CAPITAL ONE FINANCIAL CORPORATION
Consumer Complaints
There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 236
2019-03-07
San Antonio, TX
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with monetary relief
2019-03-07
Seattle, WA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: On XX/XX/2018 COAF did a hard inquiry on my credit report. I have never tried to apply for a loan nor have I ever had any interactions with COAF. This hard inquiry was made without my permission.
Institution Information Coaf XXXX, TX XXXX ( XXXX ) XXXX
Company Response: Closed with explanation
2019-03-07
Washington, DC
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-03-07
Phoenix, AZ
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-03-07
Philadelphia, PA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I was shocked when i applied for a mortgage and was reviewing my credit report and found a late payment on the date below : 30 days late as of XX/XX/2018 I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.
Company Response: Closed with non-monetary relief
2019-03-07
Tulsa, OK
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I was charged a {$19.00} member fee from Capital One in XX/XX/2018. I was not notified of this, and had not used the card at all for months prior. Three months later ( XX/XX/2018 ), they reported me to the credit bureau for not paying what was now a bill of {$110.00} due to late fees.
This drastically dropped my credit score and has prevented me from buying a house. I do not think this is justified because I have never made a late payment before and I paid the full fee of {$110.00} on XX/XX/2018 immediately after realizing I had an unpaid balance.
I would like this removed from my credit report as quickly as possible.
Company Response: Closed with non-monetary relief
2019-03-07
Discovery Bay, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: 2 time 's on credit report, should be 1 time ...
Company Response: Closed with explanation
2019-03-07
Opelousas, LA
Problem getting a card or closing an account
Credit card or prepaid card: General-purpose prepaid card
Trouble closing card
Company Response: Closed with monetary relief
2019-03-07
Tallahassee, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-03-07
Hamburg, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-03-07
Brooklyn, NY
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: MY CREDIT CARD ACCOUNT WAS CLOSED WITHOUT ANY WARNING ( S ). I DIDNT GET ANY NOTICE ON MY LATE PAYMENT AND ONLY REALISED MY ACCOUNT HAS BEEN CLOSED AT THE TIME MY ACCOUNT WAS FUNDED. I NEED MY CREDIT CARD ACCOUNT REOPENED.
Company Response: Closed with non-monetary relief
2019-03-07
Brooklyn, NY
Closing an account
Checking or savings account: CD (Certificate of Deposit)
Fees charged for closing account
Company Response: Closed with explanation
2019-03-07
Eton, GA
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Didn't receive services that were advertised
Complaint: The cashier at Kohls signed me up for the card. I never got anything in the mail or E-mail after. No card, no offers, no nothing. I assumed that it fell through, but now that it is on my XXXX I feel scammed!
Company Response: Closed with explanation
2019-03-07
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2019-03-07
Moreno Valley, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Closed with explanation
2019-03-07
Killeen, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-03-06
Parsippany, NJ
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Closed with explanation
2019-03-06
Franklinton, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2019-03-06
Utica, NE
Problem when making payments
Credit card or prepaid card: Store credit card
Problem during payment process
Company Response: Closed with explanation
2019-03-06
Newark, NJ
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: To my knowledge, I was never late on my Capital One credit card with account number XXXX. But I realized that I was reported as being 30 days past due in XX/XX/XXXX which is not true. I have had this credit card since XX/XX/XXXX with no late payments and not sure why all of a sudden I was reported late. To my knowledge I have always have 100 % positive payment history and have not only tried to pay way before my due date, but also have tried to pay more than the minimum amount. Like even now my balance is {$0.00} because I make sure to maintain my credit properly.
Company Response: Closed with explanation
2019-03-06
Lebanon, OR
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-03-06
Hagerstown, MD
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-03-06
Fort Worth, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Company Response: Closed with explanation
2019-03-06
Campus, NM
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with explanation
2019-03-06
Biloxi, MS
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation