WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 28
2018-03-27
Dacula, GA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-26
Main Office, VA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I am enrolled with XXXX XXXX for biweekly mortgage payments, but this month XX/XX/XXXX my mortgage has not been paid. When I called XXXX XXXX the first time I was told my payment will post to my mortgage company in 2 business days, when this did not happen and I called again I was told the same thing. The third call I was told the same thing so I asked for the supervisor, and asked for my money to be returned to my checking account. I was assured that this will happen in 2 business days and post in my account on XX/XX/XXXX When I did not see the money in my account on this date I called back and was given XX/XX/XXXX as the date when I will get my money. I was on the phone about 45 minutes between holding and being transferred to the supervisor who really did not seem to care. I asked to speak to someone higher up, but I was told that the supervisors were as high as I can go. It is the end XX/XX/XXXXand they have not paid my mortgage or refunded me my money.
Company Response: Closed with explanation
2018-03-26
Billerica, MA
Wrong amount charged or received
Money transfer, virtual currency, or money service: International money transfer
Complaint: On Friday XX/XX/2018 I went to Western Union branch at the local supermarket to transfer {$1500.00} US dollars to XXXX ( tracking number XXXX ) When the person I was sending the money to went to the bank to get the money they were informed that it will paid in local currency and not US dollar. Further more the exchange rate was lower than market value by about {$30.00}. I called WU to get an explanation but I was informed that I chose this option when I sent the money, I then informed the person on the phone that I wasnt given an option at the time of the transaction and that when she informed me that it stated on the receipt.
Upon reading the fine print on the receipt I found that WU makes more money in addition to the fee charged from converting the currency. I even went on their web site to find out if they ask at any point how would you like the money to be received and found none.
I feel WU acted in a deceiving way to make more money from my transaction and failed to inform me of my rights in regards of how will the money be paid out.
Company Response: Closed with explanation
2018-03-23
Houston, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Supposed to get payment from XXXX XXXX Western Union since I have been a customer from XX/XX/2011 to now and have received nothing from them, how do I get my refund???
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Tx. XXXX XXXX
Company Response: Closed with explanation
2018-03-23
Allentown, PA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-03-23
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-22
Charles A Hayes, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-03-21
Jacksonville, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-03-20
Woodstock, VA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-19
Reno, NV
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent {$1700.00} US Dollars which was the equivalent of {$1300.00} Euros to my daughter via Western Union and someone other than my daughter picked up the money.
Company Response: Closed with explanation
2018-03-19
Denver, CO
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-03-17
Colts Neck, NJ
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: i sent money in XXXX yesterday through western union, but a receiver didnt get the money i sent, western union in XXXX said over sending need to change the name of the receiver..i just want to change the name of my receiver to get the money in XXXX
Company Response: Closed with explanation
2018-03-16
Atlanta, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On Friday, XX/XX/2018, I logged into my Western Union account to send money to an individual I had sent money to in the past. I put in all the required information and checked the card information twice. I tried unsuccessfully 4 times to send the money as I kept getting an error message via the website. I then called my financial institution to see if there was an issue with my card and was told no, that funds were available that they could see the transactions put they were coming through as {$0.00}. I then tried again with my financial institution on the phone and the transaction was still declined via Western Union. I then called Western Union to see what the issue was. I was told that even though I had sent money to this person before using the same card, that Western Union had put a block on my card. I wasn't given a reason or anything. And then the representative said I could call someone else.
Company Response: Closed with explanation
2018-03-15
Naples, FL
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I sent Western Union money order to XXXX XXXX. I received a letter from Western Union tha it was never picked up. And they would send the amount back to me. It has been several years and I have never received the above {$300.00} to me.
Whats next?
Company Response: Closed with explanation
2018-03-14
Odell, OR
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/XXXX I initiated a transfer online to send {$500.00} to my girlfriend in XXXX. I used the option to pull the money directly from my bank account rather than using my debit card because the fee was slightly cheaper. Total cost of {$510.00} was removed from my account. Using the tracking number we could see it was available for pickup. But when my girlfriend went to pick it up on XX/XX/XXXX she was denied and there was a hold on the transfer.
I called Western Union and they told me they couldn't make the transfer. Then they said they could and gave me a new tracking number. But it also was denied when she went to pick it up. I called again and they said they would refund the money to me but that I had to pick it up myself. They gave me a another new tracking number. I told them I can't go to a western Union as I'm in XXXX XXXX, XXXX, XXXX. One rep said I could pick it up whenever I get to a location and one said it's available for 45 days. I am not and will not be near a western Union for who knows how long. Picking up the money is just not possible.
I asked why they can't put the money back in my account the same way they took it out and they said it was because it was a cash transaction. I told them no I did it online. They still said I had to pick it up in person. I told them again where I am and that I can't go pick it up. I asked if my mom could pick it up but they said they can't change the transaction at all.
On XX/XX/XXXX one customer service representative told me she could put in a request to transfer it into my bank but that it probably would not work. It didn't.
Company Response: Closed with explanation
2018-03-14
San Jacinto, CA
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-13
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-13
Baton Rouge, LA
Other service problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I noticed that there was a XXXX dollar transaction cancelled on my Western Union account with the last four digits of a card number that I do not recognize. I immediately noted that my account must have been hacked. Thankfully, while no money was transmitted under my name, I was concerned about the breach and reported this promptly to Western Union. I was provided a ticket number XXXX, and advised that there would be an investigation. I was not contacted anymore thereafter. I desire to know what has transpired since that time.
Company Response: Closed with explanation
2018-03-12
Albuquerque, NM
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-12
Fort Mill, SC
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-03-11
Burlingame, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XXXX Money Transfer ( Western Union ) I did a money transfer to XXXX XXXX, after several times, the money never cashed there. During this period the Company XXXX answers my questions, but they never resolved the problem.
I asked for my money back, and they said only in the same Agency I sent the money. The same Agency in XXXX refused to give me the money back, only another Western Union Agency. I went to the New Agency and they said didnt get the money, and then I went to the original Agency in XXXX and they refused again. During this process I was calling all the time customer service people, but everyone gave me wrong information.
After waiting, I spoke with a supervisor and he said the same. They need to contact the Accountings department to get my money back : 7 days waiting.
Company Response: Closed with explanation
2018-03-09
Boise, ID
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-09
PA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: On XX/XX/2018 I transfer {$2900.00} through Western Union to the XXXX XXXX, from my bank account online. They withrawed the money from my bank and said the money was available. When my sister in law went to pick the money up they refused to give her the money. They did a change on their system on which my receiver last name appears as a middle name and middle name as last name. They stopped the transfer and they would not fix the problem or let me fixe it on my end. They cancelled my transfer and it's going to take 7 days for my money to be deposited back to my bank account. It's a very sad situation in which this company is playing with my hard earned money. I believe there are many customers with the same problem.
Company Response: Closed with explanation
2018-03-08
Black Jack, MO
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-07
Aurora, CO
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation