HUNTINGTON NATIONAL BANK, THE

2019-03-18

Columbiana, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-18

Pittsburgh, PA

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-03-17

Rochester, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-03-15

Valley Chapel, WV

Managing an account

Checking or savings account: Other banking product or service

Cashing a check
Company Response: Closed with explanation

Timely Response

2019-03-14

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-03-14

Gloucester City, NJ

Getting a loan or lease

Vehicle loan or lease: Loan

Credit denial
Company Response: Closed with explanation

Timely Response

2019-03-14

Galena, OH

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened to sue you for very old debt
Company Response: Closed with explanation

Timely Response

2019-03-12

Columbus, OH

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-03-12

Lower Makefield, PA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: Huntington Bank HELOC Truth in Lending Violation. XXXX Received Customized Proposal based on completed home appraisal : was 4.94 % minus a .40 % discount for a {$40000.00} draw at closing. On my first log-in to set up my online banking, my % rate was 5.6 %. Only fix offered to me was to redo the entire loan and do another {$40000.00} draw and still would not get the rate promised. Additionally, I was told by XXXX XXXX, I can lock my rate at any time for {$75.00} or remove the lock for {$75.00} which is not the case. As informed today i can lock it, but it will be even higher the my current rate. Signed the loan docs and returned to company on XXXX, notarized, received nothing from them until XXXX. Program Home Equity Line of Credit Prime Rate 5.25 % Line Amount {$100000.00} Margin to Prime -.31 % Initial Interest Rate 4.94 % Available Balance {$100000.00} Monthly Interest Payment {$0.00} No closing costs. Annual fee of {$60.00}. ( The initial fee will be charges on your first billing statement then annually, thereafter. ) Lock your balance into a fixed rate at any time. Offer above includes either a 0.25 % discount for taking a new money draw at closing in the amount of {$25000.00} or for line amounts {$40000.00} and above the rate includes a 0.40 % discount for taking a new money draw at closing in the amount of {$40000.00}. This discount does not apply when refinancing an existing Huntington Bank line or loan unless an additional {$25000.00} or {$40000.00} is being financed. The APR for the home equity line of credit is variable and can change monthly, but will never be higher than 18.00 %. The Floor rate for the home equity line of credit is currently 2.96 %. Home Equity Line of Credit variance is tied to US Prime Rate - currently prime rate listed in table above. Making only the minimum payment during the first 10 years will not reduce the principal balance on the account. Offer is based on customer estimated property value of {$570000.00} ( 17.54 % LOAN TO VALUE ).
Company Response: Closed with explanation

Timely Response

2019-03-12

Columbus, OH

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: XX/XX/18 I opened an account with this bank and the next day it was closed by the fraud department because I am on a hot list but wont tell me where they are getting the information from.
Company Response: Closed with explanation

Timely Response

2019-03-11

Taft, OH

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: Huntington National Bank is withholding deposits and posting credits to my account first in order to generate fees. I have a screenshot of my account on their website and when I called them they said the dates on their own website were incorrect and the dates they had were different
Company Response: Closed with monetary relief

Timely Response

2019-03-08

Galena, OH

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: On Thursday XX/XX/2019 we noticed {$1200.00} was taken from our checking account and was being sent to XXXX XXXX where we have our mortgage. Our mortgage is $ XXXX monthly. Thinking we had forgotten to pay it we transferred another {$870.00} from our savings to make up the difference. It was all " pending '' to XXXX. I realized that I had received an email that we had ALREADY made our mortgage payment on XX/XX/XXXX or XX/XX/XXXX. XXXX is NOT authorized to take monies from our accounts. We make our payments ourselves through bill pay. We quickly went to Huntington Bank in XXXX on XXXX XXXX to request a stop payment. The banker we saw said he wasn't sure he could stop the payment but he would try. I asked what further steps we could take ... was there some federal agency or something that could help us? He didn't know. I consider this to be mortgage fraud. Checking out XXXX account today, the monies have not been received or distributed to our UP TO DATE mortgage. We don't know where the money went or why Huntington allowed to money to be taken from our accounts. My husband went back and I believe he opened a new checking account with Huntington in case this is a scam. Huntington is responsible for giving out {$2000.00} of our money without our authorization or permission. We are XXXX citizens living on a fixed income. That money should be put back into our Huntington accounts or given to us in a certified check. How are we supposed to live if they just allow our fixed income to be taken out without our permission?
Company Response: Closed with explanation

Timely Response

2019-03-07

Orion Twp, MI

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened to sue you for very old debt
Company Response: Closed with explanation

Timely Response

2019-03-07

Des Plaines, IL

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-03-07

Ironwood, MI

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with monetary relief

Timely Response

2019-03-06

Bellows Falls, VT

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem with paying off the loan
Company Response: Closed with explanation

Timely Response

2019-03-06

Columbus, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I recently opened an asterisk-free checking account from Huntington and deposited funds. Huntington locked my account and access to my funds without cause. I have no way of accessing my funds.
Company Response: Closed with explanation

Timely Response

2019-03-04

Gr, MI

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-03-04

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-03-04

OH

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I went to local branch to pay off my mortgage and they said they could not take my payment. So I called the XXXX number received a payoff amount ... bought a cashiers check for {$7.00} bucks and mailed the payment with letter to the PO Box . Three days later I received a second pay-off letter with a different amount. So they are returning my check because of their mistake. I called to get the new payoff, and then they charge me {$15.00} bucks to fax the payoff letter. On top of that I have to buy another cashiers check due to their error. I have documentation of all this if required. Thank you,
Company Response: Closed with explanation

Timely Response

2019-03-02

Detroit, MI

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with explanation

Timely Response

2019-02-27

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-02-27

Glenmont, OH

Problem caused by your funds being low

Checking or savings account: Checking account

Late or other fees
Complaint: Criminal Extortion DEBITS OF CHECKS {$25.00}, {$25.00}, {$24.00} PROCESSING BLIND FUNDS EMPLOYED AS BANK PROBATE ; PRAECIPES, NOTICES OF APPEAL, BANK STATEMENTS ; XXXX XXXX {$25.00} # XXXX, XXXX {$25.00} # XXXX, HISTORICAL ACCOUNTABILITY WITH HUNTINGTON BANK : TWO PREVIOUS BANKS CRIMINAL EMBEZZLEMENTS ; {$200.00} Deposit Trust Collusion into Checking XX/XX/2019 PARENTS TRUST AND ESTATES LIVING RESIGNED AS THE FUN SUCCESSORS ADOPTEES XXXX COUNTY 2014-PB-v-998, 2016-PB-V-247 ; XXXX COUNTY OHIO COURT OF APPEALS, SEVENTH CIRCUIT COURT ILLINOIS.
Company Response: Closed with explanation

Timely Response

2019-02-27

Westfield Ctr, OH

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened to sue you for very old debt
Complaint: XX/XX/XXXX received a call from a process server representing XXXX XXXX out of XXXX, TX. She ( XXXX ) stated that she would be serving me a summons the following day because I was being sued by XXXX for possible wage garnishment over a debt collection. When I contacted XXXX they stated that if I didn't settle I would be served and sued. When I requested validation of debt, the rep stated that she didn't have that information and that they were not a debt collection agency and suggested I contact the original creditor. I was able to obtain a date and business name from the rep and she stated that the statute of limitations in Ohio was 15 years. This debt was supposedly from XX/XX/XXXX, 14 years ago. She also stated that the previous debt collector has tried reaching me since XX/XX/XXXX and that XXXX had only obtained the debt 3 weeks ago. Approximately 5 months ago someone called me regarding this issue and I requested validation of debt and was told " that information isn't available, as we are not debt collectors, but a 3rd party ''. Can XXXX attempt to collect a debt while stating that they are 3rd party litigation and not a debt collector? While also requesting and offering settlement options? Can XXXX have someone call you, stating that are a process server, and threaten summons, suit, and wage garnishment if not handled? Can XXXX state the amount of debt and then state another price incurred if the summons is served, at nearly 3 times the original debt? My ignorant self paid {$700.00} on a debt I'm not entirely confident was mine ( I know I know ).
Company Response: Closed with explanation

Timely Response

2019-02-26

MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: We deposited a check 42 days ago now the funds are still on hold due to a missing endorsement we have called and tried to get answers everyday and we only get the run around 42 days seems really excessive especially when they can not tell us what step of the process they are in or what their next action will be
Company Response: Closed with explanation

Timely Response