WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 4
2019-09-17
Baileys Crossroads, VA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-09-17
Tonalea, AZ
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-09-17
CA
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-09-16
Butte Creek, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-09-16
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-09-16
Tucker, GA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-09-13
Birmingham, AL
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XX/XX/2019 XXXX : WIRE TRANSFER To whom it XXXX concern : I went to transfer money via Western Union XXXX at a local XXXX only to be told that I was forbidden to transfer said money as there was a security issue which has been present since XXXX of 2019. I have sent numerous emails and spent hours on the phone to have this issue addressed to no avail. Please remove this alert or provide a detailed explanation as to why I am unable to use your services.
Company Response: Closed with explanation
2019-09-13
IA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX I sent money via Western Union on-line. I had never used Western Union before. I needed to send {$15000.00}. I saw that I could only send {$5000.00} at at time so I was going to send {$5000.00} three times. When I tried to send the 2nd {$5000.00} and couldn't, I called Western Union immediately and they told me I could only send {$5000.00} in a 24hour period. And I also found out it didn't go directly to the bank account I sent it to anyway, that it takes a couple of days for it to show up. The person needed the money that day.
I requested a refund on the spot XX/XX/XXXX. I waited until XX/XX/XXXX and it was not yet in my account. I called and they said the refund wasn't initiated until XX/XX/XXXX. I called XX/XX/XXXX they told me that there was a hold on it because it had to be verified. I asked what that meant and I was not satisfied with the explaination, I don't think she even knew what it meant .She said I should have been called for verification. Of course I wasn't. She said she would escalate it.
I called XX/XX/XXXX and was told it would be in my bank account XX/XX/XXXX. I checked today XX/XX/XXXX and it isn't there. I told the " supervisor '' I was transfered to that I wanted my money in my acoount today and he said he couldn't do that. He said he would " escalate '' it and I told him they already did that on XX/XX/XXXX. He said he would send an email to the department that handled that. I asked to talk to that department. He said he couldn't transfer me there. I asked him what department it was and he said the " card and accounts '' department. I asked him to transfer me to headquarters and he said he couldn't. There is no number for them.
At this point " someone '' is collecting interest on my {$5000.00}. Because I sent it and couldn't cancel the transaction, I had to borrow {$5000.00} to replace the {$5000.00} I sent and couldn't get back right away.
Western Union has been lying to me or at the very least putting me off. Since no knows anything over there, I'm afraid I won't ever get it back.
The original tracking number ( MTCN ) XXXX XXXX XXXX
Company Response: Closed with explanation
2019-09-12
Hurricane, WV
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-09-10
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-09-09
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-09-09
Fort Pierce, FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was paid
Complaint: I have a debt collection on my credit report for two years i put multiple disputes in for it and still got no where. I called XXXX XXXX who told me i dont owe western union and sent me a letter to have it taken off and i dont owe them please take off my credit report asap. Case number is XXXX for the dispute i put in may that is still open and its XXXX.
Company Response: Closed with explanation
2019-09-06
Denver, CO
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-09-05
Myrtle Beach, SC
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-09-05
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-09-05
Green Bay, WI
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-09-04
Bissell, CT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-08-30
Rawsonville, MI
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-29
Toledo, OH
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-26
Allerton, NY
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-26
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-08-22
WI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have two home mortgages that were enrolled with XXXX XXXX, under the false advertisement of them collecting and submitting my payments bi-weekly. Our mortgage lendor clearly indicated we would save money by paying biweekly through them. I was unaware that they were not sending payments bi-weekly until this year when I started receiving account statements. I had never received statements until now, only letters stating they were withdrawing the money biweekly. I called them immediately and they claim that my original paperwork stated they were only holding the money and paying it by the due date.
In my research, I have now found their consent order. I received NO notification about this, and could not register for repayment because I knew nothing of it. I have all paperwork ever sent from them, and there is nothing about the order to refund payment, or a deadline to do so.
I would like help canceling their 'services ' so I do not have to start a long drawn out battle like I've seen others have had. I would like my fees refunded since inception ( XX/XX/XXXX and XX/XX/XXXX ).
Company Response: Closed with explanation
2019-08-22
Nyc, NY
Fraud or scam
Money transfer, virtual currency, or money service: Foreign currency exchange
Complaint: On XX/XX/2019 I used my Western Union App to send {$100.00} ( XXXX XXXX Baht ) to my wife who needed it to take our daughter to hospital for XXXX fever. When she went to pick up the money she was told to refer me to an email that they had sent which stated that the money would not be available until XX/XX/2019. When I called to inquire why my money was being held they blamed my bank. When I checked my bank they informed me that the money was removed by WU at XXXX XX/XX/XXXX, which means WU instead of honoring my money in minutes option, they waited fifteen hours to begin the transfer. When I tried to speak to supervisors at WU they either hung up on me or refused to answer their phones when My call was transferred.
I am sure that this is part of a much larger conspiracy to keep peoples money so WU can earn interest.
I will never use the App again, because even though out of twenty transfers this is the first time WU borrowed my money for a week, you never know when the algorithm that they are using to select victims will choose you again.
Company Response: Closed with explanation
2019-08-21
NC
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2019 I made a payment to release a package I had to pay to customs. The total was $XXXX with the fee and everything the total was $XXXX. It was a transaction I made through Paypal and I was supposed to be paid a total of $XXXX. However I didn’t received anything and ended up losing $XXXX that I paid and the device that i sent.
Company Response: Closed with explanation
2019-08-21
North Port, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation