RUSHMORE LOAN MANAGEMENT SERVICES LLC

2016-08-30

Lenola, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-08-26

Orlando, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-25

9 Mile Point, LA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-24

Long Island City, NY

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Borrower : XXXX. Property : XXXX, NY XXXX. I am writing in regards to a property located at XXXX, NY XXXX. The servicer of this mortgage is Rushmore. I am trying to do a short sale on this property which is an alternative to foreclosure or auction. I have submitted a loss mitigation package along with all financials to the servicer 5 months back. I have also submitted a legitimate offer to the servicer as well. Now, we have a sale date coming up on XXXX/XXXX/2016 for this property and servicer is not reviewing our offer and just passing time so that they can auction this property. Please take into consideration of the hardship homeowner is going through. I appreciate your help and attention on this matter.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-24

Union City, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-23

Akron, OH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-22

Atl, GA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-22

Gloucester City, NJ

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-19

Wonder Lake, IL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: My Wife and I took out a mortgage loan with XXXX XXXX in XX/XX/XXXX. In XX/XX/XXXX we were approved for a loan modification, which we paid without issue until XX/XX/XXXX when my wife became ill and required XXXX in the summer of that year. At this time my wife was unable to continue her normal work schedule and became unemployed. Losing our dual income affected our ability to continue making payments on our loan. Additionally, my company at the time incorporated a freeze in wage increases and lessened significantly our bonus potential. All together this caused us to be unable to continue making payment on our mortgage. I later became unemployed in XX/XX/XXXX after my company enacted mass layoffs from XX/XX/XXXX through XX/XX/XXXX. Immediately following XXXX XXXX we began applying for second a loan modification with XXXX XXXX bank. 3 years later, this XX/XX/XXXX, the bank has not offered us a single opportunity for any kind of loan modification or work around to help our current situation. In XX/XX/XXXX XXXX XXXX sold our mortgage to Rushmore Loan Management. We applied for a loan modification with Rushmore and the trial modification agreement they proposed is as follows : - Initial loan payment through XXXX XXXX : {$1500.00} - Rushmore suggested new payment : {$2700.00}. - {$1200.00} more expensive than we had originally paid. We received Rushmore trial agreement on Thursday, XXXX XXXX and we had 14 days to consider their negotiation. I called to speak with their staff on Thursday, XXXX XXXX, Friday, XXXX XXXX and finally Monday, XXXX XXXX, each time asking for the company to reconsider the unacceptably high negotiated amount. Each time we were treated very rudely and the final answer was : - Take the offer or relinquish the home - Absolutely no short-sale - Deed -in lieu of foreclosure - 30 to 45 days to relinquish our home ( if we requested ) - 14 business days to return the agreement or the offer would be rescinded. Customer service confirmed " I will give you until Monday, XXXX XXXX, XXXX for the paperwork to be on my desk. If the paperwork and the required {$5500.00} down payment is not received then Rushmore will begin the foreclosure process. " I confirmed verbally on Monday, XXXX XXXX that we could simply not afford their offer and due to the fact that they too, like XXXX XXXX, refused to offer any relief, we would not be able to accept their terms nor would we put in a request to relinquish our home. On Thursday, XXXX XXXX, XXXX were received a memo of response of action taken by Rushmore Loan Management stating that we had been denied their proposed trial modification agreement because we failed to return the executed agreement and or the initial payment in a timely manner. My wife and I never agreed to their terms as their proposed negotiated rate was {$1200.00} more expensive than the amount we could already not afford. Please note that our home was purchased for {$330000.00}, an amount of which we paid in good faith and on time without issue for 7 years prior to our original loan modification with XXXX XXXX in XXXX. Even after their approval of our XXXX loan modification we continued to make good on the required payments until we faced financial hardship outside of our control. When the time came however for the bank to work with us due to financial hardships outside of our control we were denied any kind of compassion, understanding or fair financial assistance. It has been an extremely difficult and long drawn-out process to find any kind of fair solution with either company over the course of the past 3 years. As a consumer this is very frustrating and disheartening. Although we may lose our home, despite many continuous efforts to find a just solution to our situation, we hope that this case may go on record and be pursued to help regulate these companies and help other families.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-18

Phoenixville, PA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-18

Smyrna, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-08-17

Bergenfield, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-17

Drummond Island, MI

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-15

Long Grove, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-08-15

Smyrna, SC

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have been trying to go through the process for a Home Loan Modification for the past several months. I have been working with a Company Called Rushmore LLC. I have been in contact with them on several occasions to help me with a XXXX. I have faxed a complete package to them, and I have also had my son to email the requested items. I was told either i was missing something or they did n't receive it as of yet. I have followed the checklist of items that were required in order to have a complete package. I would call to advise that the information has been sent via email or fax, but at the same time i would be told by XXXX of their representatives that " we are not going to help you, we are just coming to get the house since you ca n't make the payment '', and this was a very very hurtful thing to hear. The reason I was seeking Financial assistance due to my life partner be XXXX, and I could not afford the medical expenses, cost of XXXX, and a mortgage payment. My life partner recently passed in late XXXX of 2016 from her battle with stage XXXX XXXX XXXX. Also, while in this process for a modification I made a terrible discovery from my bank, when I tried to apply for a loan. I found out that my dream home was in foreclosure, and here I am thinking I 'm doing everything possible to prevent this from happening. I also received an Anonymous letter " stating that we are coming for the house '' and low and behold I received a letter stating I had to be out of my dream home by XXXX XXXX. Also Rushmore stated that they sent of a letter stating that I was in Foreclosure which they did n't not. The only thing I received was a decline letter.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-14

Reno, NV

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: XX/XX/XXXX we, XXXX XXXX and I, XXXX XXXX, loaned XXXX XXXX dollars to XXXX XXXX and took back a second deed of trust on his house at XXXX XXXX XXXX in XXXX Nevada as security. He made a couple of payments and then stopped paying his payments to us. We tried to work with him but he refused to pay any further and filed for bankruptcy. After several years of fighting in court with lawyer fees and lost time and interest, we were finally given a deed after the foreclosure sale on the second deed on XXXX XXXX, XXXX. We immediately contacted XXXX XXXX XXXX to get a payoff figure so we could sell the house to recoup our retirement moneys. One of the bankers told us that the figure should be about {$200000.00} dollars, but he could n't handle our situation, and referred us to other bankers who did n't help. The bank would not talk with us and just kept dragging it out month after month until finally one of them told us that Rushmore Loan Management owned the note. They apparently bought it from XXXX as a Non Performing Loan for a fraction of the out standing balance, even though we were willing to pay off the whole balance due, well before XXXX sold it. We finally made contact with RLM, XXXX XXXX XXXX, ( and XXXX XXXX XXXX, who never got back to me as promised ), and made an offer based on what we had heard for XXXX about the amount of the balance owed. RLM now wanted us to send certification of funds with our offer. This ties up our moneys as they would wait for weeks each time to " hear from the investors '' about our offers. It has now been almost a year and a half they are still adding fees and interest and having us up our offer, they now say that the payoff is around {$290000.00}. This seems unfair. We feel like they are taking advantage of us because we are both seniors and not up on the most recent banking tactics and strategies. So we discovered how banks sell the XXXX to private investors who make huge profits at the foreclosure sales. We discovered that XXXX had actually sold the note to another bank while going through other questionable corporations. One of the private LLCs was actually wholly own by the XXXX XXXX XXXX. Then we discovered that RLM was actually the Attorney for XXXX. It all starts to look fishy and banks seem to be colluding get these homes. In this process we discovered that after we notified WFB that we wanted to pay off the XXXX Loan on XXXX XXXX XXXX XXXX, they quickly sold the note to XXXX XXXX XXXX on XXXX XXXX, XXXX. Why the rush to sell this note when we were trying to pay it off. Then we discovered that GCAT had sold the same note to XXXX XXXX. on XXXX XXXX, XXXX, over a month before they actually owned it. They tried to hide this problem by recording the deeds out of order, but the Execution Dates are clear on both deeds. XXXX is apparently owned by XXXX XXXX XXXX. There have been lawsuits with these banks for not having the loan documents handled correctly. So, what are a couple of XXXX citizens supposed to do against the power of the big banks, especially when there are shady practices going on with these documents? We do n't mind the banks making a rightful and legal profit. But this seems to be an illegal practice to squeeze out an excessive and unfair profit by not dealing in good faith and adding interest and fees continuously, long after we had tried to pay off the original note, on XXXX XXXX, XXXX. This time I have named names and I will enclose the documents I mentioned above. I hope this what you need to help us correct this situation. Thank you for caring about XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-12

Yonkers, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-10

Sand City, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-08-10

Garrett Park, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-09

IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I came home from hospital and called a friend to take me to XXXX XXXX she came at XXXX on XX/XX/2016. We returned a few hours later and when driving up I noticed my front door opened and there was a latter against the front of the house. She went to the back of the house while I looked around the front. My window inside was broken and someone had started cleaning up some of the glass.We both called out several times when to men finally came out from back. They said my mortgage company sent them to lock box my house. What, I said, I am not in foreclose.I asked for papers he had none, only a email. I called mortgage company, Rushmore Mortgage { XXXX } tried to reach XXXX XXXX but could n't { XXXX } she is my contact person that I keep constant contact with. The man told me that they did send him to lock box the house and that they thought I had moved out, also that it does not show I am in foreclose. I asked friend to call police and asked them to arrest him. Police spoke with mortgage company and they also told him I was not in foreclose but they had a right to be there. { police report cad # XXXX } After police and friend left, I open door and seen that he had been inside the house. Things were moved, television, tools, money, closets, draws were opened also in bedroom and basement door was opened. Things were moved by front door.I have trouble sleeping, I was so scared. I cried all the time officer was there.I am very sick.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-09

Franklin Lks, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-04

Elmwood Park, IL

Charged fees or interest I didn't expect

Payday loan:

Complaint: I had taken a loan out with Rushmore Financial. I fully wanted to pay it off within 4 weeks. I was in an accident and had a lumbar fusion. I was trying to contact them to hold off until after I return to work XX/XX/XXXX to pay off the loan. They will not work with me. I am not earning any money until I go back to work. I can pay off the loans XX/XX/XXXX. I borrowed {$500.00}. The payments are {$100.00} per week. The current loan balance now is {$1200.00}.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-03

Brooklyn, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-01

Spring Hill, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Re : Case # XXXX Since my last contact with you, the servicer for my mortgage loan has changed to Rushmore Loan Management Services. My loan number with them is XXXX. They refused to accept the modification package from the prior servicer, XXXX. They demanded that I resubmit on their forms. I did this. I made sure these forms were complete to the nth degree. Now they have sent me a modification offer which does n't modify anything. First, they want all delinquent payments plus late fees and charges. Then, they want me to resume making payments at the original agreed upon amount and rate of interest. This type of ludicrous offer certainly does n't help a XXXX XXXX XXXX senior citizen stay in his home. What assistance are you able to give? Sincerely, XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-01

Coral Springs, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response