CAPITAL ONE FINANCIAL CORPORATION
Consumer Complaints
There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 276
2019-01-15
Snellville, GA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Closed with explanation
2019-01-15
Jamaica, NY
Closing an account
Checking or savings account: Other banking product or service
Funds not received from closed account
Company Response: Closed with explanation
2019-01-15
Gloucester City, NJ
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Closed with monetary relief
2019-01-15
Gastonia, NC
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with monetary relief
2019-01-15
Bloomington, MN
Getting a credit card
Credit card or prepaid card: Store credit card
Application denied
Company Response: Closed with explanation
2019-01-15
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with monetary relief
2019-01-15
Douglasville, GA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with non-monetary relief
2019-01-15
Key Biscayne, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Complaint: This account was open in 2010 and was paid in full, still shows in my credit report as a negative impact and i am trying to remove from my credit report.
Company Response: Closed with explanation
2019-01-15
Hopelawn, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-01-15
Hutto, TX
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Let me first demonstrate the landscape, the canvas that has been existant for several years now and repeatedly shown in CFPB complaints towards both Capitalone & XXXX ...
CapitalOne ; a financial institution ; has a combative relationship with XXXX ; a financial institution ; and because of an obvious behind the scene grudge, animosity.. the consumer is damaged, harmed and suffers repeated problematic situations needy of babysitting matters where the banking institution is to remedy, seamlessly and without consumer intervention as a practice. Cap1 can research and find I've had 2 accts with them and the first was short lived when I discovered this behind the scene combative relationship only to discover it was not the specific card, program or theme of the credit line ; but rather followed over to the current Cap1 '' Buy Power '' card/program ... It was this animosity that had me leave the first Cap1 offering, evidencing the longevity of the existing problem.
XXXX Now for the current chapter of this problem ....
Because of this existing relationship, XXXX can not /willnot establish a digital bill pay relationship ; as it does with all other financial institutions and other large companies and Cap1 must be paid with alternative method, a check cut and mailed by XXXX personnel. This issue, distinction of online billpay has always created lengthy delays in payment to Cap1 and has been the source of several complaints regarding an assortment of burden to me as a consumer. Upon immediate need for payment to secure a specific balance adjustment, I've been forced to deviate from XXXX 's bill pay and must go directly to Cap1 and make payment there by some sort of digital transfer directly from my checking acct.
In my defense, XXXX does have a deficiency showing the option for me to put a hold on those funds after this snail mail check payment vs the immediate pull from the acct that normally occurs and the available balance is reduced from the digital payment..
Currently, Cap1 has a check in hand and is refusing to apply the funds to my account and creating further frustration, seemingly as a retaliatory politics to alienate XXXX customers, XXXX flinging as XXXX does in return with me in the middle.
I'm sick and XXXX tired of this XXXX, ya 'll grow the XXXX up and treat each others customers ( whom are also your customers ) with respect and timely handling of their financial matters.
Company Response: Closed with explanation
2019-01-15
Church Point, LA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Complaint: Spoke to an escalations analyst on XX/XX/19 who stated that an executive administrator would give me a phone call on XX/XX/19 in regards to the numerous concerns that I have informed Capital One of. As of XX/XX/19, I have still not been given a phone call.
Company Response: Closed with explanation
2019-01-15
Three Bridges, NJ
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Received unwanted marketing or advertising
Company Response: Closed with explanation
2019-01-15
Mc Kees Rocks, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with non-monetary relief
2019-01-15
Tallahassee, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-01-15
Madison Park, LA
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Closed with explanation
2019-01-15
Charlottesville, VA
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Complaint: Hai this is XXXX XXXX XXXX and i got a mail saying that i have been pre-approved for {$1500.00} from Capitol One and after i applied they gave me {$300.00} credit approval account number ending with XXXX and my last four digits of social security is XXXX and i am totally dis-satisfied with there entrust statements and false promises.i know my credit score was bad but they pushed me to apply this card to get {$1500.00} limit but they cheated me by giving me {$300.00} approval I want to raise the complaint on the creditor and i dont dont want any kind of relationship with them and please do close my account with these kind of scammers and my scores should effect even i close this account Please try to help me out with this case and ban this kind of cheater in the market Please contact me on my phone XXXX
Company Response: Closed with explanation
2019-01-15
Spring Hill, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Transaction Date : Posted Date : Description : Amount : XX/XX/2018 XX/XX/2018 XXXX {$1000.00} XXXX On XX/XX/2018, I XXXX XXXX , made a reservation via the XXXX- XXXX XXXX XXXX XXXX website for a stay from XX/XX/2018, through XX/XX/2018. Note : Apparently they are affiliated with XXXX in which is what reflects on my credit card statement. I never agreed for my personal information including my credit card account number to be shared with XXXX. I was under the impression that all my information was only going to be shared with XXXX.
Original reservation was for a condominium privately owned located at : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, FL. XXXX, with a living area square footage of 1,282.
|Refer to Exhibit # 1 | On XX/XX/2018, two days prior to checking in for my intended reservation, the owner of the condominium XXXX XXXX , notified me via email that she was moving me to another condominium that she owned due to a slight possibility that the swimming pool at original condominium reserved might be closed during the week of our stay. XXXX Refer to Exhibit # 2 | Reservation was moved to : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, FL. XXXX, 0.6 miles away, with a living area square footage of 960 | Refer to Exhibit # 3 | XXXX XXXX XXXX Appraisers Office. Living space record of original condominium reserved and living space of condominium moved to. The condominium moved to was 322 square feet smaller than original reservation| Exhibit # 4.0 and 4.1 | On XX/XX/2018, I replied to Mrs. XXXX email making her aware that it concerns me that the condominium in which she moved me to was smaller than the original condominium on my reservation. Note : Two days before the check-in date was extremely short notice and unacceptable. I kind of accepted the last minute change due to the fact that with only two days prior to checking in, it was going to be a challenge to find another property where to stay with my family. |Refer to Exhibit # 5.0 and 5.1 | The distance between original condominium reserved and condominium moved to was 0.6 miles according to XXXX driving directions.
On XX/XX/2018, at approximately XXXX XXXX, I made several attempts to reach Mrs. XXXX via her cellular number of record. However, I was not able to reach her.
On XX/XX/2018, at XXXX XXXX, I sent Mrs. XXXX an email making her aware of my dissatisfaction with the size of the condominium that she had moved my family and I to. I even requested for Mrs. XXXX to rent me another unit at the same location in order to avoid having to move to another location. The unit could of being a bit bigger or just simply another condominium for a total of 2-units in order to feel comfortable during our 7-night stay. On the same email, I also discussed with her another matter that was brought up to her attention by XXXX XXXX from the management office | Refer to Exhibit # XXXX | On XX/XX/2018, at approximately XXXX XXXX, Mrs. XXXX showed up at the condominiun unannounced while my wife was alone inside the condominiums exterior lanai with the sliding glass door closed and was unable to hear Mrs. XXXX knocking on the door. Mrs. XXXX allowed herself inside the condominium without any justifiable reason. Again my wife was the only person inside the condominium while Mrs. XXXX was knocking on the door. My wife was extremely frightened by Mrs. XXXX unannounced presence inside the condominium since she was a total stranger as far as she knew. As of the date of this letter, my wife still remembers Mrs. XXXX actions and continues to have nightmares as she did the same night when she went to bed a few hours after Mrs. XXXX left the condominium. Mrs. XXXX actions were extremely unacceptable and constitute an unethical business practice. Not only that, but she also acted reckless and could have caused a deadly situation since we always travel with firearms for our protection.
When I made Mrs. XXXX aware that my wife didnt like the fact that she just allowed herself inside the condominium unexpectedly. Mrs. XXXX stated that she had knocked on the door several times and didnt get an answer. So, therefore, she let herself inside. | Refer to Exhibit # 7| Mrs. XXXX response. | Refer to Exhibit # 8| Once Mrs. XXXX made contact with my wife inside the condominium, she told her that she was there to discuss a situation that was brought up to her attention by XXXX XXXX from the management office at approximately XXXX XXXX. In which was the time when the second part of the party arrived at the property. She then informed my wife that she needed to speak with me and for her to please reach out to me. I was only downstairs in the beach area speaking with other guests that were there looking at dead fish by the seashore. In which we later learned the reason for the dead fish. So, therefore, I immediately went upstairs and spoke with Mrs. XXXX. She stated that the management office informed her that there were a total of 7-guest in our party and that we had previously agreed to only 6-guest in the party when I made the reservation. I again, informed Mrs. XXXX that I had already discussed and cleared the issue with the management office as I stated on my earlier email to her. Mrs. XXXX also stated again just like in an earlier email that the management office informed her that our party had to split and offered for me to rent another room/condominium for a week at a different property. |Refer to Exhibit # 6| I informed her again that my nephew was only visiting and that he would return back to my sisters rental unit soon. She then informed me that she will allow my nephew to stay one night and that she was going to send me an email shortly and requested for me to please reply back stating that my nephew would only be visiting. In which I immediately replied to her email.
Mrs. XXXX then stated that the management office has previously called law enforcement officials in order to remove previous guests from the condominium because they had more than 6-guest in their party. In which is not allowed per contract and per fire department ordinance. She also stated that every time she sees a local number like my number on a reservation request, it raises a red flag to her because theyve had issues in the past with locals. In which to me thats considered discrimination and unacceptable.
For the record, the situation was as follows : Mr. XXXX XXXX is a member of the condominiums management office. He brought to my attention that only 6-guests were allowed during my stay per fire department ordinance. Mr. XXXX made me aware of the fire department ordinance due to the fact that he saw my cousin arriving with my XXXX-years old nephew and was under the impression that he was part of my party. I explained to Mr. XXXX that my cousin, his wife and their son were only part of my party. And made him aware that my nephew was just going to visit for a little bit and then return back to where my sister was staying in XXXX XXXX. In which wasnt very far from where I was staying. Mr. XXXX agreed that my nephew was allowed to visit. However, he still informed Mrs. XXXX that our party was a total of 7- guests. As previously discussed on this document, Mrs. XXXX waited until after XXXX XXXX to further discuss the issue in person even after she confirmed receiving my reply email. And again, she showed up at the condominium unannounced and allowed herself inside the condominium without any legitimate reason.
Mrs. XXXX failed to address the issue regarding my dissatisfaction with the condominium via an email reply to my email sent to her on XX/XX/2018, at XXXX XXXX, or when she showed up at the condominium at approximately XXXX XXXX, on XX/XX/2018. So, therefore, I sent Mrs. XXXX another email on XX/XX/2018, at XXXX XXXX, expressing again my dissatisfaction with the condominium. |Refer to Exhibit # 9| On XX/XX/2018, at approximately XXXX XXXX, Mrs. XXXX sent me a message via the XXXX message portal stating that the pool at the location where the original reservation was made was available for the rest of my stay. I responded to Mrs. XXXX stating that I have decided to stay at the condominium where she moved us to due to the fact that we had to pack and then unpack again clothes for 6 guests in which consisted of clothes for 7-nights. And also pack and then unpack groceries that we had already bought for a 7-night stay. I always agreed in moving to a larger unit or renting another unit where we were moved to. Not packing and unpacking half a mile away.
XX/XX/2018 - Maintenance Requested as Follows : Small bedroom bathtub Doesnt drain properly while taking a bath.
Bedroom with twin beds - Top door hinge coming off the door frame. Difficult to open and close.
Kitchen Stove - Left front burner doesn't work.
Lanai - Sliding door difficult to open. Right panel.
Hallway by front door - Needs to be cleaned / moped.
And made a special request : Please inform me when the maintenance staff is coming so that our privacy is not invaded as the incident on XX/XX/2018. '' |Refer to Exhibit # 10| The door hinge and the kitchen stove issue were resolved on XX/XX/2018. However, the maintenance staff failed to give me a heads up prior to entering the condominium per my request. My cousin was sleeping inside the master bedroom when the maintenance staff entered the condominium. He stated that he didnt hear anyone knocking on the door.
XX/XX/2018 Checked-out -The issue with the small bedroom bathtub, the lanais sliding door glass issue or the cleaning issue by the front door wasnt resolved. The maintenance staff reported that he changed the wheels of the sliding door glass and adjusted them to the best he can. However, there were no signs of the wheels being replaced. He just simply placed the sliding door glass back on the tracks and prayed for the best in which his quick fix didnt last very long.
To make matters worse. Mrs. XXXX knew that XXXX County already had the presence of the well-known deadly and toxic Red Tide algal bloom. During our entire stay, we were not able to enjoy the beach area due to hundreds of dead fish laying on the shore and the foul smell in the air of dead fish. We also had very limited use of the condominiums pool area due to the foul smell in the air of dead fish coming from the shore area.
During the very limited amount of time, my family and I were at the beach and pool area, we experienced symptoms of irritated throat accompanied by a burning sensation. And also sneezing and tearing. In which are symptoms caused to humans when they breathe the toxics of the red tide. Other guests were also experiencing very similar symptoms, The condominiums pool rules are that only 16-guests are allowed at a time due to its capacity. So we were extremely limited on the use of the pool too.
Mrs. XXXX failed to disclose to me the Red Tide conditions on the beach and the hazard to human health in which placed my familys and I health at risk.
My family had to be seen by their primary care physicians due to ongoing symptoms of being exposed to the toxics produced by the Red Tide. In which they have paid for office visit co-pays and medications.
Company Response: Closed with explanation
2019-01-15
WI
Problem with a purchase shown on your statement
Credit card or prepaid card: Store credit card
Card was charged for something you did not purchase with the card
Complaint: i had a credit card with Cabelas. They change who services their cards to Capitol One. It was at the time of the change of providers my credit information was breached. Cabelas and Capital One are responsible for this breach. this has caused me to be inconvenienced by spending hours talking with Cap One, sending emails to the CFPB, overnighting the payment for the charges i owed, talking to the bank and social security. I have had to spend money on fraud protection and freeze my credit. My credit score has gone down because Cap One has sent me two new credit cards. one of which i never received. Have other people been affected during this change of providers?
I also received an email from Social Security telling me someone tried to change the password on my social security account!
Company Response: Closed with explanation
2019-01-15
Federal Way, WA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Complaint: Re : Capital One World MasterCard promotion offering 0 % interest for 12 months with 2 % transfer fee.
In XX/XX/XXXX I transferred in excess of {$5000.00} to my Capital One credit card. My current statement ( payment due date of XX/XX/XXXX ) does not reflect this agreement, but instead shows an interest charge of {$90.00} and a minimum payment of {$140.00} due on XX/XX/XXXX. Both of these figures are in error.
On XX/XX/XXXX I spoke with three Capital One representatives ( rep ID numbers XXXX, XXXX, and XXXX ), including a supervisor. They acknowledged that there was a system error in recording the promotional offer. I was not informed by Capital One of this error either by mail or email before I had made my telephone call.
These representatives told me that a correction may take " two billing cycles '' to correct and that I should continue to make the {$140.00} minimum payment ( s ) until this was corrected.
I protested that the entire statement was in error and that the {$140.00} minimum payment was excessive based on my prior experience with these types of promotional offers. They were, in fact, asking me to pay for their mistake. They refused to offer either a reduced minimum payment in line with my expectations, or a waiver of payment until such time as they corrected their problem.
Company Response: Closed with explanation
2019-01-14
TX
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Complaint: The XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX XXXX XXXX XXXX XX/XX/2019 Capital One Spark Business XXXX. XXXX XXXX XXXX, VA XXXX CEASE AND DESIST If you are represented by legal counsel, please direct this letter to your attorney immediately and have your attorney notify us of such representation.
We are writing to notify you that XXXX XXXX, the person to whom you addressed your letter, is not and has never been associated with XXXX XXXX XXXX. Accordingly, you are hereby directed to CEASE AND DESIST SENDING CORRESPONDENCE TO XXXX XXXX AT XXXX XXXX XXXX XXXX XXXX, CEO of the XXXX XXXX, is the sole owner of XXXX XXXX XXXX, located at XXXX XXXX XXXX, XXXX, TX XXXX It has come to our attention that you have been sending letters to XXXX XXXX, who is not and has never been, associated with The XXXX XXXX.
We demand that you immediately ( A ) cease and desist your unlawful use of someone else 's name associate with The XXXX XXXX and ( B ) provide us with prompt written assurance within ten ( 10 ) days that you will and desist from sending correspondence addressed to XXXX XXXX.
If you do not comply with this and desist demand within this time period, XXXX XXXX is entitled to use your failure to comply as evidence of willful infringement and seek monetary damages and equitable relief.
In the event you fail to meet this demand, please be advised that XXXX XXXX has asked us to communicate to you that it will contemplate pursuing all available legal remedies, including seeking monetary damages, injunctive relief, and an order that you pay court costs and attorneys fees. Your liability and exposure under such legal action could be considerable.
Before taking these steps, however, XXXX XXXX, sole proprietor of XXXX XXXX XXXX, wished to give you one opportunity to discontinue your illegal conduct by complying with this demand within ten ( 10 ) days. If you or your attorney have any questions, please contact me directly.
Sincerely, XXXX XXXX, CEO cc : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX
Company Response: Closed with explanation
2019-01-14
Irving, TX
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with explanation
2019-01-14
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-01-14
Fort Macarthur, CA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Closed with explanation
2019-01-14
Charleston, WV
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Company Response: Closed with explanation
2019-01-14
Grandville, MI
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation