HUNTINGTON NATIONAL BANK, THE

2018-10-03

Beachwood, OH

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2018-10-03

Indianapolis, IN

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-10-02

Nokomis, FL

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with non-monetary relief

Timely Response

2018-10-02

Bellview, WV

Closing on a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-10-01

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with explanation

Timely Response

2018-09-26

Taylor, MI

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with monetary relief

Timely Response

2018-09-26

Jefferson, WV

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-24

Arco, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Hello, Huntington National Bank is currently offering a promotion where, if you make {$15000.00} in deposits, they will credit you {$500.00}. Having the money to spare, I opened an account in attempt to satisfy these requirements. On XX/XX/2018 I sent the first {$7500.00} and on XX/XX/XXXX I sent {$7500.00}, both times from my personal XXXX checking account. On both occasions, after the funds had posted to the Huntington account, I withdrew the money to send back to myself. In hindsight, I realize this was probably not the best choice of action and was likely to raise a red flag, but because the promotional offer involved moving large sums of money I did not think twice. Huntington will not let me access my account after flagging it as possible identity theft. They want me to come into branch with ID which is no problem except I live in CA and their branches are in the XXXX, over a thousand miles away. Thank you
Company Response: Closed with explanation

Timely Response

2018-09-24

PA

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: Huntington Bank, XXXX, OH I have a long standing loan for mortgage that last month I tried to pay off in full. I went to my local Huntington Bank branch in person asking for a payoff amount good for that day/date. Teller advised me it was my monthly payment amount - once paid - it would satisfy my mortgage and a mortgage satisfaction would be filed by the bank. Last week I received an invoice for the loan in the mail from Huntington Bank stating I owed {$1.00}. I went into the same Huntington Bank branch ( XXXX, PA office ) where the teller said that she would give a copy of the invoice to her manager and that I did not need to pay anything. After that visit today, I call XXXX ( loan manager ) at the XXXX, PA office where I was directed into voicemail. I was told to call XXXX via Huntington Bank 's XXXX customer service number. XXXX XXXX voicemail stated that the system was not operational so message could not be left. As I need to have this real estate shown as free and clear - I need the mortgage satisfaction filed ASAP.
Company Response: Closed with explanation

Timely Response

2018-09-24

Mount Holly, OH

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I recieved a letter dated XX/XX/18 from Huntington Bank that I was turned down for an auto loan not due to my high credit score of XXXX in the letter but that I had been delinquent on a past loan with them. I have never had a loan with Huntington Bank I only was on a Deed of a Home that my XXXX solely was on the XXXX with Huntington Bank.
Company Response: Closed with explanation

Timely Response

2018-09-21

Lancaster, PA

Closing an account

Checking or savings account: Savings account

Can't close your account
Complaint: I opened an account with Huntington Bank online, because they offered a generous bonus for account opening. Their web site does not allow electronic transfers from an outside account, although there is a link for it. I tried several times over a period of a week or so, but it never worked. I phoned the bank and the rep said that that function hasn't been working for a long time. She seemed very inexperienced and I felt uncomfortable and I told her to close my account. I recently received a bank statement in the mail which showed that the account was still open. CFPB should investigate this bank. I suspect a scam because : - Generous account opening bonus shows a desperate need for quick funds - Customer service rep didn't seem to know what she was talking about - Web site did not work for one of the most basic and necessary functions ( transfer funds ) - They did not close my account as I requested
Company Response: Closed with explanation

Timely Response

2018-09-21

Twinsburg, OH

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with monetary relief

Timely Response

2018-09-20

Etna, OH

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with monetary relief

Timely Response

2018-09-20

Howell, MI

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-20

Taft, OH

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: On or around XXXX of 2018 I received a phone call from someone stating they worked for a law office and I was being sued for an old overdrawn bank account if I didn't make immediate payment. I asked for proof of the debt and was told that it was past of the point where I was owed any proof, either to pay or I was going to be served with a subpoena at work. I told them I wouldn't pay anything without proof and blocked the phone number after being told again they wouldn't provide any proof. On XX/XX/18 someone stating their name was XXXX XXXX and working for XXXX contacted a co worker of mine and told them that I was being sued for an old debt and asked that I call them back at XXXX. The message was passed along to me and I called back. I spoke to someone named XXXX XXXX at extension XXXX who told me that XXXX was the company they use to serve court paperwork and he didn't know who XXXX XXXX was. He told me that I owed {$640.00} dollars for an old Huntington Bank account and if I didn't pay it that day I would be served with court paperwork and sued for a larger amount. He stated that he worked for XXXX XXXX in Washington State and his company was attempting to collect the debt of behalf of XXXX XXXX XXXX in XXXX XXXX, CA. I asked for proof of the debt and he stated he would email me documents but it was all pdf documents and it took him a while to send. It seemed as if he or his " company '' were creating the documents as I was on hold. He did ended up sending them to me and I paid the {$640.00} on my credit card to avoid the possibility of being sued or having my accounts frozen which I was told would happen. I believe strongly that this was fraud and also received a fraud alert on my credit card which I was told I had to remove in order to allow the transaction to go through. I was also given a docket number on which the case was supposedly to be tried. The docket number was XXXX.
Company Response: Closed with explanation

Timely Response

2018-09-18

Fraud or scam

Money transfer, virtual currency, or money service: International money transfer

Company Response: Closed with explanation

Timely Response

2018-09-18

Euclid, OH

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Closed with monetary relief

Timely Response

2018-09-14

Brownstown, MI

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2018-09-14

Mount Holly, OH

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: On XX/XX/XXXX, I ordered a XXXX that was estimated to be $ XXXX. After using the XXXX the total nearly triple the cost at {$190.00}. This was flagged as fraud by Huntingtons Bank and when I called the bank they stated that it was fraud and would issued a new card. The amount was charged again for {$190.00} on XX/XX/XXXX that again was flagged as fraud by Huntington Bank. When I called this time they stated it should not have been fraud last time but instead a disburse. Huntington Bank issued paperwork that I did not receive until several weeks at which point the time window was too limited to respond to. I went to Huntington Bank and they reopened the dispute with XXXX in which I completed the necessary paperwork for them. Huntington stated that I was not able to show the estimated amount and that the charge would stay. I am being given an impossible task of showing an estimation that XXXX only provides when ordering the ride and not at the end. I offered Huntington Bank the receipt of a coworker that took a similar route and had the correct charge.
Company Response: Closed with explanation

Timely Response

2018-09-13

Columbus, OH

Wrong amount charged or received

Money transfer, virtual currency, or money service: Virtual currency

Company Response: Closed with explanation

Timely Response

2018-09-13

Noblesville, IN

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-09-12

OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: This is a series of events I had to endure from my local Huntington bank located in XXXX, Ohio. Back in XX/XX/2018 I received a text message that a deposit was mad to my account in the amount of {$2200.00}. I ask my wife immediately if she just made a deposit and she said no, I have made no such deposit. I told her to call Huntington Bank to see what is going on. My wife spoke with XXXX at Huntington Bank and she informed us that a person in the state of Michigan pulled into a drive up teller window. They wrote a check for {$2200.00} and told the teller his name was XXXX XXXX then requested {$300.00} back cash but to deposit the remainder into his account XXXX XXXX. When the teller finished the transaction and was ready to sent out the {$300.00} cash, the teller noticed the address for XXXX XXXX was a XXXX, Ohio location. The teller questioned the man pretenting to be XXXX XXXX, and he then placed is vehicle in drive and speed off with out the cash. All of the above story line was told to us by XXXX at the XXXX Bank location. I made a personal visit to XXXX and she told me the same story as above. I ask her to have the Michigan location look at their cameras to get a photo of the person in question and also a license plate number. I wanted to know who this was, could it be a person we have had dealings with at our business in XXXX, someone I know or a person that stole my account information because he knew to go to Huntington Bank and he knew I had accounts with Huntington Bank. XXXX told me to give her a few days to get the information and I did. I paid XXXX another visit and she had no information for me. I waited a few more days and paid XXXX a visit and she still had no more information for me. I waited weeks and no information for me yet XXXX was in contact with someone in charge at Huntington Bank ( she would not disclose who she was contacting by email. Several months past and I paid XXXX another visit with a demand list ( see copy ) of the information I needed. She asked me to check back in a few days and I did just that. XXXX then informed me she could not disclose any information unless I filed a police report because NO LAWS WERE BROKEN. I made contact with the ( XXXX ) XXXX County Sheriff Dept. I met with Sheriff XXXX XXXX and listened to my story. The Sheriff stated he could thing of at least 3 laws that were broken no counting any federal laws that were broke. Sheriff XXXX made contact with Huntington bank numerous times and Huntington would not turn over any information to the Sheriff 's office. Huntington Bank would not even give the Sheriff a copy of their own investigation, their own police report or anything further on the incident. The Sheriff told me what I already knew .... Huntington Bank has done NOTHING about the incident, no investigation, no police report, no review of the camera footage at the Michigan location. XXXX at the XXXX location is and has been a puppet on a string for one of her superiors and it is unknown who that is to date. XXXX called me to stop at her office, I did and she then informed me that this whole matter was a mistake. Yes the incident happened but it was a different XXXX XXXX that was involved, not me XXXX XXXX. I knew this was not true and she was lieing for Huntington Bank. I got in my truck and was letting what XXXX told me sink in. I ask myself, then WHY did my address show up on the tellers screen in Michigan and what was the deposit made into my account. I am thinking, come on XXXX, you can do better than this to cover this up since your putting Huntington Bank and your relationship with Huntington Bank on the line! During all this mess I requested to have my account numbers changed and to date Huntington has made no effort to do this. No matter how you look at this, my personal information was compromised by a person that knows me, knows I have accounts with Huntington Bank and could be from the XXXX Ohio area. Huntington bank has done nothing to help me in this matter. I am asking for help in resolving this issue, I want to know what laws were broken because I will be following up with my attorney after I get the information I need. What will or can you do as far as the laws that were broken, I need to know this. I have included copies of what little transactions, emails I have with the deposit and Sheriff 's emails. Huntington bank will not give me nothing and the reason is because they have done nothing from the start of this issue except give me and Sheriff XXXX the run around. When it comes to my personal information getting compromised, I will be relentless in pursuing Huntington Bank to clear my name and get justice in a resolution to end this issue ... .. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-09-10

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-07

Auburn Township, OH

Managing an account

Checking or savings account: Savings account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-07

Etna, OH

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with the interest rate
Company Response: Closed with explanation

Timely Response