RUSHMORE LOAN MANAGEMENT SERVICES LLC
Consumer Complaints
There are over 2172 complaints on file for RUSHMORE LOAN MANAGEMENT SERVICES LLC. Dated between 2019-12-11 and 2012-10-01.
Complaints Page 57
2016-10-18
Grangeville, LA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Complaint: Our original loan was with XXXX XXXX. We purchased the home shortly after hurricane XXXX. We were told that our note would {$1200.00} or so, but when we received out statement the note was over {$1700.00}. Shortly after that we filed for our first a loan modification. In XXXX, the co-owner got ill and had to be out of work, loss of income. My wife soon became ill as well. In XXXX, the co-owner was placed on XXXX by her doctor but did not receive any funds for the first 6-9 months. All expenses were on me. After that my wife became ill. All this time we were filing loan modifications and each time we filed the paper work XXXX XXXX found some other reason not to process it. The co-owner was diagnosed with XXXX. In XXXX, my wife began to have more health issues that caused her to miss work, most of the time without a paycheck. So to try and help we filed bankruptcy in XXXX. We still had trouble making the note, this time because more than half of my salary was going to the bankruptcy. In XXXX, my wife filed for XXXX, she received a few checks here and there, when leave was donated to her but she had insurance that had to be paid first. Since we no longer had that income it was difficult to make the payments. Once the areas was paid XXXX XXXX sold the loan to Rushmore Loan Management. The co-owners XXXX has progressed and she was hospitalized for XXXX. Our bankruptcy was supposed to be finished in XXXX. It is now being discharged and Rushmore Loan Management is attempting to foreclose on the property. Now that the bankruptcy is not coming out of my check, I can now afford to make my payments.
Due to these health issues it is a hardship to move. We need help.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-10-18
Portland, OR
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-10-14
Bardonia, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-13
Brooklyn, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-13
Lansing, MI
Application, originator, mortgage broker
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-10-13
Succasunna, NJ
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: A client of ours who is facing a sheriff sale had his loan transferred during modification review. After multiple instances of mishandling of documents the new servicer Rushmore Loan Management has sent a written notice to client saying a modification was denied without a numerical values to back up this decision. The letter also states that the loan owner can no longer be reviewed for a modification again.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-10-13
Bardonia, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-12
Nantucket, MA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-10-11
Jamaica, NY
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-08
Phila, PA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-10-07
Defense Depot, PA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-10-04
Fort Pierce, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-10-04
Manhattan, NY
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-10-03
Crest Hill, IL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-10-03
Rncho Domingz, CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: We have been on an adjusted rate mortgage now at 6.5 %. My husband became XXXX and is on SSI at 1/2 his salary when he was employed. We fell behind and attempted to have Rushmore provide a loan modification. They first offered a 6 % interest. We still did n't see how we could meet that mortgage. Hired an attorney. Then the attorney insisted they re-review our numbers. Eventually Rushmore again stated that they would not even review us for a modification. This is the second time they have tried to take our home from us. The first time, because of a settlement, we were able to catch up but we do n't have that luxury anymore. Now we have just filed for Chapter XXXX bankruptcy to try and protect our home and see if we can finally get a real modification through bankruptcy court. Since we fell behind originally by 2-3 payments, every month we have tried to send in our monthly payment but Rushmore has refused acceptance of every payment we have tried to send in since XX/XX/XXXX. Because of their refusal to accept payments, we are falling ever more behind every single month and adding more to an impossible situation. Now we have severed ties with that attorney and after losing money with them we have had to pay someone else to file the bankruptcy. If our situation does not warrant consideration for a modification I do n't know what does. We just want the chance to have our loan modified to at least current interest rates and do n't think that 's unreasonable.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-09-29
Brooklyn, NY
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-09-29
FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-09-29
Point Arena Air Force Statio, CA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: Submitting for XXXX XXXX. Set up mortgage with Rushmore Loan Management Services in XXXX CA. Loan interest rate was to be based solely on XXXX XXXX Standard Modification Interest Rate ( XXXX ). Last year was at 4 %, paid on 4 %. Currently the XXXX is 3.41 %. Rushmore is saying I must pay on a 5 % loan. Tried to explain to customer service and management there how it works. No one can help, said will note and have someone contact within 30 days. XXXX XXXX, Payment is due, rate is up, payment is way up-getting no response to fix. Calls to Rushmore go unheard. This is criminal! Have been reading all the complaints to the XXXX etc. on this organization. Please assist if possible. Thank You! XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-09-29
San Diego, CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I have had a very difficult time with Rushmore. I have tried to submit for a loan modification several times. I was never able to communicate to the same person which always caused confusion. Rushmore always seemed to lose my paper work, which I constantly had to re fax. I also had a very difficult with the representative XXXX XXXX who accused me of " going on trips but no paying my mortgage '' This was based on a purchase on an airline flight, I bought a drink and chips. This was a business trip were the tickets were paid for and the expensive as well. I was very hurt by this and felt this representative did not want to help me avoid a foreclosure.
Company Response: Closed with explanation
2016-09-29
San Diego, CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I have had a very difficult time with Rushmore. I have tried to submit for a loan modification several times. I was never able to communicate to the same person which always caused confusion. Rushmore always seemed to lose my paper work, which I constantly had to re fax. I also had a very difficult with the representative XXXX XXXX who accused me of " going on trips but no paying my mortgage '' This was based on a purchase on an airline flight, I bought a drink and chips. This was a business trip were the tickets were paid for and the expensive as well. I was very hurt by this and felt this representative did not want to help me avoid a foreclosure.
Company Response: Closed with explanation
2016-09-28
Bethlehem, GA
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-09-28
OH
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: We wanted to file a complaint against this Loan servicing company Rushmore loan and the Bank which is XXXX. We were trying to ask for a modification on one of our rental properties, they had us re do the paperwork so many times i cant begin to tell you, i have a file almost 5 inches thick on this modification.. We had asked the courts magistrate to help assist us with this modification, and the banks attorney was involved and like another one we have, paper came up not sent timely, which it was, emails sent back and forth, so much paperwork and not just updateing income, re had to redo the banks RMA at least 4 times or more. Each time stating the same info over and over again. They sent a modification to us, it was XXXX over what our rent was from our tenant. Rent was XXXX a month. So they said they would modify for XXXX we could not afford it, so we put the home on the market to sell, short sale, i sent all documents into them at rushmore out in california , to short sale, i also had someone come in to verify the home price and condition, i disagreed with the bpo from another realtor and the apprasal they had done. Also they wanted downpayment money from us as well, it was not very reasonable under our circumstances and income. We were going to try to appeal it but the bank stated to me verbally, the loan servicer that is that we should not waste our time, this is a rental and they will not give us any better modification then what they just did. This is not XXXX or XXXX backed loan. We just modificed a rental home with XXXX loan serviceing which i will add was great to us, did a great job, no headache, no hassles, etc ... and we also modified our home as well, we had some snags there. So we have some experience with this, plus i am a XXXX, for the last 20 years. Well guess what happened as soon as i went to up the rent, tenant said he is not paying more money, and then the tenant stopped paying his rent to us, we had to evict him, he was in the home for over 2 months no rent and we had the property on the market and he the tenant declined XXXX showings on the home. So this put us into even more frustration. Tenant moved out, no rent, we have a family member staying at the home now until we sell it. We have been so upset and frustrated over this modification deal from XXXX, that i have not spoken to the bank for about 60 days due to this loss and headache with the tenant. We did not even try to appeal this, we would have loved to but they have discouraged us in every way. Now the home has been up for sale and now the tenant is out, we can show the home. We just reduced the home, Rushomore loans says they will work with us on a short sale, but i do not think they ever wanted to offer us a modification and the one they offered us was just disappointing to say the least, this all ended bad for us, we lost a tenant and income as well and the servicer and bank do not care, all they want is the home back. We feel they have not been fair from the get go, and now stressed out they will go after us in foreclosure, and not give us fair time to short sale the home, we lost 60 days on the market due to a tenant whom would not let us in to show. This was a bad deal from the start and We have tried to ask the bank to work with us. There is absolutely no communicaiton now. We will call them shortly to give them an update. We need to reduce home now that we can show and sell, it. Any chance you can help assist us with them giving us some time to sell the home. Thanks XXXX and XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-09-27
San Diego, CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2016-09-27
Saint Clair, MO
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: My parents home ( they are deceased ) has been empty and awaiting resolve for 3 years this net month. The loan has been sold from XXXX to XXXX, XXXX and now Rushmore. I am unable to get resolve in any way. The home was held in a trust, and therefore, we are not liable, however, as they hold it in limbo, I continue to receive bills for taxes and hoa dues. As well as late mortgage statements. I have tried to sell, modify and keep the home. To no evail because of their incompetency. They changed the locks over a year ago.
Company Response: Closed with explanation
2016-09-27
South Florida, FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: XXXX XXXX has embezzled our homeowners insurance draft of {$24000.00} that was paid to us by our insurance company for storm damage. We have fixed 90 % of damage with our own funds and the bank has sent inspectors 3 times and has still not released our funds and are playing with our money and emotions for the last two years. Trying to get them to release our funds has not worked and in the meantime they have " sold '' the mortgage loan servicing to Rushmore Loan Management Services and they repeated the above process and not returning phone calls or communicating by mail or email.
This money is being illegally held by the mortgage servicer as it does not belong to them and was specifically for home repair that we had to complete before the bank would release the money. The bank requested detailed invoices and releases of liens from the repair companies that fixed the damage that we paid for. They also sent out inspectors at different times and have not released our funds since the last two years. The fair resolution is that they immediately release the {$24000.00} and pay the costs and interests on this amount. Thanks.
Please help protect the consumers!
Company Response: Closed with explanation