WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 16
2018-11-09
Problem with customer service
Money transfer, virtual currency, or money service: Check cashing service
Complaint: On XX/XX/2018at XXXX, I entered XXXX XXXX XXXX in XXXX XXXX , NJ and proceeded to do my usual business a the facility. I wanted to use Western Union services, however the debit card slider component of the machine was not working and was told by the cashier that it had not been working for over a month. I told her that walking to the ATM at XXXX XXXX XXXX to withdraw a large amount of cash then back was unsafe. The cashier responded " don't know what to tell you '' I then went to the ATM and withdrew the cash to send at XXXX XXXX XXXX to do the transaction. The rude cashier then told me that Western Union was closed for the day, so I made the risky trip for nothing. I asked to see the manager and the cashier yelled at me and said " I am the manager!! '' and then kept screaming at me further saying " since you want to be a XXXX, it's not my fault it's Western Union 's fault '' I told the manager that there's no reason why she allowed this problem to persist for a month. Not everybody carries large amounts of cash on them for safety reasons. I angrily headed toward the door as the manager kept yelling at me then said " take your business someplace else! '' I said I was sorry if I angered her and she replied " no ''. I had been doing business at this check cashing place for over 10 years. This combative manager finds it easier to attack customers and lose business rather than getting Western Union problems fixed. In the past I have tried to ask who the owner of the facility was to resolved complaints however I was denied information, so there is no way to complain to the manager 's boss. This manager can verbally attack any customer she wants without any consequences.
Company Response: Closed with explanation
2018-11-08
Bellflower, CA
Fraud or scam
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-11-08
WA
Confusing or misleading advertising or marketing
Money transfer, virtual currency, or money service: Money order
Complaint: so i purchasex a XXXX western union money order i no longrr needex it so i toom the money order to XXXX XXXX XXXX a total of 3 of them that wouldnt pay me the money order says payable at XXXX XXXX but they wouldnt pay me its ridiculous and i am tired of the sham the we american citizens are faced with
Company Response: Closed with explanation
2018-11-08
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-07
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-11-07
Belden Village Mall, OH
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-11-06
Howland, OH
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-11-05
Houston, TX
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: Respected Ladies/Gentlemen of CFPB, I sent {$1000.00} via Western Union to XXXX ( XXXX XXXX ) from XXXX on XX/XX/2018.
Recipient was XXXX XXXX XXXX, who had done work for me during an electrification project.
The recipient did not pick up the money, as Western Union XXXX had given it to somebody else. I will be happy to provide you Western Union 's receipt of transfer and the recipient 's passport.
I lodged a complaint with Western Union and they have done nothing. My party in XXXX is sick & needs the money for hospitalization.
Thanks you Very Much.
Respectfully, XXXX XXXX
Company Response: Closed with explanation
2018-11-05
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On the XX/XX/2018 XXXX XXXX XXXX a citizen of XXXX used the Western Union located in XXXX Florida to transfer US dollars, delivered in person, in cash, ( to me ) her relative, XXXX XXXX XXXX XXXX, a citizen of XXXX, in Oregon, USA, in the amount of {$1800.00}. The company charged fees for the service, and received the amount in cash from XXXX. XXXX, the receiver of the money transfer, went to pick up the money and was denied the transfer. The first attempts were denied due to the amount of the transfer. When a Western Union location was found capable of handling the transfer amount he proceeded to supply the appropriate information, including his valid identification, confirmation numbers, and sender information. At that point the Western Union representative informed XXXX that the transfer was not found in the system and later revised that information to say the transfer had been put on hold. The representative could not inform any of the parties involved as to why the transfer had been put on hold but supplied a customer service phone number to call. After an hour on the Western Union customer service phone line, the customer service representative XXXX spoke to, XXXX, the supervisor provided after asking for a manager, operator number XXXX, did not provide solutions but informed him that the transfer status had changed from being on hold to being refunded. He did not provide answers as to why this happened but merely stated he did not have access to the system and there was nothing he could do. XXXX stated that it was likely due to the fact the sender was a citizen of XXXX. However, the sender provided this information in the form of a XXXX passport when supplying the necessary documents. The information provided on the Western Union website does not limit non-citizens of the United States from using their service and if they did it was their responsibility to deny the transaction at the time the sender was in person, at their office. They took her money in cash, in US dollars, and charged her fees for the service. XXXX, customer service supervisor, gave an email to contact that turned out to be a phony email address and refused to provide further contacts whom may be able to correct the mistake made by Western Union.
During the four days it took sorting through how to receive the money transfer, the sender, XXXX, had finished her vacation in XXXX, and went home to XXXX. The receiver had been attempting to collect the money sent from the moment it was sent and has been encountering problems since then, unable to receive money, unable to find answers as to why it was cancelled, and unable to talk to anyone who made the decision to terminate the transaction. No one seems to know anything or who was authorized to cancel the transaction. The receiver of the money has not received the money that was guaranteed by Western Union and has now been forced to cancel vacation plans and suspend travel due to this unnecessary violation of Western Union.
It is now XX/XX/2018, and Western Union has not cleared the transfer for pick up and will not supply the reason why they canceled it and every attempt to speak to someone that can supply a solution or reasons to how to proceed has been rejected. Western Union has now authorized a refund to XXXX against all the will of all parties involved. The transfer was initiated in XXXX, Florida, in US Dollars, to a recipient in the United States, in US Dollars and now Western Union has decided to provide a refund in XXXX Pesos, at whatever exchange rate they decide upon without the consent of anyone involved. Neither parties agreed on this and Western Union still refuses to provide their reasoning or provide the appropriate person to speak to that can explain their reasoning or provide a supervisor that can correct the error made by Western Union. The money is now unable to be received by either the sender or receiver.
It is criminal to take money in cash from a customer and then decide without authorization to send it out of the country in a different currency. All money was declared when entering the United States and all information was provided to Western Union when attempting to use their service. Eleven days has passed since the transfer was made and neither party is able to receive the money and the recipient has now been forced to cancel all plans due to a lack of dollars that was guaranteed to reach him eleven days ago. Refunding money to a person in XXXX does not solve the problem that Western Union created. The receiver is still without the funds sent. The money that Western Union wants to refund to XXXX would be in a different currency than what was sent. The amount would be less than the amount sent due to exchange rates. Fees would not be refunded. Fees encountered when attempting to send money from XXXX to the United States would be greater than the fees encountered sent from Florida to Oregon. US dollars left XXXX and would now be refunded in Pesos against the will of the parties involved. Eleven days of suspended funds has caused disruption in the lives of all involved.
Western Union has taken no accountability of this problem or provided solutions to solve the error they made. Western Union has not provided any legal reasoning for their action. Western Union has taken cash from a customer and refused to provide the service agreed on.
I, XXXX XXXX XXXX XXXX, feel that Western Union has committed a crime by denying me receipt of the funds sent to me by my niece, XXXX XXXX XXXX, and I would like an investigation to be conducted into their criminal conduct. I would like the money that was rightfully mine to be allowed to be received by me, in the country it was sent and intended to be received in, in the currency it was sent in, and I would like compensation to be made for the days left without funds, the interest encountered, the frustration encountered, and the unprofessional misconduct made by Western Union.
Company Response: Closed with explanation
2018-11-03
Corpus Christi, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-02
Potomac, MD
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with explanation
2018-10-31
Newnan, GA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-10-30
Clarkesville, GA
Unexpected or other fees
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: This complaint is about 1 ) undisclosed fees and 2 ) unfair charges/unfair business procedures that result in a negative cost to the payee to return the money order amount to Western Union for resolution. The payee ( XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ) would be out a negative - {$2.00} for a 13 month old {$50.00} check, if Western Union policies were followed in order to collect on this {$50.00} check.
Facts ; Western Union money order purchased XX/XX/XXXX in the amount of {$50.00} at a XXXX Grocery Store Agent # XXXX dated again XX/XX/XXXX Transaction XXXX by purchaser XXXX XXXX, ( a retired XXXX Veteran ) XXXX XXXX XXXX XXXX, GA XXXX.
Check was sent to Payee to repay a debt/personal loan of {$50.00}.
Check was misplaced for one year. Check was discovered & deposited on XX/XX/XXXX to Payee 's checking account at XXXX XXXX XXXX. Check bounced & payee was charged {$5.00} Returned Unpaid Check by Payee 's XXXX XXXX XXXX.
Reverse side of check says checks over 1 year old will be charged $ XXXX/mon over 12 mos. Western Union many calls to Customer Service resulted in numerous tasks and online submission of claim affadavit that must be completed by Payee, Printed, Notarized, then Submitted to Western Union office. Payee would be returned {$32.00}, minus a new {$30.00} Administrative Service fee, resulting in a check for {$2.00}.
After a completion of all this, Payee would still be out - {$2.00}, since Payee 's bank charged {$5.00} when Western Union check was deposited on XX/XX/XXXX.
During the many calls & conversations with Western Union Customer Service today, phone XXXX, we were 1 ) put on indefinite hold 2 ) transferred to ESOL Customer Service Agents 3 ) Instructed that they were unable to hear us our our complaint. 2 times, we were instructed physically dreive to XXXX, GA ( we live in XXXX, GA ~130 miles away ) to try and resolve this issue.4 ) We were instructed to go online to westernunion.com, click on HELP, Write in " How do I request money order refund '', click on Payee, Complete & Print all forms, have all these forms notarized, make photo copies & keep for our records, Send originals to Western Union as per instructions on website.
After doing all the above, we were told that Western Union would send a check to Payee XXXX XXXX for {$2.00} ( the amount Western Union felt that were due since their new checks Service Charges are now {$1.00} per month for any checks over 30 days old. ) If you check the back of the enlarged Western Union Money Order sent to Payee, It says that the amount of $ XXXXmonth for any Money Order over 1 year old ( not 30 days old ).
These type of unfair practices prey on the most needy of our society who can not manage their funds or a checking account.
Please note, The Payee is not a Veteran -- The Purchaser of the Western Union check is a retired XXXX Veteran who has difficulty managing his money. The Payee is his older brother who helps him out from time to time.
Company Response: Closed with explanation
2018-10-26
Chandler, AZ
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-10-25
Hemet, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-10-24
Cedar Hills, UT
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-10-24
Coal Grove, OH
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-10-24
Irvine, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-23
Chandler, AZ
Trouble during payment process
Mortgage: VA mortgage
Company Response: Closed with explanation
2018-10-23
CO
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On XX/XX/XXXX my computer was hacked into by a guy claiming to be from XXXX and wanted to fix a virus I had on my computer. At the time I could not get out of the computer so he took control of the computer only for me to learn he had fraudulently hacked into my debit bank card, my XXXX credit I had and all in all charged off over {$1200.00} in purchases.
I was able to claim back from XXXX the credit I had there, as well as other charges he had done but the one charge i never recouped was with Western Union and that was a {$430.00} charge or money sent.
That money sent I learned was to a XXXX XXXX in the XXXX, NY and was picked up at XXXXXXXX XXXX on XX/XX/2018.
I have spoken to the supervisor XXXX with Western Union butr he claims to still be working on the case.
The debit card that was used was # XXXX. That card was shut down by my bank, XXXX XXXX as a result of this fraudlent activity. The bank claimed it was my fault.
The tracking number on the transfer was XXXX. I contacted the Sheriffs Dept and filed a complaint.
The phone number for the Western Union Manager XXXX was XXXX Opt XXXX.
I do not know a XXXXXXXX XXXX and I did not authorize the transaction and I feel i am owed that {$430.00}.
Western Union has not helped me in tracking down the guy that did this. I need that money desperately Thank You
Company Response: Closed with explanation
2018-10-22
Boynton Beach, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-10-22
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-10-22
FL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Complaint: The western union service was installed in my agency but it was never fully operational, so no transfer of money was ever made.
Western union tried to fix it twice but could not fix it.
The person who installed the system told me that someone would contact me to fix the problem and it was not until after 3 weeks that someone contacted me to supposedly repair the system. That person who called me had confidential information about my account and knew that my account was not operational. He asked me to do some things on the computer to fix the problem. 3 days later I received an email indicating that I owed western union XXXX $ Someone made 7 money transfers from my account. whoever did it could enter to the main platform of western union or work for western union since it is the only way to modify the activity schedule of the account. ( XXXX to XXXX ) All transfers were made at unauthorized times ( from 7:31 pm ) I contacted the western union fraud number and they took my complaint, but nothing else. Days later they started to pressure me to pay them without even having an investigation of my case.
Now they sent the case to the collection company ( XXXX XXXX XXXX XXXX ) and they threaten to affect my credit record.
I tried several times to resolve the case with western union staff and there was no response.
Companies involved : WESTERN UNION and XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2018-10-19
Belden Village Mall, OH
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-10-19
FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Send money through Western Union on theXX/XX/XXXX to pay a bill but the company sent it back through Western Union and there were supposed to give me my money back that I paid the company in the amount of XXXX. It was settled on the XX/XX/XXXX and I was supposed to receive my money on the XX/XX/XXXXXXXX. Company refuses to give me my money back
Company Response: Closed with monetary relief