WELLS FARGO COMPANY

2019-11-18

Manchester, NH

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

Del City, OK

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Untimely Response

2019-11-18

Camp Pendleton, CA

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened or suggested your credit would be damaged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

Old Westfield, NY

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-17

Orlando, FL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-17

Saint Paul, MN

Problem with a credit reporting company's investigation into an existing problem

Credit card or prepaid card: General-purpose credit card or charge card

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-11-17

Augusta, GA

Managing an account

Checking or savings account: Savings account

Banking errors
Company Response: Untimely response

Untimely Response

2019-11-16

AZ

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: On XX/XX/XXXX letter from XXXX 's XXXX XXXX admits I had an account and it was closed. XXXX 's has my record of my account and I hiding material facts regarding my account. All my installment payments were paid on time. XXXX 's chose not to report to any of the credit bureaus of my good account. Violation of FCRA. On XX/XX/XXXX letter from XXXX states XXXX 's credit program was acquired by Wells Fargo N.A. on XX/XX/XXXX including my account. My complaint now rests with Wells Fargo N.A.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-16

AZ

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Wells Fargo did not report to XXXX XXXX or XXXX Violation of FCRA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-16

Key Biscayne, FL

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: In progress

Timely Response

2019-11-16

Long Beach, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: XXXX XXXX XXXX XXXX XXXX XXXX is refusing to report my account accurately to the credit bureaus. I have called nearly 20 times, email and faxed this servicer and they continue to lie and give me the run around. I sold my property and paid the loan off in full. My payoff was {$600000.00} and I sold the property for {$630000.00}. I also received an escrow refund credit for {$1500.00} due to paying off earlier than payoff deadline. XXXX is refusing to report as a paid in full account. They are reporting the account was a settlement, clearly a lie, false, not true, fraudulent and damaging. This was not a short sale or less than full balance account, XXXX received every dime owed. When I call they even state the loan is paid in full and don't know why its being reported incorrectly. XXXX was paid off on XX/XX/2019 and they still have not reported the loan status correctly. They report it " legally paid in full for less than the full balance '' this statement is incorrect and fraudulent. Its also causing me harm and injury. I want this mortgage account status to report Paid In Full XXXX balance!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-16

VA

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Complaint: I finished the auto loan payment for a new car I bought in XX/XX/XXXX by paying off the car loan back in XXXX, XXXX. The Wells Fargo Dealer Financing company was overpaid by one additional installment payment of {$460.00} from my bank 's bill pay service after the remaining balance on the loan was paid off at that time. As a result I incurred {$210.00} in insufficient fund fee in my Wells Fargo bank Checking account. It took me over two weeks to get that over payment back into my account but have been unable to recover the wrongly charged fee totaling {$210.00} Since XX/XX/XXXX, after the car was paid off with the over payment there in, I'm still without a clear title and unable to change my car 's registration from XXXX to XXXX. Both States operate with Electronic Title System, and both States have not yet electronically received the release of lien on the title from the lien holder, Wells Fargo Dealer Financing company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-11-16

NY

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: After I made two mobile deposits to cover my rent, Wells Fargo deemed both checks counterfeit, without even processing either, and only eighteen hours later. The next day, WF informed me my account would soon be closed because of this event. After numerous calls by me, WF back-pedaled and held one for processing ( both checks were nearly identical payroll checks from same source and dated a week apart ). That held check eventually cleared, proving they were guilty of hastily declaring a check ( s ) bogus. As a result of all this drama, WF charged me with numerous {$35.00} insufficient fund surcharges, and my landlord nearly evicted me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-16

Albuquerque, NM

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I send a letter to WFDS on XX/XX/XXXX asking them for the removal of a late payment on XX/XX/XXXX of which I stated to them to prove with bank and transaction records that indeed that late payment was actually made, That according to the FCRA they must prove it to report it. They reply with a letter with total mockery reversing the question I ask them instead of sending me prove or documents or the removal of such, at this point they are still reporting that negative mark on all 3 credit bureaus reports. All im asking are my rights under the FCRA
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-16

Williamston, MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-16

Arco, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

1000 Palms, CA

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

Decatur, AL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

Rochdale, NY

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Complaint: I opened a new Wells Fargo CC with promotional 0 % interest rate for 18 months. Part of the package I received was a check that could be used to do a balance transfer, which was also at the rate of 0 %, however, after using the check, Wells Fargo is charging me {$150.00} fee for making a balance transfer. While i was explained that they apparently charge a fee for balance transfers, that FEE was NOWHERE disclosed around the check that used. Had I known there was a FEE to transfer balance, I would have NEVER used that check. When I called the customer service, they told me the letters and verbiage that spells out the fee is in the same location where the check is and in the SAME letter size as the other stuff. This is a total LIE. Typical bait and switch practices. Please stay away from Well Fargo and watch out if you HAVE to go with them. Their UNFAIR business practices should be looked into.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-11-15

Bexley, OH

Struggling to pay your loan

Vehicle loan or lease: Loan

Denied request to lower payments
Company Response: In progress

Timely Response

2019-11-15

Bueche, LA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: My wife loss her job a year ago XXXX of 2018 and it caused a hardship. During this time I reached out to Wells Fargo to request a loan modification I was told that I couldnt apply until XXXX of this year due to the previous loan modification I had a few years ago. So XXXX finally came and I went ahead and applied. The Representative that was assigned to me spoke with me once before the application was submitted then I never heard from him again. I got the notice in the mail stating that the loan modification was denied due to the fact that I was in bankruptcy and they couldnt raise the payment. I have been trying to understand their decision because I could have taken the home out of bankruptcy or they could have lowered the interest rate. I sent in appeal but I was told the appeal was denied and they couldnt give me a reason why it was denied. I have been trying to reach the Representative assigned to my case but He hasnt returned any of my calls. I have also tried to reach his manager and still no response! I feel that Wells Fargo see an opportunity to take the house so therefore, they are ignoring me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

Houston, TX

Opening an account

Checking or savings account: Checking account

Confusing or missing disclosures
Complaint: XXXX XXXX Lied to me about bank process that violated my rights civil and human rights i alerted XXXX XXXX of the situation they didn't make it right they just played like signing 10 signatures is part of the process to open up a safe deposit box and also telling that biz accounts were only for biz trying to make it so unfairly that a person with the right mind could not accept i've been doing biz with them for decades and they made it seem like a was knew
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

Bremen, GA

Dealing with your lender or servicer

Student loan: Private student loan

Need information about your loan balance or loan terms
Complaint: Wells fargo educational services is servicing my account and I just realized that it is a variable rate loan. Wells fargo has charged me late fees and reported to the credit agencies as delinquent. My problem is that there has been no communication sent to me in regards to the change in rate and they just send out statements with new amounts. I have been lazy to look into this but It would be surprising to me to know that they are not required to sent out notices of rate changes? If so, they are charging late fees and reporting me as late even though I have on time payments for years. I am frustrated to learn that Wells Fargo due to no notifications that they may be making a large sum of money from late fees over a simple letter that would notify the consumer of this change. Is a notification required? If so, I would consider my contract null and void with them. We will never get out of these loans if they continue to pry on the consumer and take advantage of us day in and day out. I have paid into the loan since 2011 and on a {$21000.00} loan I still owe Wells {$19000.00}. Wells However, has made {$16000.00} on my loan, that is criminal, I should be close to paid off at this point. Please help!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

West Covina, CA

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

Freeport, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: In progress

Timely Response