumer report which has my name of XXXX XXXX XXXX or XXXX XXXX XXXX minimally. The bank is essentially tying the loan to whichever leaves them the least liability that they need to disclosure in the event of a default. I've done some research and I can prove they have done this to numerous consumers and I've solely been able to prove this be true based upon public deed records. I will be describing more when I go public as it is very difficult to tell the full story here. Ultimately Wells Fargo is defrauding the US government, investors, consumers, and is causing many families to be homeless, damaging their credit reports, and undermining FHA loans. Also listen to phone calls recorded on XX/XX/XXXX and XXXX- Wells Fargo or a representative contracted by wells fargo N.A assured me they would not lose. delete or misplace the recordings of our discussions and they also stated they would be mailing me a statement that said they listened to all of the calls prior to reaching a decision on the matter. The resolution specialist I last spoke to was XXXX XXXX extension XXXX.
I previously submitted a CFPB complaint under # XXXX-XXXX. I also notified the FBI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-13
Ridley Park, PA
Closing on a mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-13
Identity theft protection or other monitoring services
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Billing dispute for services
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-13
VA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: TO CFPB, AMERICAN BANKERS ASSOCIATION AND NATIONAL CREDIT UNSION ASSOCIATION FROM XXXX XXXX RE : COMPLAINT - INTERNATIONAL WIRE TRANSFER I. XXXX XXXX XXXX XXXX ( XXXX ) I contacted my XXXX on XX/XX/XXXX to send an international wire transfer to a bank in XXXX for the purpose of a down payment for the purchase of a second home. The amount was {$25000.00}. I was told by XXXX that this would not be a problem. They do them all the time. The funds would need to go through the Federal Reserve and would take 5 - 7 days.
They did not tell me that my funds would have to go through an intermediary bank, Wells Fargo.
On XX/XX/XXXX, I began calling to find out if the funds had arrived at XXXX XXXX in XXXX. I had provided XXXX with the necessary information that they requested. I was told at that time about the intermediary bank, but was told it was XXXX XXXX XXXX. I later was told it was Wells Fargo. I called Member Services repeatedly from XX/XX/XXXX until XX/XX/XXXX with no results that the money had arrived. I was checking with the builder in XXXX and their bank had not received the funds. I then demanded to speak to someone in international transactions and received a call back from that department. At this point I had spoken to seven ( 7 ) different people. I was becoming quite concerned about the transaction.
The funds specialist tried to help me and gave me a copy of the Single Customer Transfer. A message was sent to Wells Fargo requesting the they check the status of the wire with the beneficiary bank.
II. Wells Fargo Bank ( WF ) On XX/XX/19 I was told that WF indicated that the beneficiary bank was requiring additional information. They asked for some odd information since the Developer, who was to receive the money, had been doing international developments for 15 years and used their bank. However, I called the developer and was given all of the requested information. They wanted : The full name of the company as some of the name were letters.
The full address Their business registration numbers Their business activity Our relationship A detailed purpose of payment.
Most of this information was already given to them when we did the wire. I find it odd that the beneficiary bank needed this information since this is a long standing customer of their bank.
On XX/XX/19 the additional information was given to WF by XXXX to be delivered to the beneficiary bank.
On XX/XX/19 XXXX asked that the transaction be escalated. I was under the impression that had already been done, but apparently not.
At this time I asked to speak to management.
On XX/XX/19 I wrote an email to a SVP at XXXX asking for assistance to resolve this problem. At this point I was in violation of our signed home contract regarding the funds due date. She sent out a red alert to her counterparts.
On XX/XX/19 I then heard from a Manager. He set up a conference call with the Director of Foreign Exchange Group with WF. I was told they would look into the matter. By this point I was extremely stressed and worried about where my money was and asked for a timeline. I kept in contact with our developer who told us the money was not at his bank.
On XX/XX/19 I called to get an update and got the answer, We are working on it.
On XX/XX/19 I called and got the same answer.
I am now 2 days from this matter lasting one month. I have talked to the developer today and no funds have arrived at his bank.
WHERE IS MY MONEY????
I need your assistance in finding out what has happened to my money. I will have to send the full payment for my home in XXXX or XXXX when it is complete which will be about {$150000.00}. I am absolutely terrified to do so with the poor service I have received from these two institutions. I am trying to figure out a way to get the funds there without having to deal with Wells Fargo. I have lost all trust and wonder if my money is being held up to get interest on it. WF says the money is in XXXX and XXXX says they have not received it. I do not understand why WF can not trace the wire transfer. Do they not get a receipt when the funds arrive to their destination? I am at a loss of what to do next.
Please consider my issues and help me get some answers to clear up this mess.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX c - XXXX h - XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-13
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-13
Wdbg, VA
Struggling to pay mortgage
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-13
Magnolia, TX
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: On XX/XX/XXXX I visited XXXX in XXXX to look for XXXX season tickets. I found some I wanted and called the phone number on the ad ( XXXX ) XXXX and we agreed to meet in XXXX Texas. While I was on the way he called to say he couldnt meet but that he could walk me through using XXXX. He said I owed him {$1500.00} for four tickets and to ease my mind I could XXXX him {$500.00} and then he would send me two tickets and then I could XXXX the remaining {$1000.00} after I got the first two tickets and he would send me the last two. He even said fraud happened to his daughter once and Wells Fargo immediately gave the money back.
I signed up for XXXX on my Wells Fargo account and loaded in his information. It came up with a XXXX XXXX. After I sent the {$500.00} he called me and said " did you know you can only XXXX one {$500.00} transaction a day? '' and he hung up on me. When I tried calling back the line was dead. I immediately called Wells Fargo and they said they would open a claim. Weeks later I got a letter from Wells Fargo saying the claim was closed because the money was already sent and processed by XXXX XXXX XXXX account.
I called Wells Fargo and asked them why they closed the claim and they said when someone uses XXXX it is instantaneous and if I authorized the transaction, there was nothing Wells Fargo could do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation