WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 10
2019-04-09
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2019-04-08
Nyc, NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: My Western Union acct # XXXX. I only used it once to wire money to my friend in XXXX on XXXX XXXX, 2019. On XXXX XXXX my second attempt was refunded to me. When I called WU the rep questioned my relationship with my friend. One day later, I was sent a request to pick up the refund for complete transfer amount and fees with their agent. I was puzzled, but tried a week later to send to the same friend but was stopped at the input at agent pc. I received a security code message but did not record it. A few days later I tried to send again on my own pc and was not able to do so. I went to a storefront agent and was not allowed to complete the transfer. It seems my name or my friend 's name was being flagged. On XX/XX/XXXX, I tried another vendor " XXXX. '' They took the transfer via pc, but the next day canceled the transaction and even closed my account. Since then I have been trying to get an answer out of WU. After my second attempt to transfer money they must have flagged my name. I have been in email contact with them for weeks with no response. I am unable to talk to the correct department directly. We can only communicate via email. They make promises that they do not follow through to give me an answer as to why?
Company Response: Closed with explanation
2019-04-05
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-04-03
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-04-03
Dallas, TX
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-04-03
Hi Vista, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-04-02
Adaton, MS
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-04-01
Co Bluffs, IA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-04-01
Franklin Lks, NJ
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hi, on XX/XX/XXXX my Western Union account number XXXX was hacked by someone who chose a name from my receivers history to create an account in XXXX.
The person they used lives in the XXXX XXXX.
They transferred 3 transactions {$910.00}, {$910.00} and {$900.00} and the last transfer they tried was cancelled.The money was picked up from a bank account in XXXX without any ID or MTCN number. I spoke to WU and they did not take any responsibility because they said that the money was already picked up. I do not understand how they allowed someone to pick up this large sum of money transferred to a fake bank account.
Company Response: Closed with explanation
2019-03-29
Mboro, TN
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-29
Louisville, KY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-03-28
Nyc, NY
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-28
Oxford, GA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: My Western Union account was compromised on XX/XX/2019 for {$820.00}. The company is refusing to refund my {$820.00} when I did not authorize this charge. They are refusing to go after the individual who picked up the money who I do not know. I believe one of western union employees went into my account and used it to send money overseas. I know they were reported to the FTC due to scam and fraud issues last year and yet they continue to allow these things to occur.
Company Response: Closed with explanation
2019-03-28
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-27
Blue, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-25
Columbus, OH
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-03-24
Falcon Heights, MN
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/19 I paid Western Union a fee of {$0.00} to transfer {$84.00} from my checking account to another persons checking account. Western Union withdrew the money from my checking account, but didnt transfer the money in the 6 business days that they promised to do it. Therefore, on XX/XX/19 in Spanish and then on XX/XX/19 in English I sent email messages and by phone requesting the cancelation of the transaction and the return of my money.
Western Union replied stating To continue processing your request and since the receivers ID copy can not be provided, please supply the following information about your receiver : o Full legal name : o Gender : o Date of Birth : o Country and City of Birth : o Relationship between sender and receiver : o Purpose of the transaction : o Occupation : o Residential Address : o Explanation why ID copy can not be provided : o Name of the person submitting the letter : On XX/XX/19 in an email I stated to Wester Union that I already answered the receiver information in their sending money form. If more information was required why didnt they ask for it before withdrawing the money from my checking account? In addition, I dont see why I should answer more questions regarding the receiver since I was canceling the transaction.
It seems to me that Western Union just wants to keep/steal my money. I wonder if there are more people in the immigrant community who, due to their English language limitation, are not able to fight their dubious business practices.which it appears that then Western Union profits illegally from.
Company Response: Closed with explanation
2019-03-23
Burleigh, NJ
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-03-21
Lowell, AR
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: WESTERN UNION HAS FAILED TO FURNISH ME ALL DOMESTIC AND INTERNATIONAL FRAUD INDUCED WIRE TRANSFERS FROM XX/XX/XXXX TO XX/XX/XXXX. THEY IGNORED ALL MY COMPLIANTS BY CFPB AND ALL ATTORNEY GENERAL S OFFICE TO WHOM STATED I NEED ALL RECORDS ASAP SO I CAN FILE CLAIMS AT WETERNUNIONREMISSION.COM, BEFORE ITS TO LATE, DEADLINE ARE FAST APPROACHING.
Company Response: Closed with explanation
2019-03-21
Clarkesville, GA
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Complaint: On XX/XX/2017, Money orders was taken from my apartment drop box. On XX/XX/2017 I sent 3 money orders into Western Union to receive a refund for fraud. After several months I was returned with 2 of 3 money orders. I have contacted Western Union multiply times being taken in circles about my third money order. I've been hung up on, dismissed, and put on hold for a sufficient amount of time. Its been 2 years and the balance of the money order owed to my apartment complex is still owed, {$370.00}. As of now I was told by western union they closed my claim because 2 years has passed with no reason as to why I can not receive a refund.
Company Response: Closed with explanation
2019-03-21
Key Biscayne, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2019, I made a payment via Western Union to a person in the XXXX. Less than some 14 hours after the transaction, XXXX XXXX called me that my credit Card information was stolen and an attempt to charge about {$2000.00} was made, and asked if I am the one wanted to do such a charge, I told them no, so they say they will not allow to make that charge, and that part was a good thing.
What my complaint is against Western Union who's system apparently can easily be breached and this is where they stolen my credit card information from, I believe via on Internal Western Union worker very possibly. I ask to investigate.
The Tracking Number of my Transaction with Western Union was : XXXX Please force Western Union to investigate, to find out exactly how can someone else break into their financial system?
I thank you,
Company Response: Closed with explanation
2019-03-20
Greenville, MI
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-03-20
Continental, AZ
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Yesterday I attempted to transfer money using Western Union to a company in XXXX to purchase scientific software. After going through their on-line procedure and providing the information money transfer services usually require, Western Union asked for the username and PASSWORD of my personal BANK account. Please understand I'm not confusing them asking for my Western Union account password - I was inside their system already when this occurred - they asked for my banking password. I feel the need to report this because no company or person EVER legitimately asks for the access password to a customer 's bank account. If someone at their company obtained that password, they could withdraw all of my money, manipulate my mortgage, bank loans, credit cards and so forth. And of course, the consequences of such a company being hacked are gigantic. This is a totally illegitimate business practice which surely must be illegal and I am attempting to notify the government of its existence.
Company Response: Closed with explanation
2019-03-19
Rockford, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX my mortgage company XXXX XXXX and XXXX was sold to XXXX XXXX XXXX. My mortgage payments are made thru a program called XXXX XXXX thru XXXX XXXX PO Box XXXX, XXXX XXXX, FL XXXX.
While I never received a notice from XXXX XXXX as to the correct address to send payments I did get a late notice on XX/XX/XXXX stating they have not received the XXXX payment. I called XXXX XXXX and we did a conference call with XXXX to get all of the correct information into the XXXX XXXX computers. The new mailing address was : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX At that time I asked if the payment could be made via an ACH and Equity Accelerator indicated that indeed there was a XXXX Bank XXXX XXXX at an XXXX XXXX address that accepted ACH payments. The representative from XXXX stated that was not XXXX XXXX XXXX and to use the address she gave them.
XXXX XXXX required that we send them a mortgage statement with the correct mailing address for payments which XXXX sent me and I immediately forwarded to them via Email to XXXX. XXXX also waived the late fee at that time. as they had received the payment. XXXX XXXX decided that my withdrawl date should be move up a couple days just to make certain that future payments arrived on time and I agreed.
On XX/XX/XXXX I received a letter from XXXX Bank stating my mortgage was past due and demanding immediate payment as they had not received the XXXX payment. I called Equity Accelerator and was told the payment was sent to XXXX XXXX XXXX XXXX XXXX XXXX Oklahoma XXXX, OK XXXX via an ACH transfer. We again did a conference call with XXXX and XXXX XXXX again took the correct mailing address and indicated that a case would be open and an investigation started to retrieve the payment from XXXX Mortgage but that would take XXXX to 10 days or possibly longer. In the meantime I would again need to send them a current mortgage statement with the correct mailing address. Both myself and XXXX pointed out that they already had that information but they insisted that it needed to be current or the change of address could not be made. XXXX was kind enough to secure email it over to me and I immediately emailed it to XXXX XXXX and we both confirmed with them that they had it.
In consideration of XXXX again waiving the late fee i greed to make an electronic payment via the XXXX website that day. Which I did.
On Monday XX/XX/XXXX I called XXXX XXXX and asked why I had not received my XXXX payment back. The response was that they had not heard back from XXXX XXXX and that they could open another case if I wanted. I asked to speak with a supervisor and after several heated words the supervisor agreed to contact corporate but could not tell me when i would get my money back.
XXXX XXXX thru their own incompetencies and errors have caused me to be out {$840.00} and they seem to not care if the problem is ever resolved. I asking your organization to force them to reimburse to me immediately the {$840.00}
Company Response: Closed with explanation
2019-03-19
Atlanta, GA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: This email was sent XX/XX/XXXX..
Good Day, I am EXTREMELY upset with the way my issue is being handled, as a customer it makes NO SENSE to be violated by a thief as well as Western Union.!!!
I purchased XXXX money orders totalling {$600.00} that were stolen. I immediately called to have them flagged or canceled.
I was told I have to pay a NON REFUNDABLE fee of {$60.00} to have a trace put on them which may take up to 120 days.
I am in NO WAY fortunate enough to be able to afford this amount let alone WAIT 120 days for a resolution, this was part of my rent money.
It seems as though your policy benefits the crooks and not your customers. It provides the crooks with enough time to cash & spend MY HARD EARN MONEY..!!! It should not cost me MORE money that I dont have to track down these money orders or who spent them and where.!!!
I am looking forward to speaking with someone in your Corporate Office in search of a better solution to avoid involving attorney 's & reaching out to the XXXX as well as the media. THIS IS EXTREMELY UNFAIR Money Order Info : XXXX XXXX On XX/XX/XXXX I submitted the the Money Order Research Request form. On XX/XX/XXXX the stolen money orders were cashed. On XX/XX/XXXX I recieved in the mail a photo copy of a cashed money order for {$100.00}, however I paid to have the {$500.00} money order traced ... Customer Service is outsourced to the XXXX and even they are very rude & unhelpful
Company Response: Closed with explanation