Receivables Performance Management, LLC

2018-07-30

Phoenix, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-28

Traver, CA

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Complaint: XX/XX/2018 was told I owed XXXX XXXX {$33.00} due to an old account when i called. When you go to their website and enter the reference number it says no record was found. So the gal that was extremely aggressive said if i dont pay with a debit or check over the phone my credit would be damaged and they will come after me. For {$33.00} come on I'll pay it but if your website is showing no reference then I am not comfortable giving someone my check info over the phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-28

Hialeah, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-25

Bremen, GA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: Request for VALIDATION, NOT Verification XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX XX/XX/2018 Receivables Performance RE : Accounts # XXXX To Whom It May Concern : This letter is being sent to you in response to notices sent to me from your company and more importantly, due to your erroneous reporting to the Credit Bureau { s }, the highly negative impact on my personal credit report. Please be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 { b } that your claim is disputed and validation is requested. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. Please provide me with the following : What the money you say I owe is for : Explain and show me how you calculated what you say I owe : Provide me with copies of any papers that show I agreed to pay what you say I owe : Provide a verification or copy of any judgment if applicable : Identify the original creditor : Prove the Statute of Limitations has not expired on this account : Show me the you are licensed to collect in my state : Provide me with your license numbers and Registered Agent or Agent of Service : At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus { XXXX XXXX XXXX XXXX } this action might constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent, I will not hesitate to bring legal action against you for the following : Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of Character If your offices can provide proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes listing any information with a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate, when in fact there is no provided proof that it is accurate. If your company fails to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit report and a copy of such deletion { to any/all of the 3 major credit reporting bureaus : XXXX XXXX XXXX XXXX } request shall be sent to me immediately. I would also like to request, in writing, that no telephone contact be made by your company to my home or my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by USPS. It would be advisable that you assure your records are in order before I am forced to take legal action against your company and your client. This is an attempt to correct your records, any information obtained shall be used for that purpose. Best Regards, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-07-25

Gastonia, NC

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Complaint: Receivables performance MGMT XX/XX/2017 this company send me a bill collect for The originally XXXX XXXX .. for the amount of {$570.00} I contac XXXX XXXX and XXXX and XXXX this bill is a fraud from someone else stolen theft my identity at this time I provide you my real ID my driver lincense with the only I Adress I live at for the las couple years! Now Im asking you to take care this situation .. in the right way and fair XXXX XXXX say they dont know about this account but is in my XXXX report from you. I need this verified again and I need you to take this off my credit report XXXX be cuz I never get any service from you or XXXX XXXX I can prove it in court if we have to go the bottom line of this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-25

San Bernardino, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Complaint: I found out on XXXX that I had an outstanding bill of {$76.00}. I called XXXX, who had the debt originally and inquired about the bill. I had no idea I even had this debt. No phone call nothing. I paid the debt immediately. Once I paid it everything is closed. I saw that the collection agency XXXX uses is RPM collections. I called to inform them that they are reporting to Equifax a debt of {$150.00}. It was exactly double of the original bill. I called to ask about it. No one knows anything. XXXX says call XXXX and XXXX says to call XXXX. So far no one will help. They are still reporting that I owe this money. The debt of {$76.00} was paid on XX/XX/XXXX18. Immediately the {$76.00} came off the credit report. But it shows that XXXX is still reporting it only the amount is the {$150.00}. I've asked for them to please research but they say it's paid and nothing shows. When the customer service rep looks it up they have the wrong address attached to my name. Neither side have even attempted to help until I spoke to XXXX again on XX/XX/2018. They said that they would look into it and might call me in 2 days. I've heard nothing. I've called many times. Won't give me a letter of paid in full either so I could handle it myself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-22

Cranford, NJ

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-20

SD

Communication tactics

Debt collection: Other debt

You told them to stop contacting you, but they keep trying
Complaint: XXXX, I had my service disconnected because I got very sick and couldn't afford the extra expense. 7 months later, I have been getting daily, and nightly phone calls from a debt collector who is saying I owe XXXX to XXXX. the amount has increase from XXXX to XXXX. I contacted XXXX to say i do not believe I owed them that much, because for the entire duration of my sat service, I had to call each month billing cycle and dispute charges. I have asked several times for them to show me the proof that I owe them that much. They have said they would send me something in the mail, i never received it. now their collection company harasses me, they are rude and call all day and night. i'd pay what i owe, but don't want to pay for what they can not prove. The collection company is RPM Receivables Performance Management , LLC
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-19

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-19

N Haven, CT

Threatened to contact someone or share information improperly

Debt collection: I do not know

Talked to a third-party about your debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-18

Chula Vista, CA

Communication tactics

Debt collection: Other debt

You told them to stop contacting you, but they keep trying
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-17

Detroit, MI

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-16

Chesapeake, VA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-16

Tacoma, WA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: I closed my XXXX account because they refused to remove incorrect charges from my account. Ie phones I paid for in full with cash. At the time I closed it. 3 years ago there should have not been a balance. This is a lame attempt to collect something never owed.
Company Response: Closed with explanation

Timely Response

2018-07-16

Jupiter, FL

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: I own a XXXX company. I have signed for a service for an XXXX number next to my existing account with XXXX. The service was advertised as XXXX XXXX XXXX XXXX. The real XXXX do not sell XXXX numbers anymore for some time. Got an XXXX number and 4 others numbers from XXXX XXXX XXXX. Few months later I that why do i pay 2 phone services with in the same company, so I called XXXX XXXX XXXX to have my service only with them, so they " migrated '' account will work with an other XXXX division. That's what I that will happen. Accept most people in the real XXXX didn't even know who they are when I called to reconnect after my phone was silenced. The migration was taking 10 days or so I had to sign some papers. But the minute they migrated me out my phone message was saying " You are disconnected from the server ''. ZERO phone signals. I imminently called the XXXX from XXXX and and have them reconnect because I am in the service business, and I need to take all calls. Cost me money if dont answer to the calls. XXXX XXXX XXXX is a company in Texas I find it out. No office anywhere in Florida. They only have sales reps. All the numbers they sell are VIRTUAL numbers. Piggybacking on a REAL working number, with real providers who owns satellites. With out that their service XXXX XXXX XXXX wont work. Someone contacted me for the {$92.00} fee in XX/XX/XXXX from their company with Email. I have never received one single INVOICE in the 5 months time with them. I have replied and asked the person in the Email to provide me with detailed invoices.As of now have not received any from anyone. A collection company called me 5 months ago for the {$92.00}. I have asked the same thing from them. I have never heard from them after, and now I got a new demand. It only says creditor is XXXX. No it is not as I have XXXX phone service. No one told me when they migrate my number they will close my 5 years existing XXXX phone account all together. When I called XXXX to reconnect they told me I have closed my account. I have not requested to close it first place. Why would I? XXXX XXXX XXXX XXXX is not a real service provider so they should have warned me about being disconnected from XXXX 's server all together. Unfortunately XXXX let them use their name, XXXX XXXX XXXX is more like an affiliate and mislead people what is the service provide. I meet the sales rep at a REAL XXXX office as they no offices anywhere in XXXX XXXX in Florida. No one to take to small claim court. Their listed address with out any numbers is in New Jersey and in Illinois. I have the right to ask for detailed invoice just like the REAL XXXX given me, listed all taxes and expenses. When I called XXXX about the {$92.00} reoccurring bank payment but XXXX reps had no idea what was it. They said I do not have any XXXX monthly charges with that amount with them. XXXX XXXX XXXX closed my service, my account did not provide me with live working line after move, but they are asking me to pay a bill for their mistake. For 10 days after closing I got " mixed '' service. Some call was ringing from XXXX some call was ringing from XXXX XXXX XXXX. Many incoming messages were last.The company is fraudulent. They should have disclosed from the first minute the numbers will not work with out my existing service. They got to dismiss the {$92.00} otherwise I still demand written detailed invoices and not just a single page {$92.00} service fee for XXXX with zero explanations as they are definitely not XXXX. They made a deal with XXXX for a load of virtual numbers and re-sold it to unsuspecting business owners. I have never seen an invoice like theirs. By the way as of now even after 9 months worth of disconnection I still getting many call notices from XXXX XXXX XXXX number? How and why? I am still a live and working account with them? Something is very shady here. Closing someone account all together with out my consent is far fetched. NO ONE WOULD HAVE AGREED TO THAT. They should have explained it but that case we would have discovered the fraud right away and started asking questions and realized the company legally have nothing to to with the real XXXX ... I can not sue XXXX at this case because they have nothing to do with this company from Texas.How do I take them to a small claim or any court? Who do I service with the court papers???? And where to service it? Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-14

Watkins, CO

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: In XX/XX/2018, I notified XXXX that I wanted to terminate my account and cell phone service with them on XX/XX/2018 ( the XXXX of each month was when my billing cycle ended ). I stopped using my XXXX wireless number/device in early XXXX because I opened a new account and number with XXXX XXXX XXXX. I received a bill from XXXX in mail dated XX/XX/2018 with a balance of {$180.00}. The statement stated " This is your final bill, and it reflects all charges through XX/XX/18. '' I tried to make a payment online, but they had deleted my access to my online account, which surprised me. Five days later, on XX/XX/2018 I received a letter in the mail from a collections agency, XXXX XXXX, XXXX on behalf of XXXX. They said I owed {$180.00} and that they were a debt collector. My XXXX account was not even 30 days past due. In early XXXX, I made a payment for about {$220.00} to XXXX. About a week after that payment, I made a second payment for about {$78.00} to XXXX. The second payment of {$78.00} was returned however, because when I made that payment ( I used my checking account ) I accidentally typed an extra zero onto my checking account number. Even with this payment snafu in XXXX, my account was still in service and since I was closing the account in XXXX, I told XXXX that it was a mistake and given my account was winding down that I would pay that {$78.00}, any late fees, as well as my final month 's charges in one payment after I received my final bill in XXXX. One of the reasons I left XXXX was because their billing practices were not transparent. I was tired of never knowing what I was going to be billed for each month, even though I had a {$50.00} phone plan. I did not pay the {$180.00} because I didn't think it was fair ( or legal ) to send me to collections only five days after XXXX sent my final bill. An agent at XXXX told me that XXXX told them that my account had been 90 days past due. This is a lie. My XXXX payment proves this. So I Then earlier this month, another collection agency, Receivables Performance Management LLC contacted me on behalf of XXXX stating I now owned {$530.00} for my wireless bill. The letter was dated XX/XX/18 and it was delivered to my mailbox on XX/XX/XXXX. The letter demanded full payment by XX/XX/XXXX. It did not provide any details about this new {$530.00} balance. I called them for information and they couldn't give any details as to why I owed so much. I called XXXX five times between XX/XX/XXXX and XX/XX/XXXX. Customer service agents kept telling me they 'could n't see any information about the charges since the account has already been handed over to a collections agency. '' Two customer service agents told me they were transferring my call to a XXXX manager on their " executive team '' to further assist me. But they didn't - instead they transferred me to the collection agency 's main customer service number. I called XXXX again today to see if I could get some information on this bill. An agent said I now owe more than {$700.00}, but he couldn't see what those charges were for. The customer service agent hung up on me when I began to ask if I could speak to a manager or supervisor. XXXX lied in order to send my account to a collections agency FIVE DAYS after I received my final wireless account bill. No one can give me details for why my balance went from {$180.00} to over {$700.00}. And Receivables Performance Management says that without full payment they will negatively report this account to my credit reports in a couple of weeks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2018-07-14

Temple, TX

Communication tactics

Debt collection: Other debt

You told them to stop contacting you, but they keep trying
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Untimely Response

2018-07-12

Scottsdale, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: in XX/XX/XXXX I cancelled my XXXX XXXX subscription because their products never worked, they refused to allow me out of the contract without making me pay the earlier termination fee. I paid my final bill and the early termination fee. i returned all the devices they had sent to me. They mistakenly kept my account active even after i paid my " final bill '' ( their words to me as i made the payment ) and told me that the account remained active after all because we used the " hopper '' receiver to re-order service. So they wound up sending another bill for another months service, i called them and raised XXXX and told them I've already paid and asked why did I pay a cancellation fee if they hadn't canceled it? they agreed that they shouldn't have kept he account active and confirmed they would reverse the charges. I never heard back from them or received another bill after this was all finally resolved this XXXX ... Now all of a sudden in XX/XX/XXXX i see they have sent me to a collection agency and are damaging my credit rating.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-12

Battle Creek, MI

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-07-11

Arsenal, PA

Written notification about debt

Debt collection: Other debt

Notification didn't disclose it was an attempt to collect a debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-11

Arsenal, PA

Written notification about debt

Debt collection: Other debt

Notification didn't disclose it was an attempt to collect a debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-11

TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: We have received a lot of calls from a company called XXXX XXXX. They are claiming we owe them around {$80.00}. We have told them that if we owe you them please send us the information to back it up ( signed contract asking for a loan, credit card, or services ). This has been over the last 6-8 months. We still have not received any written communication. This morning I received an alert from my credit monitoring that XXXX XXXX shows we opened an account XXXX XXXX, and XXXX shows we have a collection account with XXXX XXXX as well. Any help is appreciated!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-09

Norwalk, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: To whom it may concern, My Step daughter XXXX XXXX was allowed by a franchised location of XXXX to purchase a new phone under my plan without my consent. For months I was forced to pay the premium insurance charges on my account in addition to the phone line. We I called XXXX and explained the situation they agreed to get that line and the phone out of my name. When the next month came, I noticed the phone was still on my bill. I called to complain and I was informed they could not and would not remove the phone from my name. I decided to move to XXXX. I tried to return the phone however XXXX refused to take the phone back. XXXX would have only help me pay the balance off if there was a number attached to the phone that I was moving to XXXX. Obviously that was not the case. I was not going to allow my step-daughter to have another line under my name. This balance is not my responsibility. I never signed for the phone and I was told it would be removed from my name. Please delete this from my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-09

Fort Mohave, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: the complaint is against receivable performance mgt .. Upon review talking with XXXX XXXX .. who paid all bills concerning internet and XXXX XXXX ..According to XXXX XXXX ... XXXX XXXX been paid in full and that Receivable performance is not authorized to collect any debt relating to my account..That in fact the account is paid in full ... tracking # is XXXX conf # XXXX ... ... Further XXXX failure to protect the consumer and allow a unathorized collection from a shady company like receivable performance mgt to harm my excellent credit ... what is clear this company Receivable performance violate federal and state laws from unathorized use of my Social security #., providing false information to a credit reporting agency, I hope your agency investigate this and refer it to criminal review thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-07-07

Goose Creek, SC

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response