WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 19
2019-11-07
Cordova, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Lake San Marcos, CA
Managing an account
Checking or savings account: Other banking product or service
Problem making or receiving payments
Company Response: Untimely response
2019-11-06
Brooklyn, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Coconut Creek, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Washington, DC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Nicholasville, KY
Credit monitoring or identity theft protection services
Credit card or prepaid card: General-purpose credit card or charge card
Billing dispute for services
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Keeneyville, IL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Doral, FL
Opening an account
Checking or savings account: Savings account
Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Rockwell, NC
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: I have been a customer of Wells Fargo for 12 years and in the past I've never been assessed overdraft fees for pending items that has not posted to my account. On 3 occasions, XX/XX/29, XXXX & XXXX, I was assessed overdraft fees on items that posted to my account even though AFTER each item was paid, i had a positive daily ending balance. However, there were still items that was authorized/pending on my account which was affecting my available balance.
In the past, I was always able to make a deposit before the cut-off to cover the items that was pending and as long as my actual account balance was positive when other items posted, I did not have to pay overdraft fees for those items. Now, Wells Fargo is immediately taking the funds for authorized transactions from my current balance - even though they are still pending and has not posted to my account, and causing me not to have enough funds to cover the items that post. Hence, I now have to put funds in the account to cover the pending/authorized items AS WELL AS the overdraft fees. If I do not put deposit those funds, I will be assessed overdraft fees for the pending items even though they were already deducted from my bank balance which caused me not to have enough money to cover the items that posted.
I believe this to be an unfair overdraft fees practice. According to the overdraft fee laws, if you opt into the overdraft fee protection, at the banks discretion they can pay the items. However, if the items has not been processed and is still pending, technically, the bank has not paid them yet and therefore, your actual bank balance should not be affected by those pending transactions until the bank actually pays them. A customer should not be paying overdraft fees for pending transactions that has not be paid from their account by the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-06
Bridgeboro, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Mendenhall, MS
Closing an account
Checking or savings account: Checking account
Fees charged for closing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Hamden, CT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Bremen, GA
Problem with a credit reporting company's investigation into an existing problem
Vehicle loan or lease: Loan
Their investigation did not fix an error on your report
Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that WELLS FARGO DEALER SVC has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-06
Harrisburg, PA
Advertising and marketing, including promotional offers
Credit card or prepaid card: Store credit card
Confusing or misleading advertising about the credit card
Company Response: In progress
2019-11-06
Saco, ME
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-06
Irondequoit, NY
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Charlotte, NC
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Charlotte, NC
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
New Bedford, MA
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was paid
Company Response: In progress
2019-11-06
Jupiter, FL
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Complaint: I have existing Checking / Savings Accounts with Wells Fargo Bank. Approximately 30 days ago I received a Rollover Roth IRA from a former employer and brought the required paperwork to a Personal Banker in the Wells Fargo XXXX in XXXX XXXX, California. It was apparent that he was inexperienced because he sent the wrong paperwork to XXXX XXXX, holder of the funds to be rolled over and a week later I had to resend the paperwork myself. After another two weeks of chaos and confusion on the part of Wells Fargo, I finally received the rollover check in the amount of {$810.00}. I contacted Wells Fargo Bank and was advised to " overnight '' the check to the XXXX, NC address Attn : IRA Processing. I XXXX Priority Mail " overnighted '' the check to Wells Fargo on Thursday XX/XX/XXXX. I checked the track and confirmed that delivery was attempted on Friday XX/XX/XXXX, Saturday XX/XX/XXXX and then the check was delivered and signed for by XXXX at Wells Fargo at the NC address on Monday XX/XX/XXXX. Today, Wednesday XX/XX/XXXX, I contacted Wells Fargo Bank and inquired the status of the check and was advised that the delivery was not in the system. Another " ticket '' was generated and Wells Fargo advised that I should call back at the end of the week.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Euclid, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: There was an amount of XXXX from Wells Fargo that was previously reported as delinquent. I straightened the matter out with Wells Fargo. It was corrected with XXXX, but XXXX erroneously reports late payments on this Wells Fargo account # XXXX. These payments were accurately reported as on time to XXXX and now XXXX needs to be corrected. This has resulted in a very low credit score with XXXX ( XXXX ) and adversely impacted my ability to secure loans for my family. Please help correct this. When I called XXXX, the were unable to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Alameda, NM
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Las Vegas, NV
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I never authorized this company to run my credit bureau reporting on XX/XX/2018
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-06
NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-06
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation