BARCLAYS BANK DELAWARE

2015-12-28

Chandler, AZ

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-12-28

West Newfield, ME

Transaction issue

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-28

Westfield Ctr, OH

Closing/Cancelling account

Credit card:

Complaint: I have a Barclaycard Arrival credit card. The account was closed by the bank and the department responsible for closing my account refuses to take my phone call to explain to me why the account was closed. They are keeping over {$400.00} worth of points I have earned.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-28

Franklin Lks, NJ

Rewards

Credit card:

Complaint: I have a Barclays XXXX Extra points VISA card. When I purchase items, I accumulate points that can be redeemed for NFL merchandise. On XXXX/XXXX/15, I used their system to request a redemption for an XXXX XXXX NFL replica jersey. It told me that they would ship it to me in 3-5 business days. On XX/XX/XXXX, I tried ( in vain ) to contact them by phone at the customer service number. Their site showed the item as " located in inventory '' yet it was not shipped to me. I was passed from department to department, although nobody claimed to be able to help me with the issue. I finally emailed them asking what the delay was. Customer service emailed me back saying that they were looking into it and would get back to me via email with an update. I received additional emails from them on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX stating that they were still " looking into it. '' On XX/XX/XXXX, they sent me an email advising me that they were cancelling my order and returning my points with no explanation or consideration on their part. I have since received XXXX more emails saying that they apologize and are forwarding my issue to a supervisor. I 'm not sure how to take this. What good is getting my points back if they ca n't fulfill orders on their end? I am totally frustrated that I ca n't speak to anyone at customer service, that their site still shows the item as " located in stock, '' that my item was never shipped, and that they have taken ZERO steps to make the situation right.
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-12-26

Muncy Creek, PA

Customer service / Customer relations

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-12-24

NC

Communication tactics

Debt collection: I do not know

Called after sent written cease of comm
Complaint: Harassing calls and bringing up the past credit one bank with XXXX credit monitoring
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-23

Bristol, CT

Delinquent account

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-23

NC

Rewards

Credit card:

Complaint: Hello I have been a Barclays account holder for several years having multiple accounts. They ended up closing my Barclay Arrival XXXX ending in XXXX however they did not release the accrued rewards in the account. I talked to someone when I inquired about my account closure and it was my understanding that I would receive a check for the rewards that were accured which was for over {$1000.00}. I have not seen any credit/check from Barclay and any further communication to them tells me I will get account closure info in the mail. On my XXXX XXXX, 2015 statement it indicated I had XXXX reward points available. However I have not been able to get these rewards out.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-22

Fort Lee, NJ

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-22

College Hills Mall, IL

Customer service / Customer relations

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-22

East Rockaway, NY

Delinquent account

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-22

FL

Other

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-12-22

Closing/Cancelling account

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-22

Sandy Hook, CT

Late fee

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-22

Youngstown, FL

Closing/Cancelling account

Credit card:

Complaint: According to the letter states We 're sorry to tell you that we will be closing your Barclaycard XXXX XXXX Card account for the reason outlined below. All cards issued on your account will expire on the last day of this month and new cards will not be issued. Balanceon this account is too high.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-22

Worcester, MA

Other

Credit card:

Complaint: On XXXX I sent notice to Barclay Cards informing them not to withdraw from my bank account because it is in a debt management program. on XXXX an authorized amount of XXXX was deducted and I have not been able to resolve this with them despite calls, emails
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-22

Boston, MA

Rewards

Credit card:

Complaint: When I signed up for my credit card, I received an XXXX pass good for a year ( I activated my card and received the passes on XXXX/XXXX/XXXX ). I called BarclayCard support on XXXX/XXXX/XXXX asking for the specific date of expiration of my pass. The representative said that my pass expires on XXXX/XXXX/XXXX, and I confirmed with that same representative that I can use the pass through XXXX/XXXX/XXXX. I found out today XXXX XXXX/XXXX/XXXX XXXX that my pass expires on XXXX, contradicting the information given by the representative. I contacted BarclayCard today asking if they can either extend the date or reimburse the cost of a pass ( {$100.00} ), and they only offered me XXXX or XXXX points, worth {$20.00} or {$50.00} respectively. Had I been informed of the correct date by the representative I spoke with, I certainly would have used the pass. Instead, I was misled and unable to use the benefit I intended to use when I signed up for the card.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-21

Princeton, NJ

Billing disputes

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-21

Brooklyn, NY

Late fee

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-21

Brooklyn, NY

Transaction issue

Credit card:

Complaint: I had a Barclay 's card for many years I paid on time every single time never missed a single payment, my card was on auto pay so the the monthly payments where made automatically by the bank. XXXX XXXX XXXX has closed my account from one day to the other with out notice therefore my auto payment did not go through, I was in XXXX when all this happened as soon as i noticed the problem I immediate took action to correct it and i had added a other bank account so all is running smooth now, I am clearly not at fault on this issue. Please help me out thank you very much Happy new year
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-21

9 Mile Point, LA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-19

PA

Credit line increase/decrease

Credit card:

Complaint: I am a XXXX year old, full-time employed male. I purchased my first home at a conservative price point, and I live well within my means. Like any other XXXX year old, I have college student loan debt, revolving credit card debt, and now a mortgage ; however, my credit report, despite the high credit card balances to credit limit ratio would show that I have 100 % on time payment history. So naturally, after purchasing a home, I would accrue additional credit card debt in the following months. Just as I have in the past, I created a spreadsheet of all my credit card balances v. credit limits, interest rates, promo balances and expirations, etc. I have strategically mapped out the way I would spend and allocate my income to pay down high interest rate balances sooner, then promos with expirations, then low interest rate balances, until I have an overall credit card usage between XXXX and 20 %, just as any financial planning expert would advise. I did the same thing prior to taking a first mortgage when I bought my house, and I have decided to do the same thing again to get my credit score back up to where it used to be. That being said, one of my highest interest rate cards is Barclay Card Us / XXXX XXXX XXXX with an approximate 23 % APR. As of my XXXX statement, I had a high balance of over 90 per cent credit usage. Of that usage, a little under {$500.00} was subject to the high interest rate. In strategizing what cards I would make bulk payments first, I started with my high interest rates that were also in usage above 70 per cent per card. I made a lump payment of {$500.00} to Barclay Card US XXXX XXXX in order to effectively kill my high interest balance, so that I could continue to make minimum payments over the long term while I continue to blitz other high interest balances. I would make a lump payment on XXXX card, minimum payments on the remaining cards one month, and then do a lump payment on another card the following month. I would repeat this until my high interest balances were paid down, and my debt to income ratio would be stabilized. After processing my {$500.00} payment, Barclay Card US / XXXX XXXX arbitrarily, and without notice, lowered my credit limit by {$500.00} approximately, thus rendering my bulk payment null and void. I paid them {$500.00}, just to have them remove {$500.00} off my available credit. And to add insult to injury, the {$500.00} payment did n't even affect the high interest balance that I was paying off in the first place. If I had known they were going to throttle my credit limit, I would n't have started my credit card blitz with this account. I would 've just continued to make my above-minimum payments, on-time ( as ALWAYS ), until all my other high interest balances were paid. When I contacted customer service, their feeble excuse was that their portfolio managers ( Who the XXXX knows who that is? ) decided that my debt to limit ratio was too high, so they lowered my limit ... which, in my mind, is completely counter-productive, because they took my near 70 per cent usage and thrusted it back up to above 90 % by throttling my credit limit. Furthermore, they 've brought my overall credit usage back up to where it was before I started blitzing, AND they left the balance subject to the high interest rate in the first place untouched. Who 's to say that they are n't going to continue throttling my limit as I make high payments to keep my usage high and my credit score overall low? I demand that this practice be stopped. The credit card companies were forced to disclose how long it would take to pay off balances making only the minimum payments ... but now this company is allowed to arbitrarily reduce my credit limit and render my high cash payments ( my LIQUID funds ) null and void? I am disgusted right now. Thank you for your patience and consideration in understanding my dilemma.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-18

Norfolk, VA

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-12-18

Allendale, IN

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-12-18

Norfolk, VA

Rewards

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response