HUNTINGTON NATIONAL BANK, THE

2017-11-27

Meskegon, MI

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2017-11-27

Fontana, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-11-27

Massillon, OH

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2017-11-27

Austin, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2017-11-27

Lakeville, MA

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem with paying off the loan
Company Response: Closed with explanation

Timely Response

2017-11-27

Lake Geneva, WI

Opening an account

Checking or savings account: Other banking product or service

Didn't receive terms that were advertised
Company Response: Closed with explanation

Timely Response

2017-11-24

Euclid, OH

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I opened a checking account with Huntington Bank, and was supposed to get a {$750.00} bonus. They denied it to me by saying that I already had an account. However, they wer e two different tax id 's ( one a ssn and one a business tin ). I was specifically told by a banker that it would be eligible for the bonus. Thanks
Company Response: Closed with explanation

Timely Response

2017-11-22

Defense Depot, PA

Closing an account

Checking or savings account: CD (Certificate of Deposit)

Funds not received from closed account
Complaint: I did not receive a maturity notice on a {$3000.00} CD that matured on XX/XX/XXXX from Huntington Bank. The interest rate was 1.484 % paid annually. It was a 2 year CD. Starting on XX/XX/XXXX, I started trying to contact someone in the bank. Within the grace period I called to see about closing out the account - not renewing it - and getting my money. After 3 days and three phone numbers, I talked with XXXX at this number on XX/XX/XXXX XXXX XXXX ) - he gave me a passcode and assured me that I would receive the funds in 7-10 business days. It is now XX/XX/XXXX and I have not received my money. I called the same number today - XX/XX/XXXX - they said that I needed my XXXX DL number to verify that it was me over the phone. I gave them the ordinary identification items - SSN, etc. that they asked for but did not know where my XXXX DL was. I have moved to XXXX since I opened the account - and had given them a change of address in person before I left XXXX. I asked to speak with a supervisor and even though by this time I had located my XXXX DL she said I had to call another number - I was transferred to ( XXXX ) - they told me that I needed to go a branch office. The nearest branch office is 3 hours away from me in XXXX, XXXX. They then asked me for the branch information where I opened the account - I gave them the information - including the address and the name of the person who prepared my form. They then gave me the branch of their nearest branch to where I opened the account. The third number I called was ( XXXX ). She asked me a few questions and said she would call me back in a couple of hours. I do not believe her.
Company Response: Closed with monetary relief

Timely Response

2017-11-22

Euclid, OH

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2017-11-22

Homeworth, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-21

Canton, OH

Problem caused by your funds being low

Checking or savings account: Checking account

Bounced checks or returned payments
Complaint: On XXXX XXXX, XXXX, my check of {$840.00} was returned and I received a return fee of {$23.00}, within the 24 hour grace period. On XXXX XXXX, XXXX, I received a deposit of {$900.00} ( as I do every two weeks in my Huntington account ) that would have covered the negative balance and cover the check. This is what I thought the 24 hour grace period was for, it is what is being advertised. Once I received an alert that my check was returned, I contacted Huntington customer service immediately and spoke to 3 different customer service representatives. One was very rude and stated it was at the bank 's discretion whether they would pay the check and allow the 24 hour grace, another stated that the clause about the bank only letting a customer use the 24 hour grace under Huntington 's discretion, was on the website. Once I told her that I did n't see it on the website, I was transferred to another representative that told me that I was opt out of letting the bank pay the checks, which was not true. He also told me that I would have to go to a branch to get the issue resolved. Once I got to the bank branch, about XXXX when they opened, the banker told me that I was in fact opt in to having my checks paid and the customer service representative may have been confused. I told her what the other representative said regarding Huntington giving the 24 hour grace period, at their discretion and she affirmed that every Huntington customer gets the 24 hour grace period. She also said it was returned as a precaution to protect me in case it was fraud. She said the system may have picked up that the amount of money that was coming out was higher than any amount being withdrawn from my account before. I asked her, if that was the case, why was the check returned and why was n't I contacted immediately. She stated that the system process the checks in the middle of the night, from XXXX to XXXX, and no one is actually working at that time to contact me. She than got the bank 's branch manager. The branch manager stated that even though they advertise 24 hour grace, its only for certain situations. Which is also not told to the consumer during all of the glossy commercials and advertisements of going with Huntington because they are the only bank with the 24 hour grace period. They did refund the {$23.00} fee but would not process the check and the bank manager stated she would contact someone about the advertisement once I said I would be making a complaint with the FTC. On XXXX XXXX, XXXX, I was contacted by a woman from the executive office, she left me a voicemail and I called her back on XXXX XXXX, XXXX. We spoke on the phone for nearly an hour. She stated that she would contact marketing with my concerns. I also requested that I be reimbursed for the fees from the merchant that I would receive because of the return check and she stated that Huntington will not cover those fees. The fees added up to {$110.00} ( {$84.00} for a late fee and {$30.00} for a return check fee )
Company Response: Closed with explanation

Timely Response

2017-11-21

Clinton, IA

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem with paying off the loan
Company Response: Closed with explanation

Timely Response

2017-11-21

Centennial, CO

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-11-21

Northwood, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2017-11-21

Dickeyville, WI

Managing an account

Checking or savings account: Other banking product or service

Fee problem
Company Response: Closed with explanation

Timely Response

2017-11-20

Glen Ellyn, IL

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Personal line of credit

Company Response: Closed with explanation

Timely Response

2017-11-20

Erie, PA

Managing an account

Checking or savings account: Checking account

Problem accessing account
Company Response: Closed with explanation

Timely Response

2017-11-20

Akron, OH

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with explanation

Timely Response

2017-11-18

Bedford, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Received unsolicited financial product or insurance offers after opting out
Complaint: I purchased a new vehicle XXXX XXXX, 2017. I advised the salesperson that I wanted to finance my vehicle with XXXX XXXX. The dealership ran my credit through several different financial institutions without my permission.
Company Response: Closed with explanation

Timely Response

2017-11-18

Hanover, OH

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-11-17

Louisville, KY

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Title loan

Complaint: This is regarding Hunington Bank, I paid off my car loan in XXXX, Now I ca n't seem to get the lein released off my title, They say they mailed out the paper but this is going into 6 weeks and I can not get anyone to take care of this. I even called the corporate headquarters and still nothing. I even asked them to send it to the XXXX County Clerks office and still nothing, they said it was mailed out twice and they told me they would overnight it but that did not happen either .... Please I need some help.
Company Response: Closed with explanation

Timely Response

2017-11-17

Allendale, MI

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2017-11-16

Westfield Ctr, OH

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: Several fraudulent checks ranging from {$600.00} to to {$800.00} dollars over several weeks were cashed out of state and taken from my business account. Huntington admits that the checks were fraudulent and forged.These check numbers were way out of sequence. Also, did n't even resemble the checks we have used for several years. Check # XXXX XX/XX/XXXX{$600.00} # XXXX XX/XX/XXXX {$750.00} # XXXX XX/XX/XXXX {$710.00} However ; declined to reimburse these monies due to not utilizing a security feature that they can supply. But yet knew nothing about. I feel Huntington failed to protect my money.
Company Response: Closed with explanation

Timely Response

2017-11-16

Cincinnati, OH

Closing an account

Checking or savings account: Checking account

Fees charged for closing account
Company Response: Closed with explanation

Timely Response

2017-11-16

Toledo, OH

Took or threatened to take negative or legal action

Debt collection: Other debt

Collected or attempted to collect exempt funds
Company Response: Closed with monetary relief

Timely Response