WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 14
2018-12-27
Cherry Brook, MA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with monetary relief
2018-12-26
Trumbull, CT
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: The money transfer got cancelled last minute for no specific and valid reason. Refund will take 7 days. Western Union should not have charged my card if they already know that they will cancel the transfer.
Company Response: Closed with explanation
2018-12-26
San Marcos, TX
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2018, I paid for a wire transfer to another person in Texas by Western Union at XXXX in XXXX XXXX, Texas for {$500.00}. I did this in person at the location hoping to get some funds to my granddaughter 's family - that needed prescriptions, fuel, and groceries through the end of the year.
After must consternation with the company 's customer service I found out on XX/XX/2018 that the wire wasn't sent, but refunded without notifying me.
On XX/XX/2018, I had to go again in person to one of their agents to get the amount refunded - still with no explanation, but that WU can not do business with the person. That seems like a classic case of discrimination.
In my opinion, the WU organization has very, very poor customer service, as well as not performing what I asked them to do. And no explanation of why not.
Company Response: Closed with explanation
2018-12-26
Chapel Lakes, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2018-12-23
Tampa, FL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I signed the contract when I made the money transfer. The contract did not stipulate any right of Western Union to refuse the transaction. Their guarantee stated the funds would be with the recipient within one business day. After the recipient ( whom I have used in the past for a tour in XXXX ) let me know they could not access the funds, I called Western Union to find out the reason. They refused the transaction but could not specify where they had the right to proceed with this action. When I asked the manager ( XXXX xXXXX in XXXX, XXXX ), he hung up on me!
Along with blatantly poor customer service, they guarantee funds will be transferred, make you sign a contract that stipulates their fees, but no where do they say they can refuse the transfer of funds. They should be liable for the delay of funds as their guarantee is useless.
Company Response: Closed with explanation
2018-12-21
VA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I paid Western Union {$240.00} on XX/XX/2018 for a transfer of {$210.00} to XXXX, XXXX. When my fiance tried to collect, she was denied, without even being given an explanation. The tracking number is XXXX. When I went back to the place of purchase, they called Western Union and told me that I had to send an e-mail with the tracking number and a picture of the identification, current address, and place of birth. after collecting this information from the recipient, I sent the email. after 2 days I still had not heard back from them so I called their customer service. I spent most of the day on the phone with them, being transferred back and forth. I repeatedly asked to speak to a supervisor and each time I was transferred to a line that just rang continually with no response. The last time I called, my tracking number was not even recognized, nor was the phone number that is associated with the transaction, ( yes I entered the right number, I did it twice ). Western Union has taken my money 6 days ago, and when I tried to get it back, was told that I could not get a refund. As I write this, it is Friday, XX/XX/XXXX. So not only have I been defrauded, but this has also ruined XXXX because they told me that this could not be resolved for many business days.
Company Response: Closed with explanation
2018-12-20
Live Oak, TX
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-12-20
White Hall, PA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX I sent {$140.00} to a ministry in XXXX for XXXX donation.
The Western Union in XXXX were not operating hence, receiver told me to cancel the western union transfer and resend the money another means.
I called western union today XX/XX/18 to cancel the transaction at the XXXX XXXX location on XXXX XXXX, PA.I spoke to 5 different western union representatives to cancel and receive the fund.None of the representatives were able to generate transaction number i needed according to the cashier at the XXXX XXXX location for the refund.I left the location frustrated and warned them that I'm escalating the unacceptable behavior to various organizations.
I need western union to refund my money plus fees {$150.00} as soon as possible.
FYI Tracking # for the transaction XXXX
Company Response: Closed with explanation
2018-12-20
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-12-20
Adelphi, MD
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-20
Cape Coral, FL
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-19
Confusing or misleading advertising or marketing
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-12-18
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-17
Elmhurst, NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-16
Provo, UT
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-14
Everman, TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-12-13
Sacramento, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: WESTERN UNION FINANCIAL SERVICES , INC. XX/XX/2017 somebody used my name and at western union money transfer signed me as Co signer for there personal guaranty with my consent amount I came to found out is this person used me as an Co signer Western Union Financial Services , Inc. in connection with a debt our client claims to be owed to them by XXXX XXXX in the amount of {$18000.00}.
Company Response: Closed with explanation
2018-12-12
N San Juan, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Please see the attached documents.
Western Union processed roughly 70,000 HKD for at least one individual who was illegally XXXX XXXX XXXX from XXXX to XXXX XXXX and XXXX XXXX.
Here is the link showing the arrest : XXXX XXXX XXXXXXXX You can see the attached documents showing the transaction receipts illustrating Western Union processed roughly 70,000 HKD in transactions that were the direct result of XXXX XXXX.
These activities are quiet concerning and appear to be in violation to what WU has promised to its shareholders, the USDOJ, and the NYDOJ.
Company Response: Closed with explanation
2018-12-11
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-10
Clayton, MO
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-08
Phila, PA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-12-08
Rocky Ridge, MD
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX, 2018, I tried to send {$500.00} via Western Union online site to my brother in XXXX. I received an email informing me that my request was being reviewed. Two hours later, I received another email informing me that I must send copies of my passport or drivers license by email.
I contacted the WU using the phone number they provide in their email, and spoke with an agent ( apparently from outside the U.S. ). I told the agent that in the U.S. we do not send copies of our government issued documents by email. If we have to provide identification verification documents, for example to open banking accounts, we do so via secure website of well-established financial institutions within the U.S. I explained this by phone and emails to this and other WU agents ( all of whom were from overseas ), but they did not seem to understand the importance of securing customers ID information. They continued to insist on having me send my IDs by email.
I went to one of the local WU branch ( XXXX XXXX, XXXX, Maryland ), and provided the tracking number ( XXXX ), and showed two photo IDs. The local WU agent called WU and spoke with an agent ( from overseas ) who said to her that he needs me to send my ID by email. She told him that she saw my IDs. The overseas agent said that he will transfer her to the compliance department. The local agent spoke with the compliance representative, who also was from overseas. The compliance representative repeated to the local WU agent and me the same request, that I must send my ID by email. I told her that I can not send my ID by email. At this point I realized there was an impass, and I lost trust in WU. I asked the local WU agent to cancel the money transfer and return to money ( {$500.00} + {$11.00} ) to my credit card account. The local agent called the overseas compliance agent again, who said that I still need to send my photo ID in order to get a refund. Sine the local agent was not able to help, I told her the I will ask my credit card company to stop the transfer.
I called my credit card company, but they said they can not stop the transfer because it has already be transferred to WU, and that my only option to file a dispute when the money is cleared ( now it is pending ).
I called WU agents, compliance representatives and customer care representatives and emailed them several times. They were all from oversees and they never provided my with a phone number of someone I can talk to with the U.S. Finally, someone from the compliance department called me and asked my to submit a letter in liu of the photo ID, to provide additional information ( full name, gender, date and place of birth, relationship to recipient, purpose of transfer, etc. ). I provide all the information requested by email. Agi, they sent me an email that I still need to provide photo ID to ancel the transfer.
I am extremely distressed, and not only that I fear that my personal information that I have given to WU could be mishandled, but also my money and credit card account can be subject to fraud.
I urge you to please investigate this issue or let me know who I should contact to help me with this situation.
Company Response: Closed with explanation
2018-12-08
Denver, CO
Confusing or missing disclosures
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-12-06
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-12-06
Murrieta, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation