WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 22
2018-07-23
Co Spgs, CO
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-07-21
Marietta, GA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-07-19
Berkeley, CA
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: XX/XX/2018 initiated paying off my home mortgage loan with XXXX XXXX XXXX. I was advised to call XXXX XXXX XXXX ( XXXX ) to have them stop taking withdrawals from my XXXX XXXX bank account but they already had. I was told to find out if they sent my money to the mortgage company - and if they had they would calculate the 'motgage payoff ' amount taking that into account, and if not ( i.e. XXXX was holding my money ) then I was to request that they send it back to me. They took my money ( {$2300.00} ) and did not send it to XXXX and I have been trying for 6 months to get them it send it back to me.
I am beyond frustrated with the lies and complicity of this fraudulent company. I have spend countless hours -on hold, being given the run around, blatant lies, being asked for bank info so they could directly deposit - which they never did, being asked for mailing address to 'send the check ' which never arrives. Trying to 'escalate ' to a supervisor/manager someone that could actually just do the right thing, but still getting people XXXX ( twice ), XXXX XXXX XXXX XXXX XXXX etc etc who just lie and say they will return my money. The last one was a doozy - after hours on the phone I supposably was talking to a manager - 'XXXX XXXX from the XXXX XXXX call center that told me she could see record of the escalation sand multiple 8 attempts on record and told me that the Ohio call center was in the process of closing down so that is why no follow up was ever done. She assured me ( like all the others ) that this would be resolved and a check for {$2300.00} would be returned to me - XXXX XXXX XXXX, XXXX CA XXXX. Like the last 5 at least I told them the XXXX quote of 'insanity is doing the same thing and expecting different results ' so how was I to believe this would actually happen? She promised she would call me in 3 days to follow up. I asked her to call me right back after we hung up so at least I would know she had the capability to do so and she did!! I had hope. Sadly that was on XX/XX/18 and I haven't heard or received a thing. I can't keep calling back and expecting anything to be different. I know this country has gone to * & ^ % with a malignant narcissist in power but does that mean all companies can companies run amok and defraud citizens? This company did from the get go by calling and claiming that they were from my mortgage company and my mortgage would be paid off faster wo fees. When I found out it was fraudulent I tried to 'undo ' pay map /equity accelerator to no avail. So I borrowed money to pay off my loan ( and be done with them ) and they still are stealing my money. Please help me recover my {$2300.00} and I promise I will never be stupid enough to trust a US financial company like that again! Thank you so much XXXX XXXX ( XXXX is XXXX XXXX - fyi bc has both our names on the CFPB site )
Company Response: Closed with explanation
2018-07-19
Lansdale, PA
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-07-18
Problem with customer service
Money transfer, virtual currency, or money service: Foreign currency exchange
Company Response: Closed with explanation
2018-07-18
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-07-18
Lake Worth, FL
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-07-17
Mesa, AZ
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-07-17
Tampa, FL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-07-17
Ft Belvoir, VA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XXXX XXXX I transferred money ( {$200.00} ) to XXXX to my family using western union app as i have used it 3-4 time before same place same person. After the i got mail from the western union with all the correct information. The transfer was done using my bank account of sun trust to my sisters bank account in XXXX ( B2B ). the money has to appear to receiver bank account by XXXX XXXX but i waited, i thought it might take time. After a wait of 10 day on XXXX XXXX Saturday I called to the western union inquired about the money transferred and it happens to find out that money was transferred to wrong bank account in XXXX but the information i put and the mail from western union say correct details of everything.Then i called western union after hearing all my details XXXX from western union make a case ID and gave me, tell me we will look upon it and will give you reply within 24 hour but no body responded so i decided to call them back and when i called on Monday they took all information and hung up on me. next day i tried again same thing happened. i tried today again and the again hung up. I am sending all information that i have please help me to resolve.
Tracking number - XXXX case ID - XXXX My cellphone no. XXXX XXXX XXXX, Thank you. The payment for your money transfer has been received.
It will be available in XXXX XXXX 's bank account by XX/XX/2018.
If you have any questions, contact us anytime.
Thanks for using Western Union.
___________________________________________________________________________________________ This is your proof of payment for the money transfer below.
______________________________________________________________________________________________ Your tracking number ( MTCN ) is : XXXX Transaction Date : XX/XX/2018 XXXX ET Payment Method : Bank Name : XXXX Account ending in : XXXX Routing Number : XXXX Delivery Method : Bank Name : XXXX Account ending in : XXXX Bank Code : XXXX Mobile Number : XXXX Street : XXXX XXXX XXXX XXXX : XXXX Sender : Name : XXXX XXXX Address : XXXXXXXX XXXX XXXX XXXX XXXXXXXX : XXXX XXXX : VA Country : UNITED STATES ZIP : XXXX Phone Number : ( XXXX ) XXXX Receiver : Name : XXXX SHARMA City : XXXX State : XXXX Country : XXXX ZIP : XXXX Expected Payout Location : XXXX, XXXX, XXXX Payment Information : Bank Name : XXXX Account ending in : XXXX Routing Number : XXXX Account type : CHECKING Payout Information : Today 's Date : XX/XX/2018 Date available in receiver 's country : XX/XX/2018 Delivery Method : Receiver 's bank account.
Billing Summary : Transfer Amount : XXXX USD Transfer Fees : + XXXX USD Promotion Discount : - XXXX USD Total : XXXX USD Transfer Summary : Exchange Rate : XXXX USD = XXXX INR Transfer Amount : XXXX INR Total to Receiver : XXXX INR
Company Response: Closed with explanation
2018-07-16
Hemet, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with monetary relief
2018-07-16
Grand Island, NE
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-07-11
Detroit, MI
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-07-11
Pikeville, NC
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Company Response: Closed with explanation
2018-07-10
Atlanta, GA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hello Team, I initiated the transaction # XXXX to transfer the money {$9000.00} from USD to INR on XX/XX/2018. Later on, i had to cancel the above mentioned transaction on XX/XX/2018. I was promised that refund process may take up-to 3 business day but not more than 7 business day.
During this time frame, i tried to call customer representative of Western Union and i also dropped the mail asking for money refund and every-time i was asked wait 24 hours to 48 hours more and issue will be solved on priority.
As now its going to more than 13 calendar days and still don't have any clue where is my money, I am really losing all hope now to get my money back from Western Union.
Company Response: Closed with monetary relief
2018-07-10
Gloucester City, NJ
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-07-09
Ballwin, MO
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-07-09
Glendale, CO
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX, I contacted XXXX XXXX XXXX XXXX and requested a copy of all monthly mortgage payments sent to XXXX XXXX XXXX , XXXX from XX/XX/XXXX. The company sent a two page form for me to fill out and requested a copy of my current Identification which was included in the envelope sent to their XXXX, Colorado office. My ticket number for this request is # XXXX. I have spoken to several customer service representatives each has told me that a supervisor will be " expedite '' my issue and call back in 24- 48 hours.This has happen twice, I have been hung up on once, given wrong information, and a new case ID number. My personal information and driver license is with this company. With the lack of customer service and professionalism that I have received.I am concerned greatly
Company Response: Closed with explanation
2018-07-08
AL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Western Union was used to send money to the XXXX as we do each month. We sent the money on XX/XX/2018 at XXXX XXXX Central time. Western Union has a new policy where they take the money out of your account but it is not ready for pick up for about 7 days. They are using the consumers money for their gain.
tracking number is XXXX for the first transaction and XXXX for the other.
Company Response: Closed with explanation
2018-07-06
GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Hello.
Writing regarding XXXX XXXX and the XXXX CFPB consent decree against them : ADMINISTRATIVE PROCEEDING File No. XXXX.
I am a XXXX XXXX equity accelerator program ( enrolled since XXXX ) customer who met the criteria, per the consent order, to be reimbursed for fees and mortgage payments which were NOT paid to the bank/mortgage company as advertised. To date I have not been contacted by the company about a credit ; i have contacted them on several occasions requesting credit and customer service reps were unfamiliar with credit owed so essentially nothing happened towards making me whole and complying with consent decree. Contacting you for assistance and resolution, please.
Thank you.
Company Response: Closed with explanation
2018-07-05
Coto De Caza, CA
Trouble during payment process
Mortgage: VA mortgage
Company Response: Closed with explanation
2018-07-05
NJ
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: THE COMPANY IS WESTERN UNION. I USE THEIR ONLINE SERVICE, AND THE RECEIVER COUNTRY WAS XXXX. THE FIRST MONEY TRANSFER WAS SUCCESS, BUT THE OTHER 3 WHEN I INTRODUCE THE NAME OF THE RECIPIENTS I DID IN THE RIGHT ORDER, BUT WHEN THE TRANSFER WENT TO THE AGENCY THE NAMES WERE MIX AND THE RECIPIENT WERE NOT ABLE TO REQUETS THE MONEY, WHEN I TRIED TO FIX THE ISSUE, THE SYSTEM GIVE ME THE OPTION TO EDIT, BUT AT THE END SHOWS A MESSAGE THAT THEY ARE NOT ABLE TO PROCESS THE REQUEST, WHEN I WENT FOR OTHER OPTIONS ALMOST WERE THE SAME, AT THE END THE ONLY VALID OPTION WAS CANCEL THE TRANSACTION, BUT IN SMALL LETTERS SAID THE FUNDS WERE AVAILABLE AFTER 7 BUSSINES DAYS AND THEY NOT REFUND THE FEES, I DON'T KNOW IF THEY DO ON PURPOSE TO KEEP THE FEES WITHOUT DO ANYTHING, BUT LOOK SCAM FOR THE CUSTOMERS, ALSO WHEN I SPOKE TO CUSTOMER SERVICE PUT A LOT OF COMPLAINS AND REQUEST A LOT OF PERSONAL INFORMATION. THE TRACKING NUMBER OF THE 3 TRANSACTIONS WERE 1 ) XXXX XXXX XXXX, 2 ) XXXX XXXX XXXX, 3 ) XXXX XXXX XXXX, IN ADVANCE THANK YOU FOR THE ATTENTION GIVEN VERY RESPECTFULLY XXXX XXXX ( XXXX ) XXXX.
Company Response: Closed with explanation
2018-07-04
Oxford, GA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: On XX/XX/XXXX, I purchased a money order at XXXX .upon me reaching my car, I realized my money order was missing. I immediately went back to the store. ( XXXX ) store clerk began calling Western union on my behalf. I was immediately able to obtain the form, and send them back the same day. Upon them receiving the forms, they requested me to complete an affidavit. I submitted on XX/XX/XXXX, western union confirmed receipt, and I was told, it would take ( 15 ) days, and I authorized them to take out the fee for a refund.. After ( 15 ) days, I attempted to reach out, and I would received different responses, in which cause me to belief, something is wrong. Originally, I was told that my refund is being process, and then I was told that they mistakenly cash the money order even at that I had submitted a stop payment on it .and should received the name of the person that cash it. But never did, and every attempt, I made to reach them fail as if they had caller ID. I m on XXXX an to be taken advantage of by western union is sad/ and a disagrace. I will continue to complain to my state officials as well as companies like the XXXX, to expose these major companies bad practices.
Please look into this matter Sincerely, XXXX XXXX
Company Response: Closed with explanation
2018-07-03
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-07-03
New Britain, CT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation