WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 13
2019-01-30
NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/XXXX, XXXX, I XXXX XXXX , used a western union location in XXXX , NY to send a total of XXXX ( {$140.00} +XXXX transfer fees ). XXXX XXXX.
We were advised that the funds were never picked up upon our XXXX time calling western unions customer service line, approx 1 week later. We spoke with an individual at XXXX.
It was to our unfortunate surprise that we heard the sad news of our friends passing which whom we were trying the send money to.
As of XX/XX/XXXX, we were told in order to get our funds back we'd have to provide western union with his government picture id.
We do not have the means nor do we want to burden the family with something like this for a business refund transaction.
As per western union 's customer service advisement we were writing the letter of explanation to meet their requirements of the refund policy.
We were met with another set of higher standards to meet in regards to now supplying an official death certificate from the family as of XX/XX/XXXX.
As of XX/XX/XXXX the funds were never " picked up '' and we're finding these standards for the refund quite outrageous at this time.
Death certificates should not be a requirement for a business refund transaction of this low level.
In the attachments we will provide the exact email dialogue that we have had with western union 's various representatives.
Company Response: Closed with explanation
2019-01-29
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I initiated the transfer of money to my home account in XXXX on XX/XX/2019 through Western Union via XXXX to my family account. The money transferred {$1100.00} went into Compliance check very next day and I submitted information asked by them. Later I got reply that this process will take up to 5 days, but even after 20 days I have not received any update on the same or any reply to my multiple messages.
Company Response: Closed with explanation
2019-01-28
Holy Cross, IA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-01-26
Oconto, WI
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: on XX/XX/18 i found an XXXX XXXX from a website ( XXXX ) i've used before without issue. the seller claimed the phone was an XXXX XXXX, pictures reflected same and would work on my XXXX account. seller was selling phone for {$180.00} which i sent funds via western union MTCN XXXX.
Phone arrived weeks after that to my surprise the shell of phone looks like the XXXX XXXX but upon booting up the phone nothing inside is XXXX rather what seems to be XXXX or another type of software. seller communicated what did you expect for {$180.00}. well iphones are made in XXXX so logically it is possible that costs of phones there are in that price range. seller said they'd accept a return for refund of {$180.00} but I needed to pay for shipping not them.
shipped phone back via usps XXXX XXXX on XX/XX/18 for {$23.00} to Scheduled Delivery Date : XX/XX/2018 Shipped to : XXXX XXXX XXXX. XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX For whatever reason the package sat in XXXX forever, then usps couldnt locate the package, claiming that since the insurance was at {$0.00} ( requested by seller ) they couldnt reimburse me and its lost.
Then about 2 months ago after 3 months of hearing nothing the package in its entirety arrives at my home. communicated with seller upon receipt of package and said they'd take it back again but then never heard anything when I said i add insurance of {$180.00} to not get screwed but who knows if it would get refused or not picked up at all.
i have screenshots of the phone, the seller, the website, transaction data, emails, etc.
http : XXXX? XXXX http : XXXX tried filing a fraud claim through western union but it keeps erroring out. phone is still in original and received packaging unchanged. seller sold through XXXX seller received payment by western union
Company Response: Closed with explanation
2019-01-24
Lorton, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-23
Fresno, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-01-23
Johns Creek, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-01-22
Nyc, NY
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: I sent a money order to the US department of state with documentation such as birth certificates and marriage documents. Attaches with these documents was a money order for {$320.00} to pay for the application for my wife to come to this country. I was then informed that the money order never arrived, but the documents did I had to pay again this time i used a credit card. I contacted Western Union about the matter and they stated that the money was delivered and someone else cashed the check. I tried to resolve the matter with them as I feel robbed of my {$320.00} which is a lot of income for me as I am retired and XXXX and only receive {$680.00} a month. I will attach a copy of the money order that Western Union provided to me when i tried to resolve the matter.
Company Response: Closed with explanation
2019-01-18
Atlanta, GA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I still am money transfer on XX/XX/2018. Person sent to could not receive due to identification problem. XX/XX/2018 Western Union wrote me to advise that the receiver had not got the fund and they wanted to refund. I told them to send it but they could not match my address since I had moved. I sent them a copy of my lease as requested along with going on to their website to correct my account. They stated that once verified they would send me a MTCN money transfer control number and I would be able to go in store with my ID showing my new address and pick up my refund. To date this has not occurred.
My case reference number with Western Union is XXXX. My name is XXXX XXXX XXXX, and my address is XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, Georgia XXXX. My telephone number is XXXX XXXX. The amount expected is about {$54.00}. I have called them repeatedly and I am frustrated.
Please help me obtain my money.
XXXX XXXX XXXX
Company Response: Closed with explanation
2019-01-16
Moapa, NV
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-01-15
Forked River, NJ
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-01-14
Gibsonton, FL
Managing an account
Checking or savings account: Other banking product or service
Problem accessing account
Company Response: Closed with explanation
2019-01-14
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-01-12
MO
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hi there, I initiated a money transfer through Western Union Money Transfer company on XX/XX/XXXX. They promised that the funds will be available into the receiver 's account within 5 business days. But, it was not available even today which is XX/XX/XXXX which is more than 2 months. I was even not able to get any information on the issue. The only information I can get is that there was a pending verification. This is the only information I can get from both my online account and even from the Western union customer care. I did all the procedures which they had suggested me. I was keeping n calling them from these 2 months as there was an urgent need of this money to my receiver ( my father in XXXX ) but none of them were able to solve the issue. I was kept on call being transferred from one department to other department. I literally spent atleast 40-60 hours on call and chat with them. But each time they kept considering the issue as new one. I didn't see any kind any progress on my issue. Finally, I was fed up and lost hope that the issue would be resolved. Hence, I'm filing this complaint. Hope, the department would take necessary action and help that my funds would be available to my receiver. Thank you.
Company Response: Closed with explanation
2019-01-11
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-01-07
FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hello, I sent XXXX dollars to a friend in XXXX via westernunion.com on XX/XX/2019 and received a call to verify some security questions. The westen union caller notified me that the transfer was approved and the money was debited from my account. Later that day, I was sent a request to provide the receivers ID and the money was put on hold. Due to urgency and limited communication with the receiver, this wasn't possible to provide. The website lets you view the transaction and resend ( button that says edit and resend ), I attempted to do this for half of the amount to see if it would go through but the edit and resend started an additional transfer, thus debiting my account without calling me for security purposes like the prior time. I called several times, one time the customer service agent pretended that he couldn't hear me, the other a lady did not speak English well enough to carry a conversation, and the last stated a form would be sent for a refund to my email. The email eventually came but now required the receivers identification and place of birth to issue a refund. With international money transfers I expected to be scammed by the receiver not by the company transferring the money ...
Company Response: Closed with explanation
2019-01-07
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-01-06
Atlanta, GA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: XX/XX/XXXX To whom it may concern : On XX/XX/XXXX, I XXXX XXXX, purchased a money order through Western Union Transfer Company ( money order # XXXX ). The money order was purchased at XXXX store # XXXX. The money order was written out to XXXX XXXX XXXX for the amount of {$660.00}. I took the money order to the XXXX XXXX XXXX after hours drop off box, placed money order inside of the drop off box. I later discovered that the money order was somehow stolen from XXXX XXXX XXXX office. The stolen money order was cashed at XXXX XXXX XXXX on XX/XX/XXXX.
I received a copy of the forged money order along with other banking information associated with the stolen money order by a XXXX XXXX XXXX Representative, that documentation has been uploaded. I contacted Western Union to make them aware of the stolen and forged money order, I was instructed by a Western Union forgery department representative, to fill out the back of the money order receipt, then send to Western Union Forgery Department located in XXXX Colorado. I was told that I would receive a Western Union Intended Payee Affidavit paper to take to XXXX XXXX XXXX to have paper filled out and signed by XXXX XXXX owner/manager then send notarized paper back to Western Union Forgery department and I would be reimbursed for my lost.
On XX/XX/XXXX, I sent the completed Affidavit back to the Western Union Forgery department. The affidavit was sent certified mail by USPS. The Affidavit was received by XXXX XXXX XXXX at the Western Union Forgery department. I contacted Western Union Forgery department a week later to be informed that the affidavit never arrived at the forgery department. I called Western Union forgery department a week later to be informed once again, that the affidavit had not arrived or been received at the forgery department by any of the representatives. A Western Union forgery department representative mailed to me ANOTHER payee affidavit form to be completed by payee. Once again, I repeated the process of having affidavit form completed and mailed back to the Western Union forgery department.
Refusing to be disappointed again, I made copies of the completed payee affidavit form along with certified mail documents, also affidavit and certified mail documents are uploaded to my case. On XX/XX/XXXX, I called and spoke to a forgery department supervisor to be told that Western Union had not received completed forgery affidavit. I called Western Union to speak to a forgery department supervisor and was routed to a Western Union customer service representative. As of today, no one has contacted me from the forgery department to let me know the status of my money order claim. I am discouraged and outraged over the way Western Union has handled this claim. I have been a Western Union customer for more than 20 years. I am requesting assistance from your department to contact Western Union to see why they are not being a company of integrity and not complying with the reimbursement instructions.
Company Response: Closed with explanation
2019-01-06
Maumee, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-01-04
Wonder Lake, IL
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-01-04
St Heights, MI
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-01-03
Richmond, TX
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-01-02
Washington, DC
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-31
Key Biscayne, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/18 I requested an online a transfer of funds from my bank to a cash payout in a foreign country ( US to XXXX ). The documents and information all stipulated that the money would be available in 4 working days. ( XXXX, XXXX, XXXX & XXXX ) and the funds should have been available on the XX/XX/18 but they were not available.
On XX/XX/18 XXXX XXXX EST I called western union at XXXX and they informed me that the funds would be available in 23 hours. Their explanation was that there was a bank delay.
The only bank delay was WU processing to request and receive the funds from my bank, the funds were withdrawn on XX/XX/18.
When I called Western Union ( WU ) to clarify the issue and see if they couldn't have the funds released as promised, I asked to speak to a supervisor and was transferred to a phone that was never answered after ringing for more than 30 minutes.
There are two issues : 1. Western Union does not care to comply with their own deadlines 2. Western Union does not care about their customer by not being truthful and transferring complaints to telephones that are not attended.
Company Response: Closed with explanation
2018-12-27
Phoenix, AZ
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation