CIT BANK, NATIONAL ASSOCIATION

2017-02-23

Key Biscayne, FL

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Complaint: Homeowner XXXX XXXX, an XXXX year old widow, is being unfairly taken advantage of by servicer of his reverse mortgage, Financial Freedom. In XX/XX/XXXX XXXX , XXXX was approved for a Florida Hardest Hit Program ELMORE ( " Elderly Mortgage '' ) grant to pay off delinquent property taxes and property insurance that he fell behind on after his wife died in XX/XX/XXXX. This program grant paid Financial Freedom a total of {$37000.00} on XXXX XXXX 's behalf to cover the unpaid property charges. Of this, {$29000.00} was for past-due property charges that became due before XX/XX/XXXX and {$8000.00} was to be used by Financial Freedom to pay prospective property charges that would become due during upcoming year. The ELMORE Grant Award letter is attached to this complaint for your reference. The {$37000.00} in grant funds were paid over to Financial Freedom on XXXX XXXX 's behalf on XX/XX/XXXX. XXXX XXXX 's flood and property insurance policies both became due in XX/XX/XXXX. XXXX XXXX contacted Financial Freedom to make them aware of the upcoming renewals in XX/XX/XXXX. He followed up with his written request that Financial Freedom use the money that was paid to it on his behalf to pay for the insurance policies several times in XX/XX/XXXX and XX/XX/XXXX. Despite having more than sufficient funds and information to pay these property charges Financial Freedom has ignored XXXX XXXX requests and has refused to use the {$8000.00} to pay the property charges. Financial Freedom has misappropriated the funds it received on his behalf and refuses to use them for his benefit, as they were clearly intended for. Financial Freedom is effectively stealing money that it received for XXXX XXXX and apparently using that money for its own purposes.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-23

Darien, CT

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-23

Atlanta, GA

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Complaint: My mother took out a reverse mortgage for about {$110000.00} in XXXX on her residence in Florida from Financial Freedom, now a division of CTI bank. She had to be moved out in XXXX XXXX and is now in a XXXX with XXXX. Leaving the home triggered the foreclosure process. The balance on the loan is more than the house is worth today. We tried to do a deed in lieu of foreclosure with Financial Freedom which was denied. We tried to do a short sale, listing the home with a realtor, and received an offer for {$69000.00} after lowering the price to that after 5 weeks. I sent in the paperwork and Financial Freedom came back saying the house is worth {$110000.00}. As instructed by the lender, we rebutted, providing XXXX local comps at around {$70000.00}. They rejected the rebuttal and asked if the buyer could make up the difference. The buyer withdrew the offer, and the realtor said they wo n't list it for more than {$69000.00} because that is what house is worth.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

Moreno Valley, CA

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

MA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: IndyMac/OneWest/XXXX and XXXX XXXX XXXX duplicated my credit status pertaining to the mortgage I had with IndyMac. The information submitted to the Credit Bureaus was duplicated. The same information was reported twice. One by IndyMac/OneWest/XXXX and the other by XXXX XXXX XXXX. This is incorrect reporting.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-22

IA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX, XXXX - My husband and I refinanced our home with Indymac bank. XXXX XXXX, XXXX - My Husband left and filed for Divorce XXXX XXXX, XXXX - Notified all Original Note/ Mortgage papers were lost, we need to sign new ones. XXXX XXXX, XXXX - Divorce final, husband to Quit claim deed. XXXX XXXX, XXXX - Husband file quit claim deed- recorded in XXXX County IA . XXXX XXXX, XXXX - Notified I am in default of mortgage agreement told to come in and sign copies of lost Note/ Mortgage. XXXX XXXX, XXXX - Sign as Single person copies of Original Note/ Mortgage pointing to Copies of Original Note/ Mortgage. XXXX XXXX - Second Mortgage sold to XXXX. XXXX XXXX - I do Loan Modification with Indymac - Just me. XXXX XXXX - I do Loan mod with XXXX - from ARM with Balloon to Fixed mortgage at 2 %. XXXX XXXX - FDIC shuts down Indymac. XXXX XXXX, XXXX - One West bank buys my first mortgage fromFDIC. XXXX XXXX - XXXX XXXX - Working with One West Bank on Loan Mod. XXXX XXXX, XXXX - One West Files to Foreclose. XXXX XXXX, XXXX - I file Chapter XXXX BK to protect home. XXXX XXXX I Dismiss Chapter XXXX Bk and file a new Chapter XXXX BK to lower payment amt to Trustee. XXXX XXXX - One West sell serving to XXXX. XXXX XXXX - One West attempts to lift stay. XXXX XXXX - I retire due to health problem at XXXX years old. XXXX XXXX, XXXX - Convert Chapter XXXX BK to Chapter XXXX BK. XXXX XXXX, XXXX - All debt discharged except federal student loan, back taxes and any " VALID '' liens or Mortgages. XXXX XXXX, XXXX - Still making payment to XXXX. XXXX XXXX, XXXX - Start Loan Modification with XXXX. XXXX XXXX, XXXX - Approved to have permanent Loan Modification. XXXX XXXX, XXXX - No papers for loan modification told Original Note/ Mortgage papers problem ( missing ). XXXX XXXX, XXXX - Sent, copied, Signed copied, Returned, Receive Copies, Recorded in XXXX County, papers replaces, renumbered, etc. compared to what I signed. XXXX XXXX, XXXX - XXXX Stated after fees, adjustments and payment applied 8 months behind and want {$8000.00} and will still be behind XXXX payments loan went from balance of XXXX, to XXXX 18 years remaining to 40 years remaining. XXXX XXXX - XXXX XXXX, XXXX - Working with Iowa Attorney General 's Office - no help. XXXX XXXX, XXXX - Can not pay {$8000.00}, XXXX said they would still work with me, no they pushed the loan to XXXX. XXXX XXXX, XXXX - XXXX with XXXX Attorney filed XXXX XXXX XXXX XXXX waited until {$1800.00} and XXXX XXXX, XXXX ) he did not understand the problem. XXXX XXXX, XXXX - He attorney dismiss Chapter XXXX BK because I needed an furnace and no one lend money with a current BK. XXXX XXXX, XXXX - Met with Title Attorney. XXXX XXXX - XXXX wants {$25000.00} to bring loan current or foreclose etc. XXXX XXXX - Title Attorney requests mediation after the first of the new year XXXX XXXX. XXXX XXXX - XXXX transfers loan to XXXX. XXXX XXXX - XXXX send papers to Title Attorney statement, welcome letter etc. XXXX XXXX - Title Attorney request proof of Note / Mortgage from XXXX. XXXX XXXX - XXXX sends false paper work to Title Attorney. XXXX XXXX, XXXX - XXXX files in XXXX County, XXXX transfers of mortgage. XXXX XXXX, XXXX - One West to XXXX XXXX XXXX, XXXX - XXXX to XXXX XXXX XXXX, XXXX - XXXX to XXXX. XXXX XXXX, XXXX - XXXX sells serving rights to XXXX XXXX. XXXX XXXX, XXXX - I find out XXXX now has servicing from Home Insurance statement of new Loss Payable. Big Question How do I get my Wild Title to be Quiet, I do I get help to do this, the Servicers, just keep moving the paperwork. Original XXXX XXXX loan Number :XXXX I have been suffering with this problem for over 11 years, I ca n't sell my house, borrow against my office, I need a new roof, it 's leaking, if I die my husband and children ca n't inherit the house with a clear- good title. Please Please Help me thank you.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-21

Ft Lauderdale, FL

Settlement process and costs

Mortgage: Reverse mortgage

Complaint: Client is a non-borrowing spouse on a reverse mortgage. The XXXX spouse died on XXXX XXXX, XXXX. Upon husband 's death Financial Freedom contacted non-borrowing spouse and advised that in order for her to remain in the home, non-borrowing was to provide a tolling agreement and several other documents XXXX death certificate and marriage license XXXX to Financial Freedom. XXXX XXXX spouse sent the tolling agreement to Financial Freedom by XXXX, tracking number XXXX. This tracking number shows that the documents were received by Financial Freedom on XXXX XXXX, XXXX at XXXX. Moreover, on XXXX XXXX, XXXX non Borrowing emailed the required documents to XXXX XXXX at XXXXXXXXXXXX. On XXXX XXXX, XXXX XXXX XXXX confirmed that he had received the documents by sending a text message to Non-Borrowing Spouse. Non-Borrowing Spouse has since heard nothing from Financial Freedom or XXXX XXXX. On XXXX XXXX, XXXX we called Financial Freedom and were told that none of the documents submitted by XXXX XXXX Spouse have been received and that it XXXX take " a while '' for the documents to be uploaded to their system. Financial Freedom sees to disregard the time element of due and payable due to the death of the borrowing spouse and ignores the fact that the non-borrowing spouse has XXXX says to submit her documents to Financial Freedom as required by HUD. Financial Freedom 's delay is causing harm to the Non Borrowing Spouse and is prejudicial to her ability to remain in her homestead.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-20

Barbourmeade, KY

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Untimely Response

2017-02-17

Newport Beach, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-17

Milan, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: Foreclose date incorrect on credit reports. CIT Bank reflects a foreclosure date on XXXX of XX/XX/XXXX, XXXX of XX/XX/XXXX, and XXXX XX/XX/XXXX. Date of foreclosure deed was transferred to trustee was XXXX and date stamped by circuit court clerk was XX/XX/XXXX. Reflects on my credit report under account XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-15

Hillsdale, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-10

Independence, MO

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-10

Newark, NJ

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was discharged in bankruptcy
Complaint: They keep sending me collection notices in the mail and are reporting the discharged debt on my credit report as active and past due as of XX/XX/XXXX. the debt was discharged XX/XX/XXXX and sold to a different bank. the original owner of the debt was one west bank they sold this debt to XXXX and they collecting and misrepresenting on my credit report.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-09

Las Vegas, NV

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Complaint: My father had XXXX CDS with CIT BANK XXXX XXXX Bank. Home base for CIT BANK/ONE WEST is XXXX XXXX. He died on XXXX XXXX, 2016 in his home state of XXXX. His will was probated in the XXXX Courts, approved by the judge and an estate account was established. My brother & I are joint administrators for the estate. My brother contacted CIT BANK in XXXX 2016 & provided all data necessary to have the certificates redeemed and a check issued to the estate. CIT refused to honor the documentation as it is their policy to not honor the estate that is housed outside of XXXX. They insisted we had to file a new probate in XXXX to have the funds released. CIT BANK DOES NOT HONOR SISTER STATES PROBATE. I contacted the XXXX XXXX XXXX XXXX advised me to contact both you and the XXXX. The Chief Deputy Attorney General must have notified CIT Bank because 2 weeks later, my brother received a call stating they are sending a form that needs to be completed, signed & notarized by the both personal representatives and then the funds would be released. The condition, we had to close the accounts which ironically that is what we wanted to do! The form we received was an official CIT BANK form, affidavit of sister state personal representative. We were allowed to complete, sign, have notarized & SCANNED to the company. No hard copies necessary. We did receive the funds within 10 days however, I am still writing this complaint because my dad had a lot of assets in different institutions from XXXX XXXX to XXXX XXXX None of the other companies put us through this ordeal. It is stressful enough to lose your last parent and trying to settle the estate knowing that you are getting this money because your parents are both deceased .And if we would have to had to open a second estate, estimated costs of {$11000.00}. That would have eaten into the original balance of the funds plus interest..The estate left the funds to my brother, myself and the XXXX grandchildren. My dad served in both XXXX and XXXX. He was an intelligent man and his mind was very coherent to the end. I believe that CIT DID NOT DISCLOSE anywhere in the disclosures that if the owner of a certificate of deposit passes prior to maturity, the bank will not honor estates established outside of its home state which they perceive as XXXX. I feel that clients who want to invest with financial institutions be made aware that this bank will not honor out of state probated estates. thank you.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-09

Ft Lauderdale, FL

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Complaint: In XXXX XXXX Client was approved for {$4400.00} in XXXX funds. {$1700.00} of the approved amount was applied to the Client 's delinquent property charges and {$2600.00} was set aside for anticipated tax and/or insurance payments. In XXXX XXXX Client received her XXXX property tax bill in the amount of {$1000.00}. On XXXX XXXX, XXXX we called Financial Freedom and confirmed that {$530.00} of XXXX funds remained in Client 's escrow set-aside. During the call Financial Freedom directed us to submit a written request so that the set-aside amount can be applied towards Client 's property taxes. A written request was submitted to FF that same day. On XXXX XXXX, XXXX we called Financial Freedom to find out a status of the property tax payment - FF advised that the set-aside balance was applied to Client 's reverse mortgage loan balance. Financial Freedom acknowledged that it received Client 's written request to apply the set aside funds towards her property taxes BEFORE Financial Freedom applied the funds towards Client 's loan balance. Financial Freedom 's explanation for applying the funds to the loan balance, rather than the property taxes, is that Financial Freedom is not allowed to hold the set aside for more than one year and that any XXXX funds held in the set aside for more than one year must be applied to the borrower 's loan balance. This statement/reasoning directly conflicts with the XXXX approval letter which specifically states that " the funds for the anticipated property taxes and insurance cost will be held in a set/aside escrow account by your servicer/lender for the express purpose of paying taxes and insurance until the funds are depleted ''. Moreover XXXX funds are a loan and the client has to give a mortgage. Client is not receiving the benefit of the loan. Applying the funds that the client is entitled to use towards her proeprty taxes and insurance towards client 's loan balance does not benefit the client in any way and the client may be at risk of defaulting on the reverse mortgage.
Company Response: Closed with explanation

Disputed: No Untimely Response

2017-02-02

Bedford, TX

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Complaint: Dear XXXX, I am sorry to have to write to you but I do n't know what to do anymore. I have been receiving deceitful information from the loss mitigation department of Financial Freedom who have made it impossible to finalize a workout on my XXXX house. Even though I have followed all the requirements for an extension, I was just told that the home would go to foreclosure next Tuesday, XX/XX/2017. My mother took a reverse mortgage and after she XXXX, my sister and I have been working relentlessly with Financial Freedom to find a solution to sell the house and pay the outstanding balance. The house needs a lot of work and I am working with a few buyers who are interested in purchasing it but more time is needed to finalize the sale and close on the transaction. I have had an open discussion and ongoing calls with their company and it was agreed that the house will not be sent to foreclosure in XX/XX/XXXX and I would get a XXXX day extension of the foreclosure process if I provided the XXXX certificate, the proof of death, the Last Will and Testament, along with a cover letter and proof of selling negotiations such as a Texas XXXX XXXX XXXX XXXX and Sale Agreement document by XX/XX/2017. I initially submitted the requested information on XX/XX/XXXX and resubmitted again on XX/XX/XXXX ( attached is a copy of the fax with the date of when I sent the paperwork ). When I followed up on XX/XX/XXXX I was told that the request was denied because the information was not REVIEWED until XX/XX/XXXX This is very troubling and makes it seem like your company is trying to take advantage of my situation. I have tried to do what was requested and may now lose my mother 's home of almost XXXX years and currently my primary residence due to your company 's slow processing of paperwork. I am not asking to stay in the house permanently, I would however like to have an opportunity to sell the home and move out quickly. As my foreclosure date is imminent, I am requesting that you place my foreclosure on hold to provide me the time to execute a contract that will allow me to pay off the loan and give me the money needed to find an apartment. Thank you in advance XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-31

Kendall, FL

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-31

Carson City, NV

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Federal Law gives me the right to notify One West Bank/XXXX of errors regarding the servicing of my loans which resulted in the foreclosure of my property. The " ASSIGNMENT OF THE DEED OF TRUST '' a total of XXXX with number XXXX recorded in the XXXX XXXX County Recorders Office on these dates : XX/XX/2009 Doc # XXXX and XX/XX/2009 Doc # XXXX and XX/XX/2009 Doc # XXXX. These Assignments are " VOID '' as determined by the California XXXX Court case XXXX. I am requesting that OWBXXXX provide me with their accounting of this loan and copies of the Assignments.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-01-30

Manhattan, NY

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-30

Norwalk, CA

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Complaint: Our home was owned by my mother XXXX and XXXX we purchase our home in XX/XX/XXXX we refi a couple of times then my mother who had been retired since the purchase was convince to get a Reverse Mortgage and we were told that it would not effect us and that after she passed that I could keep the home no questions. My mother passed XX/XX/XXXX and now Financial Freedom does not to accept that the home was owed by both. When she took out the HECM loan the home was in my name alone I was told then not to worry and it was acceptable with HUD I was also told that I would be placed back on title which the lender not escrow did as I have found out now. Now I 'm being force to sell the home since now I have retired and there is n't enough equity to get a new loan, I requested Financial Freedom the time to go to Hud and plead my case I was turned down and am in foreclosure and may lose my home that we owned. A XXXX who I was told would not grant me because we where to late in the 90 day posting, we did what they asked from us they asked to place the home in our name I contacted an attorney and was told it takes some time and cost and before I do this that the lender would allow us the time THEY DID N'T they just closed the door on us I have filed a complaint with HUD and now with you I do n't want to lose our home please help
Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-28

Boston, MA

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-27

Newnan, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Raymond, NH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-26

Los Angeles, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-01-25

Carson City, NV

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: Under Federal Law I have the right to bring to your attention errors regarding my loans and servicing of them. I have done that and CIT has sent me an incomplete accounting regarding these HELOC Loans. See attached letter to CIT XXXX. As of this date I have not received the requested information to fill in the missing accounting gaps. CIT is in violation of Federal Banking Laws and continues to fail to produce the documents requested. They also have not reimbursed me the funds regarding check # XXXX {$50000.00} twice for a total of {$100000.00}.
Company Response: Closed with explanation

Disputed: Yes Timely Response