WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 19
2018-09-18
Addisleigh Park, NY
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-09-18
Havana, FL
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: My name is XXXX XXXX and on XX/XX/18 I went into XXXX on XXXX XXXX in XXXX, Florida to make car payment like I always do. Gave the customer service person my information. I have been making this payment for a year now. I was informed by my car payment XXXX XXXX XXXX, XXXX XXXX that they still have not received my payment. Went back to XXXX and they submitted my payment to XXXX XXXX XXXX. Was told they couldn't do anything. called Western Union and they keep telling me they are trying to get XXXX XXXX XXXX to release monies. Today is XX/XX/18 and I still have no refund or car payment. My car payment was for XXXX and paid XXXX for urgent fees. That is a lot of money to me.
Company Response: Closed with explanation
2018-09-15
Foothill Ranch, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I had sent money to two people XX/XX/2018 XXXX XXXX Complete XXXXUSD Tracking # ( XXXX ) : XXXX XXXX XXXX Show details Edit & resend XX/XX/2018 XXXX XXXX Complete XXXXUSD Tracking # ( XXXX ) : XXXX XXXX XXXX Show details Edit & resend XX/XX/2018 XXXX XXXX XXXX Complete XXXXUSD Tracking # ( XXXX ) : XXXX XXXX XXXX Show details Edit & resend I had told them that it was fraud, every time I call them I get a foreign person asking me for the XXXX numbers not case numbers this was for loan fraud, I am disputing this matter, I want my money back they have not made a resolution, so I need to complain hank you for contacting Western Union.
We'll attempt to contact you within 24 hours using the contact information that you have provided to us.
For your records, your Case # is : XXXX Please note this is an automated response. We ask that you not respond to this email.
You may also call us directly at XXXX, so a customer support representative can help you.
Thank you, Western Union Customer Care www.westernunion.com This is the email I keep getting from them, it was fraud, how can you open accounts when you are illegal then use it for scam or fraud to receive money and nothing is done, what part do they not understand, again I had XXXX and are not in the mood for this, I want my money back refunded for fraud, and the person keeps asking me for more for loan transfer I am not falling victim I am not stupid, I do not feel good to go through this XXXX, again I have contacted the number they gave me and they keep asking me for same information over and over again, this is for corporate office, I want a resolution refund back, please advise I am really upset that this is happening. I am not loosing my money I work hard for, got me behind in bills, because of this scam XXXX and and a foreign person on the other end can not help me with my case number.
Company Response: Closed with explanation
2018-09-14
NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2018 at XXXX Eastern Daylight Time, my friend was sent {$20.00} USD or in XXXX XXXX XXXX which XXXX in XXXX , XXXX XXXX XXXX ( XXXX ), XXXX would not release after he gave the amount, his name and ID as well as my name and identifying information. My hope is your officers will assist in not only my being refunded the transferred funds but additionally the {$6.00} transfer fee as a service was not provided. My thanks for your help. The company was XXXX XXXX at XXXX XXXX XXXX ( XXXX XXXX XXXX # XXXX operator ID XXXX ) in XXXX XXXX, NY XXXX. Blessings on you and your family!!!
Company Response: Closed with explanation
2018-09-14
Carmel, CA
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Complaint: Every time I proceed on sending a transaction to the XXXX, they cause us a double amount of fees here, and another charge in the XXXX. This is unfair?? Why is this happening??
Company Response: Closed with explanation
2018-09-13
Piedmont, WY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-09-13
Key Biscayne, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XX/XX/2018.
{$970.00} I went to western union on XX/XX/2018, to send money to my sister they told her they were returning the money back, {$970.00}. When I called them I felt harrased from so many personal questions from them and they just told me without any explanation that I was banned from sending or receiving money from Western Union. I need an explanation because I've been a Customer for year 's.
Company Response: Closed with explanation
2018-09-12
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-09-12
Grosse Ile, MI
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On Thursday XX/XX/2018 I initiated a Western Union Quick Collect money transfer to make my mortgage payment to XXXX ( XXXX XXXX XXXX ). Somehow through my own fault, I selected the wrong receiver and the funds were directed to XXXX ( XXXX XXXX XXXX ) instead of XXXX. Within a minute of confirming the transaction and realizing that the funds went to the wrong party I contacted Western Union by telephone at XXXX to have the issue corrected. I was given a Case # of XXXX and told the issue should be resolved in 24-48 hours. I called back in 48 hours and was advised that they were waiting for a response from XXXX to get their permission to release the money back to me or to forward the payment on to my mortgage company XXXX. I have called every 48 hours since this time, spoken with 3 supervisors and multiple customer service agents and still have not gotten the situation resolved. I also reached out to XXXX on my own and was advised to fax them my personal info, including my name, date of birth, SSN and property address so they could research the situation and determine whether or not I had an account with them. Against my better judgment I did do this and received no response from them ( I am unsure of the date this was done, I shredded the info once it was sent ). On XX/XX/XXXX I reached out again to XXXX where I spoke with XXXX, ID # XXXX who tried to locate my account ( which I advised I did not have one and after several search options he advised that he couldnt locate an account for me ). I explained the situation for the 3rd time now and then we decided a conference call with Western Union would be the best resolution option. I spent 1.5 hours on a conference call with both XXXX and Western Union where it was determined that the emails Western Union was sending to XXXX were going unanswered due to the 1st person no longer being in the department where these transaction were handled and the 2nd person was out of the office. XXXX provided Western Union with a managers email for the 2nd person and to date I have not received a response from Western Union or from XXXX and I still have not received my money back or has it been forwarded to my mortgage company.. I am attaching a copy of the Western Union receipt when funds were originally sent, the proof of withdrawal from the account that was used to make the payment and the case number is listed above and it was also noted by XXXX at XXXX that it is illegal for them to hold onto money that does not belong to them, and Western Union is still insisting that XXXX is holding the funds. As a result of this issue, I almost lost my home as this payment was an agreed payment plan with my lender to keep me from losing my home and they needed the funds in hand no later than XX/XX/18. I ended up having to get a payroll advance from my employer to pay the whole amount ( {$3000.00} ) I was past due in order to keep my home and I STILL do not have a resolution to this issue. On XX/XX/XXXX I reached out to an Attorney who also sent a letter on my behalf to both parties that went unanswered. I again contacted Western Union on XX/XX/18 and they have insisted that XXXX is still holding onto the funds and there is nothing they can do to refund me the money until they have gotten the funds back from XXXX.
** Please note, this complaint is against both Western Union and XXXX XXXX XXXX.
Company Response: Closed with explanation
2018-09-11
New Rochelle, NY
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-09-11
Co Spgs, CO
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: On XX/XX/2018 a refund request along with XXXX dollar fee for each money order totaling XXXX dollars was sent certified mail to Western Union. We still have not received the refund. I have filed a complaint with western union as they are hard to understand and give us different information every time. I along with my boyfriend have called 20-30 times. I was assured for the third time these refunds would be here but the last time I spoke with them XX/XX/2018 they had an address that is not ours at all. Now we have to wait 10-15 more business days on top of the three months we have already waited. The customer service is the worst I have ever seen and if you ask to speak with a supervisor, they never answer. I need this resolved immediately! Thank you.
Company Response: Closed with explanation
2018-09-09
San Antonio, TX
Fraud or scam
Money transfer, virtual currency, or money service: Foreign currency exchange
Complaint: I contacted a person with an advertisement to turn I send into 10 times the amount sent for a fee of 25 %. I sent the money ( {$200.00} ) through western union as instructed and was told I needed to send more money ( {$400.00} ) because an error had occurred and the agency will need the extra amount to process the investment. After I sent the money to XXXX XXXX I then uploaded the pictures of the money I had sent through Western Union I received another call that the " Agents '' will process my return and the money will come back to me through XXXX XXXX. I looked the program " XXXX XXXX '' up and felt confident that the program was ligament. After 8 hours and the representative no longer taking my calls I am realizing it was all a scam. XXXX, that's whom the person advertises himself as is no longer available to take my calls. The advertisement is still on XXXX social media sites. The company is Western Union web pay
Company Response: Closed with explanation
2018-09-07
Euclid, OH
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Complaint: My complaint is inregards to business with Western Union, as a customer I truly feel they practice Deceptive business practices and I feel I am a victim to these practices.
I purchased three money orders to pay my rent. I made them payable to XXXX XXXX and mailed them, XXXX XXXX informed me that they never recieved them. The money orders have not been cashed so I considered them lost.
I followed instructions on reciepts in regards to get a refund. Around XX/XX/XXXX I called wester union customer service and stated that the money orders were lost and I needed a refund. Western Union customer service told me to wait 15 days then mail in original copies filled out signed and make photo copies for my own records.
I felt odd that western union customer service wanted originals, and I literally asked twice if it was nessasary to send originals and not a photo copy, the customer service rep stated Yes, then stated I must send in {$15.00} dollar per money order processing fee for refund request then wait 30 days for refund.
I did not feel comfortable sending in fee so I asked if western union could deduct it from the refund, the customer service rep said yes. I mailed money order reciepts in on XX/XX/2018 to a post office box that the western union receipt states, and was confident that I would recieve refund in 30 days minus processing fee.
30 days passed and I didnt recieve anything. I called western union customer service on wendsday the XXXX of XXXX and western union service rep told me western union havent recieved Any Reciepts from me, this upset me and made me fill very uncomfortable. The western union representative seemed to just keep reading a script that ran me in circles, the service rep Literally told me I had to mail the reciepts again and wait 30 days. I told the rep I dont have physical copies because I was clearly told that it was Procedure that I mail Original Copies to them.
I then asked if western union had an email address I could scan the copies I have to western union, they said Yes scan them too XXXX.
I then asked why the service rep did not have me scan copies to that address originally instead of stating it was procedure to mail original copies, and the rep would not answer directly, and that made me fill uncomfortable and truly felt their business practices were deceptive. She stated I should scan the reciepts, and call back in 5 business days.
I feel the customer service is terrible, and I still have not recieved a refund after I followed the procedures stated to me over a month ago.
I could not imagine the frustration an elderly person or mentally disabled person would have with the business.
Company Response: Closed with explanation
2018-09-07
Dallas, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-09-07
Klein, TX
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-09-07
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-09-06
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2018-09-05
Belden Village Mall, OH
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-09-05
MN
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2018 I wired {$300.00} through Western Union online to pay a bill from one of my bank accounts to another. I paid a {$.00} fee for a 6 business day delivery. I called 7 business days later. First I was told that the money went through and is with my bank so contact them. I did contact them the same day and my bank told me that was false. Someone from WU said they would call the bank and straighten it out but I never heard back. I called several times since then and then was told a refund was issued with no reason why. I was then told that it can take up to 7 business days for the return. I have emailed and called since with no help and a lot of transfers and hang ups. I wait a long while to speak with people only to be transferred without help. I email the customer service desk with more promises about an investigation on this case, and I will hear back but have not for days. They did finally verify that i indeed do not have the money, but refuse to give me my money back and wont give me any answers. I did make a XXXX cell payment from the bank account that I was told the money was being returned to but since it never was I was over drafted with a {$30.00} fee attached.
Company Response: Closed with explanation
2018-09-04
Staten Island, NY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-09-02
Tracy, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-09-02
MA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2018 I sent US {$100.00} to my cousin in XXXX using the services of Western Union. For this transfer I paid US {$8.00} transaction fee. The recipient was unable to receive the money on XX/XX/XXXX despite presenting the correct tracking number ( # XXXX ) and the valid government-issued ID. The recipient was told that the information about the transaction was not in the system. On XX/XX/XXXX I contacted Western Union by phone and was told that Western Union does not know the reason for this problem. They suggested that the best course of action would be to send me back the money so I can re-send. WU also agreed to return the transaction fee.
On XX/XX/XXXX I went to WU branch in XXXX MA to receive the money and was able to get back US {$100.00} but not the transaction fee. Despite spending there more than an hour I never got the clear explanation why the transaction was not completed and why the transaction fee has not been returned
Company Response: Closed with explanation
2018-08-29
Knickerbocker, NY
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Complaint: I purchased a Western Union Financial Services Money order from XXXX, their agent, on XXXX XXXX XXXX XXXX in XXXX XXXX XXXX last year. I never used it or fllled it out. This XXXX I wrote my name in the pay to line, endorsed it on the back, and deposited it to my bank, XXXX. Western Union charged back the entire amount, {$420.00}, without explanation. I subsequently contacted Western Union and sent them copies of both sides of the money order they returned to my bank, with the debit to my account, and my purchase receipt. They claimed the M.O. was expired because it was over a year old. THERE IS NO STATEMENT ON THE M.O. THAT IT IS ONLY VALID FOR ONE YEAR. Instead the terms on the back say if not cashed in one year, they will start charging {$1.00} per month.
So far, Western Union insists I either have to pay them {$30.00} to " trace '' the M.O, which I have no need to do ( and get a notarized statement ) or apply for a " refund '' for my money which they have, for a {$15.00} fee. THIS M.O. WAS NOT LOST OR STOLEN. I DO NOT NEED A REFUND! They need to credit my bank account for the illegal and illicit chargeback.
attached is a pdf with one of my letters to them, including copies of the money order, receipt, and my bank record, which they received from me.
Company Response: Closed with explanation
2018-08-29
Havana, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I had over many years used a third party program XXXX XXXX XXXX XXXX to pay my mortgage payments by deducting the payments once a month on the XXXX from my checking account in the amount of {$450.00} to pay my mortgage payments for early off. However, I got my XX/XX/XXXX mortgage statement reflecting that my XX/XX/2018 payment had not been received. I contacted XXXX XXXX on three occasion which is difficult to get through the phone system, I was verbally told that they experienced an computer gliche and that my payment for XX/XX/XXXX will be paid by the last week in XX/XX/XXXX and that any late fees will be made up by them and any negative action to the credit bureau regarding that will be corrected with correspondence drafted and submitted by their company. As to date I have not had my payment submitted from XXXX XXXX nor have I been contacted to have my monies refunded to me or late fees received or submitted to my mortgage lender. I would like my monies refunded as I had to make the additional payment unexpectedly and the late fees and I want a letter to my mortgage letter and the credit bureaus to correct the error that happen on behalf their company.
Company Response: Closed with explanation
2018-08-28
Norcross, GA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: On XX/XX/2018 a Western Union Money order was purchased from XXXX in the amount of {$1200.00}. The money order was written out to " XXXX XXXX at XXXX XXXX ''. On XX/XX/2018 the money order were placed in a Bright Yellow envelope, the envelope was sealed and I wrote my name, address and the complex name and address on the envelope. On XX/XX/2018 I called went online to check the status of my work order and that's when I realized my account was showing a past due balance. That same morning I called the complex and spoke to a XXXX. She informed me the money order were not received. After dealing with her unprofessional behavior I requested to speak to a manager. She refused to give me the managers name, email address or contact information. I reached out to a sister property and was able to obtain the contact information for the corporate office. I reached out to the corporate office requesting a call back, but they refused to return my call.
I reached out to Western Union to request a stop payment. A case number was given to me. I was also advised to mail the receipts to Western Union so they could reissue the money orders to me. All of this took place on XX/XX/2018. I mailed copies of the receipts to Western Union. On XX/XX/2018 I called to confirm if the receipts were received. Agent advised me that I would need to mail the originals. The originals were mailed on XX/XX/2018 through certified mail. On XX/XX/2018 I called Western Union to see if they received the originals and the agent stated they were never received. I also reached out to my bank for some assistance with this matter and Western Union has been giving them the run around as well.
As per the the product and tracking report from the USPS it shows XXXX XXXX received and signed for the documents on XX/XX/2018. I have been calling, mailing, emailing and faxing the same documents to Western Union and have not been able to get a resolution. I am 4 days away from being homeless because an eviction has already been processed and the court date has already passed. Can you please assist me in getting a refund? A police report has been filed.
Please let me know if you have any questions.
Company Response: Closed with explanation