WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 23
2018-07-02
Lansdale, PA
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-07-02
Grosse Ile, MI
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent money through western union and an hour later I received a call from western union asking me that they want to interview me and ask me few questions. And if i don't comply they will cancel my account and I won't be able to send or receive money through western union. The western union compliance department 's number that wanted to interview me is : XXXX. Another issue that might be related is that when I called the consumer financial protection bureau at XXXX, someone in XXXX answered???? What is going on? The CFPB has been hacked too.
Company Response: Closed with explanation
2018-07-02
Lenexa, KS
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-29
GA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/XXXX, I went online at www.westernunion.com and requested an international Bank-to-Bank money transfer for {$160.00} to be debited from XXXX XXXX checking account and be sent to my brother in XXXX. They promised a 7 day completion time-period. I called them on XX/XX/XXXX and they said the settlement date would be XX/XX/XXXX. On XX/XX/XXXX I call Western Union again and they said that they show that the transfer was completed and to check with the receiving bank. I asked my brother to check and he was told by his bank 's remittance department that no funds have been received and they see this often where Western Union allegedly sends money but does not get to the recipient and it would be hard to get your money back. I called and emailed Western Union several times since and was given multiple cases ( XXXX, XXXX, XXXX ) and promises to investigate with no avail. I final asked for a refund and they stopped returning my emails and I get transferred all around the company when I call and get a new case number each time.
Company Response: Closed with explanation
2018-06-29
Alabaster, AL
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-27
N San Juan, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: Hi, I would like XXXX XXXX XXXX/Compliance officers to review the attached money laundering typography and ensure that the money laundering receiver XXXX XXXX XXXX XXXX is banned from using the Western Union network because she is dealing in the proceeds of a criminal human trafficking enterprise.
Company Response: Closed with explanation
2018-06-27
Orion Twp, MI
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Wired money to our son who was on a summer student program in XXXX. Correctly completed the Western Union forms and they took the fees for the transfer. When my son showed up to pick up the money, Western Union would not release the funds as they claimed his name was incorrect. His name was correct ( and matched his passport ) - apparently the root problem was they wanted a middle name on the Western Union form, hence they required information at the pick up that was not required when they took the wire transfer ( and collected fees ). As my son was stranded, it took multiple calls to Western Union to revolve. They could have fixed their mistake, several different ways, but instead refused to correct the issue until we went through multiple steps, including a call back from a manger that never happened. I want to emphasis that we were not trying to change / modify the transaction, but rather wanted them to find a way to resolve their internal discrepancy. We tried two follow up phone calls with Western Union to discuss the problems and asked for a refund - all they could do was direct me to their website. If compounded the problem that their customer service personnel appeared to be poorly trained, lacked English language skills, and did not seem have any tools at their disposal to address our issue.
Company Response: Closed with explanation
2018-06-26
Orlando, FL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-06-26
Houston, TX
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-06-25
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-24
Westfield Ctr, OH
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2018, Western Union ( WU ) customer service directed me to write an e-mail to XXXX XXXX XXXX unit after I called Customer Service. I was asked to call after I received an XXXX code while attempting to send money ( a mere {$60.00} ) to XXXX. The last transaction I attempted to send was also almost blocked, and I was also asked to call customer service and I was told it was for my own protection. To protect me from scams. I thought this issue was all taken care and resolved.
I am an XXXX, no criminal history, and I would like to be informed me why I as a U.S citizen I am not allowed to transact business with Western Union.
I've not heard from the XXXX XXXX XXXX, and I've resent the the e-mail and copied Western Union 's XXXX.
Company Response: Closed with explanation
2018-06-22
Long Beach, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I have noticed a few charges to my work pay card that are confusing I have been charged and had money deducted from my accountnow account most recently {$160.00} on XX/XX/18 I actually just got card replaced after this happened previousely and I'm at a loss now as to why or how this is happening I don't even use Western Union. And I noticed a few XXXX rides charged to my card also but the Western Union deductions is what I'm most concerned about all in all it was almost {$300.00} with my prior check and {$160.00} with my next check.
Company Response: Closed with explanation
2018-06-22
Melbourne, FL
Wrong amount charged or received
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-06-20
Tampa, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-06-20
Brentwd, MD
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-19
Flushing, NY
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-19
CT
Problem with customer service
Money transfer, virtual currency, or money service: Traveler's check or cashier's check
Complaint: Hello my name is XXXX XXXX. I purchased a money order in the amount of XXXX $ on XX/XX/XXXX for my rent. The place I rented " lost '' the money order so on XX/XX/XXXX I sent in the form for the refund and the requested money for the fees. I waited a month like they said and still no money order so I called they said they didn't get the form to send it by email so I did. I waited a month still no money order. So I called again and they said they just sent it out on the XXXX of last month Ok so I waited 30 days still no money order so I called again when I called they said it was sent out on the XXXX. I knowing that it's a different day then what they said last time said ok and Waited for a little. Last week I called them and asked where my refund was and they said they sent it out on the XXXX. I asked them to send the refund to the card used they said " it doesn't work like that '' even though the website says that it does work like that. They are trying not to give me the refund for the money order.
Company Response: Closed with explanation
2018-06-19
Arco, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: To Whom It May Concern, RE : Tracking number XXXX XXXX XXXX XXXX- Western Union XXXX XXXX XXXX XXXX. XXXX XXXX I am submitting a complaint because Western Union is refusing to give me my money back after they were unable or unwilling to wire the money.
On Wednesday at the XXXX XXXX and XXXX location in XXXX Ca., I entered into their store and requested they wire {$1000.00}. From the beginning they were asking a bunch of discriminatory questions and made me feel real bad. They asked where I was born which I believe is wrong because it can lead to discrimination. But I answered them that I was born in XXXX XXXX CA. in XX/XX/1977. Then they asked why I spoke and understood English so well. I then answered them that I have a degree from a University and a Law school degree and that it should be enough to help me understand.
They then asked me what the money was for. I told them that it was to cover the cost of a purchase of land. My family in XXXX owns a large farm. When my grandparents passed away they gave pieces of the large farm to each of my aunts and uncles except for one piece that went to the entire family. For years there have been fights and discussions on dividing that piece of land among them. Finally my aunt, the eldest, said that she would buy that part and pay each sibling off. She made payments to all of her family through my uncle but was a little short. That is when my mom and I said that we will lend her the money and pay {$1000.00} to my uncle in XXXX. For years my XXXX has loaned us money especially to cover law school tuition. So I went to Western Union to wire the money to my uncle.
The next day my uncle went to the Western Union location in XXXX and was told that he could not pick up the money. He was told that the second last name was not listed.
I went to Western Union the following day and told them what happened. This is were they really treated me unfairly. At the counter the lady told me to write the second last name on the receipt so I did. She then logged onto to her computer and told me the transaction was no longer on her computer. I told her that was wrong. To find out that the transaction was not listed caused me emotional distress because that was {$1000.00} of my mom 's and I hard earned money. She then told me to sit down and that they were going to call her headquarters. I told them to give me my money back and that there is no reason for it not to be listed. After about 20 minutes they gave me a sticky note telling me that I had to write a letter to their headquarters to get my money back because it was not that his second last name was not listed but because he has received to much money. They also said that my uncle has to give them his ID and signature at the location in XXXX, but that is unfair because they already have that information from previous transactions. They are also asking that I submit my ID and signature but they already have that.
At that point I felt sick because I sensed they were being really unfair. At first they told me to write his second last name, then they told me the transaction was not on their system, and finally they said that it was because my uncle has received to much money. Western Union was very unprofessional not being able to give me a clear answer as to why the transaction never went through.
At this point I am fed up with their discriminatory questions and unprofessional ways and want my money back. On the receipt it states that in California if the transaction does not go through I am entitled to my refund within 10 days, or else I get a refund plus a {$1000.00} penalty and attorney fees.
Company Response: Closed with explanation
2018-06-17
Grimsley, TN
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: On Thursday, XX/XX/XXXX, I decided to use Western Union to send an international money transfer for charity purposes. I proceeded to fill out the application online, which was somewhat difficult. I had messed up the name. Western Union would not fix the problem the first time I called on Thursday. I called back Thursday to cancel my transfer. The guy I spoke with stated he cancelled the transfer. Now, this morning I noticed it was not cancelled. I called once and got tired of waiting on hold for 25 mins. Then, called a second time to cancel my transaction. A XXXX, who I spoke with, said all I have to do is send my ID and my check/debit card to XXXX. I did as he said, and they still refused to refund my money! They said I need the receivers information. I'm trying to cancel my transaction not send the money anymore since I have been lied to twice by customer service, and that I messed up the name by putting two first names instead of last name. They still refused to refund my money. Each time I have spent on hold waiting, 20 to 25 mins only to hear false promises of refunding my money. The amount is XXXX and the transaction code is XXXX XXXX XXXX for Western Union to track.
Company Response: Closed with explanation
2018-06-16
Columbus, NE
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-15
WV
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/XXXX I did a wire transfer to my brother for {$25.00}. Within 30 minutes I had to cancel the transaction. I attempted to get a refund and the employee at the XXXX XXXX XXXX # XXXX in XXXX, WV didn't know how to do the refund and kept getting an error. I got frustrated and left and went back 3 other times attempting to get the refund from Western Union. I made many phone calls and was still unable to resolve the issue and get the refund. I then requested a refund by check on XX/XX/XXXX. On XX/XX/XXXX I was issued a letter from Western Union because the address I gave was not the same as I gave on the original transaction because my address changed. I called on XX/XX/XXXX and spoke with XXXX and was told I had to send a notarized letter indicating my address had changed and had to include a photo ID and a check would be issued and I should receive it in another two weeks. The case number I was given was XXXX. I sent the information back to Western Union on XX/XX/XXXX. I called again todayXX/XX/XXXX and demanded to know when my refund would be issued. I spoke with XXXX who gave me a run around. I asked for a supervisor and was transferred to XXXX who also gave me a runaround so I told her to transfer me to her supervisor and after being left on hold for 45 minutes I hung up. I think it's ridiculous that they quickly take your money but you spend nearly a year trying to get your money back and still have not been able to get your money back.
Company Response: Closed with explanation
2018-06-14
Holly Springs, GA
Incorrect exchange rate
Money transfer, virtual currency, or money service: Foreign currency exchange
Company Response: Closed with explanation
2018-06-14
Warrenton, VA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I did a money transfer using Western Union from my personal savings account through XXXX.
I received a MTCN number from XXXX saying my money is been released and I could pick it up. I am currently on travel in Texas.
I have completed this action before without any problems. However, Western Union is asking for additional verification and a copy of my identification to be sent to their offices. My financial institution knows it is me-i then asked a Western Union to cancel the transaction-but they refused indicating I still had to provide identification.
I want to cancel this transaction in its entirety under MTCN # XXXX.
Company Response: Closed with explanation
2018-06-14
Herndon, VA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-06-12
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/XXXX I used the services of Western Union Business Solutions to make the payment of {$5500.00} sterling to the University XXXX XXXX, in the XXXX XXXX of XXXX XXXX.
In accordance with the instructions of WU I made the international transfer from my bank XXXX and the bank liquidator XXXX.
The data that WU gave me were the following : XXXX XXXX : XXXX BANK LIQUIDADOR : XXXX XXXX DEPOSIT ACCOUNT : XXXX NAME : WESTERN UNION BUSINESS SOLUTIONS USA LLC / XXXX / XXXX ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX REFERENCE : XXXX XXXX Today, XX/XX/XXXX, the University XXXX XXXX has not received the payment and, therefore, they ask me to do it again.
I request your intervention so that WU delivers the funds that, according to what they say, are lost.
Likewise, I request that I reimburse the expenses and commissions that I have had to pay to clarify this matter.
I have been in communication with WU for four months but they have not given me any answers.
Company Response: Closed with explanation