NISSAN MOTOR ACCEPTANCE CORPORATION

2018-02-20

WA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: Nissan decided to run hard inquiries on my credit report for 3 consecutive days, totaling close to 17 hard inquiry hits on my report, causing my report to decline drastically. By almost a 100 points. I never gave them written permission to run my report. I only gave them written permission to run my credit one time through the Nissan Website that I already had 5.9 % financing through. Then I bought the car for XXXX $ US dollars, and 8 months later they claim it is only worth XXXX $ even though the car was brand new under factory warranty. Which they don't warranty nothing. They are price fixing, gouging, and currently breaking Anti-trust Federal Regulations. I will be suing them in court to have this removed from my credit score.
Company Response: Closed with explanation

Timely Response

2018-02-19

SD

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with additional products or services purchased with the loan
Complaint: On XX/XX/XXXX I went and purchased a used XXXX XXXX XXXX from XXXX XXXX that is located at XXXX XXXX XXXX XXXX XXXX, Texas XXXX. The vehicle was a pre-certified XXXX model. The payments should have been {$320.00} per month with a 72 month contract agreement. I was told by the loan officer to get the extended warranty, so that if anything happened to the car it would be covered. This brought the payments up to {$390.00} a month. Since then I have moved to South Dakota, and I had to bring my car into Granite XXXX in XXXX XXXX for a few repairs. That was on XX/XX/XXXX. They looked up my Vin Number, and asked why I was paying for an extended warranty when it was already pre-certified car. Good question I asked. I didn't know that everything was already covered with that. Being a woman I was taken for granted by the sales man, and the loan officer. I have been paying that amount since XX/XX/XXXX which comes to ( including interest charges ) : {$4700.00}. I am asking for a full refund, plus interest on all of those months paying for something I did not need. I only owe another 19 months on this loan, and calculating that including interest, another {$2100.00} should come off of the loan agreement since that amount was tied in with the contract agreement. By looking at that I should only owe XXXX another {$4700.00}.
Company Response: Closed with explanation

Timely Response

2018-02-15

Bremen, GA

Getting a loan or lease

Vehicle loan or lease: Loan

Problem with signing the paperwork
Complaint: I purchased a new 2018 XXXX XXXX at XXXX XXXX of XXXX at XX/XX/2018. The negotiated price for this vehicle is XXXX, but we actually paid XXXX without the interest. The reason is during the final finance process, the finance person ( XXXX ( XXXX ) XXXX ) intentionally changed the contract without notify us. He is so misleading. He said we must include a maintenance package in order to apply the loan, but we found it not necessary to buy the maintenance package later. He pushed us to sign all the contract under the condition that we did not fully understand the contract. Besides, he did not explain all the details, even he did not mention that he let us to sign a service contract with worth XXXX $! Moreover, our vehicle already includes a ResistAll package that covers for 4 years. But he changed the coverage year to 7 years without notify us and charged us additional XXXX . However, after we signed the contract we realize that the year is wrong. But he said once you signed it, it could not be cancelled. Also he charged twice for ResistAll, one is for 4 years and one is for 7 years. It is nonsense to have two ResistAll packages! The reason why we did not find the error immediately is that the total additional charge ( XXXX $ ) is the same as our down payment ( XXXX $ ), and he only showed us the remaining payment after the down payment, which we think is the full price. Such things are really misleading!
Company Response: Closed with explanation

Timely Response

2018-02-14

Rncho Domingz, CA

Problem with a credit reporting company's investigation into an existing problem

Vehicle loan or lease: Loan

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-02-12

Wallington, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Good morning, I have an account with Nissan Motor A which I have never been late until this month, the reason I am the co-signer of a leased car, the owner has been injured also this company never called mentioning that a payment didnt go trough on the correct date therefore, the owner made the payment online and never wen trough but on the web page say it did, so they never reported that the payment didnt go trough never received calls until this Saturday the XXXX which was already 30 days late and got reported to the credit bureau and got damaged, so on Saturday since they finally called i made the payment and And told me to call Monday to get removed the report that it shouldnt be an issue since I paid on Saturday but got no luck they told me they wont do it cause its not their faul when it is
Company Response: Closed with explanation

Timely Response

2018-02-11

Tampa, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-02-09

Marrero, LA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2018-02-08

San Gabriel, CA

Attempts to collect debt not owed

Debt collection: Auto debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: Account fully terminated in XX/XX/XXXX, however Nissan is still reporting "FULL TERMINATION/BALANCE OWING" on my credit report, causing my mortgage lender to decline my homeloan.Nissan showing account active as of XX/XX/XXXX with a balance due of $XXXX.
Company Response: Closed with explanation

Timely Response

2018-02-08

Humble, TX

Attempts to collect debt not owed

Debt collection: Auto debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2018-02-07

Davie, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-02-07

Church Point, LA

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: I have 13 late payments on my car loan with Nissan Motor Acceptance. I was having financial hardship with repaying my loan and fell behind on payments at one point. I have reached out to the company with a goodwill letter in hopes that they would honor it and remove but was unsuccessful and they weren't willing to change the status. i am current and have been for the last 12 months.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-02-05

CT

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Complaint: Dear XXXX XXXX ; Reference to CFPB Complaint ID : XXXX There is missing information within your response which I want answered. When I originally contact your company it was not only about the payments. I was requesting other information in regards to our contract being fraudulent and your company being responsible for your part in this happening to me. Your company was notified by me by phone on several occasion requesting some sort of assistance in regard to the deceptive action on behalf of XXXX XXXX and all Im told is that I sign the contract. Which I do understand but when I signed I didnt know the dealership was going to send your company fraudulent information in order to secure me a loan. And Im not sure why NMAC did know either or is it that you didnt care. A lender-borrower relationship is a contractual relationship, which may result in a lender being held liable for breaching written, oral and implied contracts or agreements. Our contracted was breach when you as the lender failed to take action required under loan documents or interpret loan document properly. The breach of contract I am claiming is course of conduct between XXXX and NMAC as a factor in interpreting the language of a contract. The course of conduct should amend the written terms of the loan document because you deviated from the document terms. As a lender, you know that you are ultimately responsible for verifying all the information provided on a credit application. After all, your loan portfolio could be at significant risk if you end up loaning money to people who cant keep up with their monthly payments. In addition, there could be critical compliance ramifications. Which will be evidence that your company was engaged in predatory lending and putting your loan portfolios at risk. On XX/XX/XXXX, a CFPB complaint was filed asking that both the dealership and lender pay penalties to customer who received the loans, and put better verification processes in place for auto loan paperwork. Which I agree with because I trusted that both companies would have been honest and trustworthy. You state that NMAC is a separate and distinct entity from dealership and can not speak to what was discussed with XXXX XXXX during contract negotiations. Well I am not asking you to speak for them. Im asking you to speak for NMAC and your part in confirming that all information was true and accurate for such a large amount of money. So I would like for you to answer this questions. Did you verify any of my income information? Credit report? What process did you use when your company decided to extend me a loan? How do you handle application frauds with your customer? Do you try to get any kind of answers from dealership about the defraud application? Do you hold borrower responsible for the action of the dealership deceptive action? Do you demand they repay the money back for falsifying the loan application? What do you actually do about deceptive loan agreements? Since your car is a lemon are you responsible for repairs that manufacturer and service refuse to fix? Go after manufacturer and demand they repair the car? Is my loan a fixed-sum loan? Or a Hire Purchase agreement? Hire agreements are covered by the Supply of Goods ( implied Terms ) Act 1973. This say there are implied conditions in hire purchase agreement, including a condition that the goods will be of satisfactory quality and will be fit for purpose. Fixed-sum loan under Section 75 of the consumer Credit Act 1974 the lender may, in some circumstances, be equally liable with the dealer if something is wrong with the car. The car has and had all kinds of problems that the dealer service department and manufacturer refuse to give me a fair solution to this defects. Why when I notified your company of the action of the dealership did I not get any help? I would like a copy of all documents you received from dealership on XX/XX/XXXX. There are a horde of cases which have as their primary claim of culpability that the lender knew or should have know that the proposed contract did not pencil out, but NMAC wanted it fees and origination point and did not stop the loan from proceeding. Which make you negligence for not taking the necessary precaution when extending me a loan. Lender liability refers to a body of law amalgamated form assorted liability theories based in contract, tort, other common law and statutes. The common element that unifies these theories is that they are asserted against lenders, typically large financial institutions. Causes of action under these theories may arise when action taken or not taken by a lender in connection with a loan directly or indirectly results in losses to a borrower or third party. So XXXX defrauding me would be on you because NMAC did not take proper action when giving me a loan. The law does not impose the lender the duty to inspect, although that duty is a right generally bargained for in the loan documents. The loan documents should almost always, for reasons of practicality, allow for the duty to inspect, but should negate any duty to inspect for the borrowers or any third partys benefit. The right to inspect is not a duty and it is the prerogative of and for the sole benefit of the lender. If the right/ duty to inspect is not so limited then the borrower have a claim that the inspection was intended to be for it benefit and thus anything not found, discovered or vetted would theoretically be for the account of the lender if the borrower relies on the lenders inspection. Related to the duty to inspect is the question of disbursement. If a lender were, either pursuant to the documents or a course of practice, to disburse directly to the tradesmen and materialmen, then there is a higher degree of care. Especially since this was a very expensive loan. The National Consumer Credit Protection Act ( NCCP ) XX/XX/XXXX have given birth to statutory concept of responsible lending which apply to loans. Responsible lending under the NCCP provides that a credit assistance provider must, after making reasonable inquires and taking reasonable steps to verify information, make a preliminary assessment about whether the consumer contract or changes to the consumers contract will be not unsuitable and A credit provider must, after making reasonable inquires and taking reasonable steps to verify information, make a final assessment about whether the consumers contract or changes to the consumers contract will be not unsuitable. A loan will not be unsuitable if it meets the consumers requirements and objective and the consumer has the capacity to repay the loan without experiencing financial hardship. Which is why you should have check me out before giving me a loan. The responsible lending obligation requires reasonable inquires to be made about the consumers financial situation and their requirements and objectives. In XXXX XXXX XXXX page 12 states that the Financial Service Provider ( FSP ) suggest inquires to assess the consumer financial position. The consumers amount and source of income, including the length and nature of their employment. The consumers fixed expenses, such as rent, repayments to other loans/debts, child support, insurance. The consumers variable expenses. The consumers credit history Any existing debts that are to be paid from the loan The consumers age and number of dependant The consumers assets Reasonably foreseeable changes, such as the end of honeymoon period on a loan, impending retirement or the end of seasonal employment Then you gave a loan of almost {$33000.00} for a XXXX XXXX XXXX. Didnt you think that was a bit much for a car with a MSRP of {$19000.00}. you allow a mark up price for this car to process and you should be responsible for that. I am pretty sure you should have know that was a lot of money for a vehicle. I am also putting you on notice that the vehicle thats in question is a defective lemon on top of the defraud. Im unable to go after XXXX to requests a refund, since your company extended the loan you are responsible for buying a lemon and expect for me to pay for it. You first made the agreement with them and you should have them pay you back for I have been defrauded by them. Which Ive been in contact with XXXX XXXX XXXX XXXX About the defective issues and they are not honoring the manufacturer warranty. So at this point the car is deem unsafe to drive and have many pending lawsuits out for transmission, sunroof exploding and airbag issues. I feel NMAC and XXXX XXXX used Predatory Business Practices with this auto agreement due to the fact that I was scammed and NMAC gave me no help or solution to this issue since I made them aware of the defraud from XXXX. I felt like I had no control of the situation cause I was not being taken seriously from my lender. If so you would have assist me sooner to discuss option of what policy/ procedure that could have been used to possibility terminate this loan sooner. Because how I see it the loan was breach / voided because it was done in a fraudulent way. Furthermore, I should not be responsible or held bonded by an agreement that legally is not a contract. Because the information on it was false and Im for sure if my real income and credit information was properly submitted I would not be eligible for a loan. Since XXXX knew I had a loan 4months prior for more than {$35000.00} and to know that NMAC didnt use maladministration. Which mean an act or omission contrary to or not in accordance with a duty or obligation owed at law or pursuant to the terms ( express or implied ) of the contract between the Financial Service Provider and applicant. So I am presenting this claim to you to buy back this suspicious loan that was fraudulent and pay me for the discrepancies done for the loan. I am looking forward to your company to make a good faith approach to this bad deal. Because we was both involved in this scam. On XX/XX/XXXX I receive letter stating your intent to repossess vehicle. I am requesting that this situation be put on hold until we complete my complaint process. Because I feel your company has an obligation to review and give me feedback to this situation. You have not fully answered my question to this fraud situation you are involved in. If you do repossess vehicle i am requesting it not be sold because it's in arbitration with XXXX XXXX XXXX XXXX affair dept. Thank you for listening and I hope to hear back from you soon. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-02-03

Garrett Park, MD

Getting a loan or lease

Vehicle loan or lease: Loan

Changes in terms mid-deal or after closing
Complaint: I purchased a new Nissan Juke on XX/XX/XXXX from XXXX XXXX in XXXX XXXX, MD. I traded-in my XXXX Nissan Versa for {$7000.00} and arranged for financing through the dealer. My credit score was XXXX. I owed final payment of {$180.00} to Nissan Financing, the Versa lean holder, that I paid directly to XXXX XXXX in my contract. The loan officer neglected to process the purchase and financing contract for my new Juke unbeknownst to me. I received a phone call from the financing manager of XXXX XXXX in XX/XX/XXXX. He told me that I needed to provide financing for for the car I purchased six weeks before on XX/XX/XXXX. Additionally, they said that we needed to sign a new purchase contract and that I must come to the dealer immediately. I told that since it was their error they must meet me at my convenience and they agreed. They told me that the finance representative, who had been fired, did not process my purchase contract and loan. Expeditiously, I arranged for financing through XXXX XXXX at a rate of 3.47 % and provided payment for my Juke to XXXX. The loan arranged with XXXX on XX/XX/XXXX through dealer financing was 2.24 %. Their negligence cost me money. The finance manager came to my home in XXXX, MD from XXXX XXXX, MD on Friday night at XXXX to complete the purchase paperwork, which also had to be redone for no clear reason. The paperwork was profiled and backdated to show a date of XX/XX/XXXX. It was already XX/XX/XXXX. I was told that " it had to be this way and to sign. '' The finance manager and other members of the department were also subsequently fired. There may have been grave departmental issues in the finance department at this dealer. XXXX XXXX did not process my Versa pay off with Nissan Motor Acceptance Corp financing until XX/XX/XXXX. As a result of the delayed processing, I am showing 60 days late on my credit report from Nissan for non-payment. I discovered this when I applied for a mortgage to purchase a new home. My credit score is now XXXX. My home loan officer told me that there is preferred financing rates had my credit been higher, in fact XXXX or above! I have not had any derogatory items since the XXXX issue. I do not keep a balance on any revolving debts. I wrote an email to the finance manager via XXXX 's webpage Contact Us section on XX/XX/XXXX. My email went unanswered. I went to the dealer in XX/XX/XXXX to resolve this issue with them directly. They have dragged their feet and disregarded my concerns so I am contacting the CFPB. I can provide additional details for this complaint including copies of the original and duplicated purchase contracts, both financing contracts, and the Versa pay off notice. Please contact as soon as possible. My spouse helped me write this email. I am XXXX and my English is not strong enough for communicating a complex issue like this one, however I am quite capable in everyday English conversations. I now understand that one of forms I signed said that I would continue to make payments on my Versa loan. I did not understand that at the time since complex contracts and fast talking sales people are problematic for non native speakers.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Timely Response

2018-02-02

Lubbock, TX

Attempts to collect debt not owed

Debt collection: Auto debt

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation

Timely Response

2018-02-02

Atlanta, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-02-01

New Orleans, LA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: There is a {$57000.00} auto loan, on my credit report from XXXX XXXX I have contacted them over and over again. I do not own nor have I signed for a Nissan truck, I asked them to remove the negative item off my credit report, because it is a error and fraud. They said, that they would investigate the matter and I didn't receive any update status etc. The collection account, is just remaining on my credit file and hurting my score and was in the process of doing a home loan and lost the loan, because Nissan, reopened the collection accounts investigation account and re-aged the collection account any score dropped 67 points. This is a case of fraud and poor accounting/bookeeping/poor management, on the part of Nissan. They should know without a doubt, whom they have sold a truck to for {$57000.00}. I never went into the dealership, gave my information, signed and agreement or contract, nor have I co signed or taken or received a truck from their company and it is causing me great hardship and harm. Nissan refuses, to correct their error, on my credit report. XXXX XXXX and XXXX, are required to have a copy of all signed agreements /contracts in hand before reporting any accounts to the credit reports. This requirement, is in place, so that a account, can not be reported, without be verified and have sold proof, that the account actually belongs to the person, it is being reported for. There has been no validation/verification, because there can not be one completed as this is not my truck or debt and none of the parties are showing any professionalism and morals, by refusing to correct a clear and present error.
Company Response: Closed with explanation

Timely Response

2018-01-30

Arvada, CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I traded in my vehicle for a new vehicle. The company that i traded in the vehicle with said that i didn't have to make any more payments once i traded in the vehicle. That the only payment i needed to make was for my new vehicle. However, the motor company put a late pay on my report because the company didn't fill out and turn in the paperwork on time before my payment was due. They said that i needed to dispute it with the bureaus and it would be removed but i did that and it isn't being removed. It is effecting my ability to get the best interest rate for the home i am trying to purchase.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-01-26

Phoenix, AZ

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Complaint: On Thursday XX/XX/XXXX I scheduled a payment on the XXXX XXXX, I received a notification that the payment was in process and received my email with confirmation that the payment was scheduled. It was not until XX/XX/XXXX that I went back to check on the app because the funds had not been deducted from my account that I realized there was no payments scheduled, I rescheduled my payment that day and received a confirmation email again but this time my confirmation email did n't come to me until XX/XX/XXXX. ( I have attached both emails received from XX/XX/XXXX and XX/XX/XXXX). The next day XX/XX/XXXX I received a notification from XXXX that my credit score had decreased XXXX points because they reported my payment 30 days late. I called to XXXX customer service number ( XXXX ) and spoke to 2 supervisors, the one that assisted me his name was XXXX he did not disclose his last name so I am not sure what that is. He researched and said that it was possibly a ghost payment? and that they could n't do anything about it. I have included screen shots from when I scheduled that payment and the confirmation emails I received. My payment is due on the XXXX of each month so this payment had been due XX/XX/XXXX the 30 days had not been met yet.
Company Response: Closed with explanation

Timely Response

2018-01-26

Creve Coeur, MO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-01-25

South Florida, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: This complain concerns that XXXX has reported a failed to pay status on my credit report in reference to my previous lease ( XXXX XXXX XXXX account # XXXX ). the agreement per new lease being obtained ( XXXX XXXX XXXX account # XXXX ) was that three payments were going to be made by XXXX XXXX XXXX dealership itself and the last two payments being taken care of by the loyalty program. In result, that would of taken care of the five final payment obligation on previous lease. The final two payments through the loyalty program were not received by XXXX as agreed upon then when the new lease took place. I have been to the dealership a few times, I have wasted more than 3 hours of unnecessary time waiting to speak to the manager. I have always been told that the manager ( XXXX ) would see me and that I had to wait. Long after waiting and getting upset with the staff, I was told that the manager would not be present that day. Attempted to make a few direct appointment to see the manager ( XXXX ) and every time he was never present for our appointment. i have called XXXX directly to resolve this issue without any success. Upon the last clarification from XXXX XXXX XXXX 's financial supervisor due to my fathers bankruptcy the loyalty program will not take effect even though i was not in any way involved with his bankruptcy. The sales & leasing consultant XXXX XXXX knew of my fathers bankruptcy during the transaction and i was informed by him that this would not be an issue or problem to make all the payments needed in order to close the old lease account # XXXX and preceded in selling me the new lease ( account # XXXX ). I am very frustrated with the financial hardship and credit damage. As this has lowered my credit from a XXXX to a XXXX and now showing my status as a delinquent. This has complicated my financial aid and other financial issues. a failed to pay status on the old lease from XXXX has been posted in my credit history. All of this unnecessary work, time, headache and worrying was unnecessary had the staff followed all necessary steps finding the discovery of my fathers bankruptcy status. This should have never taken place as to the employees have all the resources they need at their fingertips.
Company Response: Closed with explanation

Timely Response

2018-01-25

Brkn Arw, OK

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-01-24

TN

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: My husband was buying a car an without my permission they ran my credit. It was not me buying a car and i told the company XXXX XXXX i did not work an dont run my credit., but evedentlly they did it any way.
Company Response: Closed with explanation

Timely Response

2018-01-23

Washington, DC

Incorrect information on your report

Vehicle loan or lease: Loan

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-01-22

New Orleans, LA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Complaint: XX/XX/XXXX XXXX XXXX XXXX ran my credit for no reason knowing that my family member did not need a co signer they just ran it to run it. I got 3 hard inquiries.They ran it through XXXX XXXX XXXX and XXXX. i ask them to call the financial and to get them to take it off my report they denied saying it want hurt my report but recently i applied for a credit card and was denied because of all the inquiries. I would really like for these three to be pulled off all three of my credit reports.
Company Response: Closed with explanation

Timely Response

2018-01-22

Wrentham, MA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response