WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 6
2019-07-26
Graham, WA
Unexpected or other fees
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-07-25
FL
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Complaint: I been using Western Union for many years and my family is been " robed '' for so long and I do not want deal with that anymore. I called Wester Union and they keep me in hold and hang up on me, I just want to know how they can protect me!
No one answer me when I ask what is this hidden fees that they are charging me.
I am tired to be robbed and no one answer me!
When you send money they show you rates and how much money you will receive. When you go get money, is always short!
Company Response: Closed with explanation
2019-07-24
TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I had previously sent small amounts of funds to friends in XXXX this past 30 days. I think four times.
Then about 10 days ago, i went to Western Union to do another wire transfer. Cancelled and I was blocked. Came back a couple of days still could not send funds international.
Tried XXXX this past week with same results. Tried XXXX XXXX this week could not send.
Said I was blocked.
DO not know who or why i would be blocked internationally. Not their authority to block sending funds to assist friends in a third world country.
Have filed complaint with Western Union XXXX XXXX XXXX on XX/XX/2019. Sent requested additional info they requested on XX/XX/2019. Maximum I send is about {$500.00} USD. Don't do this often.
Filed complaint with XXXX XXXX on XX/XX/2019 under similar circumstances. Name was blocked trying to find out who or what government agency.
I need your assistance. Who oversees International Wire Transfers in the US government. Is it CFPB?
Company Response: Closed with explanation
2019-07-24
OR
Unexpected or other fees
Money transfer, virtual currency, or money service: Money order
Complaint: I purchased 4 money orders from Western Union XX/XX/XXXX at a XXXX grocery store in Oregon. I then mailed these 4 money orders to the IRS for payment on my 2018 taxes. All 4 of these money orders were rejected by IRS with a 2287 tax form " refer to Maker ''. The money orders were rejected for non sufficient funds I was told when I contacted the IRS. I then called Western Union and was told that I would need to fill out a money order customer request and they would see if they needed to reissue new money orders. In the mean time I have penalties with the IRS for the NSF money orders that Western Union will not pay.
Company Response: Closed with explanation
2019-07-24
Bronx, NY
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2019-07-22
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: On Friday, at around XXXX XX/XX/2019, my brother from the XXXX sent {$500.00} thru Western Union. I as the receiver is currently stationed on a US Military Base in XXXX and expected to receive the funds in a few minutes after the payment was done. However, there were a series of confirmation that needed to be done from my brother 's side which he confirmed personally so the funds can be released. Initially, after calling Western Union customer service, we were told that the funds will be available in 61 minutes. So I let 61 minutes pass and at XXXX ( XXXX ) I called back Western Union to have the funds released. The person I talked to said that the funds are released. So I called the agent from XXXX XXXX where I am going to pick up the funds to check if the funds are available for pick up. The agent from the base said that his terminal is showing that the funds has been picked up with details saying the funds were released somewhere in XXXX, Colorado. It is now Monday noon here and I have not received the funds. My brother called for investigation and now, he was told to wait another week for the result of the investigation. In the mean time, we still don't have the money that I needed urgently. I am very, very disappointed with Western Union 's service. It should have been money in minutes not money in a month.
Company Response: Closed with explanation
2019-07-20
Phoenix, AZ
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-19
New York Mills, NY
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with monetary relief
2019-07-17
Northbush, NY
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-07-17
Rochdale, NY
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2019 I received 16 emails from Western union about my account was updated, my password has been changed and money transfers followed by a phone call from Western union fraud department. The agent on the phone asked me for my name and asked me did I authorize the wire transfer which I replied no I did not and was placed on hold while he was stopping the transactions the agent then told me that the transaction was declined and the money will be sent back to my checking account. I immediately called my bank to cancel my debit card and inform them of the fraudulent activity and was told that an investigation will be done. I also changed my password to my Western union account. Fast forward to XX/XX/XXXX I received letter from XXXX stating that they did an investigation and was provided documentation by western union proving that I did authorize the wire transfer and this was not a case of fraud and XXXX will deduct the money that was replaced. At that time I found out that Western union did not refund the money back to my account. I contacted western union multiple times on XX/XX/XXXX and was told multiple times that on that day of XX/XX/XXXX there wasn't any wire transfers on my account and my Western union account was closed and kept brushing me off and told me to contact my bank. I spoke to Western union and XXXX fraud representatives 8 times that day. I finally was able to reset my password on my Western union account to on XX/XX/XXXX there were attempted wire transfers all at the same time, 2 were successful 1 was declined by western union and 1 just says unavailable all were repeated to my mother 's name payout location in the state of North Carolina but the payout location was in XXXX, XXXX. My mother does not reside in nor has ever been to XXXX. The 2 payouts for {$200.00} which totaled {$410.00} was paid out in XXXX statements were collected in XXXX according to the Western union statement by my mother which is not possible. But despite the email activity and the obvious fraudulent activity that is visible on my Western union account Western union just apologized and said they can not refund me my money because it has been collected and they can not retrieve the funds. I have the transaction tracking numbers from XXXX and the 4 wire transfer tracking numbers from Western union along with copies of all 16 emails from Western union when whoever did this hacked into my western union account and changed my profile and password. I will also be going to my local precinct to see if I can file a report. This was clearly fraud that was allowed to happen through Western union and they knew it was happening and they're trying to pass the blame elsewhere.
Company Response: Closed with explanation
2019-07-17
Citrus Heights, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-07-16
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-16
Houston, TX
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-16
Dixon, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2019-07-14
Panorama City, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-09
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-07-09
Detroit, MI
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-08
Frisco, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-06
Barnes, IL
Unexpected or other fees
Money transfer, virtual currency, or money service: Money order
Complaint: It wouldn't let me send the money Account And secure number
Company Response: Closed with explanation
2019-07-05
Urbandale, IA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-05
Austin, TX
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I was the victim of a scam and was part of the Western Union settlement where they were to forfeit $ XXXX to victims like me. I have been unable to get my {$160.00} back.
I feel WU is often used to launder money and for criminal gangs and that they are complicit. I'd like my money back.
Company Response: Closed with explanation
2019-07-04
Las Vegas, NV
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: PLEASE FIND ATTACHED THE TRANSACTION DETAILS IN A LETTER HEREIN ATTACHED THAT I RECEIVED FROM WESTERN UNION CONCERNING MY TRANSACTION, INFORMING ME THAT MY MONEY WAS READY FOR PICK UP. I RESIDE XXXX XXXX, NEVADA AND AM ON A BUSINESS/VACATION TRIP IN XXXX. UPON ARRIVAL AT XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX XXXX IS ONE OF THE AGENTS FOR WESTERN UNION, IN XXXX, XXXX AND WHO i BANK WITH.
WHEN XXXX COULD NOT VALIDATE THE XXXX NUMBER REFERRED TO IN THE LETTER SENT TO ME. I CALLED WESTERN UNIONS CUSTOMER SERVICE, I WAS TOLD THAT THE MONEY WOULD NOT BE AVAILABLE FOR SEVEN DAYS. UPON SPEAKING TO THEIR SUPERVISOR, I WAS TOLD THAT THEY WANTED TO CREDIT BACK MY ACCOUNT IN THE U.S. IN BREACH OF THE INTERNATIONAL TRANSFER THEY DEDUCTED MY ACCOUNT IN XXXX XXXX AND IN DIRECT CONFLICT WITH THE TRANSACTION LETTER THAT IS LEGAL TENDER THAT I WAS HOLDING, WHICH THEY HAD SENT TO ME THE DAY BEFORE. MY SITUATION IS THAT I TRYING TO RESOLVE THE FOLLOWING ISSUES WITH THE TRANSFER I MADE.
1. I HAVE HEALTH ISSUES 2. I HAD A BUSINESS ARRANGEMENT THAT I WAS COMMITTED TO THAT HOLDING MY MONEY WOULD PUT ME IN BREACH OF.AND THAT HAS NOW MADE ME LOSE MY DEPOSIT.
3. I HAVE A NON REFUNDABLE TICKET THAT HAS A TIME FRAME WITH SPECIFIC SCHEDULE OF DAYS TO SPEND IN XXXX.
WHO WILL THEN BE LIABLE FOR THESE SITUATIONS THAT THE DELAY IN GIVING ME MY MONEY IS CREATING?
IF THERE WAS ANY CONCERN FROM THE ONSET WHY DID WESTERN UNION NOT JUST DECLINE MY TRANSACTION.?
I INTEND TO HOLD THEM LIABLE FOR EACH SITUATION AS IT MAY COST ME IN MY NOT RECEIVING MY MONEY FOR THE TRANSACTION I PAID THEM FOR AND WHICH THEY CONSENTED IN WRITING AND GAVE ME A LETTER CONFIRMING..
Company Response: Closed with explanation
2019-07-03
Bronx, NY
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: Hi my name is XXXX XXXX XXXX I'm complainging about Western Union I Just want my bill to be paid on time I have to pay the XXXX XXXX XXXX XXXX.. dollers or XXXX .dollers for an Estate reimbursement Reqsal situation. Can you associate I'm useing the same debit card for my online purchases..as well I have three purcaess or rather Money Transfers in question but only have two tracking numbers and one of them are doubled for some reason they are XXXX which was supposed to go to my tax man XXXX XXXX XXXX XXXX also though he has the only other showing the amount for the same in-which not my intentions, I just wanted to associate for my Requsal I'm useing the same card this number or Mtcn is XXXX The other I had a hundred dollers sent to Mr. XXXX and they gave me a problem after I received my relieving I changed the name amen to XXXX XXXX .XXXX XXXX Please help I have a sick Mother..
My email is XXXX My Card Number XXXX XXXX XXXX XXXX XXXX ( for XXXX ) XXXX as seen on Card..
XXXX XXXX ...
And my XXXX XXXX XXXX Exspired today ... and I sent a XXXX As well with a Notery to the people at Westren Union as well with what is a Insurance receipt for delivery from the Post Office..with tracking numbers Reqlusal relivance of Notery within Reqlusal beats copy of I'd!!!! Ofcourse within whome gets notery Amritrad Obligations.
Company Response: Closed with explanation
2019-07-03
Norfolk, VA
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-07-01
Rochester, OH
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation