Caliber Home Loans, Inc.
Consumer Complaints
There are over 3498 complaints on file for Caliber Home Loans, Inc.. Dated between 2019-12-02 and 2012-02-14.
Complaints Page 23
2018-06-04
IN
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: First of all, my account was put on certified funds last XX/XX/XXXX due to what the Caliber Home Loans said was multiple NSF fees. They took out two payments in XX/XX/XXXX when I cancelled one before it was processed, however, it was still taken out. I then called my bank and put in a complaint. I then paid our XXXX payment by XX/XX/XXXX and received an email about a week later stating they are waiting for payment. I just thought there was a glitch so I resubmitted. Well during all this, Caliber said they were getting an NSF fee. We had more than enough money to cover {$530.00}. I called our bank, XXXX XXXX XXXX, and they said you have received no NSF fee and have money to cover it. They have also faxed numerous letters stating this. Caliber still would not release the certified funds only from the account.
Second, during the loan modification process, it took almost 60 days before they said they received a full package. They kept stating they had everything to make a full package, then a few days later, they would say oh we need this now. I finally received a decision, via mail, that stated I was eligible for a forbearance. I owe XX/XX/XXXX-XX/XX/XXXX + all attorney fees, which totals {$5900.00}. However, they are stating start XX/XX/XXXX I pay {$1400.00} + {$530.00} ( regular monthly mortgage payment ) until XX/XX/XXXX. I take {$14000.00} x 6 = {$8500.00}, which is to pay what is owed previously. I have called to ask where the {$2600.00} is going. One SPOC stated is was an interest bearing loan. I know this is incorrect. Another SPOC could not tell me. I have asked if the LM underwriter can take a look to verify these amounts as I feel they are incorrect. I also make {$3300.00} NET and having a monthly payment of almost {$2000.00} is unreasonable, in my opinion. I have only {$1300.00} to get all my other bills paid.
Company Response: Closed with explanation
2018-06-01
Spokane, WA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I received the following notice via email that I am going to be charged a " transactional fee '' to make an online payment. Please note that Caliber Home Loans had previously " suggested '' that I opt out of receiving paper notices. This seemed reasonable, as my info is all online anyways. Plus I knew that it would save the bank processing fees, and this seemed like the " right thing to do ''.
So now they want to repay my consideration for their cost of doing business by charging an absurd additional processing fee?
I have always made this payment on time, between the five-days period two days prior to 2-3 days after the first of the month ( probably 90 % of the time on the first day of the month ) ; I've never had to pay a penalty.
In the recent email, the company states that if I wish to pay with a check via mail, I can avoid the fee.
( I suppose the purpose of that is running the risk of checks getting " lost '' in the mail, so they could charge late fees? ) How could the cost to the bank of hiring and paying someone to process paper checks sent through the mail possibly be less the automatic processing of online payments? - There's no point in trying to answer that question. It's impossible to add human agency to a financial transaction at less cost than an automated online payment. Period.
This fee is a sophisticated scam by a grasping bank manager to bilk honest mortgage payers, pure and simple. The sole intent and purpose is to add an additional amount to the payment of my FHA loan : paying a fee to make a payment!
Shame on Caliber Home Loans.
I will also be writing to my congress-person.
: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Email from Caliber Home Loans -- -- -- -- -- -- -- -- -- -- -- -- - Were writing to inform you of a change which may affect monthly payments made to Caliber Home Loans , Inc .
Beginning XX/XX/2018, each one-time loan payment online or through the Caliber Home Loans mobile app will be assessed a {$3.00} transactional charge. However, theres an easy way to avoid paying this monthly charge ... and its also a time saver!
Choose recurring loan payments and skip the fees Also known as automatic payments, our recurring loan payments enable you to set and forget this monthly task. You can set up recurring payments with your Caliber Home Loans mobile app, or by logging into your account at caliberhomeloans.com.
As always, you may continue to pay by mail without charge by sending your payment to Caliber Home Loans , Inc., XXXX. XXXX XXXX, XXXX, TX XXXX, or for overnight delivery, send to Caliber Home Loans, Inc. Attn : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX TX XXXX.
You may also make your payment 24/7 using Calibers automated attendant at XXXX. Transactional charges may apply. Visit Fees & Fee Descriptions for more information.
Thank you for being a valued Caliber customer!
Caliber Home Loans Copyright XX/XX/2018 Caliber Home Loans, Inc., XXXX XXXX XXXX XXXX, XXXX, TX XXXX ( NMLS # XXXX ). XXXX. All Rights Reserved. Equal Housing Lender.
Company Response: Closed with explanation
2018-06-01
Federal Way, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Caliber Home Loans communicated on XX/XX/XXXX they will now be charging customers a {$3.00} transactional charge for any one-time payment ( reoccurring payments and mail-in are exempt ) starting XX/XX/XXXX. To be clear, this is charging someone for wishing to pay their loan on-time through " normal '' re-payment means ( online payments ). Further, it penalizes those who wish to make additional principal payments through the year. This is a anti-consumer fee, and is making one-time principle payments more difficult.
I don't believe this is violating any existing rules, but I am submitting this complaint with the hope rules will be crafted to restrict mortgage companies from charging fees to customers who are simply trying to pay their mortgage.
Company Response: Closed with explanation
2018-05-31
Raleigh, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-05-31
Stevenson, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am a home owner and I make my payment electronically every month without fail. I received an email on XX/XX/XXXX telling me that my lender is adding a {$3.00} fee for this type of payment. And the only way to avoid these payments will be to register for automatic payments from my account, or to pay by check. I have no interest in using automatic payments and think its very inappropriate for my lender to force me to do so. I will have to begin paying by check which is an outdated and slow process that can lead to late fees. Now I will have to write and mail a check BEFORE I get paid to ensure my payment is posted on time.
If I was not paying attention, and many people don't, these fees would add up to more than {$1200.00} over the term of the loan. This kind of revenue stream is predatory in nature and is designed with only the bank in mind and complete disregard for the consumer.
It's unfair and should not be allowed. I hope the CFPB hears from other homeowners and requires Caliber to reverse this policy immediately!
Company Response: Closed with explanation
2018-05-31
MD
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Beginning on XX/XX/XXXX through XX/XX/XXXX, Caliber Home Loans has not sent me a refund check from my escrow check. Caliber Home Loans claims that an escrow check went on XX/XX/XXXX. However, Caliber Home Loans did send me a payment summary on XX/XX/XXXX and mailed it on XX/XX/XXXX without a refund check from my escrow account. I received this payment summary on XX/XX/XXXX. Caliber Home Loans continues to be deceitful throughout the escrow analysis process and refuses to address the interest on the money they withheld for 6 months. I also noted that the payment summary on my escrow summary does not show that a refund will be issued from my escrow account. See attachments.
Company Response: Closed with explanation
2018-05-31
Stratford, CT
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-05-30
Princeton, NJ
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-05-30
Charlotte, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: They are trying to force me to set up automatic payments by saying that starting XX/XX/2018. Any one time payment on the website or their app will be charged a {$3.00} fee. To avoid the fee I must set up automatic payments OR mail in the payment by using a check.
Company Response: Closed with explanation
2018-05-30
Bedford, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I received a notice in XX/XX/XXXX that my mortgage payment would increase by {$610.00} per month beginning XX/XX/XXXX.
The reason was an escrow shortage. They said my escrow account is short {$4200.00} and that following repayment of the shortage, my mortgage payment would be {$1400.00}. This is an increase of {$260.00} per month.
I sent the mortgage company ( Caliber Home Loans ) a certified letter requesting specific historical information on beginning and ending balances since the inception of the loan in XX/XX/XXXX, tax and insurance bills received and disbursements made. The notice I received only shows the previous year. I received a refund of excess escrow in {$1200.00} in XX/XX/XXXX. My mortgage payment has been adjusted multiple times since the loan originated. Consequently, I have no confidence that the accounting is correct. So, I requested full documentation of all escrow activity.
My understanding of my rights is that a reque3st for information must be handled within 5 business day. The mortgage company received my letter on XX/XX/XXXX. I have not received any response to date.
Company Response: Closed with explanation
2018-05-30
Mville, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-05-30
Newnan, GA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-05-29
Gainesville, VA
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-05-28
Chester, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I am writing now in wish to receive your help. Presently I am working on reviewing my credit, paying down my balances, and pursuing greater credit worthiness. You play a very important role in this process. I am inquiring about the account number referenced in this complaint.
I see you have reported me 30 days late to the credit bureaus ( XXXX, XXXX and XXXX ) on XX/XX/2018 and I am submitting this in order to get this remark pulled back. I had believe I had made all my payments on time, the only thing I could possibly imagine, is that my statement didn't get to me in time.
Company Response: Closed with explanation
2018-05-28
Poolesville, MD
Trouble during payment process
Mortgage: VA mortgage
Complaint: Caliber Home Loans purports to apply a {$3.00} transaction fee for each online payment in violation of our mortgage agreement and other applicable agreements.
Company Response: Closed with explanation
2018-05-28
Quartzsite, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Caliber Home Loans has decided that they are going to charge a {$3.00} fee to make my mortgage payment on time. I did not agree to this when I signed my loan documents. Caliber has routinely tried to charge me late payment fees even when payments were made on time. It does not surprise me that they are trying to charge a fee to pay them interest. This type of practice needs to be abolished.
Company Response: Closed with explanation
2018-05-25
Margate, FL
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Company Response: Closed with explanation
2018-05-25
Manhattan, NY
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with monetary relief
2018-05-24
Cross Key, FL
Trouble during payment process
Mortgage: VA mortgage
Company Response: Closed with explanation
2018-05-24
Burbank, CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I took out a home loan in 2004 with XXXX XXXX DBA XXXX. CALIBER HOME LOANS now claims to be servicing my loan. I have sent this is a Qualified Written Request ( QWR ) to TRUSTEE CORPS and CALIBER HOME LOANS to validate the following and they have still not replied : 1. ) Evidence of actual possession of the note by the alleged Trust.
2. ) XXXX XXXX does not have authority to foreclose since we do not know who the owner of the Note truly is.
3. ) CALIBER HOME LOANS is merely a servicer and does not possess the Note and has no enforcement rights, nor ability to foreclose.
4. ) XXXX has sent us the attached document showing different amounts due and is claiming to be conducting this unlawfull foreclosure.
5. ) In order for you to institute a valid foreclosure proceeding, you must be able to establish compliance with CCC 3-301, at commencement of the foreclosure proceeding, the recording of the notice of default was 2 years ago and wrong.
6. ) The most basic requirements of CCC 3-301 ( a ) or CCC 3-301 ( b ) have not been met : 7. ) 3-301 ( a ), Holder of the instrument : The previous entity that filed the Notice of Default and subsequent actions was not the Holder of the Note the entire time.
8. ) We now challenge transfer and possession, and under California law, there are two requirements for a person to qualify as a Holder : ( a ) ACTUAL POSSESSION : We need to know who is the company/person with actual physical possession of the instrument, and ( b ) TRANSFER BY ENDORSEMENT : the instrument is not payable to that person where the transferor must indorse the instrument to make it payable to the transferee ( See CComC 1201 ( 20 ) ; CComC 3205 ( a ) ;.
9. ) We now demand inspection of the original note.
10. ) We now demand proof that possession existed when the Notice of Default was entered.
11. ) We now question the endorsement and negotiability since it was not proper and timely.
12. ) We do not know when the note was endorsed?
13. ) Who was it endorsed to?
14. ) Is there an agency relationship between the foreclosing agent and endorsee?
15. ) Is there a purchase and sale agreement that gives Holder rights, and did it exist prior to the Notice of Default?
Company Response: Closed with explanation
2018-05-23
Beaumont, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-05-22
Greensboro, NC
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-05-22
Raymond, NH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-05-22
Roswell, GA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: VA mortgage
Company Response: Closed with explanation
2018-05-21
Eton, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I was considering putting my house on the market and the agent told me what we would list for. I decided not to sell right now but realized I should have PMI removed since the the market has improved significantly since I purchased my home. Caliber Home Loans offers two options for removing PMI 1 ) full appraisal and 2 ) Broker Provided Opinion.
I chose the BPO. The Broker came to my home on XX/XX/XXXX. I told him that a bonus room was added and I wanted to make sure that was reflected in the sq footage. The Broker told me that he had to use the sq footage on the tax record unless I could give him the appraisal that shows the sq footage has increased. The bonus room was added before I purchased the home but after it was originally built. I didn't have a copy of the appraisal but told the Broker that he can get that from Caliber. The Broker said it would have to come from me. I called Caliber around XX/XX/XXXX and they mailed me a copy of the appraisal showing the sq footage to be XXXX vs XXXX which is on the tax record. On XX/XX/XXXX I received the appraisal AND a letter from Caliber saying I did not meet the requirements to remove the PMI, my LTV is 78.390 %. I didn't receive a copy of what the Broker gave them as far as what sq footage the Broker used, comps etc.
Around XX/XX/XXXX I called to confirm that he used the actual sq footage and NOT the tax record because there is appx 300 sq ft difference. I called the Caliber XXXX number to ask for a copy and what sq footage the Broker used and if he had used comps. I spoke to agent XXXX. She said she could not give me that information and my only option was to appeal the decision by completing the " contact us '' form. She said there was no one I could actually speak to. I completed the form twice since speaking to agent XXXX and have not heard back from anyone via email or phone. I also sent a message via twitter asking that someone contact me and never heard back from anyone.
I paid for the BPO so don't understand why I can't get a copy but more than that I don't understand why I can't find anyone that will actually speak to me. I would like to see what the Broker used to make his decision.
I have attached the original appraisal to show the actual sq footage and the last 5 homes that sold in my subdivision as well as the denial letter. The average per sq ft is {$110.00}. If you multiply that by my ACTUAL sq footage that is {$250000.00} and I owe {$190000.00}. That is 76 %.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation