WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 15
2018-12-04
Haverhill, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-02
AR
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: WESTERN UNION MUST FURNISH ALL DOMESTIC AND INTERNATIONAL WIRE TRANSFERS I SENT FROM XX/XX/XXXX TO XX/XX/XXXX PER LAW.
Company Response: Closed with explanation
2018-12-02
Queens, NY
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: i am writing in regards to western union and they're money transferring services. I've been using they're services for many years usually i don't have a problem, but recently they've been treating me wrongfully by accusing me of doing illegal money transfers. Not only am i locked out from using they're services but they've ruined my friendship/relationship with a girl ive loved for many years by thinking that the money i sent her was fraud which wasn't the case.I demand that they reach out to her and apologize to her, but as to me.i demand that they reinstate my account with them and reinstate my ability to use there services and ability to send money online using my debit card. i will also complain about western union to my attorney general for wrongfully judging my money transfers as fraud.
Company Response: Closed with explanation
2018-12-02
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XXXX XX/XX/2018 i send money through XXXX XXXX XXXX dollar but I put wrong account number but it shows complete it suppose to refund I called the customer care they tell that contect with receiver bank I already contact they saying not credit in bank
Company Response: Closed with explanation
2018-12-01
Staten Island, NY
Wrong amount charged or received
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Someone at Western Union used my account and debit card without authorization. I was charged {$440.00} two times recently. I authorized one transaction to XXXX XXXX on XX/XX/30 for {$400.00} plus the service fee.
There is an additional {$440.00} deducted from my account from western union under the title bill payment. Which I did not authorize. Please fix this issue as soon as possible because I need the funds. It is my sons birthday, and I need the {$440.00} you took out of my account without authorization.
Company Response: Closed with explanation
2018-11-30
Cold Spring, MA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Im a regular customer of WesternUnion. On XX/XX/2018 I sent two separate transactions overseas. The reasons I did two transactions was the auto fill from previous transactions.
I sent {$70.00} and then {$30.00} to the same person. However, WesternUnion cancelled the transaction for the {$70.00} and the {$30.00} available.
I wasnt notified by WesternUnion that they canceled the transaction. I didnt know whats going until the receiver went to WesternUnion XX/XX/XXXX after going for consecutive days. WesternUnion overseas told I took the money back. On XX/XX/2018 I called WesternUnion and was told by two different representatives that they cant access the transfer, but I should call back in 15-20 minutes two times. Finally, I was told that they canceled my transaction because I sent separate transactions. Nobody seems to know whats the real problem. I called back WesternUnion representative again and asked if I send another transaction on XX/XX/XXXX if the person would be able to get the money. I was reassured by the representative yes. I was taken aback when WesternUnion again canceled-suspended the transaction again. I had to asked for a refund.
After numerous calls I called back XX/XX/XXXX and asked for the department that placed restrictions on my transactions and was give this email XXXX for help. I sent an email and I havent received an email or phone call from WesternUnion about this inconvenience. I must say this situation was handled unprofessional and without regards or thoughtfulness of all party involved. Im very disappointed with WesternUnion.
Company Response: Closed with explanation
2018-11-30
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-28
Hack, NJ
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-27
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-26
Annandale, VA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-11-26
Detroit, MI
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I have participated in a class action lawsuit against Western Union over a year ago, and never heard back from them regarding my claim. I submitted proof, and have been ignored by Western Union for compensation.
Company Response: Closed with explanation
2018-11-26
WA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: I have been working with XXXX XXXX representative XXXX XXXX and with Western Union since XX/XX/XXXX to resolve issue regarding my rent money order in the amount of {$810.00} that was stolen, forged and cashed. On XX/XX/XXXX I received a letter from XXXX XXXX Customer Advocate, XXXX XXXX, stating that my issue was assigned to XXXX XXXX and that she would work with me and Western Union to get this issue resolved. I have attached that letter. On XX/XX/XXXX I received a letter from Western Union dated XX/XX/XXXX stating that my money order # XXXX for {$810.00} was denied by cashing bank, XXXX XXXX. With an apology that they must comply with banking regulations. The letter they enclosed from XXXX XXXX was dated XX/XX/XXXX stated my claim for reimbursement was being denied because of time limits. My original request for investigation and attempt at recoupment was on XX/XX/XXXX, when it was discovered that the Apt manager 's office was robbed where I live. I sent in my claim for forged and stolen money order XX/XX/XXXX. This information red flags me because I submitted all necessary paperwork, including police report # and officer assigned case well before any time limit requirements. What I have since found out with my XX/XX/XXXX conversation with XXXX XXXX, XXXX XXXX had not heard of my complaint and had no records from Western Union regarding my issue. Ms XXXX and I spoke XX/XX/XXXX and she advised me she had called Western Union but was getting transferred around and not getting the information she needed and asked if I would call and try to get the information.I called Western Union and spoke with XXXX on XX/XX/XXXX. XXXX advised me that she couldn't give me the information I was asking for only XXXX XXXX could get that info. I gave XXXX the XXXX Rep 's name, XXXX XXXX and ph # XXXX and asked her to please make sure to send all claim information directly to her because she was handling my case. I called XXXX XXXX back and let her know Western Union would not give me the information she needed and that I gave her info to them. I spoke with customer service at CFPB about new information and was advised to make new complaint and I did so XX/XX/XXXX. I spoke again with XXXX XXXX in XX/XX/XXXX. She called because she had not received any claim information. She also advised me she had called the contact at Western Union, after being transferred around several times, XXXX XXXX at XXXX ext XXXX, three times and was forced to leave voice messages. She also advised me she emailed XXXX XXXX as well. I received on XX/XX/XXXX a response from Western Union on my complaint stating they consider my issue resolved because the cashing bank, XXXX XXXX, denied my claim and they cited letter dated XX/XX/XXXX. I received email today, XX/XX/XXXX that refund check # XXXX was issued on XX/XX/XXXX for {$810.00} and was sent to Western Union, attention of XXXX XXXX, for me. As of today, I have not received this refund check furthermore I would never had known it existed if I had not emailed a plea to Western Union to work with XXXX XXXX on XX/XX/XXXX with a Cc to Ms XXXX. I am tired and emotionally spent. I just want my refund from XXXX XXXX and Western Union needs to locate it with their employee XXXX XXXX and send it to me so I can give it to my Apt Manager.
Company Response: Closed with explanation
2018-11-23
Boston, MA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-11-20
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-19
Hillandale, MD
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-16
Savannah, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/18 I submitted a transfer for Bill Pay through Western union at a XXXX Kiosk for {$200.00} and wanted it sent urgent for an additional amount of {$9.00}. I paid cash and was given a receipt for the transaction and a tracking number. A few days later I realized the payment never posted and when I checked the status online my payment was placed on hold and I was to contact Western Union customer service. I was told to return to XXXX to have them call as well, then told to wait 48 hours. After 48 hours I returned and was told to wait another 48 hours for a full refund. During that time I filed a complaint via email to western union and was told I could return to the store to have XXXX refund me. Once again this did not work. Somehow there is a breakdown between the 2 companies. Western union claims XXXX owes me and XXXX is saying Western Union needs to provide a tracking number so that I can get a refund. The money was sent from XXXX so the mistake appears to be on Western Unions end but they have not budged and I keep getting the run around as they investigate then prematurely tell me to return to XXXX for a refund. It has been 5 days since I initially contacted them for a refund and was given a case number. I was finally able to find a member for the corporate office and spoke with someone who is forwarding my case. I should hear from someone in about 2 business days which since its Friday, means at least another 4 days before I can get my money back. Considering the run around I've been given all week, I'm not hopeful corporate can help me because they still have to contact the same people who investigated in the first place.
Company Response: Closed with explanation
2018-11-15
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-14
Confusing or missing disclosures
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-14
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-14
Glendale, CO
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Just want a refund of {$150.00} sent to the XXXX by Western Union on MTCN XXXX XXXX XXXX on XXXX. Money was not picked up. Money can be returned to Visa Debit Card # XXXX XXXX XXXX XXXX or Visa Debit # XXXX XXXX XXXX XXXX in the name of XXXX XXXX XXXX Additional information available if needed
Company Response: Closed with explanation
2018-11-13
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-11-12
Cheverly, MD
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/XXXX I used Western Union ( WU ) money transfer services at XXXX, XXXX XXXX XXXX, XXXX, MD XXXX to transfer XXXX XXXX, XXXX XXXX dollars ( {$1200.00} ) to XXXX XXXX, my brother in XXXX.
Due to XXXX holiday festivities in XXXX ( XXXX ) and local WU agent/vendor systems ' lack of connectivity XXXX couldn't immediately receive the transfer. When businesses reopened on Tuesday XX/XX/XXXX I got a text at about XXXXET from WU that XXXX picked up the money, but the person wasn't my brother so I immediately informed WU that someone else fraudulently received the transfer. WU sent a canned email to wait for a 20-day investigation.
After 4 weeks I got letter that I won't be reimbursed. A copy of the investigative report which I had asked for copies in my interactions with WU on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX wasn't included. It became apparent that WU didn't care- not committed to resolving my case- probably because they have the resources to hire the best PR/legal minds available.
In frustration due to contemptuous treatment and blatant stonewalling, I emailed WU 's CEO, XXXX XXXX on XX/XX/XXXX and XXXX XXXX XXXX XXXX, an Executive Resolutions Specialist replied stating that the case is open. She emailed on XX/XX/XXXX that the money was paid to my brother. I replied/asked for the investigation and on XX/XX/XXXX she stated that she won't release it to me because of consumer privacy issues - but I'm the consumer who lost {$1200.00}.
She said I share these information with local law enforcement for a subpoena request of their investigation to be sent to : XXXX or mailed to XXXX XXXX XXXX XXXX XXXX XXXX, Attn : Custodian of Records, XXXX XXXX XXXX XXXX, XXXX, XXXX, CO XXXX quoting fraud file # : XXXX.
The XXXX Police Department said they dont have the power to subpoena for information so I contacted the Marylands Department of Labor, Licensing and Regulations ( DLLR ) who subpoenaed WU. DLLR sent me those documents sent by WU, and I respectfully disagree with WU 's conclusion of which DLLR accepted. Based on the documents provided, WU paid the money to someone whose face and signature I don't know. The issue that WU doesn't want to acknowledge is that either hackers or their vendors are sharing money transfer details with others - so scammers took on my brother 's identity and had all the money transfer details to fraudulently claim my money. Unfortunately, I'm not the only one and WU doesn't want to acknowledge that their vendors and/or hackers are stealing customers ' money transfer.
Please is there anything your office could do to help me recover my {$1200.00}? I'd be eternally grateful for your help I state unequivocally that XXXX and I are the only 2 people who knew about the transaction. I re-affirm that he didn't make the withdrawal - he was nowhere near the place the money was collected. This {$1200.00} is my hard-earned money and WU needs to refund me. It's lapses in their supply-chain that caused this theft. WU reneged on their duty of care and trust
Company Response: Closed with explanation
2018-11-12
MO
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I intended to wire {$40000.00} to my sister in the XXXX on around XX/XX/18.
The money was wired from my XXXX XXXX to Western Union that day.
I received an email from WU on XX/XX/18 stating that the transfer could not be done and that I would be receiving a refund by XX/XX/18.
I called on XX/XX/18 and asked why the refund had not come through and then I was told it would be returned by or before XX/XX/18.
I have been calling every day since XX/XX/18 and I have been unable to find out why the refund has not been processed.
I would like to know the name of the Federal Watchdog that I should be reporting this matter to. Is it supposed to be the FBI or some other entity?
My tracking number is XXXX Any help would be greatly appreciated.
Sincerely
Company Response: Closed with explanation
2018-11-11
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I was invited by a girl I met on the XXXX app to join a dating event in XXXX. I added her on XXXX app and encouraged me to join the event.
I have to pay for a membership fee of XXXX in order to do so. Eventually I did via Western Union money transfer to the XXXX on XX/XX/2018. But after making the membership payment, the so-called admin contacted me and offered me to select a few choices of packages in order to finalize and complete my membership.
Again, I agreed and hesitantly paid a total of XXXX to the same recipient via Western Union money transfer. I was really having some tough time believing them, to the point that I made my first payment in half - XXXX on XX/XX/2018. Another payment of XXXX on XX/XX/2018. And, made the final payment of XXXX on XX/XX/2018. I have attached all these receipts on this site as well.
However, after that, they refused to give me any invitation to join an event by making a lot of excuses, and telling me that the girl who is supposed to be my partner is no longer available. I already escalated this issue to the Western Union, and currently investigating, and see if I am eligible for a refund. I am more than willing to help in order to investigate this further so these alleged scammers will no longer harm other people.
Please take note of the following email addresses they are currently using : XXXX XXXX XXXX ( This person is also on XXXX, and XXXX using the name " XXXX XXXX ''. And " XXXX XXXX '' on XXXX - XXXX XXXX XXXX ) In addition to this, this alleged fraud unit, is also using XXXX XXXX as the recipient of the Western Union money transfer.
Company Response: Closed with explanation
2018-11-09
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation