Receivables Performance Management, LLC
Consumer Complaints
There are over 1531 complaints on file for Receivables Performance Management, LLC. Dated between 2019-11-26 and 2013-07-31.
Complaints Page 10
2018-09-26
Little Rock, AR
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-26
Springfield, TN
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2018-09-25
Scottsville, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: Company is debt collector attempting to collect a debt or behave of the Original Creditor which is a violation of the FDCPA. There is an active IDENTITY THEFT REPORT filed and is listed on my Credit Reports.
805. Communication in connection with debt collection ( a ) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt -- ( 1 ) at any unusual time or place or a time or place known or which should be known to be inconvenient to the consumer. In the absence of knowledge of circumstances to the contrary, a debt collector shall assume that the convenient time for communicating with a consumer is after XXXX o'clock antemeridian and before XXXX o'clock postmeridian, local time at the consumer 's location ; ( 2 ) if the debt collector knows the consumer is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney 's name and address, unless the attorney fails to respond within a reasonable period of time to a communication from the debt collector or unless the attorney consents to direct communication with the consumer ; or ( 3 ) at the consumer 's place of employment if the debt collector knows or has reason to know that the consumer 's employer prohibits the consumer from receiving such communication.
( b ) Communication with third parties Except as provided in section 1692b of this title, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a postjudgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.
( c ) Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except -- ( 1 ) to advise the consumer that the debt collector 's further efforts are being terminated ; ( 2 ) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor ; or ( 3 ) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy.
If such notice from the consumer is made by mail, notification shall be complete upon receipt.
( d ) Consumer defined For the purpose of this section, the term " consumer '' includes the consumer 's spouse, parent ( if the consumer is a minor ), guardian, executor, or administrator.
Company Response: Closed with explanation
2018-09-22
ID
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: XXXX XXXX informed me of the complaint. I do have an account with XXXX XXXX, but my account is current and is paid through auto pay. I didn't open another account as stated in the complaint. When I talked to XXXX XXXX they stated that there was no other accounts besides mine associated with my account. I've filled a complaint with XXXX XXXX also.
Company Response: Closed with explanation
2018-09-21
Broomfield, CO
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-21
Las Vegas, NV
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: Actions taken by Receivables Performance violate the federal Fair Credit Reporting Act and have had negative impacts on my credit worthiness. I cancelled service with XXXX in XX/XX/2017, sent equipment back, but still received bills in large amounts with invalid billing. Issue has since been resolved with XXXX, invalid billing was credited by XXXX and I paid valid charges, attachment, proof of XXXX balance. I contacted Collection Agency, Receivables Performance, who were informed initially that this was not valid, but attempted to collect debt from me anyway and damaged my credit rating by adding to my credit report. I advised them of error, dispute and resolution with XXXX and I requested corrective actions be taken, in the form of zeroing out this balance in their systems and removing this invalid debt from all 3 of my credit reports. Receivables Performance indicated that I still owe {$700.00} and refused to remove from my credit report, despite resolution actions taken by XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-19
Oxford, GA
Written notification about debt
Debt collection: Other debt
Notification didn't disclose it was an attempt to collect a debt
Complaint: This company states that I owe money for an account and I am not familiar with business NOR do I owe any money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-18
Lewisville, TX
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: To CFPB on XX/XX/2018 I received communication from XXXX XXXX that a company named XXXX XXXX XXXX had reported to XXXX a debt they said I owe of XXXX That's strange because I never received a notice of any kind requesting payment of this bogus debt.
FYI : I have had XXXX XXXX and everyone knows this therefore, because this company, Receivables Performance XXXX has violated my Federal rights to be notified of the bogus debt we, my attorneys and I are sending this information to the FTC, FCRA, the Texas Attorney Generals Office as well as filing a major law suit, and be it known, should something happen to me health-wise this company will be charged with XXXX XXXX XXXX and gross negligence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-15
Austell, GA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-13
Beyersville, TX
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Complaint: I have written in prior to complain about RPM that is listed on my credit and the original creditor is Direct TV that is shown in the amount of {$570.00}. I am writing this letter to inform the individual ( s ) again that Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Under the FCRA 15 U.S.C. 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for each of the accounts listed below within 30 days of receipt of this letter then you must remove these accounts from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-10
Macclenny, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I have never received a phone call or letter in the mail from this company or even heard of them. I have just been notified that I owe a collections of {$180.00} and it also states that the account was opened on XX/XX/2018. I have never used XXXX XXXX because I don't have cable. I only pay for internet through XXXX XXXX XXXX. I do not have signed a contract or gave permission for anyone to get anything in my name. Could you remove this account from my credit report? This has just dropped my credit score 10 points.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-08
Clovis, CA
Took or threatened to take negative or legal action
Debt collection: I do not know
Threatened or suggested your credit would be damaged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-07
Lexington, SC
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-05
MA
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I switched carriers from XXXX to another carrier. XXXX was to furnish a final bill, which the new carrier agreed, within a 90 day period of time to pay, upon furnishing the final bill. XXXX would not furnish a final bill nor tell me why. Ultimatly, it was discovered that a range extender, provided to me at no cost because the XXXX phones did not work at my home as represented, was the issue. As the extender was not associated with the phone contract, they could not even tell me what was holding up the issuance of the final bill, until the 90 days had expired. I made many calll to resolve the issue, and was finally assured the bill would be canceled, then the next month got a credit notice. I was in the hospital ( can be confirmed - Im a XXXX ) much of XXXX, and could not respond to ( did not know about ) credit demand, so am now trying to get fair settlement and expunge record from my otherwise good credit. I believe that XXXX uses this tactic as an anticompetitive tactic to punish folks who switch from their service. Representatives from the credit service and XXXX regularly hun ip on me when I daughter to resolve this unfair and unreasonable debt. As an aside, we switched because XXXX does not have coverage where we moved 7months ago, which is why we switched services.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-09-04
East Providence, RI
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-31
Atlanta, GA
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened to arrest you or take you to jail if you do not pay
Complaint: Receivable Performance Mangement LLC is trying to collect money, property, etc by using setting up a real estate scam in my name. They first started by buying undeveloped land in XXXX, Washington and then keeping the funds that they stole from my trust account @ XXXX XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-28
Beyersville, TX
Took or threatened to take negative or legal action
Debt collection: I do not know
Threatened or suggested your credit would be damaged
Complaint: I do not have a signed contract and or knowledge the company Receivables Performance Mgmt which also goes by the name of RPM. The mentioned company has placed a debt collection as a derogatory mark on my credit as a third party debt collector agency for XXXX XXXX. The amount shown to be owed is {$540.00}. It is against the law to collect on a debt that is not associated with the original collector and RPM has failed to provide documents that show I had a contract with them! and being that they are not able to provide the documents for the validity of this debt they have to remove the debt and I am requesting that it is removed immediately! I am not responsible for this debt and would like it to be removed from any credit bureau that it is shown. I have repeatedly received threatening correspondence related to this debt but no validity of the debt!! If the debt is not removed from all 3 Credit Bureaus as requested I will be seeking a lawyer as the debt is erroneous and not owed to RPM
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-27
Communication tactics
Debt collection: I do not know
Frequent or repeated calls
Complaint: Calls come from this number day and night and even weekends. When I answer, they say I owe a debt but won't tell me the debt before I tell them personal info like my addresses and phone numbers. When I call, I get several rude people who give me the run around or hang up on me. I've asked to NOT BE CALLED. THEY JUST HANG UP IN ME AND START ALL OVER! This company is disgusting and classless. I'm reporting the issue to my lawyer as well for further litigation
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-27
Rahway, NJ
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: I have asked this company to very the debt with a dispute letter sent on XX/XX/XXXX of this year as this is not owed. They have not responded and I would like this entry on my XXXX credit report deleted.
Company Response: Closed with explanation
2018-08-27
Jonesboro, GA
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-23
Mc Knight, PA
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-23
Greensboro, NC
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Complaint: I don't have a contract with this company. This was written by representative of company.
RPM Notices XXXX & XXXX XXXX XXXX On Wednesday, XX/XX/2018 XXXX XXXX RPM Notices <XXXX> wrote : <XXXX XXXX XXXX XXXX XXXX { margin-top:0 ; margin-bottom:0 ; } -- > XXXX XXXX, Please review the attached invoices and call XXXX with any questions or concerns.
Thank you, Support Services Receivables Performance Management This is an attempt to collect a debt and any information obtained will be used for that purpose.
TO ALL CONSUMERS Notice about Electronic Check Conversion : When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution. Also, you authorize us to represent a check as an electronic fund transfer from your account if your payment is returned unpaid.
Please be aware of the following rights. This list does not contain a complete list of the rights consumers have under state and federal law.
California Residents : The state XXXX Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before XXXX XXXX. or after XXXX XXXX. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at XXXX or http : //www.ftc.gov/. As required by law, you are hereby notified that a negative credit agency report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Colorado Residents : The Colorado office of RPM is located at XXXX XXXX XXXX XXXX XXXX XXXX CO XXXX, telephone XXXX XXXX XXXX XXXX. FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COAG.GOV/CAR. A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.
Massachusetts Residents : NOTICE OF IMPORTANT RIGHTS. You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten days unless you provide written confirmation of the request postmarked or delivered within seven days of such request. You may terminate this request by writing to the debt collector.
Massachusetts resident office address : XXXX XXXX XXXX XXXX XXXX MA XXXX Hours of Operation : Mon-Thur XXXX XXXX.
Maine Residents : Hours of Operation : Mon - Fri : XXXX XXXX PDT ; Sat/Sun : XXXX XXXX PDT ; Call Toll Free XXXX Minnesota Residents : This collection agency is licensed by the Minnesota Department of Commerce .
Nevada Residents : NOTE : If you pay or agree to pay all or any part of the debt referenced in this letter, your payment or agreement to pay may be construed as your acknowledgment of the debt and that you agree to waive any applicable statute of limitations. Seek legal advice if you have questions concerning your legal right or obligations relating to this debt. Pursuant to NRS 649.375, please be advised that if you the above account by any method other than mailing us a payment or making a payment via our website, we may add a convenience fee. If you mail the payment or make it via our website no fee will apply. Also be advised, this notice does not limit your rights under the law, a set forth on the front side of this notice, to dispute the debt, to request us to validate the debt or to disclose the identity of the original creditor if different than the one shown.
New York : Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C.
1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to : ( i ) the use or threat of violence ; ( ii ) the use of obscene or profane language ; and ( iii ) repeated phone calls made with the intent to annoy, abuse, or harass.
If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt : 1. Supplemental security income, ( SSI ) ; 2. Social security ; 3. Public assistance ( welfare ) ; 4. Spousal support, maintenance ( alimony ) or child support ; 5. Unemployment benefits ; 6. Disability benefits ; 7. Workers compensation benefits ; 8. Public or private pensions ; 9. Veterans benefits ; 10. Federal student loans, federal student grants, and federal work study funds ; and 11. Ninety percent of your wages or salary earned in the last sixty days.
XXXX XXXX XXXX XXXX Residents : Department of Consumer Affairs, City of XXXX XXXX, License # XXXX. Please contact XXXX XXXX at XXXX XXXX XXXX XXXX if you have questions. XXXX XXXX XXXX, NY Residents : Please contact XXXX XXXX at XXXX XXXX XXXX XXXX if you have questions.
North Carolina Residents : North Carolina Department of Insurance Permit # XXXX.
Tennessee Residents : This collection agency is licensed by the Collection Service Board, State Department of Commerce and Insurance.
Utah Residents : As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Then I wrote : On Wednesday, XX/XX/2018 XXXX XXXX, XXXX XXXX <XXXX> wrote :XX/XX/2018 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , NC XXXX Receivables Performance Management XXXX XXXX XXXX XXXX WA XXXX Re : Acct # XXXX To Whom It May Concern : This letter is regarding account # XXXX, which you claim I have an {$4600.00} charge-off. This is a formal notice that your claim is disputed.
I am requesting validation, made pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding local state laws. Please note that I am requesting " validation '' ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay you.
Please also be aware that any negative mark found on my credit reports ( including XXXX, XXXX and XXXX ) from your company or any company that you represent, for a debt that I don't owe, is a violation of the FCRA & FDCPA ; therefore if you can not validate the debt, you must request that all credit reporting agencies delete the entry.
Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports.
Failure to respond within 30 days of receipt of this certified letter will result in small claims legal action against your company at my local venue. I will be seeking a minimum of {$1000.00} in damages per violation for : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violation of the Fair Debt Collection Practices Act ( including but not limited to Section 807-8 ) 4. ) Violation of the Fair Credit Reporting Act ( including but not limited to Section 623-b ) Please Note : This notice is an attempt to correct your records, and any information received from you will be collected as evidence should any further action be necessary. This is a request for information only, and is not a statement, election, or waiver of status.
My contact information is as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX SSN : XXXX P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action. I am also including a copy of my complaint to the organizations below : Cc : Consumer Financial Protection Bureau Cc : Attorney General 's Office Cc : XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-23
Greensboro, NC
Took or threatened to take negative or legal action
Debt collection: Other debt
Threatened or suggested your credit would be damaged
Complaint: I discontinued service with XXXX back in XXXX of XXXX. I was advised over the phone that if I had a remaining balance, they would reach out to me via letter with the amount and how I could take care of it. I received a letter two months later from them in XXXX stating I had a balance of XXXX. I contacted XXXX and requested if I can make this balance in several payment increments and was advised that would be fine. I went online and made my first payment of XXXX in XXXX. However several weeks later, I received a call from their collections team stating that in order to prevent negative credit reporting that I need to make an arrangement directly with them because I would not be able to make payments anymore since my account is now officially cancelled with XXXX. I set up a payment plan with the representative over the phone to be automatically deducted bi-weekly in the amount of XXXX from my checking account ending in XXXX on XX/XX/XXXX. The first payment would start XX/XX/XXXX. I recently received an alert this past Saturday ( XX/XX/XXXX ) from my credit reporting profile that Receivables Performance Management on behalf of XXXX reported this account as derogatory, which I was told wouldnt happen since I set up a payment plan with them to take care of the balance. I called in and was informed this happened because 2 payments were returned due to NSF from this account. This was startling because I received no calls, emails, texts, or mail to state that they were unable to successful debit my account. Furthermore, I knew I had more than enough funds to cover this payment on XX/XX/XXXX and XX/XX/XXXX. I contacted my bank to see what happened and she confirmed that there were sufficient funds and that they never received an ACH Debit Authorization in the amount of XXXX from XXXX or Receivables Performance Management. I have spoken with 4 different people from this company that have given me the run-around, disconnected me, cold-transferred me, and placed me on countless holds. When you call this company, they answer by instantly placing you on hold. Very bad customer service. I directly contacted XXXX today on XX/XX/XXXX and escalated. The representative took a payment over the phone while I had my personal banker on the phone for a payment in the amount of XXXX and it cleared both ends. When I inquired about the negative reporting to XXXX, she stated Receivables Performance Management is a third party collection company that they use and I would have to dispute with them directly. The representative from XXXX said I can make payments directly to XXXX going forward because of my negative experience with Receivables Performance Management, however my credit report is still affected so I will need to dispute with them. Therefore, I contacted RPM and was informed to email them information of my bank statements to show there were no attempts to debit my account and to show that I had enough funds to cover the payment increments of XXXX in order to remove negative reporting. I am just trying to come to a resolution and remove this negative reporting from my credit profile. I sent them copies of my bank statements to show that there was enough money in the account before and after you authorized payment. It also shows no attempt from XXXX or Receivables Performance Management to collect a payment until today ( XX/XX/XXXX ) which was the payment I made over the phone. I was advised to email this company a copy of my bank statement to rectify the issue and someone would contact me within 48 hours. Nobody contacted me, so I contacted them in 72 hours to follow up and no one knew what was going on. I was advised that someone would call me back within 30 minutes and I have not received any call. XXXX should of never transferred my account when I was told that it was ok to make payments until balance is paid in full and Receivables Performance Management should of never reported this account negatively after ACH payment agreement was made, which I was told wouldnt affect my credit report negatively.
Name : XXXX XXXX XXXX XXXX Contact number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-22
FL
Communication tactics
Debt collection: I do not know
You told them to stop contacting you, but they keep trying
Complaint: They repeatedly call and ask for someone else. I tell them who I am, but relentlessly continue to harass me asking for this other person. I have had this number for about a year now. They call 3 times a day, day and night for the past two months that I can remember. They are called RPM debt collectors. I do not have any connection with this garbage company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-08-21
Peoria, IL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation