WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 20
2018-08-27
CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I have sent money to a professional colleague ( a physician in XXXX ) more than 20 times in the past, but suddenly WU is refusing to disburse the money to him. They admit they have received the funds from my bank account and have confirmed via email that the funds are available -- but they refuse to give him the money.
WU sent me the following confirmation : Thank you. The payment for your money transfer has been received and is available for pickup.
[ My recipient -- name redacted here ] will need to bring a government-issued photo ID and the tracking number ( XXXX ) to pick up the XXXX USD you sent. They can pick it up at any agent location in the expected payout location.
If you have any questions, contact us anytime.
Thanks for using Western Union.
XXXX This is your proof of payment for the money transfer below.
_____________________________________________________________________ Your tracking number ( XXXX ) is : XXXX Transaction Date : XX/XX/2018 XXXX ET However, when my recipient attempted to pick up the money, he was told the transaction had been blocked. When I inquired, WU simply stated " We checked and reviewed the tracking number you have provided us, due to various laws and regulations across the countries where we do business, we can not complete this money transfer to this receiver. '' Their so-called " customer care '' representatives tell me that there has been no change in the rules for sending money to XXXX, but they refuse to tell me why they are blocking the funds from being disbursed to this physician.
Company Response: Closed with explanation
2018-08-27
Flushing, NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-08-26
Houston, TX
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-08-24
Eastchester, NY
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-08-24
PA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I made a money transfer for a vacation home rental in XXXX, NC. This ended up being a scam. I transferred money from my bank to the scammer 's bank in XXXX and used Western Union. The scammer was not able to collect the money he thought he would get because I closed the account as soon as I found out by the actual home owner that I was scammed and they had never heard of me. Western Union charged me {$140.00} for the transaction onXX/XX/XXXX. I called Western Union and they say they have no record of me, even though when I did the transaction they gave me a receipt with the MTCN tracking number XXXX XXXX XXXX, a case number XXXX and a customer number XXXX XXXX XXXX. I would like the fee returned.
The scammer information I have is XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Bank is XXXX and I have a bank code XXXX and mobile number of XXXX which must be bogus also. I just get a busy signal when I try to call.
So Western Union has somehow also scammed me. I have my bank statement showing a charge from Western Union the day (XX/XX/XXXX ) did the transaction through them.
Company Response: Closed with explanation
2018-08-23
Nyc, NY
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I received a confirmation to my XXXX email on XX/XX/XXXX at approximately XXXX XXXX regarding a confirmation for a transfer that I supposedly made to XXXX via Western Union.
The original message is below : XXXX XXXX XXXX, Your money transfer 's complete.
XXXX XXXX will need to bring a government-issued photo ID and the tracking number ( MTCN ) to pick up the XXXX USD you sent. Your receiver can pick up cash only at a location in the receiver 's state. You can also track the progress of your transfer using your MTCN.
Need help? Chat online or call us toll free 24/7 at XXXX.
Thanks for using Western Union.
For a mobile transaction, this is your receipt. For all other transactions this is a summary of your online receipt.
Your tracking number ( MTCN ) is : XXXX.
Transaction Date : XX/XX/2018 XXXX ET Sender : Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX City : XXXX XXXX State : NY ZIP Code : XXXX Country : UNITED STATES Phone Number : XXXX Receiver : Name : XXXX XXXX City : XXXX State : XXXX ZIP Code : XXXX Country : XXXX Expected Payout Location : XXXX, XXXX, XXXX Payment Information : Card Type : Visa Card Number : XXXX Expiration Date : XXXX Auth Code : XXXX Transaction Type : Purchase Payout Information : Today 's Date :XX/XX/2018 Date available in receiver 's country : XX/XX/2018 Delivery Method : Only available at a location in the receiver 's state.
Billing Summary : Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Promotion Discount : - XXXX USD Total : XXXX USD Transfer Summary : Exchange Rate : XXXX USD = XXXX MXN Transfer Amount : XXXX MXN Total to Receiver : XXXX MXN For all transfers, receiver may receive less due to foreign taxes. For transfers to a bank account, receiver may also receive less due to fees charged by the receiver 's bank.
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days of the date we promised you that the funds would be made available to the Receiver at XXXX or XXXX XXXX XXXX. You can also contact us for a written explanation of your rights.
Subject to applicable law, you may cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.
For inquiries or comments, please visit XXXX XXXX XXXX e-mail Western Union or write to : XXXX XXXX XXXX XXXX , Inc XXXX XXXX XXXX XXXX XXXX CO XXXX or call : XXXX For questions or complaints about Western Union, contact : Consumer Financial Protection Bureau XXXX XXXX ( TTY/TDD ) www.consumerfinance.gov XXXX XXXX State Department of Financial Services XXXX http : //www.dfs.ny.gov Western Union also makes money from currency exchange.
If your payment method is a credit or debit card, please note card issuer cash advance fee and associated interest charges may apply. XXXX Card/ My WU # : XXXX Points Earned : XXXX Total Points : XXXX END OF MESSAGE -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- This is a fraudulent transaction as my name and address where utilized as senders to a person in XXXX XXXX . I report that I DID NOT MAKE THIS TRANSFER AND I DO NOT KNOW THIS INDIVIDUAL. THIS IS A FRAUDULENT TRANSACTION.
Company Response: Closed with explanation
2018-08-23
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-08-22
Weston, CT
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Your tracking number ( MTCN ) is : XXXX Western Union Hi i sent the money international via western union on XX/XX/2018 total amount {$1400.00} receiver did not receive the money and i call western union many time they are not cooperating in this matter.
Company Response: Closed with explanation
2018-08-22
Henrico, VA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-08-21
Philatelic Center, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On Wednesday, XX/XX/XXXX, I transferred {$1100.00} via Western Union to a friend in XXXX ( name, XXXX XXXX ). The transaction Tracking Number is XXXX. Western Union charged a {$15.00} fee, as well as taking a profit on the currency exchange of approximately 5 %.
I made the transfer based on Western Union 's representation that the funds would be available to the transferee in " 1 to 2 business days. '' The funds were not available in 1 to 2 business days. It's now been 3 full business days and the funds are still not available.
I called Western Union to ask about the status and get a refund of the {$15.00} fee since Western Union did not perform as promised. The agent I spoke to lied to me ( she said the funds " are now available '' when they are not ), that it was " not possible '' to refund my fee, and then said she was transferring me to " the department that can help you. '' She then transferred me to a dead line. I was courteous at all times during the call, but would not accept answers from the agent that were obviously false.
Company Response: Closed with explanation
2018-08-21
Beaver Creek, OH
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-08-20
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-08-18
Greenwood, CA
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Complaint: I wanted to send money to my mom and the WesternUnion app has an option that if someone completed the process in the app, it will charge them {$5.00} but despite I completed the process and received a confirmation email to go to the agent at this point and went to the agent at XXXX XXXX XXXX XXXX CA, the agent at first tried to send it but she couldnt because it was asking her the identification number which we didnt know neither the agent. Then i called the western union customer service and waited for the commercial for 40 minuets after that a lady answered and when I explained the situation to her she said she was sorry for the inconvenience and then again the computer started the commercial for more than one hour and then the call dropped. Then I asked the agent to help me but she was rude and refused any help. Then I did not have any other choices except to send the money to a higher price which was {$11.00}. And it looks like western union wants to one up people by giving them false promises. I want my {$6.00} back because they were dishonest to me and If not I will sue them as they wasted my valuable 4 hours. And finally no help. They have the wrost customer service.
Company Response: Closed with explanation
2018-08-17
Discovery Bay, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I received three emails from Wester Union confirming transfers. This instantly alarmed me because I did not send any money via Western Union. The last time I used their online service was in XX/XX/XXXX. I immediately checked my bank account and seen that two of the three transactions went through, however, my bank immediately reversed them. I informed my bank about the unauthorized transactions and cancelled the card that was used. I then called Western Union to notify them of this unauthorized transaction completed on the website and to request my online account be closed. The first person I spoke with on XX/XX/XXXX @ XXXX XXXX - I explained the situation and she said she would transfer me - I listened to a silence ( call was still connected ) for a few minutes before I hung up and tired again. This time I called their Fraud line XXXX @ XXXX. I explained the situation again to the guy on the phone and I informed him that thankfully the bank stopped the transactions. But I was concerned how this happened on their online platform, and wanted to make the company aware of this and have them look into it. However, he did not acknowledge my complaint. He just stated that my account would be closed. I stressed that they need to look into how this happened. He would not confirm that would be done. I ended my call very frustrated and will never use their services. I also went online to ensure my Western Union online account was closed, as the rep stated it would be, but it was not.
These are the transactions that were not authorized by me : Your tracking number ( MTCN ) is : XXXX Your tracking number ( MTCN ) is : XXXX Your tracking number ( MTCN ) is : XXXX
Company Response: Closed with explanation
2018-08-16
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-08-15
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-08-14
Cols, GA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-08-14
TX
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX my father tried to send me money through Western Union in the amount of XXXX dollars. It was on hold ... then it was available. I went to XXXX 's in XXXX after XXXX XXXX CST ... to pick it up and Western Union reneged and put the transfer back on hold ...
Today..My father went to go and get his refund ... the cashier at the XXXX XXXX in XXXX where he lives and they say there's no information ... meaning they are holding his cash!
Western Union does not answer calls on their XXXX number ... they are of no help!
My father has a XXXX XXXX and this whole ordeal is making him sick!
Company Response: Closed with explanation
2018-08-14
Rockwall, TX
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-08-13
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-08-13
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-08-13
Worcester, MA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-08-13
Hidden Valley, NV
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-08-13
San Bernardino, CA
Unexpected or other fees
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-08-12
Hialeah, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation