WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 25
2018-05-24
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2018-05-24
Statesboro, GA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-05-22
Fort Lauderdale, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-05-21
Queens, NY
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I had sent a Money Transfer ( MTCN XXXX XXXX XXXX ) for XXXX XXXX to XXXX XXXX XXXX in XXXX, XXXX , through Western Union. Since the Beneficiary did not collect the same, I got a letter from Western Union, asking me to go to their Agent and collect a Refund, if I want to. Accordingly, I went to the same Agent ( " XXXX XXXX XXXX '' in XXXX XXXX, NY-XXXX ) through whom I made the transfer. He confirmed that the amount is not picked up but he can't process the refund unless I call Western Union at XXXX and get another Code Number.
Accordingly I called that number and spoke to one of their CSRs - XXXX ( Employee Number : XXXX XXXX ), probably in The XXXX. She verified all the information and and put me on hold for almost 20 minitues and at XXXX XXXX said that the she can't process the refund and I will have to wait for a call from some other department, which might come in 24 hours.
I do not understand why I have to wait another 24 hours, since the Money Transfer is still pending in their system and she has verified all my information. .I told her, I have worked in the Money Transfer industry at the CEO level in the US and also abroad for over 2 decades and have never heard of any such rule.She says that is the rule of Western Union .
Company Response: Closed with explanation
2018-05-20
Miami, FL
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-05-19
FL
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: Western Union is sending me email statements to my email address in regards to somebody else My WU account. I have contacted them and they keep refusing to look at the issue since they claim they can not find anything, still I have proof of the emails I receive from them, and I have verified that they indeed come officially from Western Union and is not phishing or spam.
Company Response: Closed with monetary relief
2018-05-17
Worcester, MA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Good Evening, I spent a money order from myself to myself. A validation was required. The person validating this call cancelled my order because I did NOT sufficiently grovel and make nice to him. You really must listen to that conversation.
For instance, I was told, " am talking, DO! NOT! INTERRUPT! ME! WHEN! AM! TALKING! The person then kept quiet for a full 2 minutes to see if I would interrupt him. Any thing I said during those 2 minutes was met with a repeat of same words in capitalized letters.
Then the person cancelled, with glee, my order. [ MTCN ] is : XXXX Quick Recap.
Information given accurately for validation purposes was Name, Date of Birth, email. All identifying information.
Because of my circumstances, being in public, using a public phone, I had no choice to minimize the release of my personal information. That seems to be what set him forth. The idea that I will not willing yell out ( on a public phone in public ) information that can later be used to hack my accounts.
A quick change in protocol might be needed for Western Union. For instance, if the person can't say his name out loud, a choice of possible names could be read out to him. Same as birthdays. Makes no sense to release publicly the very identifying information Western Union itself guards, as a condition of using their services. Unless they believe it is impossible to find oneself in a public place needing your services?
But that still does not change the nature of the tone of the conversation and word choice, which I find very demeaning. Now, I did NOT have a phone with me, but if I did, I wouldn't have needed their services in the first place. I simply would transfer money by phone. That requirement of phones is going to make you them extinct. Used to send thousands of dollars thru Western Union, till they put a cap on amounts. And now, the very few times I use their service, I ended very upset and without the service?
Company Response: Closed with explanation
2018-05-16
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-16
Wakarusa, KS
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: Yesterday, I transferred money to my sons bank account in the XXXX. The receipt said that the date the money will be available in the receivers country is today XX/XX/XXXX. It is already XXXX right now in the XXXX . My son was getting crazy back and forth to check if the money is already in his account but nothing happened. Today is his college enrollment and he went home empty handed. He was already in school since morning waiting for the money to come but nothing happened. Ive been sending money to him almost every month but this is the first time it failed to deliver. I need some explanation what had happened.
XXXX XXXX
Company Response: Closed with explanation
2018-05-16
Beaumont, TX
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-16
Kendall, FL
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2018-05-15
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-05-12
AR
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I REQUESTED ALL DOMESTIC AND INTERNATIONAL WIRE TRANSFERS I SEND FRPOM XX/XX/XXXX TO XX/XX/XXXX SENT TO ME.
Company Response: Closed with explanation
2018-05-11
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with monetary relief
2018-05-11
Worcester, MA
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-05-11
Mansfield, TX
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-11
Denver, CO
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: Regarding stolen money orders.
from XXXX Retail Money Orders department XXXX XXXX XXXX XXXX XXXX, XXXX XXXX These were bought with cash at XXXX XXXX, stolen from the XXXX, doctored and returned to XXXX XXXX and were cashed at XXXX XXXX_ They should have a copy of the person on video. Federal Case # CA XXXX [ ref : XXXX : ref ] money orders # Money Orders XXXX & XXXX XX/XX/XXXX to XX/XX/XXXX I went back and forth about these money orders to get a replacement from Western Union.
Western Union is passing this off to XXXX XXXX and XXXX XXXX is saying they can't do anything until Western Union closes their investigation. I have talked to XXXX from XXXX XXXX XXXX and she says they are closing case # XXXX because it is still in the hands of western union. But the following corespondence shows that Western Union has turned this over to XXXX XXXX.
On Thursday, XX/XX/XXXX, XXXX XXXX MDT, Money Order - XXXX XXXX wrote : Dear XXXX , Please be advised that the Forgery claim for Money Orders XXXX & XXXX have been initiated on XX/XX/XXXX and both are currently pending at the XXXX XXXX XXXX XXXX . Just a reminder that Western Union does not investigate this claim, but the bank does. Western Union acts in good faith assisting you in an attempt to collect the funds and provides this service free of charge.
Thank you for contacting Western Union.
Sincerely, XXXX XXXX Western Union Financial Services , Inc .
My letters were stolen out of the mailbox on XX/XX/XXXX. I started this process with Western Union on XX/XX/XXXX when I learned that the MO never credited to my credit cards. They were brought back to XXXX XXXX store XXXX. District manager XXXX XXXX has tried to get them to move on this but says XXXX XXXX told him they have 100 days to look into this. There is no promise yet that they will pay. They have had all the info to prove I did not cash these altered money orders but still refuse to deal with me.
Company Response: Closed with explanation
2018-05-11
Oxford, GA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Complaint: My wallet was stolen from the XXXX at XXXX XXXX XXXX, in XXXX Ga XXXX On XX/XX/XXXX. I filed a police report on XX/XX/XXXX With the XXXX XXXX Police Department. On this same day I went back to the gas station to view video footage with an Officer which clearly shows someone Stealing My wallet. I filed a claim with western union for a tracer, then I was told that it would take 90-120 days to investigate the stolen money order. I called western union on many occasions during this time frame only to be told they were still investigating it, they didn't have any updates and could not contact the department that handled the investigations. So pretty much it was a waiting process. On one instance I was told that the bank who cashed the money order was XXXX XXXX, when I contacted them I was advised that there was nothing they could do and I would have to wait on Western Union. With this being said I continued to wait and continued to follow up with Western Union only to be told I still had to wait, no one would connect me directly with a manager and the one time I did speak to one I had to wait over 30min. My last contact with western union I spoke to an associate and told her I wouldn't provide any of my information until I was connected with a Manager. When the manager finally was on the line she attempted to pull up my money order transaction without me providing her with the money order number and told me that the claim had been denied. When I questioned her about the number she put in, she then asked for the money order number and still told me the claim had been denied. I asked her why I didn't receive any documentation from Western Union about why the claim had been denied and she told me she would send something in the mail of which I never received. This was my last conversation that took place with XXXX XXXX on or around XX/XX/XXXX.
Company Response: Closed with explanation
2018-05-10
Rialto, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-05-10
Boston, MA
Problem with customer service
Money transfer, virtual currency, or money service: Check cashing service
Complaint: On XX/XX/XXXX I made a transfer of {$72.00} once I realize I call and cancel the transaction XX/XX/XXXX. once is wasn't returned with in the 7 business day. I contact them once again and they stated that it was not cancel until until XX/XX/XXXX with additional 7 business then when it was not refund by XX/XX/XXXX that the 7 business date. I contact the executive team that didn't email me back.
Company Response: Closed with explanation
2018-05-10
Orland Park, IL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-05-09
Jacksonville, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-05-09
NJ
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: My name is XXXX XXXX. I sent to XXXX {$450.00} to my brother, XXXX XXXX XXXX, via XXXX XXXX, on XX/XX/2018. I also sent him the transaction ( XXXX ) number through XXXX to pick up the money. He called me and told me the transaction number was not valid according to XXXX XXXX in XXXX.
I called XXXX XXXX in XXXX more than three times to inquire about the transaction number, they told me the money was picked up by someone in XXXX. When I asked XXXX XXXX for proof, they declined I would to know what happened my transfer from XXXX XXXX.
Thank you
Company Response: Closed with explanation
2018-05-07
Brentwd, MD
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-05-05
CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: A MONEY TRANSFER WAS AUTOMATICALLY PUT ON HOLD AND A REFUND GIVEN WITH NO EXPLANATION AS TO WHY. I ANSWERED QUESTIONS AND IT WAS TO NO AVAIL WITH WESTERN UNION. I FEEL AS IF I AM BEING DISCRIMINATED AGAINST DUE TO MY AGE AND AM BEING CATEGORIZED WITH OTHER WOMEN AND THAT IS PLAIN WRONG..
AS THIS HAPPENED BEFORE. THEY ARE VERY VAGUE SO HOW CAN I CORRECT PROBLEM.
Company Response: Closed with explanation