WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 2
2019-11-07
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-11-04
Confusing or missing disclosures
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-11-04
Fairfax, VA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-11-01
Orlando, FL
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-10-31
Alisal, CA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-30
Fdez Juncos, PR
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-10-29
Oxford, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-10-29
Chicago, IL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-28
South Florida, FL
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-28
New Bedford, MA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-23
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-23
Jard De Loiza, PR
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-23
Staten Island, NY
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-23
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-23
Phila, PA
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-10-23
Worcester, MA
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-23
Cartersville, SC
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-10-23
Bremen, GA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-10-22
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2019-10-21
Allston, MA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-21
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-18
Syringa, VA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-10-18
Stamford, CT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-10-16
MA
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Complaint: hi I am a customer of Western Union and I am writing to file an official complaint with Western Union regarding theirmoney transfer issues. I have been sending money with Western Union since XX/XX/XXXX. Recently in XX/XX/XXXX, the company has adopted unfair trade practices in its money transfer transactions including offering different exchange rates when initiating a transaction via its mobile app as opposed to the in-store kiosks.
Issues at hand : 1- within a periodof 6 months, Western union has hiked its online transfer fees from {$4.00} to {$5.00} and now to {$7.00} per transaction ( the latter is conditioned on a lower currency exchange fee _ XXXX ) 2- twice this week I initiated money transfer online but before I completed the transaction, the currency exchange rate dropped from UGX XXXX to UGX XXXX per US XXXX dollar. Obviously I cancelled the transactions and did the transfers using the in store kiosks which gave me the higher currency exchange rates of ugx XXXX shillings XXXX per US dollar BUT with an even higher transfer fee of {$8.00} now. This is a ripoff and illegal to charge different charges for the same transaction to the same location for the same amount.
Please help Very upset customer
Company Response: Closed with explanation
2019-10-15
Nyc, NY
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Complaint: I cancelled 2 money orders in XX/XX/XXXX and ordered a stop on the money orders because it was lost. Western Union send me a letter in XX/XX/2019 to send {$15.00} for each money order to receive my 2 refund check money order. Then I called today XX/XX/2019, customer service and the 2 money orders have been cashed and the refund of {$15.00} for each money order customer service said it is for a copy of each money order. I never asked for a copy of the money order and I wanted only my refund.
Western Union stole my {$30.00} that I send to receive my refund money orders!.
Company Response: Closed with explanation