SYNCHRONY FINANCIAL
Consumer Complaints
There are over 24770 complaints on file for SYNCHRONY FINANCIAL. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 6
2019-11-25
Leeton, UT
Getting a credit card
Credit card or prepaid card: Store credit card
Sent card you never applied for
Complaint: I received an email from Synchrony Bank that indicated " A Trial Deposit Has Been Successfully Made to Your XXXX XXXX '' I do not have and do not want an XXXX XXXX account.
There is no phone number to contact this " bank '' and the email indicates the mailbox is not monitored.
I believe ANY company that opens an unauthorized and unrequested account on behalf of a consumer is committing identity theft.
I want someone to contact this " bank '' and demand that they stop this practice. A quick XXXX search indicates I am not the only one to receive this phishing email.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Alachua, FL
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Ft Myers, FL
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Complaint: Received 3 emails today from Synchrony regarding a credit builder card that I never applied for. No text in the emails, the subject lines were A trial deposit has been successfully made to your Amazon Credit Builder, ( twice on that one ) and Action required on your application. I have an Amazon store card from Synchrony, but did not apply for a new one. I don't need credit building. When I called Synchrony, after they finally transferred me to a person, the message came on that they were not able to help at this time and to call back at a later date. Then they hung up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Sarasota, FL
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Privacy issues
Complaint: I have no idea what this attached email I just received is ...
I am concerned for my privacy on my XXXX account. Below is context of email from Synchrony Bank A Trial Deposit Has Been Successfully Made to Your XXXX XXXX credit card statements/payments x Synchrony Bank XXXX XXXX ( 2 hours ago ) to me Note : This email was sent to you by Synchrony Bank, the issuer of your XXXX XXXX Account. You may receive account servicing emails even if you have requested not to receive marketing offers by email for your XXXX XXXX Account. Synchrony Bank is located at XXXX XXXX XXXX, XXXX XXXX, XXXX, Utah, XXXX, USA.
This is an unmonitored email box. Please do not reply to this email.
Head off identity theft before it happens. For more information about identity theft, please visit the Federal Trade Commission 's ( FTC ) consumer website at www.ftc.gov/idtheft/.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Tucker, GA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Problem accessing account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Dallas, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I took a look at my credit report today and noticed a few inquiries that were made that were not made by me. I took a look at all the companies and it seems they are all credit card companies and have not applied for any credit card companies myself and would like them to be removed because I was in the process of looking into what I needed to do to increase my credit score. I recently got married and have a child XXXX XXXX XXXXXXXX We are looking to purchase a house and this is holding us back. Thank you!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Allentown, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: FRAUDULENT INQUIRIES DELETE IMMEDIATELY 1. XXXX XX/XX/XXXX XXXX XXXX WA , XXXX 2. XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX CA , XXXX 3. XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX PA , XXXX 4. SYNCB XX/XX/XXXX Syncb XXXX FL , XXXX 5.XXXX XXXXXX/XX/XXXX XXXX XXXX XXXX XXXX, DE XXXX 6.XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX PA, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Anaheim, CA
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Sued you without properly notifying you of lawsuit
Complaint: The attorneys and their contracted servicer did not ensure that I was served properly. I reached out to XXXX XXXX, XXXX XXXX, XXXX XXXX, & XXXX XXXX via email to discuss this matter. XXXX XXXX was the only one to respond stating, Please be informed, the below-stated attorneys, including myself, do not have any control over the actions of an independent contractor process server. However, I believe they should be held accountable because it is their case and theyre the ones that hired said servicer. The proof of services alleges I was served XXXX home address on XX/XX/19. However, I have not been at my residence since XX/XX/19 due to a medical condition. I am staying with family while I go through treatment. Furthermore, the physical description of me is completely inaccurate I am XXXX XXXX XXXX, XXXX, XXXX XXXX. The proof of service process server filed a proof of service on XX/XX/19 stating that service was effected via personal service to # # # # # # # # # #, Who accepted service, with identity confirmed by subject stating their name, an XXXX male approx. XXXX years of age, XXXX tall, weighing XXXX lbs with XXXX hair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Chester, NY
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Complaint: I received several emails from synchrony bank stating that a trial deposit was sent to my amazon credit building account I dont have any amazon credit building account and when I tried to call the 866 number it was invalid. When I did get a hold of someone at customer service they said it was sent out by an error.concerned about what else they might send out in error
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Brandon, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: In progress
2019-11-25
Delray Beach, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Mission Viejo, CA
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Encino, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Rncho Domingz, CA
Problem with a lender or other company charging your account
Checking or savings account: Savings account
Transaction was not authorized
Complaint: I received an email on XX/XX/19 at XXXX XXXX from Synchrony bank that " a trial deposit has been successfully made to your ''. I received a second email at XXXX that " A Trial Deposit Has Been Successfully Made to Your AMAZON CREDITBUILDER ''. I attempted to log into my account online but was unable to access the log in screen. I attempted to call several phone numbers, none of which are work expect one that sent me to the Lowes credit cards. That operator tried to send me back to the numbers that I have been calling that do not work. This is a high yield savings account that I do not use at all. there should be no activity. I now received a third email from them at XXXX stating " action required on your application '' the email has no content and I did not apply for anything. there is something going on and the bank is unreachable via phone or website for nearly an hour with unauthorized activity on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Maxwell Afb, AL
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Complaint: Received this e-mail but did not apply nor request this card : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - A Trial Deposit Has Been Successfully Made to Your AMAZON CREDITBUILDER Inbox XXXX XXXX XXXX Synchrony Bank XXXX XXXX XXXX ( 2 hours ago ) to ******* Note : This email was sent to you by Synchrony Bank, the issuer of your AMAZON CREDITBUILDER Account. You may receive account servicing emails even if you have requested not to receive marketing offers by email for your AMAZON CREDITBUILDER Account. Synchrony Bank is located at XXXX XXXX XXXX, XXXX XXXX, XXXX, Utah, XXXX, USA.
This is an unmonitored email box. Please do not reply to this email.
Head off identity theft before it happens. For more information about identity theft, please visit the Federal Trade Commission 's ( FTC ) consumer website at www.ftc.gov/idtheft/.
-- -- -- -- -- -- -- -- -- -- -- - Tried to contact Amazon to report this but could not find path to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Texarkana, TX
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Fairfax, VA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Savannah, GA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: Synchrony Bank sent me 3 emails indicating I had opened an XXXX XXXX XXXX credit card. A deposit had been made and they needed my application completed. I called 3 different numbers for Synchrony Bank and got through but they just dropped the call. I called XXXX asking how the bank got my email address and they didn't know. I can not reach the bank to get any info about a credit card I did not open.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Palm Bch Shrs, FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Galt, CA
Other features, terms, or problems
Credit card or prepaid card: Store credit card
Add-on products and services
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-25
Milwaukee, WI
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Nolensville, TN
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Cocoa, FL
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-25
Pacific City, OR
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Complaint: Received 3 emails on Monday, XX/XX/2019, between XXXX to XXXX PST from Synchrony Bank : 1. Action required on your application 2. A trial deposit has been successfully made 3. A trial deposit has been successfully made to your Amazon Creditbuilder.
I never applied for any Amazon credit cards. Contacted Amazon and they told me to contact Synchrony Bank. Synchrony Bank is impossible to contact as either none of their phone numbers work or their automated system won't let you talk to a human.
This is fraud and I want it dealt with, however, this bank appears to be less than standard since even trying to directly contact their fraud department runs me into the same issue where I can not get a number to work or they throw me off the automated line.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation