Receivables Performance Management, LLC

2019-03-07

Jupiter, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Information was send to XXXX XXXX credit bureau and posted to my credit report on XX/XX/19 in the amount of {$1700.00} its account is not mine .I have been with the same phone company for the past 10 years with the same phone number ( XXXX XXXX ). I send letter to XXXX, the collection agency and to the credit bureau asking validation and the removal of the item on my credit report, but the only action by XXXX was to send monthly invoices
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-03-05

GA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I tried to dispute the information with the company and also tried to speak to a representative to explain to them that this isn't me. Because I sign my name as XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-05

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-02

Lk Buena Vis, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: I have a debt collection for services/utilities that I did not use. I have never had an account under my name that I authorized for myself or no one else. The information being reported is incorrect.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-03-02

Kingstree, SC

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: There is a phone bill for XXXX XXXX on my credit report that was never opened. Its been there for years and has hurt my credit and ability to get credit. I have disputed it 4 times, called the collection agency 2 or 3 times. Called XXXX who verified the account was never executed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-26

Washington, DC

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I switched from XXXX to XXXX in XX/XX/XXXX. My account with XXXX was an annuity due, meaning that I paid in advance for my service. At the time I made the switch, I was not in default, and they actually owed me money for the days I paid for but did not use. I spoke with a customer service representative at the time who seemed disorganized and was trying to bill me for services I no longer had. They eventually sold the bad debt to a collections company, Receivables Performance Management , LLC and they have violated the law in trying to defraud me. I sent them a debt validation letter on XX/XX/XXXX, and they ignored my letter, and have reported the fraudulent account to the credit bureaus. I will be happy to provide to your office a copy of the legal letter I sent them, demanding validation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-25

KY

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: This debt collection agency Recievables Performance is stating that I owe {$1900.00} on a phone bill. I have never recieved a phone bill from this company and i have never had any verification proof that this debt was mine. I have tried to dispute this online but have had no luck.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-23

MI

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: There's a collection showing on my credit in the amount of {$2500.00} and original creditor was XXXX XXXX. The collection company is receivables Performance who were rude and not helpful when I called. My name is common and I have never had an account with XXXX which they acknowledge. The collection agency won't listen to me and aren't willing to investigate it with XXXX, they just want their money. I don't owe this money and I really am upset because this is ruining my credit. I disputed through the bureaus and they haven't responded so I am hoping that your institution will take action in my defense. Thanks XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-22

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-20

Chicago, IL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-02-19

Oxnard, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-17

Charlotte, NC

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-16

Cartersville, SC

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: Receivables performance are stating I owe XXXX $ and I feel that I should only pay the service monthly charge and not the early termination due to me bringing over my own phone over which was already paid off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-16

Montevallo, AL

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: On XX/XX/2017, I attempted to upgrade my phone on the XXXX XXXX XXXX website. Unfortunately, I ordered the incorrect device. I immediately tried to CANCEL my order, but there was NO WAY to cancel your order on the XXXX XXXX XXXX website. I called them that same day, and after about 2 hours of holding, I got someone who informed me there was " no way '' to cancel the order, " it's already on the truck '' but I could refuse it when it arrived, and he would order me the XXXX XXXX right away. I refused his offer to purchase another phone. The ( wrong ) phone arrived when I was not home and was left on the front porch. ( WHERE IT COULD HAVE BEEN STOLEN ) I took it to the post office, marked " REFUSED ''. I then called XXXX XXXX XXXX every single day for two weeks to find out if they received the phone and at one point I got a guy who gave me the original tracking number and told me they had received the phone and tried to sell me another phone. Every Person I talked with was no help, and only wanted to sell me another phone, before they received the one I sent back. I also contacted them via chat to try to see what I should do. I spent over 15 hours of my life trying to rectify this situation and then a month later- after I had cancelled my service with XXXX XXXX XXXX because THEIR CUSTOMER SERVICE IS a JOKE, the SAME frigging phone shows up in my driveway! On XX/XX/XXXX, I off work early and went to the XXXX XXXX XXXX store in XXXX, Alabama on XXXX XXXX XXXX, and sat there for about 30 minutes waiting on a salesman, trying to return the phones, only to be told that store wasn't the store I needed to go to to return the phones! Well, the store I needed to go to was out of the way, and I never made it by there to return them. I meant to get by there and just never did. WHY DO THEY MAKE IT SO HARD TO DO THE RIGHT THING? This is infuriating. So now, XXXX XXXX XXXX wants me to pay for this phone and I think they SHOULD PAY ME for putting up with their XXXX. They offer no way to alter, edit or cancel an order. Furthermore, the " new '' phone was never set up in my name so how can I be responsible for it? Now, this is in collection and XXXX XXXX XXXX wants {$1600.00} from me. I am ready to fight them and go to court on a class action because they are shady, slithering crooks who only care about making a sale. I was a 10-year, faithful customer who NEVER MISSED A PAYMENT. NO MORE. Absolutely the bottom-of-the-barrel tactics.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-13

Saybrook, IL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I was called by XXXX XXXX about an account saying I owe a XXXX final bill for {$210.00}. I asked for information about the account and all they could provide me with was an amount. This account is on my credit report and they have no information at all. I asked the company to remove it from my credit report repeatedly and the rep hung up on me. I called back to speak to a supervisor and they said it would take 24 to 48 hrs to review. I want this removed from credit report immediately.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Untimely Response

2019-02-13

Houston, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-13

Houston, TX

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-13

Indianapolis, IN

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2019-02-11

Lewisville, TX

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: RPM prematurely reported a collection account to XXXX, disregarding my request for validation, and prior to the initial collection letter sent to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-08

Harsens Is, MI

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: I was a victim of identity theft in which my entire credit was compromised due to unauthorized accounts. This matter has affected me tremendously being unable to make financial decisions. I have other accounts reporting on my credit reports that I did not give consent. I am not very educated on how to address these type of matters involving credit, the reason I was resorted to your entity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-02-02

San Francisco, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Pasted below is the correspondence I set the company Receiveables Performance Management of XXXX, WA. It describes what I believe is an incorrect attempt to collect a debt without providing any documentation or basis for the debt collection. Dear RPM, Re : Your letter of XX/XX/2019 Reference Number XXXX On XX/XX/XXXX19 you sent me a letter stating I owed a debt of {$170.00} to XXXX XXXX XXXX XXXX. I have no relationship with a vendor by that name. This is not a valid debt. Your attempt to collect it is incorrect. Please provide me with documentation to support your collection and confirm receipt of this communication. If you can not provide information to support your claim within 30 days I will file a complaint with the California Attorney General 's office and Consumer Financial Protection Bureau and may take further legal action without further notice to you ( except where required by law ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-30

San Francisco, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-29

Southern Pnes, NC

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: Good afternoon, My complaint is against Receivables Performance. I have a debt with XXXX which was {$1900.00}. I have the debt due to switching providers. However, the new provider was suppose to pay the phones off. Because of the time of waiting for phones to be paid by the new provider, I am assuming that XXXX sent this collection to Receivables Performance. I did have contact with RP, and I spoke with them about waiting for the new provider to pay off the debt or the phones owed. Because the process was delayed, I agreed to set up payment arrangements in XX/XX/XXXX and XX/XX/2018 for {$200.00}. The first payment was successful, and the XX/XX/XXXXpayment was changed to XX/XX/XXXX, which was also successful. However, during that time of the last payment arrangement, Receivables Performance sent a derogatory remark to XXXX, which took my credit down. I called RP, and asked them why since I did send two payments. In the midst of the conversation, the Supervisor XXXX explained that I was late and changed payments. I told him that I only changed one payment and that was for XX/XX/XXXX. However, I found out that Receivables Performance is not licensed in the state of North Carolina to ask for me to pay them this debt. I spoke with them about this, and each time they will hang up. The last conversation I had with a supervisor, she lied on the phone about me calling and having a conversation with them on XX/XX/XXXX and eventually she hung up as well. Because this collection agency is not licensed to collect a debt for the state of North Carolina, I believe that they should delete and remove this derogatory remark off my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-28

Main Office, VA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: I had received 2 letters from Receivables Performance Mangement ( RPM ). I had just chosen one and opened it and the letter contained an offer to settle the debt in the amount of about {$370.00}. Later, after the ordeal, I found that the other letter contained an offer to settle in the amount of about {$290.00}. I called and spoke with a representative on XX/XX/2019 who proceeded to take my payment information to process the payment as settlement in full for the debt. I requested an email confirmation of my payment to keep for my records. RPM sent an email, but it was not a paid receipt, it was a copy of an offer letter that stated the amount was {$290.00}. At this point, I was confused because they just took a payment of {$370.00} so I called back to inquire about the difference of what they took and what the email said. I spoke to the manager, XXXX, who stated they would refund the difference but we would have to wait for it to clear first because it was not showing posted to the account as of yet. I proceeded to wait a couple days and I called back and spoke with the same gentlemen who at this time advised they would not refund my money and that I would have to contact my bank directly to stop the payment and then we could redo the transaction even though they knew at this time the bank would not be putting a stop on the payment. I called my bank and they processed it as a dispute, but after their investigation determined the payment was valid and would not refund my money. I feel that RPM misrepresented an offer to settle my debt and fraudulently took a higher amount because it benefited their employee and meant more money for his own paycheck. This is clearly false representation and I feel that the company is stealing my money when they were fully aware there was a lower offer on the account. Additionally, when I received conflicting information and contacted them about it, they again misrepresented an opportunity for me to get a refund of the overpayment, which I have not received as of yet.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-01-28

Memphis, TN

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: On XX/XX/XXXX I was notified through my credit protection service that Receivables Performance Management ( RPM ) was attempting to collect a {$410.00} debt for XXXX that is not my account. I contacted RPM, XXXX and XXXX several times between XX/XX/XXXX and XX/XX/XXXX. The debt belongs to my dad whose name and address were submitted to XXXX but the collection hit my credit report due to my SSN being linked to it. My dad nor I have received anything in writing regarding this debt. I experienced a similar issue last year for this same account on the XXXX and XXXX credit reports that was resolved in XX/XX/XXXX. RPM changed the name and address from that of my dad to my name and address after I requested they not do that. XXXX got involved and questioned RPM on why they changed the account to my name when they submitted my dad 's name and address to XXXX. I've contacted XXXX who expressed that my name, address nor SSN is linked with the account and have reported that to RPM several times. XXXX even updated the collection system that RMP has access to review for updates on XX/XX/XXXX and XX/XX/XXXX to let ROM know that they have mistakened my identity. RPM still won't budge. t I am very frustrated because I have been wrongfully accused and my XXXX credit score has dropped almost 100 points because of it. This complaint is for Receivables Performance Management ( RPM ), especially Mr. XXXX XXXX, for the seemingly sneaky tactics used to switch the account on to me and for not being helpful. Please look into RPM and their debt collection practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response