Receivables Performance Management, LLC
Consumer Complaints
There are over 1531 complaints on file for Receivables Performance Management, LLC. Dated between 2019-11-26 and 2013-07-31.
Complaints Page 9
2018-11-05
Newnan, GA
Written notification about debt
Debt collection: I do not know
Didn't receive notice of right to dispute
Complaint: Receivables Performance Management continues to violate federal consumer law.
Receivables Performance Management deleted a inaccurate account from my credit report and then re entered the account back on to my XXXX credit report. As I have stated before, I have no idea who Receivable Performance Management is or who they represent. This company entered a collection on my credit report without notifying me or contacting me regarding what this debt was about. I have never had an account with this company or anyone they claim to represent. Receivable Performance Management is indicating that an account with the account number XXXX was opened with their company in XX/XX/2018.Also, they are reporting that I have a balance with them as of XX/XX/2018. I never opened an account with them or anybody else. This account must be a result of identity theft or someone opening an account in my name using my identity. I have no knowledge of this account nor did I give anyone permission to open an account with my name.
When a debt collector engages in the collection of DEBT they must provide copies of the following items : 1. Provide a certified copy of the complete credit application that debtor signed to secure the credit with your entity. 2. Provide signed verification of each transaction that is part of the alleged cumulative debt. 3. Provide the contract or other instrument through which [ Alleged Creditor } authorized Receivable Performance Managementas third-party collection agent. 4. Provide a true and correct copy of the instrument by which [ Receivables Performance Management XXXX } was authorized as a mixed-ownership government corporation with authority to hypothecate credit of the United States ( 31 U.S.C.
9101 ). 5. Provide the delegation of authority from the Director of the Office of Management Budget to Receivable Performance Management, that authorizes your company to settle accounts of the United States ( Public Law 104-316 ). 6. Provide the Certified Assessment Certificate. Violation ( s ) : * Failure to provide a notice prior to reporting negative information to a credit reporting agency ( CRA ). * Failure to provide a notice within 30 days after reporting negative information to a credit reporting agency ( CRA ). * Failure to provide an Opt Out Notice. * Failure to disclose as required by federal law mandatory information in their Privacy Policy notice. * Sharing Non Public Information ( NPI ) without providing an Opt Out Notice
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-05
CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I received a collection letter from RPM ( Receivables Performance Management LLC ) today on XX/XX/2018, in an attempt to collect a supposed debt to XXXX for {$320.00}.
The letter states if you do not notify their office within 30 days they will assume this is a valid debt. I called them immediately upon receipt of the letter, XX/XX/2018, and was told I can not dispute it. The woman I spoke to threatened that they can take legal action, told me I can not dispute, and proceeded to hang up on me. I do not owe XXXX any money. The XXXX account in question that I previously had for several years was in good standing and was paid off, which is how I was able to get my pin number from XXXX in order to go to a new company. Nothing was left owed to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-03
CA
Communication tactics
Debt collection: I do not know
You told them to stop contacting you, but they keep trying
Complaint: Firstly, I am certain I have no debt other than my student loans, which are currently being handled by an unrelated credit service, and that these claims must be baseless.
On XX/XX/18 Recievables Performance Management ( XXXX XXXX XXXX XXXX Suite XXXX XXXX, WA XXXX ) began calling my mother 's phone from XXXX ( XXXX ) XXXX and asking her to confirm my identity. They refused to identify themselves or why they were calling, and did not attempt to contact me via mail or telephone before contacting her, despite the fact that they told her they already had my address and phone number ( all violations of the Fair Debt Collection Practices Act ).
On XX/XX/18 they called me for the first time but I missed the call. I immediately called them back and after confirming my identity they claimed they were going to transfer me to a representative. After the transfer I was played a message that no representative was available. I called back a second time later and the same thing happened. I called back a third time and they rudely hung up on me. Keep in mind that THEY STILL HAVEN'T TOLD ME WHAT DEBT THEY ARE ATTEMPTING TO COLLECT ( also a violation of the FDCPA ). I called back a final time and told them that I was going to block their number and I did. I also filed a complaint on their website ( http : //www.receivablesperformance.com ) explaining everything that I have explained up to this point and requesting that they confirm the debt in writing as required by law or cease communication.
It was at this point that they began to use burner phone numbers in an attempt to circumvent our blocks and continue harassing us after I specifically requested that they either provide written verification of debt or cease communication ( their refusals to do either of these things are also FDCPA violations ). Both my mother and I have now recieved multiple calls from multiple numbers over the past 2 months, all tracing back to RPM in Washington, including : XXXX ( XXXX ) XXXX XXXX ( XXXX ) XXXX They have still to this day NEVER sent me written notification or verification despite having my address, nor have they ever told me who they claim I owe, or how much. Nothing but constant annoyances bordering on harrassment and intimidation.
I believe them to be comitting at least 6 violations of the Fair Debt Collection Practices Act ( failure to identify themselves, failure to notify in writing, failure to give the name and address of the original creditor, failure to cease communication upon request, communicating with consumer after request for validation has been made, failure to provide verification of debt within 30 days of written request ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-03
Palos Park, IL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: On XX/XX/XXXX, I got an Alert from my XXXX XXXX that my credit score had dropped. I pulled a copy of my XXXX credit report and noticed that two identical bill for XXXX XXXX had been recently added from two different Collections Agencies ( XXXX XXXX & Receivables Performance ).
The problem is that I was never contacted by the Collection Agencies and the account with XXXX XXXX XXXX was paid in full back in XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-02
NJ
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail or email in a fraudulent account.
I demand to see Verifiable Proof ( an original Consumer Contract with my Signature on it ) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the accounts listed below.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-11-02
VA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: A company that would ONLY identify themselves as " Receivables Performance Management '' WILL NOT stop calling TWO of us in this home! They keep asking for a " XXXX '' or " XXXX '' or whoever. They have called SO many times and been SO very abusive that I would honestly like to persue criminal charges and even civil too. The abuse is UNBELIEVABLE! The two odd things are : 1 ) they have TWO of our phone numbers in the same house, asking for the same person ... both of us have explained SEVERAL times we do NOT know her! We have NO debt with them! They get VERY rude and call over and over. I told them I would report to FTC, FCC, here and State Attorney General 's Office, but they laugh and hang up. Guess what? 10 minutes later his phone rings. 30 minutes later, my phone rings. This is not only bad business practice, but this is directly harassment! They will not identify themselves beyond that " company name '', and refuse to remove our numbers. I do not know how calling over and over will help get some XXXX here. PLEASE! HELP US MAKE THEM STOP! Here is the phone number, the same number every time that they call from is : XXXX. My name is XXXX XXXX and my number is XXXX and XXXX XXXX, the other victim of repetitive calls number is XXXX. Address here is XXXX XXXX XXXX in XXXX, VA and zip is XXXX. PLEASE.. we can not deal with this. Our numbers can NOT be changed, and I can not disclose why. I apologize for that. Thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-01
Brooklyn, NY
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Company Response: Closed with explanation
2018-11-01
Ocklawaha, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I was called once by the company. Told them I have no knowledge of this account and have never had service from the company. That same day the filed a collection account to XXXX credit bureau. I disputed it and it was removed the same day. He has called over 4 times that day when I answer they never talk and then hang up ...? Then the next day my XXXX credit report says I have two collection accounts from the same company.this is being disputed now along with the XXXX. Now they are still calling 5 plus times a day but when I answer they just hang up. Also in Florida if I am disputing they are not aloud to call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-31
Murray, UT
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: In Spring/XX/XX/2018 I switched from XXXX to XXXX. When I made the switch, I contacted XXXX about porting my number to XXXX. They told me that the switch would be fine and all I needed to worry about was sending my old device back ; they never mentioned anything about additional funds owed. I received their shipping box and sent my old device back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-30
FL
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Complaint: Requested verification of debt from recieveables performance and was not sent the requested documentation, I would like my letter responded to in full or the debt removed from my reports as it has not been validated.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-10-27
Mount Holly, OH
Communication tactics
Debt collection: Other debt
You told them to stop contacting you, but they keep trying
Complaint: XX/XX/XXXX XXXX called me after I told them to put me on the dnc list and when I answered and they hung up XX/XX/XXXX XXXX called me again but I didnt get to answer XX/XX/XXXX XXXX called me but I didnt get to answer XX/XX/XXXX XXXX they called me they answered I asked to speak to a supervisor and the representative hung up on me so at XXXX tried to call back and they hung up on me again and at XXXX tried again same thing happened then at XXXX the same thing tried and no one answered then at. XXXX again finally called and got a supervisor and this is when I told her to put me on the dnc list
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-10-24
Philadelphia, PA
Communication tactics
Debt collection: Other debt
You told them to stop contacting you, but they keep trying
Complaint: They then sent me a notice to reduce the debt I didn.t answer them and they have harassed me and the fact they don.t have the oringinal debt because it came from another debt collector that goes back to XXXX XXXX XXXX who the debt is owed to and the fact I paid XXXX XXXX XXXX XXXX Dollars they don.t mention that at all.The collection agency that tried to get this debt Three years ago was XXXX XXXX XXXX located XXXX XXXX XXXX XXXX, NY XXXX Phone Number is XXXX There is a federal law about trying to collect a cell phone debt they have two years to get it and then they can.t collect it so the company in mention are in fact breaking the law you need to step in on this.
Company Response: Closed with explanation
2018-10-23
Tarzana, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: Recievables performance management sent me a bill for {$770.00}. I asked them to validate that this & they did not but instead put it on my credit report at all credit bureaus. I again sent them a certified letter on XX/XX/18 which they signed they received on XX/XX/18 @ XXXX asking them to validate the debt by certain steps & AGAIN they ignored & sent a bill today XX/XX/18. They have also refused to notify the credit bureaus to remove this while it is under investigation. I want them to cease & desist immediately. XXXX XXXX XXXX had previously tried to collect this debt & they could not Validate it so they removed it. Recievables performance management has bought this & I have no contract with them either. This debt is NOT valid. I have attached copies of the proof.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-10-23
Arlington, CA
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-20
Oak Grove, MO
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-19
Sarasota, FL
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-15
Riverdale, GA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-15
Las Vegas, NV
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: All of a sudden a debt collection showed up on my XXXX and now my XXXX as well original debt collector is XXXX XXXX. I have never had an account w/ XXXX tv in my whole life. In fact a few years back this same debt showed up and was found to be a different XXXX XXXX in a different state and it was cleared up rather quickly. I am fairly certain this is probably the same thing. I have lived in XXXX XXXX NV since 1998 and no other state since ever for the record How are they allowed to put it back on after it was already cleared up? I can't even attach proof because there is none! So by asking them for proof they won't be able to find any and if they find something they will realize it's an error or another person or whatever.
This time I tried to call them direct several times and could never get anybody correctly and then was told to dispute w/ the credit bureaus there was nothing they could do?!?! I did dispute w/ the only credit bureau that was showing it at the time XXXX and I just received my results confirmation # XXXX they are reporting that the debt belongs to me and is verified. of course they can not send proof because it is not mine and they are finitely violating my rights and I am sure something in the Fair credit reporting act. The fact that you can't reach anyone and ask for proof is ridiculous!!! I have re disputed it again w/ XXXX and about to start w/ XXXX the new XXXX dispute conf # is XXXX. I have been trying to get a loan for a house and this just set me way back. There should be repercussions for their actions. This is completely absurd and unfair.
I have another similar situation I disputed multiple times w/ XXXX XXXX for a medical bill but I have had health insurance and asked for proof and asked the credit bureaus to ask for proof and of course never got anywhere w/ that either. These companies report back " debt verified '' They may honestly think the debt is valid but they should have to prove how. I have always had medical insurance since the day I was born so obviously not mine again. All I was allowed to do was make a consumer statement on my credit report to the bureau but that did not help my credit it basically did nothing. Please help me with these two collections. Please tell me my rights and what I am entitled to do and how to retaliate and get this correct. I would also like to take some sort of action against both as they should not get away w/ this and should be made aware and change their policies of " verifying '' a debt. This is completely unfair to consumers!!!
someone told me something about the Burden of Proof in the Fair Credit reporting act years ago. Can we look into all the violations of all the times I requested proof and received nothing and fine them? Seems like that's the only way to get through to unfair practices being done to consumers by companies. Please tell me what disciplinary action is taken against them once I am proven correct.
One more thing ... How do I report that these companies owe me money and then when the bureaus ask I will just report back " debt verified '' very generically. I would like to give them a taste of their own medicine!
How easy is it for companies to report incorrect information? Seems to me it must be very easy? What kind of compensation can I get from these companies? Home prices are on the rise and I can show proof of my Home loan inquiry and credit score dropping and home prices rising here in XXXX XXXX!
Sorry for the long message, so many questions, and all the scenarios.
XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-11
NJ
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: XXXX XXXX sent me a final bill for services and agreed to waive the early termination fee because I was moving to a location that did not allow satellites. They never waived the termination fee as agreed. I paid XXXX {$530.00} for my last month of service and early termination. XXXX then sent my account to collections ( Receivables Performance ) stating I owe {$800.00}. I don't know where they got that balance from and why it was ever sent to collections when I paid XXXX directly in a timely fashion.
Company Response: Closed with explanation
2018-10-06
Saint Paul, MN
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I am writing in to complain about Receivables Performance that is listed on my credit and the original creditor is claimed to be XXXX, and claim is in the amount of { {$130.00} }. I am writing this letter to inform the individual ( s ) that Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please do not respond to my request by saying that these accounts have been verified. Send me copies of the original signed documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness. Under the FCRA 15 U.S.C. 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the signed verifiable proof that you have on file for each of the accounts listed within 30 days of receipt of this letter then you must remove these accounts from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-05
San Jose, CA
Communication tactics
Debt collection: Other debt
Frequent or repeated calls
Complaint: I owe money and I asked if we can do a payment plan and they said no they wanted XXXX or XXXX by the next day no questions ask. I explained I have a budget and I cant afford that amount. I told them I ll do what I am offering a payment plan of XXXX a month they said no. I specified to them I work from XXXX to XXXX XXXX I am XXXX XXXX XXXX and cant have calls at work and they said the calls will continue. On top of that they yell and speak to me demanding and bullying me. The name of the collection agency is Receivables performance
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-04
MO
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: This company ( Receivables Performance ) which I hold no contract with nor have received services from, reported a collection account against my SSN in the amount of {$0.00} with XXXX, XXXX, and XXXX credit reporting agencies. I requested validation of the debt and account however the business failed to provide adequate proof. Considering this business does not have a contract with me for goods or services they have provided nor have they provided adequate proof I am not obligated to pay for the alleged debt.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-10-03
Scottsdale, AZ
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Complaint: This company ( Receivables Performance ) which I hold no contract with nor have received services from, reported a collection account against my SSN in the amount of {$290.00} with XXXX, XXXX, and XXXX credit reporting agencies. I requested validation of the debt and account however the business failed to provide adequate proof. Considering this business does not have a contract with me for goods or services they have provided nor have they provided adequate proof I am not obligated to pay for the alleged debt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-10-02
Discovery Bay, CA
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: In XX/XX/XXXX I switched phone carries from XXXX to XXXX. XXXX paid the rest of my phone and i had some charges left over for accessories that i had. On XX/XX/2018 the rest of the balance owed to XXXX was paid. The check cleared XX/XX/2018. A few months after i started getting calls from a debt collector several times a day but never recieved any mail saying something was owed. I thought it was a scam becuse I paid all my bills. Recently i tried getting a credit card and was denied saying I had something in collections. When i talked to the collections company they said it was for XXXX. I went to XXXX to see why they sent me to collections when I paid the remaining balance on my old account. When i went in store it showed I did pay the remaining balance but in their system it showed that the account was only just cancelled not cancelled in XX/XX/XXXX. Then after about 7 months of my account actually being canceled they charged me for a months bill to a phone that was no longer in service and a phone number they no longer had. I sent a dispute into the collection agency since XXXX said it was out of their hands. I had to send it several times since they kept saying they never got it. When they reviewed my dispute they said it was still due in full. I should not have to pay for something that is not my fault. XXXX made an error which I have proof of and yet the collection agency says i still have to pay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-28
Houston, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: RECEIVABLES PERFORMANCE inserted fraudulent accounts into my credit file. Not only are these accounts getting inserted Receivables Performance is failing to communicate to me that they hold any accounts under my name. I am not being given my right to dispute the validity of each account to inform Receivables performance that these accounts do not belong to me and are a direct result of identity theft. You are hereby notified that I am a victim of identity theft and the accounts listed below that appear on my credit file are a result of identity theft. I I did not open or authorize this account, and I request that it be closed immediately. Please send me written confirmation that I am not responsible for charges on this account, and take appropriate steps to remove information about this account from my credit files. I have enclosed a copy of my FTC Identity Theft Report. Because the information you are reporting is the result of identity theft, and inaccurate, I request that you stop reporting this information to the CRAs, as directed by section 623 ( a ) ( 1 ) ( B ) of the Fair Credit Reporting Act, 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ). I ask that you take these steps as soon as possible.
Company Response: Closed with explanation