WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 11
2019-03-16
Seattle, WA
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: I went into my mortgage account to see when my next payment was due. I've been using XXXX for years, and decided to get rid of them because they have made payment on the wrong day several times.
What I saw really startled me. I've been giving them money every two weeks, but they have only been making one payment each month! This is NOT what they were supposed to do! There is no reason for me to use a service called " equity accelerator program '' if they are doing nothing to accelerate my equity!
Completely fraudulent! Please help!
____________Long Version I know this is long, but it is shocking. Please share this story, it is important that people know what corporate America can get away with.
In XXXX I refinanced my home loans with XXXX XXXX. At their urging, I enrolled in the accelerated equity program to pay my loan down more quickly. The equity accelerator program was so entrenched with XXXX that I believed they were a part of the company.
In XXXX I called XXXX to see if I could move to a payment of every week instead of every two weeks. They then told me that the accelerator program was with a separate company which they were no longer using. I got the phone number, made my arrangements over the phone, and went on with life.
Last week XXXX had a computer problem, delaying all payments by about 4 days. Of course they did not tell me. I had, on my own, made an additional interest payment to both loans. A week later, my payment went through, but ( as has happened before ) I thought it was a payment from the loan accelerator company, XXXX, and that they screwed up and made it a week early. I called an canceled, since I already had one bad experience with them under my belt. of course, this was the XXXX error, but the point is that it prompted me to cancel.
Today, I see about half a month 's mortgage come into my account from XXXX. It made no sense. They made a payment a week ago, so they should not have money. Their job is to take my money and pay XXXX. I had been told that the individual consumer can not do this for some weird law that prohibits making " half '' payments to a mortgage, because they will be presumed to be partial payments with no other money coming, rather than part of 2 payments to make up the mortgage you are paying. I always wondered why you couldn't prepay a month and take it from there, but both companies told me I could not. But a payment accelerator company could.
Well I did some digging, and saw that instead of paying my mortgage twice each month they were saving my payments to make a SINGLE PAYMENT EACH MONTH. That's right, they were charging a fee, taking my money every two weeks, but NOT ACCELERATING MY MORTGAGE!
I found an article from XXXX stating that the Consumer Protection Agency sued them and fined them in XXXX for this very thing. They only had to reimburse customers for the fees ( which I never received ), but were let off from paying the equity which they did not pay down. They also paid a fine.
I've called both my lender, XXXX, and them, XXXX, dozens of times since then and nobody said a thing. Nobody sent a dime. I had zero idea that this happened. And today I found out that they never stopped doing it.
I am now way behind where I would have been had my mortgage been paid in the manner it was supposed to be paid. If corporations are people, this one should be in prison.
Company Response: Closed with explanation
2019-03-15
San Gabriel, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: International money transfer from my account by Western Union
Company Response: Closed with explanation
2019-03-15
Phila, PA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-03-14
Houston, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-13
SC
Problem with customer service
Money transfer, virtual currency, or money service: Refund anticipation check
Complaint: I received a check from XXXX XXXX XXXX dated XXXX 2018 as a refund for an overpaid medical bill. Check number : XXXX for XXXX was issued in my name. I cashed the check at a local convenience store and about a week later the owner contacted me and indicated the check had been returned. I contacted XXXX XXXX XXXX to determine the issue with the check and was advised that the check was valid and should have gone through. Well, it did not and I was told by XXXX XXXX XXXX to give it some time and have the owner try to deposit the check again. He did and again it came back returned. After weeks of going back and forth with XXXX XXXX XXXX and the owner, I have finally reached my limits. I later learned from XXXX XXXX XXXX that they put a stopped payment on the check but was never told why. XXXX XXXX XXXX did confirm that the funds were good and that I should have been able to cash the check but that I should have cashed the check at a XXXX XXXX XXXX branch. I ended up having to pay the owner of the convenience store out of my own pocket to cover the check and have yet to be reimbursed for the XXXX by XXXX XXXX XXXX. I was told by a XXXX XXXX XXXX rep that I needed to write a letter stating what happened and send to their office to be reimbursed. At this point, I have lost all faith in XXXX XXXX XXXX and just want the XXXX refunded back to me.
Company Response: Closed with explanation
2019-03-13
Washington, DC
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-11
Hawthorne, NJ
Confusing or missing disclosures
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-09
Mount Holly, OH
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-03-06
Snellville, GA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-05
Folsom, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-04
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-02
Sm, KS
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I noticed three unauthorized transactions on my WesternUnion account. I called them immediately and they kept transferring me from department to department without initiating any inquiry. There is no process in place for fraud prevention at WesternUnion.
Company Response: Closed with explanation
2019-03-01
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-02-28
Problem with customer service
Money transfer, virtual currency, or money service: Check cashing service
Company Response: Closed with explanation
2019-02-28
Far Rockaway, NY
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-02-28
Diamond Valley, UT
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2019-02-28
FL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2019 @ XXXX, I went into a Western Union retailer ( XXXX XXXX ) in XXXX , GA. I intitially told the cashier the account number and the code city. The cashier put in the account number wrong as well as the code city. I have contacted Western Union on XX/XX/2019 around XXXX whereas I received a case number. I took the initiative and contacted the company it was mistaken sent to and they assured me they would send it back to western union. I called back to western union on yesterday XX/XX/2019. Western union told me I have to wait 24-48 hrs to receive the money back. So here it is XX/XX/2019 it has been 42 hrs later and I still havent gotten back my money. Its a little over {$1000.00} its my bill money and I need it back as soon as possible.
Company Response: Closed with explanation
2019-02-27
Doral, FL
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-02-27
Stantonville, TN
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: I purchased a money order while out of town in XXXX, Georgia to payment my car payment for {$550.00} from XXXX 's on XXXX XXXX XXXX. The money order was lost in the mail. In XX/XX/XXXX I sent them the required paper documents to XXXX XXXX in XXXX, Colorado but they said they did not get it. I send it to them again by email and they send me back a copy of the money order showing who cashed it. I would like my money please!
Company Response: Closed with explanation
2019-02-27
Cibecue, AZ
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: My receiver in the XXXX did not receive the money through Western Union until today XX/XX/2019. It should be available as what they promised XX/XX/XXXX. But I already file a fraudulent transaction and cancel/ stop my transaction today and get my money/ full refund. But they said it will take 7 days. I hope I could get my money immediately.
Company Response: Closed with explanation
2019-02-26
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with monetary relief
2019-02-25
Hon, HI
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Western union is irresponsible, not calling me back when the money transfer make was not deposited into my account on the date they promised. XXXX usd was transferred and they still could not trace the money after 5 days has passed.
XXXX XXXXXXXX
Company Response: Closed with explanation
2019-02-25
Niantic, CT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-02-22
Stkn, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent money to XXXX to my husband kids are sick so he needed the money right away they told him in XXXX that there wasnt no money so I went to XXXX XXXX XXXX USA and they told me that they couldnt give me my money back yet that there was steps I dont have the time to be going back in forth I need my money back so I could send it through another company there just giving me the run around XXXX XXXX is different you call them and tell them the problem they give you your money right away never doing business we you guys again
Company Response: Closed with explanation
2019-02-22
Una, SC
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation