WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 7
2019-07-01
Greenville, SC
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-01
AZ
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-06-28
Qwest, OR
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-25
Milford, NH
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-24
E Lansdowne, PA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-24
Clayton, MO
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On the morning of XXXX XXXX, 2019, I initiated a money transfer to a friend in XXXX, XXXX, named XXXX XXXX. Despite having made transfers to Ms. XXXX multiple times in the past, I was told the company needed to review this transfer. An agent called me after several minutes to ask for information. When he asked for the receiver 's name, I gave it to him. He asked me to repeat it and I asked him to clarify which part he had not heard. He would not do so, and became rude on the phone. I asked to speak to his supervisor. He refused.
To make a long story short, I had to make three phone calls to find out what was happening with this money transfer. I was cut off once -- call dropped. Eventually I spoke to an agent named XXXX, who was helpful and told me that the transfer was canceled for " business reasons. '' I asked what that meant, he said it had something to do with the compliance department but he could not be more specific. I asked to speak to someone in that department. He said he was unable to connect me because they did not have the phone number of that department.
There should be no reason that this transfer was questioned, much less cancelled, since it was identical to transfers I have made in the past. There is absolutely no reason Western Union can not provide a specific reason for the cancellation. And there is no reason why I, as an ongoing customer for this company, should be subjected to such miserable customer service, the agent named XXXX excepted.
I also tried to initiate an online chat with an agent but was told that the chat function was unavailable -- immediately after being connected with an agent.
Here are some relevant details : - WU tracking number -- XXXX - Amount : {$100.00} - Fee : {$12.00} - Time I have spent trying to clarify and register a complaint : over XXXX hour.
- Phone calls made by me : 3 - Chats initiated by me : 1 - Phone calls dropped by WU : 1 - Detailed explanations given by WU : None
Company Response: Closed with explanation
2019-06-24
Allentown, PA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-06-22
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2019-06-21
CO
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I work in XXXX in an environment with a language barrier, poor internet service, and inability to make international calls. I arranged for Western Union to have money available for me, but the bank would not give me the money ( {$2000.00} US ) because Western Union had blocked my account. They blocked my account when I tried to access it from a friend 's phone. I understand that they must prevent fraud, but blocking a customer from badly needed resources without the ability to get immediate customer support is dangerous and annoying. Western Union must have immediate, personal customer support in a variety of manner, not just via international phone number.
In the attached email, you can see that I asked that they contact me. Instead, I received a form letter email several hours later.
Company Response: Closed with explanation
2019-06-20
Barretville, TN
Confusing or misleading advertising or marketing
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-06-18
San Gabriel, CA
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Complaint: I requested Western Union ( WU ) to transfer funds ( international ) on XX/XX/2019. To expedite the process, I paid WU-Pay via my bank account for XXXX provided to me. I noticed on my bank statement a few days later that WU collected funds from my bank account twice for the same transaction, on XX/XX/XXXX and XXXX.
I called WU, but they denied any wrong doing, and asked me to mail a hard copy of my bank statement. They claimed they couldn't find any record of paying twice the full amount. They also refused my request to contact my banker directly. I explained to WU that my financial privacy is my right and they can't violate my right to cover up their fault, be it benign or criminal. WU didn't care less.
I filed a complaint through my bank. The investigation resulted in my favor, and a full refund was confirmed by a letter to my account on XX/XX/2019.
WU contacted me today threatens me to send a collection note against me. I explained to them that I was expecting an apology call from them not a threat with a collection note. WU is doubling down knowing that the judgement against them could result in legal consequences.
WU again refused to contact my bank, who investigated the matter, which ruled for my favor. Why WU is harassing me? Are they discriminating against me?
Company Response: Closed with explanation
2019-06-18
Oxford, GA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: My Western Union account was compromised and unauthorized wire transfer was made using my husbands debit card for a joint XXXX XXXX Account. I have since filed a police report and am working with Officer XXXX Badge # XXXX in regards to the charge. The information has been forwarded to Western Union at fax # XXXX-XXXX-XXXX-XXXX Attn : XXXX XXXX. I was a victim of identity theft by a 3rd party and should not be held liable. ( MTCN ) is : XXXX
Company Response: Closed with explanation
2019-06-17
Lakeland, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-14
Boulder, CO
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-14
Ridley Park, PA
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Complaint: I purchased a Western Union ( WU ) Money Order # XXXX for the Amount of {$440.00} at the XXXX XXXX Store located on XXXX XXXX, XXXX XXXX Pa, XXXX in XX/XX/2018.
The money order was rejected and send back to me. I contacted Western Union for a refund. I was told to send a copy of my particular and the stub. I mailed in the requested information but until now I have not received my refund.
Every time I call customer service @ Tel : XXXX as I'm instructed to do on the Money Order I will be told there Amount of {$440.00} " Can not be located ''. I tried the check account number # XXXX but to no avail.
I'm asking that you please use the services of your good office to help me get back my money ( refund ).
Company Response: Closed with explanation
2019-06-13
Orlando, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-13
Hi Vista, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-06-13
Dulac, LA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: vigo no pay my transacion sending last XX/XX/2019 today 9 day no have resolution my problem please call vigo the number XXXX my name XXXX XXXX mtc XXXX this money for school my grand son hi no go school wait moment vigo no pay a my beneficiario every day call for nothing thanks
Company Response: Closed with monetary relief
2019-06-12
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-11
San Leandro, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-06-08
Harvey, MS
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-08
CT
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$100.00} thru WesternUnion to be pick up in minutes transfer number XXXX when the receiver went to pick it up they said I have to call and when I called they stay that this transfer violate theirs policy ... and i have to wait 7 business days in order to my money be credit to my account ... how is that fair if they never paid the transaction .... when I asked for the corporate number the representative left me in hold for more thats 25 minutes to give me the corporate number ... how is that fair for consumers
Company Response: Closed with explanation
2019-06-05
Oakland, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-05
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-04
Roseland, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation