CAPITAL ONE FINANCIAL CORPORATION
Consumer Complaints
There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints by Product
| Credit card - | 12920 |
| Credit card or prepaid card - General-purpose credit card or charge card | 7841 |
| Credit reporting, credit repair services, or other personal consumer reports - Credit reporting | 4703 |
| Debt collection - Credit card debt | 1812 |
| Debt collection - Credit card | 1807 |
| Bank account or service - Checking account | 1450 |
| Checking or savings account - Checking account | 1402 |
| Consumer Loan - Vehicle loan | 1050 |
| Credit card or prepaid card - Store credit card | 812 |
| Vehicle loan or lease - Loan | 604 |
| Bank account or service - Other bank product/service | 532 |
| Debt collection - I do not know | 445 |
| Mortgage - Other mortgage | 376 |
| Credit reporting - | 363 |
| Checking or savings account - Other banking product or service | 336 |
| Bank account or service - Savings account | 336 |
| Checking or savings account - Savings account | 315 |
| Mortgage - Conventional adjustable mortgage (ARM) | 244 |
| Mortgage - Conventional fixed mortgage | 240 |
| Debt collection - Other (i.e. phone, health club, etc.) | 208 |
| Debt collection - Other debt | 185 |
| Mortgage - Conventional home mortgage | 127 |
| Mortgage - Home equity loan or line of credit | 123 |
| Bank account or service - (CD) Certificate of deposit | 120 |
| Consumer Loan - Installment loan | 104 |
| Debt collection - Auto | 90 |
| Money transfer, virtual currency, or money service - Domestic (US) money transfer | 83 |
| Debt collection - Auto debt | 79 |
| Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report | 72 |
| Checking or savings account - CD (Certificate of Deposit) | 64 |
| Money transfer, virtual currency, or money service - Mobile or digital wallet | 46 |
| Credit reporting, credit repair services, or other personal consumer reports - Credit repair services | 43 |
| Mortgage - Home equity loan or line of credit (HELOC) | 43 |
| Mortgage - Other type of mortgage | 42 |
| Consumer Loan - Personal line of credit | 38 |
| Money transfer, virtual currency, or money service - Virtual currency | 33 |
| Credit card or prepaid card - General-purpose prepaid card | 29 |
| Payday loan, title loan, or personal loan - Personal line of credit | 24 |
| Money transfer, virtual currency, or money service - International money transfer | 21 |
| Mortgage - FHA mortgage | 20 |
| Money transfers - Domestic (US) money transfer | 19 |
| Consumer Loan - Vehicle lease | 17 |
| Debt collection - Mortgage | 16 |
| Prepaid card - General purpose card | 15 |
| Payday loan, title loan, or personal loan - Title loan | 13 |
| Money transfers - International money transfer | 12 |
| Vehicle loan or lease - Lease | 11 |
| Debt collection - Mortgage debt | 11 |
| Debt collection - Medical | 10 |
| Credit card or prepaid card - Gift card | 8 |
| Money transfer, virtual currency, or money service - Traveler's check or cashier's check | 8 |
| Payday loan, title loan, or personal loan - Installment loan | 7 |
| Bank account or service - Cashing a check without an account | 7 |
| Debt collection - Medical debt | 6 |
Latest Complaints
2019-12-11
Madison, WI
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Company Response: Closed with explanation
2019-12-11
Hollywood, FL
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Closed with explanation
2019-12-11
GA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-12-11
Scottsdale, AZ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2019-12-10
Glen Allen, VA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2019-12-09
Ft Lauderdale, FL
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Closed with explanation
2019-12-09
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-12-09
Sarasota, FL
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Closed with explanation
2019-12-09
Kingstree, SC
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-12-09
Blue Hill, AR
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2019-12-09
Nappanee, IN
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with non-monetary relief
2019-12-09
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation
2019-12-09
Barceloneta, PR
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with monetary relief
2019-12-09
Columbus, OH
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with explanation
2019-12-08
New Iberia, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-12-08
Colts Neck, NJ
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-12-08
Alta Loma, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-12-08
Norfolk, VA
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-12-07
Perris, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-12-07
Laurel, MD
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-12-07
Bremen, GA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief
2019-12-06
Palos Park, IL
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2019-12-06
Norco, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-12-06
Sandy Hook, CT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Information belongs to someone else
Company Response: Closed with explanation
2019-12-06
Montello, WI
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
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