WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 9
2019-05-09
Newnan, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I tried to send money to my brother at Western Union my I dont understand they just told me to refund was going to be sent to my mom. XX/XX/2018 {$200.00}. Company never helped me 800 number was rude and said I cant send money. Can U get treated fair. Me my brother and family.
Company Response: Closed with explanation
2019-05-08
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-08
Brown Deer, WI
Fraud or scam
Money transfer, virtual currency, or money service: Traveler's check or cashier's check
Company Response: Closed with explanation
2019-05-07
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-07
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-02
Columbia, SC
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XXXX XXXX/My WU XXXX First of all, I have been transferring funds to my international love ones for over a year! I have transferred {$50.00} - {$900.00} to my fiance, XXXX XXXX and famliy as donations through my nonprofit organization, XXXX XXXX XXXX XXXX XXXX and it bring joy to my heart to support my family who lives in property.
On Thursday, XX/XX/2019 I was very disappointed with the service I received from Western Union! I attempted to transfer only {$40.00} in which Western Union receives {$4.00} and more times for my business with them and I was told today that my transfer was declined for Fraud Protection! The representative explained the reason because I have not seen them in person! I spoke with a supervisor too and explained to him I that I have been supporting them over a year and he can review my transfer history but he would not honor my request! I couldn't believe this! Western Union can tell me how yo spend my hard earned money! I have the right to spend my money anywhere with anybody!
Yes, Western Union should call me if they suspect a fraud but they should allow me to agree if it's a fraud. What if this was an emergency?
This poor customer service!
XXXX XXXX ( XXXX ) XXXX-XXXX
Company Response: Closed with explanation
2019-04-30
Anastasia Is, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-30
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-27
NJ
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I was a victim of a romance scam Stated his name is XXXX XXXX. He kept stating he kept having a series of unfortunate events and needed money. Around XX/XX/2016 he contacted me through a social media called XXXX. We exchanged emails, texts and calls. Stated he lives in XXXX NJ and was an international interior designer. Sent me what he claims is his passport with his picture. Eventually he claims to have gone to XXXX to care for his dying mom, who eventually died, with his son. His wallet got stolen and had no money, needed money for food, medical bills and funeral then for airfare. He claimed Doctor named XXXX XXXX took his kid to XXXX. Needed money for son. I am still in contact with him superficially. Now he states he is in XXXX and wants me to send money to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Through XXXX, He has also asked me to send money to people including a XXXX XXXX in LA, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas and through Western Union XXXX XXXX Texas. Phone numbers he has used : XXXX, XXXX and is currently using : XXXX, XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2019-04-26
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with monetary relief
2019-04-26
Federal Way, WA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: My wife lives in XXXX. From time to time we send each other money. We have been married for 18 years. She has been to the United States 9 times and I have been to XXXX 10 times. Yesterday XX/XX/2019 my wife sent me {$500.00} through Western Union. I have never had any problems before even when the amount was over {$3000.00}. Now Western Union is demanding that you give them your Social Security for anything over {$500.00}. They say they want two forms of Identification. Yet, they will not accept anything other than a driver 's license/State ID and a Social Security Card. I had my Driver 's License and my United States Passport, BUT! my passport was not good enough. Passport and Driver 's License both have my picture on them, Social Security Card does not. Forcing someone to use their Social Security Number only opens up the person to Identity Theft. A person I work with have been getting calls from someone saying they are with the CIA. this person have information about a person he was sending money to and all of his personal information that he could have only gotten from Western Union or XXXX XXXX. This CIA person is demanding {$450.00} to clear his name. Seniors and disabled people are being victimized by Western Union and XXXX XXXX by using their Social Security number to do business. As for the CIA and all government agencies, none of them ever call demanding payment. This is a problem the need action to stop crimes against the elderly and the disabled.
Company Response: Closed with explanation
2019-04-26
Spfld, MA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-25
Finksburg, MD
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/11 while I was out of town in GA someone created a Western Union online account in my name and withdrew {$490.00} from my checking account. The next day I called my bank to report this fraud. A month later they stated it was authorized by me due to the person having my name, address and cell phone number as well as bank card info. The report also listed an email address which was not mine and an ip address which is from XXXX, Fl and XXXX. I live in MD and have XXXX. I've called both my bank and Western Union multiple times but they are not doing anything about it. I've also gave them the police report claim number and my XXXX phone records to prove that I did not call Western Union or text Western Union during that time. I am not sure if this has been happening to anyone else, but something needs to be done.
Company Response: Closed with explanation
2019-04-25
Scottsdale, AZ
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I transferred money on western union on XX/XX/2019 two times by accident.
I called and had them cancel both transactions. I got a refund for one of them that day.
I have called over 10 times about the other one. They were suppose to escalate I still never heard anything.
I confirmed with my 3 times I only got one refund back
Company Response: Closed with explanation
2019-04-24
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-22
Ansonia, CT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-04-18
Kendall, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-17
Grand Prairie, TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-04-16
NJ
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I was involved in a romance scam. He kept stating he kept having a serious of unfortunate events and needed money. XX/XX/XXXX he contacted me through a social media called " meet up '' We exchanged emails, numbers and text. Stated his name is XXXX XXXX and lives in XXXX XXXX NJ Stated he was an XXXX XXXX XXXX. Sent me pictures of what he claims to look like. Eventually he claims he went to XXXX and things kept happening. Machine fell in water and he needed money, no access to bank account or his credit cards, got in a car accident, got stabbed, needed money for medical bills, food and airfare. Wallet got stolen. Finally this XX/XX/XXXX he repeated his story of getting into an accident and sent same pictures. I am still in contact with him superficially because I want him to get caught and stop. He does not know I know. Through Western Union and XXXX XXXX I have sent over {$15000.00} to several different people. He claims his name is XXXX XXXX. I sent money to XXXX XXXX, XXXX XXXX, XXXX XXXX in XXXX claims address is XXXX XXXX XXXX XXXX XXXX XXXX. I have filed a report with local police but they dont think they can do anything and have not contacted me further. I have receipts, pictures, texts and emails.I cant upload the western union receipts on this form
Company Response: Closed with explanation
2019-04-15
Houston, TX
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-15
Nyc, NY
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On Friday, XX/XX/XXXX I wanted to send {$5000.00} to someone in XXXX, XXXX. I use Western Union because the banks in XXXX don't have cash for withdrawals. I have been sending to the same recipient between {$2000.00} and {$5000.00} every month since 2016, since he runs a program supported by my nonprofit organization.
This time, when I went to send the online money transfer, I got a screen asking me to provide my bank account number and login ID and password, allegedly using a service called XXXX. The URL on the page said I was on a Western Union site. I called both Western Union customer service and our relationship manager at XXXX, and neither of them could tell me anything about whether XXXX is secure. I did not feel safe providing my bank log-in to a site with no way for me to know if it is safe.
I wrote to the Executive Services office at Western Union and I asked my XXXX representative to escalate my question to someone at XXXX who could tell me if they endorse this procedure, but no one responded.
Company Response: Closed with explanation
2019-04-12
Hainesville, IL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-10
Broomfield, CO
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-10
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-04-10
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: Men of XXXX XXXX and XXXX countries collected my money as an attempt to claim a winning fund from XXXX XXXX ( XXXX ). The money collected requested me to send charge fees of issuing change of ownership and authorization certificates. It happened occasionally in XX/XX/XXXX. I told them to return back my little earnings but they ran away until now. I reported it to the headquarters of Western Union through calling on XX/XX/XXXX but nothing had been to remove my pains I had suffered up til now. The amount collected all together with charge services was $ XXXX. Please, I need your assistance. I wrote a letter to the western union of XXXX to work on it but nothing has been done.
Thanks in advance.
Company Response: Closed with explanation