WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 8
2019-06-03
Phoenix, AZ
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-03
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-03
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-06-03
TX
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Complaint: The exchange rate that Western Union ( WU ) quoted was very much different than the local rate where the money was picked up. I sent {$300.00} and WU paid out {$460.00} BAM ( XXXX XXXX BAM ). However, the local rate is XXXX BAM for XXXX XXXX Therefore, WU made XXXX BAM ( if sold at XXXX local rate ) which equals about XXXX XXXX plus {$7.00} fee. After all WU made about XXXX $ profit which is hefty 10 % on transaction. This is very unfair practice and I am not sure why/where is WU getting this exchange rates before sending the money. There are millions of customers who are getting scammed into this practice/pattern. For the same transaction, XXXX charges XXXX $ and the exchange rate is XXXXBAM for XXXX , which is the same as the local exchange rate. I understand that rates change daily, in minutes, and hours ; however, I think XXXX intentionally quotes the exchange rates very low in order to generate more profits. This is unfair and deceptive practice by which XXXX generates millions of dollars and tells consumer that they are charged only XXXX .
Money Sent XX/XX/2019 - Picked Up XX/XX/2019 in XXXX. WU did not have reasonable explanation for a such huge difference between exchange rates.
Company Response: Closed with explanation
2019-06-02
NH
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$50.00} to my brother in the XXXX via Western union App, the money was charged to my XXXX XXXX XXXX account right away. Few days later, my brother contacted me that the generated Money Transfer Control Number I gave him was not successful to receive the money. I called Western union to check the transfer status, talking to one of the Western union representatives, I was told that the transfer was cancelled by Western union and the representative said she didnt know the reason. Why it was cancelled and told that my refund would be available to me in seven days. I did receive my refund after seven days Thinking that the App that I used to send money was the problem, I went into Western Union agent to do the transaction at XXXX XXXX Store at XXXX XXXX XXXX XXXX, XXXX, NH XXXX.
I completed the transaction with Money Transfer Control Number XXXX and I was told it would be available for pick up in XXXX in few minutes.
Again, my brother tried to receive the money in the XXXX with MTCN XXXX and he was told the number was not good. This happened after four days, I sent the money. I called Western union again, and the representative told me that Western Union had cancelled the transfer. I asked him why I was not informed and his response was " I don't know I also asked the representative why the transfer was cancelled? He told me that the reason was not available to him to tell me.
Western Union could have refused my transfer at the time of transaction but they not only refused to inform me of the cancellation of my transfer, they also refused to tell me the reason my transfer was not honored.
Company Response: Closed with explanation
2019-05-29
Eldersburg, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-29
Cloverly, MD
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-29
Church Point, LA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: XX/XX/2019 Money order # 1 amount : XXXX Money order # 2 amount : XXXX Company : Western Union money transfer I tried contacting customer service they didnt help.
Company Response: Closed with explanation
2019-05-26
Chicago, IL
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I was sent funds from a family member and there was an error code XXXX claiming there was some error with the receivers information. I called into customer service after I verified with the sender the info was correct. After still having issues I called back into customer service after I was told to call back with the sender with me on the line. I was on the phone for almost twenty minutes when the rep told me something that made no sense which was that my mother had sent too much money or that I had received too much money and thats why the transaction wasnt going through after knowing that was not a factor since I had not received funds in months I asked to speak to a supervisor. The supervisor got on the phone very nasty, unprofessional and rude and wanted to demonstrate his incompetence by immediately saying he would not speak on a conference call. When I informed him we were already on a conference call with the previous agent for over 15 minutes he began to raise his voice to over talk me and say " you have 5 seconds to hang up the call or I will. '' Then the half bad english speaking " supervisor '' hung up on me and my mother. When calling back to customer service I was placed on endless holds and refused to be transferred to a supervisor. After the third attempt I finally got a supervisor who alleged he had no way of finding the name of the supervisor and that they would review the call history. I spent over an hour going back and for and on hold with western union.
Company Response: Closed with explanation
2019-05-24
Confusing or missing disclosures
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-22
Houston, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XX/XX/XXXX Transferring {$1500.00} from XXXX, TX to XXXX, XXXX, XXXX.
Transaction started from XXXX XXXX # XX/XX/XXXX, XXXX XXXX XXXX, XXXX, TX was blocked ( got phone message ).
Called XXXX number from WU message, operator cancelled transaction without any additional information. Got reference to Terms And Conditions on WU website. Did not find any information on why my transaction was cancelled
Company Response: Closed with explanation
2019-05-21
San Antonio, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-21
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-21
Lena, OH
Fraud or scam
Money transfer, virtual currency, or money service: Refund anticipation check
Complaint: I have received two text messages from XXXX. today. One was around XXXX and the other around XXXX XXXX XX/XX/2019. I have asked them to stop and they won ; t.. Unfortunately I do not have a block option on my phone ... They won ; t stop. Can you please help me??
Company Response: Closed with explanation
2019-05-18
Sacramento, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-05-17
Gretna, LA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I have been a customer for Western Union from a year XXXX. Within the last three years I realized Western Union to have a problem with my XXXX name ( Originally from XXXX ). With good faith and under company request I provided the company with every Identification document in my possession including copy of passport, State ID and official XXXX XXXX XXXX XXXX ID ( My worker at the time where I work as XXXX XXXX ; separated on XX/XX/XXXX ) and the company a apologized before. However, the problem still going on. Because of the month of XXXX ( XXXX XXXX XXXX XXXX XXXX ) On XX/XX/XXXX - I used the company 's online app to transfer Money ( {$200.00} ) to XXXX ; and based to company 's website/app the money should be there in 15 minutes with extra fees of ( $ XXXX ) I have paid. The company was able to access my bank account and withdraw the money and the fees with total of {$210.00}.
Shortly, after the submitting the online transfer I received a confirmation of service, then an email notifying me for security I have to provide more identity documentation, so I did. However, after three days I request cancellation and refund of my money.
On XX/XX/XXXX the company sent an email confirming two action at once completed the transaction and cancellation.
More days later the company has deposited the amount of transfer in my bank account and kept the fees.
I believe under supported records this company is discriminating, holds negative information about me which is not correct Please, your help and if I could have the rights to sue this company Thank you XXXX XXXX XXXX, LA XXXX
Company Response: Closed with explanation
2019-05-17
LA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I want on XXXX and meet gen XXXX XXXX XXXX and what a big problem I sent him {$3.00} it was not all time. I think he was a XXXX men. I have all the informant in my computer. I just don't want people to do what I did.
Company Response: Closed with explanation
2019-05-16
Arleta, CA
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-16
Sanders, KY
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XX/XX/2010, I asked Western Union if it is possible to send money to the XXXX using the Western Union online money transfer service. It is over nine years now, and I still have not received a response. I mentioned the letter in a recent email correspondence with Western Union. Western Union addressed my other concerns, but continued to not respond to my XXXX XX/XX/2010 letter.
I used a combination of debit and credit cards to send money to family in the XXXX using the Western Union online money transfer service without success. I use these same two cards for daily transactions with no issue.
Company Response: Closed with explanation
2019-05-15
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-14
Occoquan, VA
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I was a consumer of the XXXX XXXX XXXX. I was issued a check attached to an informal letter with a very generic letterhead. My family and I had concerns about the validity of the check and deep concerns with depositing the check with my financial institution. The check was never deposited or cashed. I wish to have the check reissued in order to claim the redress pursuant to the lawsuit filed by the Consumer Financial Protection Bureau ( CFPB ). Case No. XXXX.
I attempted to resolve the matter by speaking with the company at the following telephone number : XXXX. This number is different from the number list on the letter. Some research was required to find a valid telephone number. Once a number was located ( XXXX ), I first explained the issue to a young lady that explained that a supervisor will contact me. A follow-up telephone call was not received as promised. I contacted the company again and spoke to a male who identified himself as XXXX. XXXX simply stated that no more checks will be issued or reissued.
Company Response: Closed with explanation
2019-05-13
Scottsdale, AZ
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2019 at XXXX I went to Western Union agent at XXXX XXXX located at XXXX XXXX XXXX XXXX, XXXX XXXX AZ XXXX, to send money to my wife who lives in XXXX XXXX as I do every two weeks. Cashier by the name of XXXX was at the customer service counter, I gave her my information, drivers license, my phone number and name of the recipient. I informed her that the information is in my profile which she can pull up on the computer by my phone number. She insisted that my wife 's name was not on the list of recipients I have previously sent money to which I disputed since I had just sent her money two weeks ago and have done so for the last three years. She ( cashier ) responded that I should not argue with her or she will not serve me! She then asked me for my social security number, where I work, what I do for a living and where I was born? As you can tell these are the type of questions which are personal and can be easily used to steal individual 's identity. Of course I could have refused to provide the information and used online service to send money, but the online service for Western Union is outrageously expensive and most of the time it doesn't work due to technical problems, which by the way they were having technical problems at that time. When I returned home I called Western Union at XXXX to find out if this type of questioning was a new requirement? I was told that it's not, but that each agent may implement their own rules for security purposes. Which I translated to mean that any Western Union can discriminate against anyone as they see fit!! I have been a customer of Western Union for over 30 years and to be treated such I found appalling to say the least. Am sure Western Union feels that they have monopolized money transfer industry, but there have been giant companies in this world who though they were too dominant to fail but as the world changes so will the competition and who knows Western Union may find their way out unless they change their ways. In case anyone wants to get more information from me, my name is XXXX XXXX and I can be reached at ( XXXX ) XXXX or email at XXXX XXXX
Company Response: Closed with explanation
2019-05-11
Ft Lauderdale, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: HI I write to you today to help me find my {$1200.00} that I transfer to my wife via Western Union on XX/XX/2018, tracking number XXXX. I clearly declare to the cashier that the money needs to pick by my wife on Monday, XX/XX/2018, at any time ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX, XXXX, FL XXXX. XXXX ml from my house. On Monday at XXXX my wife announced that she could not get the money because they don't see any money. I quickly called Western Union and they apologized for any inconvenient that they cause to me and I have to return after work to get my money back. After work, I went to Western Union at XXXX and spoke to the assistant manager who advised me to call Western Union again and he spoke with them. They gave me on Monday, XX/XX/2018, another tracking number to get the money # XXXX. I went everywhere without success. I called them again on the phone and they told me they will investigate that case for 20 business days, when I called they said I have to wait until today I called a lawyer who sent them an email, they denied the letter. Now, I was watching the news and I saw that you can help find the money that the reason I email you all the information that can lead you on the right path.
I had all ; my police report, my receipt. When I called Western Union on Monday They told me that somebody in XXXX took the money 3 hours after I finished to do that transaction, I told them how come because I specifically said to the cashier that the money needs to deliver on Monday, XX/XX/2018. Since today I am waiting for that money, I hope that you will help me out or I.
Thank you, XXXX XXXX XXXX XXXXXXXX XXXX XXXX FL, XXXX Thanks in advance and may God Bless you and your team.
Company Response: Closed with explanation
2019-05-10
Brooklyn, NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2019-05-09
Hollywood, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation