BARCLAYS BANK DELAWARE

2015-12-04

OH

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: I had my credit card number stolen in XXXX of 2015. It was my Carnival MasterCard through Barclaycard services of Delaware and the merchant of the charge is actually the one who phoned me the following day after it occurred and asked me if I made the charge, which I told him I did not, so I then proceeded to call my credit card company and explain to them the situation. They did immediately send me out a new card and number and at that time I thought and from the way they explained it that it would be resolved in a few days. On XXXX XXXX, 2015 I called them again because I noticed the charge was still on there and they basically said they had n't been able to reach the merchant which I have a hard time believing since it was XXXX. So I filed a complaint and was given a complaint number. It is now XXXX XXXX, 2015 and the charge is still on there. They told me on the day I filed the complaint that it would take 45 days to resolve and it is still not resolved. I have been a loyal customer for years with this company and have paid off my card in full several times, am always on time with my payments and this charge is still on my card. I find it ridiculous that this is occurring. I use this card a lot and I have never questioned a charge before and they are basically treating me like I am the criminal and I am absolutely getting nowhere with them. So that 's why I am writing to you.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-03

Las Cruces, NM

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-12-03

UT

Billing disputes

Credit card:

Complaint: I signed up for a financing office through XXXX, serviced through Barclaycard US and the user agreement and deferred interest was not clearly explained or stated as I was mislead to think that it was an non interest incurring financing period, not a deferred period. I would have never signed up for the promotion had I known it was deferred. I was charged {$490.00} of interest on a product that I did n't think would be accruing interest until the no interest period ended. I do n't feel as though I should be responsible for this mislead charge. Their claim is that this is stated on my paper billing, but I get paperless statements and its not reflected there.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-03

Boynton Beach, FL

Closing/Cancelling account

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-02

Lewiston, NY

Delinquent account

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-02

Worcester, MA

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-02

Northside, NC

Other

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-01

Muncy Creek, PA

Transaction issue

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-01

Phila, PA

Other

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-01

MA

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: Fraud charge on credit card for product never received. BarclayCard Services XXXX. XXXX XXXX XXXX, DE XXXX
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-01

Woodland, WA

Late fee

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-01

GA

Unsolicited issuance of credit card

Credit card:

Complaint: I received a bill for an XXXX XXXX XXXX Mastercard, issued by Barclaycard. The bill was for a past due charge of {$89.00} which related to the card 's annual fee. I never signed up for this Mastercard, nor received the card, nor activated the card, nor used the card. I called Barclaycard to deactivate the card and have the annual fee charge removed. They deactivated the card but refused to remove the {$89.00} annual fee charge. Their explanation was that I used to have a XXXX XXXX XXXX US Airways Visa card and that as a result of the US Airways XXXX XXXX XXXX merger I was issued a new card through Barclaycard. The Barclaycard representative I spoke to informed me that if I did not pay the charge, it would go to collections and negatively impact my credit. The unsolicited issuance of a credit card and subsequent charge of an annual fee is an entirely fraudulent and underhanded business practice. This is theft. Barclaycard has signed me up for a service without my consent and is charging me a fee that I did not agree to. I did not request their Mastercard, I did not receive their Mastercard, I did not activate their Mastercard, and I did not use their Mastercard. Their actions appear to me to be entirely criminal. They are preying on unsuspecting consumers and I request your help with this matter.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-11-30

Hartford, AR

Credit card protection / Debt protection

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-29

Lb, CA

Billing disputes

Credit card:

Complaint: This whole practice seems predatory in nature. Barclay did not send statements via the mail, I did not activate the new card sent in XXXX, and they rebranded the card to XXXX vs combine with XXXX card - this is confusing, especially when they were selling these as if these programs were combining, not 'rebranding ' the XXXX XXXX card. On the plane, as the stewardesses told us about this, they even said they were combining as a way of selling the card to passengers. Barclay is giving incorrect information to consumers, and not billing properly. XXXX XXXX and XXXX XXXX have been saying they were combining their miles program for a while ( year maybe? ) My XXXX XXXX card was paid off until XXXX. I did n't realize I used that card ( maybe pulled it from my wallet on accident ) in XXXX. They now go by XXXX XXXX XXXX, which I 'm unfamiliar with because a ) they told me they combined programs b ) they were emailing me XXXX XXXX statements until XX/XX/XXXX, but since XX/XX/XXXX were simultaneously emailing me under XXXX emails - the VERY similar names confuse people about this program, especially since they were saying they were combined. c ) they emailed statements instead of mailing them as I asked them to do in XX/XX/XXXX c ) when I call, they keep saying it 's the XXXX card ( but my XXXX XXXX card is called the same! ) and d ) cancelled the XXXX XXXX card so when I call it says it 's not active so I believed their statements saying it combined. In XX/XX/XXXX I called after seeing a negative hit on my credit. The gentleman said he would mail me statements and said they mailed a card to me in XXXX, but it was not activated. I paid what was due and waited for statements. Today, XXXX XXXX I looked at my credit and see negative entries by Barclay again. I called and the XXXX lady said it was XXXX card again. After some arguing, she put me on hold, did research and came back on the line apologizing saying it was XXXX XXXX but she could n't help me. She transferred me and the line disconnected. I called XXXX more times and still disconnected upon transfer. I have call logs on my phone. I tricked the system and talked Dol on the XXXX call who was disbelieving of most of what I explained. I had to prove to her that statements were changed from email to mail in my previous disconnected call from the morning ( she said there were no notes and no way of verifying. ) I was transferred to a supervisor XXXX who confirmed she could see the change. The supervisor XXXX ( id # XXXX ) told me : a ) I could write their XXXX Credit Bureau Disputes deptmnt, but no email or calls b ) she could n't give me my account number, I do n't have a card, so she 'll mail it to me ... .then I can use that to mail a letter to XXXX. This whole dispute is based on the fact that they did n't mail me a statement, but they want me to use mail and wait for more mail? c ) She said they could correct bank errors but was n't at first inclined to consider this a bank error. After some back and forth, she said she 'll have a manager call back but hers, XXXX XXXX whom she had just talked to, was no longer available. She 'll have them listen to the XXXX call, and then consider reversing on my credit if I did ask, and they did say they 'd mail the statement. I obviously ca n't listen to that same call so have to 'trust ' whoever listens to that call. I asked her to listen to it now. XXXX said she ca n't do it given their policy. I 'm waiting a call back, but again, this process seems very predatory and in this case, was also a banking error that caused the issue on their part. They so far have not admitted to any error and I 've now reached out to them on multiple occasions to resolve this issue.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-11-28

Baltimore, MD

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-28

Gloucester City, NJ

Billing disputes

Credit card:

Complaint: Credit card issuer is reporting inaccurate information to my credit reports in violation of the FCRA.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-28

Rncho Domingz, CA

Customer service / Customer relations

Credit card:

Complaint: Our lender is requesting an updated barclays statement with account number and balance ( not an uncommon request ). I called on XXXX and was told that their systems are down and it would take up to XXXX hours to complete. XXXX hours later the request was not completed. I called again on XXXX and they said they would email it by XXXX. They did n't. I called at XXXX on the very same day and they said it would happen by XXXX. It did n't. I called again at XXXX and they told me that the person I spoke to on Tuesday did n't create a case number. This is unacceptable as our financial future hangs in the balance. How is is that every other major credit card company was able to comply with a very common request within minutes, but barclay 's was unable to. This does n't seem fair or right that I will incur financial loss from their incompetency. Also, how is it possible that a financial institution has no backup plan for when systems are down. They keep saying their fax is down. In 2015, really?
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-27

Buffalo, NY

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-11-25

Cementville, IN

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-11-25

Phoenix, AZ

APR or interest rate

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-25

York, PA

Credit line increase/decrease

Credit card:

Complaint: I was promised 18 month 0 % interest financing, however, the company Barclaycard is charging me interest and refuses to correct or refund me for the interest they 've charged.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: Yes Timely Response

2015-11-25

San Antonio, TX

Other

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-11-24

Aventura, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-11-24

Ridley Park, PA

Delinquent account

Credit card:

Complaint: I have an XXXX XXXX XXXX Aviator Red Master Card that was closed due to a {$14.00} charge that went 90 past due. I was not aware that a {$14.00} charge was posted to my credit card as I made a {$1400.00} payment to this card account in XXXX 2015 to bring the balance to zero. All communication to me by the bank was sent electronically and was never received. I incurred and paid {$120.00} in late fees for the {$14.00} charge. The Bank never notified me that my account was past due and that it was being reported to the credit agencies. On XXXX/XXXX/15 I was mailed a hard copy letter informing me that my account was cancelled and that the delinquency was reported to the credit agencies. No communication of this issue was made known to me by mail before XXXX/XXXX/15. Customer service at the credit card company/BANK is unresponsive. Promises to remediate have been made with no follow up. The credit card company has admitted to me that proper notification procedures were not followed. No follow up or further communication by the card company has been completed. Principal and late fees totaling {$130.00} have been paid even though the original charge in question was only {$14.00}. The primary problem is email communication including bill delivery that likely never reached my inbox due to spam filtering. Lesson learned, do not select electronic bill payment and presentment. Stick with snail mail.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-11-24

DC

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: On XXXX/XXXX/2015 I was alerted via text message of a fraudulent charge on my Barclay Card in the amount of {$1100.00}. I called the company immediately and confirmed that the charge was indeed fradulent. On XXXX/XXXX/2015 I called to inquire about the status of the case and I was informed it had been filed with the wrong department within Barclay. They then opened a new ticket and assured me the fradulent charge would be addressed. Today on XXXX/XXXX/2015 I called again to inquire about the status of the case and I was informed that nothing had been done since the new ticket was opened four months prior. Please help for I am being assured the case is being looked into and six months later the fradulent charge is still active on my account.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response