CIT BANK, NATIONAL ASSOCIATION

2016-10-25

Nyc, NY

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-22

Arco, CA

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Complaint: Considering the house is in foreclosure with a sale date of XXXX/XXXX/2016 pending Short Sale Heir Approval I called Financial Freedom XXXX/XXXX/2016 and there had not been a status update in the system since XXXX/XXXX/2016 nor retuned response, in which the email sent to us by the rep was an appraisal reconsideration form which was completed and sent back to Financial Freedom per the short sale rep 's request in order for the appraisal to be re evaluated/reconsidered. The appraisal value completed XXXX/XXXX/2016 was much higher than the previous one completed in XXXX 2016.It 's been three weeks now since the requested items sent XX/XX/2016 regarding the redetermination evaluation was submitted. The appraisal value was too high and the comparables that were used to get the value by the appraiser were " flip type '' investor properties that were over priced for the area due to the new rehab and construction on the properties. Leaving us as the heirs, not being able to obtain a loan because the lender representing us said the loan that we were approved for was not enough to purchase after we were SS approved to purchase the original appraisal value but because the original appraisal had just expired before we found out what the new appraisal was, not known to us, the new appraisal was too high and we were not approved for the higher amount. So we had to request that the appraisal to be re considered and brought to it 's true value. The lender did increase the loan amount 5 % higher allowing some market appreciation. After several calls requesting an update from Financial Freedom on the status of the evaluation and confirmation of the sent email requesting a receipt by the FF rep, I was told by a FF Representative, to fax in the request for reconsideration form, request for extension of the appraisal, request to postpone the sale, and send an approval letter in order to receive an email receipt conformation stated below. " Please postpone the pending foreclosure sale date XX/XX/2016 to continue the SS Heir approval process. Please extend the appraisal which is due to expire soon in order to continue the reconsideration evaluation request, which was previously submitted and attached to this fax while waiting for an evaluation determination and approval. '' We are looking forward to the Short Sale Heir Approval and to move forward towards the purchase of the family home. We would appreciate your cooperation in this matter and too escalate this request to upper management or the department who can get a quicker response. This requires immediate attention because of the pending sale date XXXX/XXXX/2016. As of today there has not been a response to our plea and we stand to lose the opportunity to purchase the family home due to no response and the lack of diligence to comply too our request in a timely manner. FF states their position in pushing a foreclosure and sticking to their timeline and everything they did was late or behind schedule forcing a foreclosure date against us because a value was not determined in time enough for us to obtain financing and we were not granted a fair value to purchase the home with traditional financing leaving us no choice but to get hard money in such short notice. We obtained the financing and it was too late and the first appraisal expired and they had to order another one which increased 20 % in value in less than 3 months which was outrageous and predatory on FF part possibly forcing us too loose our family home. We ask ourselves why lead us on and misrepresenting the fact that we have a chance to rebuttal the value in order to obtain a true value and now it 's being taken away and also the opportunity to exercise our rights as heirs to purchase the family property. We are seeking assistance in order to keep the home in the family after 60 years.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-20

Hinkley, CA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: We have initiated a short sale request with the XXXX Lien holder CIT Bank XXXX in order for to get a review for a Short Sale Approval from the XXXX Lien holder they have requested we provide them with the payoff from the XXXX Lien holder. A payoff was requested Monday, XXXX XXXX and the turn around was 5 days or XXXX, 2016. In our follow up they moved the completion deadline to Monday, XXXX XXXX, 2016 and CIT Bank set another deadline to Tuesday, XXXX XXXX, 2016. During our follow up yesterday, XXXX XXXX XXXX, 2016 they said they could n't provide a payoff because the loan number was incomplete. We compared our request to the loan number on an old statement and the loan number used to initiate the short sale and they all match. We have made several phone calls and have been transferred multiple times and we have no cooperation.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-19

Lawrence, NJ

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-18

Green Valley, NV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-18

Cheboygan, MI

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Complaint: We feel Financial Freedom ( a division of CIT Bank, N.A. ) neglected to inform us ( during our loan workout effort ) that they are not required to conform to Consumer Financial Protection Bureau ( CFPB ) regulations regarding " Dual Tracking '' in the foreclosure context. Other types of mortgage lenders are not allowed to pursue foreclosure while simultaneously considering delinquent loan mitigation. Because these CFPB " Dual Tracking '' regulations supposedly do not pertain to reverse mortgages, our home was suddenly foreclosed on during the final stage of a " Loan Rescue Program '' through the Step Forward Michigan Hardest-Hit Fund. We were in the " Underwriting '' stage where Step Forward requests default payoff balances from Financial Freedom ( a participating Step Forward partner ) when Financial Freedom proceeded with the unfortunate Sheriff sale to XXXX XXXX for {$120000.00}. We know both parties have had communication in regard to our Step Forward Michigan CASE and that the servicer can not start the foreclosure process if loss mitigation is pending, but they did. They should have agreed to a settlement of our {$6300.00} delinquent account, but because of Financial Freedoms noncompliance with CFPB " Dual Tracking '' rules, we lost our home through this deception.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-14

Maryville, TN

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-14

VA

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Complaint: My client was forced to move to a higher level of healthcare and has a reverse mortgage on her home. We requested the servicer allow her to short sell since the home value is less than owed. We have been working on this case since XXXX of 2016. The servicer uses every excuse to avoid the review and after providing all they ask they continue to delay the review.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-13

Indian Mills, NJ

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-12

Ellenwood, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-11

Carson City, NV

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-10-07

Branchburg, NJ

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-07

Kansas City, KS

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Untimely Response

2016-10-06

East Windsor, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-05

Tustin, CA

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with non-monetary relief

Disputed: No Untimely Response

2016-10-03

Arco, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-03

NY

Settlement process and costs

Mortgage: Reverse mortgage

Complaint: My parents ( XXXX and XXXX XXXX ) had a reverse mortgage on their property at XXXX XXXX XXXX XXXX XXXX XXXX. This reverse mortgage was recorded with the City of XXXX from XX/XX/XXXX-XX/XX/XXXX. My father passed away XX/XX/XXXX. My mother repaid the mortgage on XX/XX/XXXX. My sister and I want to put the property in our Mom 's name. Due to doing a title search. There is still an outstanding lien. The Financial Freedom Company has not completed the process of submission to the City of XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-30

La Grange, KY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-26

Oakley, CA

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-24

San Jose, CA

Deposits and withdrawals

Bank account or service: Savings account

Company Response: Closed with monetary relief

Disputed: No Untimely Response

2016-09-22

Camas, WA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-22

Downers Grove, IL

Deposits and withdrawals

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-19

NJ

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt resulted from identity theft
Complaint: On XXXX XXXX, XXXX, a subsidiary of IndyMac, fraudulently induced my late mother into executing a high-cost, predatory reverse mortgage transaction insured by XXXX after IndyMac was already ceased by the FDIC. The transaction declares that my mother received approximately $ XXXX, paid of an existing mortgage for approximately $ XXXX, demanded approximately $ XXXX in closing cost from my mother, and in return, she received a check for approximately {$200.00}! Since then, Financial Freedom and OneWest Bank have caused at least XXXX counterfeit instruments titled " assignment of mortgage '' to be recorded upon my mother 's title, the first of which falsely asserts that XXXX was the grantee, and resulted in the unlawful conversion and forging of a transferable record created without my mother 's knowledge, consent, or her electronic signature as required by federal laws ( XXXX and XXXX ). Upon checking the XXXX, I uncovered that XXXX, not Financial Freedom, OneWest, or CIT Bank, is declared the owner of the aforementioned unlawfully converted and forged eNote and corresponding paper note. To the contrary, OneWest as a Division of CIT Bank, not XXXX, is the foreclosure Plaintiff in an unlawful debt collection attempted commenced in the XXXX XXXX XXXX NJ as of XXXX XXXX using the aforementioned counterfeit documents and false statements.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-15

Kailua Kona, HI

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-15

South Florida, FL

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Complaint: Trying to obtain a short sale approval for a deceased borrower. Submitted a completed short sale package twice to the lender/servicer Financial Freedom/One West Bank on XXXX/XXXX/16 and XXXX/XXXX/2016. The file has been assigned to a XXXX XXXX at XXXXXXXXXXXX. I have send email to follow up but emails has been ignored. I was told that XXXX has XXXX45 day to look at the file and there is nothing I could do to expedite that. Can you offer any assistant in this matter?
Company Response: Closed with explanation

Disputed: No Timely Response