WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 16
2019-11-12
Stone Mountain, GA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-12
SC
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
San Jacinto, CA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Untimely response
2019-11-11
South Florida, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I have recently been informed that there is negative information reported by WELLS FARGO in the file XXXX maintains under my Social Security number.
I am not just contacting you to evolve in a frivolous dispute for you to validate this claim. I am contacting you because you are in violation of many banking regulations and Federal Credit Reporting Act consumer laws : WELLS FARGO Sec. 3403. Confidentiality of financial records ( a ) Release of records by financial institutions prohibited ( B ) Release of records upon certification of compliance with chapter Sec. 3410. Customer challenges ( all as such ) Sec. 3412. Use of information ( all as such ) XXXX-participating as consumer reporting agency [ ( p ) The term consumer reporting agency that compiles and maintains files on consumers on a nationwide basis means a consumer reporting agency that regularly engages in the practice of assembling or evaluating, and maintaining, for the purpose of furnishing consumer reports to third parties bearing on a consumer 's credit worthiness, credit standing, or credit capacity, each of the following regarding consumers residing nationwide : ] 602. Congressional findings and statement of purpose [ 15 U.S.C. 1681 ] Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. However, a consumer reporting agency may continue to report information it has verified as accurate.
A credit report includes information on where you live, how you pay your bills, and whether you've been sued, arrested, or filed for bankruptcy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Golden Valley, MN
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Jacksonville, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-11
Columbus, OH
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I opened a new credit card with Wells Fargo and never received my first statement. As a result, I missed the due date on my first bill and was charged a late fee and interest. Because it was my first bill, I had no expectations for when my monthly bill should be due. When I called Wells Fargo, they offered to waive the late fee, but not the interest. They could not provide me with delivery confirmation or detailed mailing information to prove that they ever sent the first statement. They only confirmed that my address was correct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-11
Bronxville, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Thompsons Station, TN
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem while selling or giving up the vehicle
Complaint: XX/XX/XXXX, my wife and I purchased a vehicle ( XXXX ) using Wells Fargo Dealer Services. In XX/XX/XXXX, my wife filed for divorce. XX/XX/XXXX, the divorce was finalized, and the divorce decree states that my now ex-wife was to retain possession of the XXXX, and was to refinance or payoff the loan to remove my name from the account. She sent in a check to pay it off, and that was the last I heard anything from Wells Fargo or my ex-wife until XX/XX/XXXX. I noticed that I had a derogatory remark on my credit report from Wells Fargo regarding the XXXX loan, and then received an email about a week later from my ex-wife, stating that she cancelled the payoff check and never refinanced, so the vehicle was still in my name.
We agreed to have the XXXX voluntarily repossessed in XX/XX/XXXX. It is currently XX/XX/XXXX, and they still haven't come to get the vehicle.
Now, I have this HUGE derogatory remark that has tanked my credit score over 100pts that isn't even my responsibility! Wells Fargo will not remove it from my credit report, despite having provided them with the divorce decree, signed by a judge, that states my ex-wife is responsible for the XXXX. I wish I could sue them, but I can not.
I have disputed this with all 3 credit bureaus, to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Beverly Hills, CA
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Colfax, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-11
Bloomington, MN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: On XX/XX/2018 I went to XXXX of XXXX XXXX MN to get a car. Upon arrival, I signed a loan application. In the application, it stated that the company ( XXXX ) would disclose who my application would be given to, to access my credit report. This information was not given to me at the time, and my credit report was accessed by several financial institutions all across the United States, without my consent. The dealership, ( XXXX of XXXX XXXX ) failed to honor the loan application, and therefore violated my rights within the FCRA. When speaking with the manager of the company, she informed me there was nothing they could do. Attached is a copy of the original loan application. The company clearly states the information, ( who accessed ) my report would be provided. Neither the person who received my application, nor the finance manager offered this information to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Everett, WA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Complaint: They force me to change my password repeatedly and wont allow me to use my own password. Refuse to help and suspend my access online.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Atl, GA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Lafayette, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Ft Trumbull, CT
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: The below complaint was submitted on XX/XX/25 under complaint ID XXXX, with no reply from Wells Fargo. Another mediation request was made recently, no reply. Prior mediation requests were made, denied stating a check was sent which was not received.
Several mediation requests were mailed in to Wells Fargo, a total of four packets received, three filled out and sent in requesting a refund in the amount of {$610.00} in overdraft fees. The fees in question are a result of high pressure sales tactics by Wells Fargo reps to open accounts I did not need, with the presumption they were to be used for bill pay. A settlement amount was offered, agreed upon, no payment received. The amount, {$3700.00} was offered by an XXXX XXXX with Wells Fargo after speaking on the phone. Since no payment was received, additional CFPB complaints were filed requesting a refund of {$610.00}, this amount was shown on statements received showing a total of {$870.00} in overdraft fees ... Small refund amounts of {$85.00}, {$50.00}, {$120.00} were received prior and are reflected in my claim for {$610.00}. Most recently, a denial letter was received from mediation, citing a settlement check was cashed when it was not received by myself..When the settlement was accepted, I requested a hard copy of it from XXXX, she said she could do not do that.. I believe Wells Fargo is trying to hide their shady practices which respect to opening accounts to boost profits and charge fees to those accounts by offering a fake settlement as they would not put it in writing and have denied payment.. I am back to requesting a refund of overdraft fees which I total in the amount of {$610.00}, since no payment was received. This information will be sent along to attorneys investigating Wells Fargo as well as other financial institutions for their practice of charging overdraft fees. In closing, please advise Wells Fargo I will post my experience on several consumer rating sites to expose their shady tactics
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-10
MD
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: Event occurred today, XX/XX/2019 at about XXXX. My wife and I were sitting in our home with representative of flooring company ( XXXX ) completing credit application. I received an email from Well Fargo Bank of a Credit Card Agreement. The agreement did not include my name but noted it was a Terms of Agreement. I had not signed any agreement nor applied for credit card from Wells Fargo. A few moments later I received a call from a WF agent stating I needed to provide personal information ( DOB, last four of SSN ). I refused to provide information and was told I would need to call WF later if I wanted to proceed.
The XXXX representative, along with my wife, listened to the exchange ( via speaker phone ) and looked surprised and stated, I dont know why they are calling you - we havent completed application. When I refused to provide requested information the WF agent quickly hung up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-10
Spfld, MA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-10
Phoenix, AZ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I have repeatedly disputed the following charges : XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX XXXX AZ # XXXX '' {$60.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX CA # XXXX '' {$29.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX CA # XXXX '' {$29.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX # XXXX '' {$19.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX '' {$35.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX '' {$29.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX '' {$220.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX '' {$5.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX XXXX '' {$60.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX '' {$29.00} XX/XX/19 XX/XX/19 " XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX '' {$220.00} Any person that actually looks at these charges can see they are fraudulent. I did not make these charges and their most recent response is they are valid simply because I continued to meet my financial obligation of making my minimum credit card payment. This is laughable. They have not investigated these charges. I contacted XXXX XXXX to notify their corporate that they are fraudulent and they stated they had not been contacted by anyone about these charges. I demand these charges be removed from my account permanently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-10
Empire State, NY
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-10
NY
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: I made a mobile deposit with two, nearly identical, weekly payroll checks. They informed me the following day, one or both were counterfeit, and my account would be closed in two weeks without any investigation into the matter. I attempted to inform them my sister is my employer, and both checks were authentic, but they didnt seem to care. They cancelled one check, and are holding the other for two weeks. My sister issued me two replacement checks, but one can not be cleared until WF releases the other supposed bogus check. Ive bounced three checks because of this overreaction, and Ive nearly been evicted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-09
Cherry Brook, MA
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: On XX/XX/2019 I have opened online an Everyday Checking account with Wells Fargo on their web site and fund it with a deposit of {$50.00}. The current promotion was Get a {$400.00} welcome bonus for new Wells Fargo checking customers with the following requirements : 1 ) Open an account Open an Everyday Checking account online from this page or bring an offer code to a participating Wells Fargo branch and open an eligible consumer checking account.
2 ) Deposit $ 25+ Fund your new checking account with a minimum opening deposit of at least {$25.00}.
3 ) Set up and receive qualifying direct deposits Within 150 days of account opening, receive a total of {$3000.00} or more each month in qualifying direct deposits to your new checking account for three consecutive months.
4 ) The bonus will be deposited into your new checking account within 45 days after meeting all offer requirements.
I was following the prompts step by step. There was a window on the upper right corner of the screen requesting your zip code with a message underneath Your offer code will be automatically applied when you complete your online application.
The direct deposit was set up and the requirement for depositing of {$3000.00} or more each month for 3 consecutive months ( XXXX, XXXX, XXXX ) within 150 days was met on XX/XX/2019.
Since there is a clear statement that the bonus will be deposited into the account within 45 days after meeting all offer requirements, which in the case is XX/XX/2019 I decided to patiently wait.
In the middle of XXXX I called customer service to ask them when should I expect the bonus deposit and if everything looks ok with the account - It was confirmed that everything looks ok with the deposits and that I should be receiving the bonus within those 45 days.
On XX/XX/2019, which is more than 30 days after I met the requirements, I called customer service again and asked when I should expect the bonus deposit. The representative checked and I was informed that there was no bonus connected to that account. I have expressed my concern and asked to be connected with a manager/supervisor. The supervisor confirmed that the account is not connected with a bonus and that there is a missing bonus code therefore they cant proceed with the bonus.
On the same day, XX/XX/2019, I have called customer service again and this time the call was escalated to the executive office. I have explained everything to the representative and a case was created # XXXX however the representative could not give me any time frame that I should expect a resolution. I told the representative that as we speak this promotion is still available online and can be done in the exact same way that I have done it in XXXX. I was told that a case manager will be assigned to the case and will investigate it.
In the meantime I have found that my case is not isolated since there are multiple similar complaints from other customers about the same issue with the {$400.00} checking bonus.
On XX/XX/2019 I had another conversation with Wells Fargo and was told that a case manager was still not assigned because all case managers are backed up. I again asked if they could give me any time frame or at least an estimate in which I should expect the case to be reviewed/resolved. Such was not given again.
I strongly believe that all financial institutions ( banks ) should have a mandatory time frames/deadlines for their operations since such are mandatory for their customers and if are not met the customers are being penalized.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-09
West Chester, PA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-09
Blackbird, DE
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I went into a local Well Fargo branch to make deposit received from payroll ( my job ) in the amount of {$1400.00}. I had two pending charges for two credit cards that needed to be covered. I asked the teller if the funds would be available today and he advised that the funds would be available on XX/XX/2019 but that the two charges would be covered. I proceeded to deposit the check given his expertise, I trusted the teller 's word. On XX/XX/2019 I checked my account only to find out that the two charges was returned as non-sufficient funds and that there was an extended hold on my check. This caused s really serious issue for me as now my credit card will be closed due to returned payment and charges associated in which Well Fargo will be responsible for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-09
Carson City, NV
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation