WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 29
2018-03-07
Scranton, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage company sold to a new loan company in XX/XX/XXXX. I called and also mailed XXXX XXXX my new mortgage Information. XXXX XXXX never updated the my loan information like I told them. In XX/XX/XXXX I received my XX/XX/XXXX loan payment back from the old company saying they can no longer accept my payment. I contacted XXXX XXXX to send thr XX/XX/XXXX payment out to the new company and it is now XX/XX/XXXX and it still has not gone out. I have contacted them several times and they keep saying they are sending it. As of today I am 60 days delinquent on my mortgage payment and they are not correcting the situtation. Can you please help
Company Response: Closed with explanation
2018-03-04
Arco, CA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/2017 someone walked into a XXXX XXXX, XXXX branch of XXXX XXXX and transferred money from my bank account, in the amount of {$1500.00}, using Western Union to someone named XXXX XXXX in XXXX. I was in XXXX on XXXX vacation at the time and found out about this upon returning to XXXX XXXX where I reside. When I found this out, I called my bank who told me I had to go to my local branch in XXXX XXXX, XXXX to file a dispute. I went to the bank and was told that I had to file a dispute directly with Western Union to get my money back. I filed a case with Western Union 's Fraud department. The case is # XXXX. I reached out to Western Union who then told me to get a refund I needed to file a police report with the XXXX XXXX Police Department. So I filed a police report and sent it with the case number to Western Union at XXXX. I have called them every day for over 30 days expecting some sort of answer. I called them tonight and now they are saying that despite my calling them they are not able to refund my money which was fraudulently taken out of my bank account and money I desperately need. Can someone please help me?
Company Response: Closed with explanation
2018-03-03
Fort Wayne, IN
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: WESTERN UNION FAILED TO FURNISH ALL DOMESTCI FRAUD INDUCED MONEY XXXX FROM ME TO OTHER PARTIES. XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2018-03-02
Fraud or scam
Money transfer, virtual currency, or money service: Foreign currency exchange
Complaint: I have a complaint about someone selling my identity to collect money and now is making me falsely accused and I want to clear my name. I am taking care of a young lady kids that is away working and the other day when she went to send the kids money to me they told her that I am on a scam list. Now I don't know how I'm suppose to be on a scam list when I don't even collect money often. The lady 's kids I take care of she only sends money every two weeks to buy food and send her kids to school. Apart from her my dad sends me money only once a year which is XX/XX/XXXX and also my baby father which is once in awhile. So please I'm asking you if you could investigate about this and make my name be cleared from this absurd foolishness please. Thank you
Company Response: Closed with explanation
2018-03-01
Confusing or missing disclosures
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-03-01
Bargaintown, NJ
Problem with customer service
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-02-28
Patterson, MD
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: A western union international transfer for {$110.00}. MTCN XXXX was processed yesterday XX/XX/2018 successfully. However, their was an unauthorized cancellation of that transfer and the money was not available as promised.
Company Response: Closed with explanation
2018-02-26
Fairfield, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-02-25
Bronx, NY
Unexpected or other fees
Money transfer, virtual currency, or money service: Virtual currency
Complaint: There is a fake company alleging that a transfer I made that cleared within seven days from both banks, ( Western Union approved and accepted the transaction after the standard processing time. ) was returned from my bank and that Western Union didnt receive payment for services. The first claim came in my inbox a month later. No formal letter it call, nothing, if there had been an issue.
Now they have been illegally harassing me and attempting to collect from a division of Wester Union that collects debts, but they don't have a consumer collection ID or display the laws for collecting a debt. They've mostly emailed me relentlessly and when I called to tell them to stop they continued, the representative was barely soaking English and began to yell at me, claiming they are real.i think hackers got a hold of my info and are scamming me gir the precise price my transaction was.
The original proceeding information Your tracking number ( MTCN ) is : XXXX Please use this number for any questions about this transaction.
Date of order : XX/XX/2017 Time of order : XXXX ET Amount sent : {$5000.00} Money transfer fee : {$5.00} Total amount : {$5000.00} Transaction type : Bank Account This is the email with phony none Western Union information : Western Union is providing the following details to validate the legitimacy of the money transfer services provided to you through westernunion.com. We received a claim from your bank after the money had already been paid out to the receiving party, as a result, Western Union is unpaid for its service to you MTCN Transaction Date Sender Receiver Return Amount XXXX XX/XX/2017 XXXX XXXX XXXX XXXX {$5000.00} Please contact Western Union Financial Services to set up a payment as soon as possible. Our payment option includes : Over-the-phone Payment You may call XXXX XXXX and process a payment using your bank account, debit or credit card. Please note that if you use your credit card, your card issuer might consider this a cash advance transaction and you may be charged a fee for this.
Western Union Quick Collect Service At no additional charge, take cash to any Western Union agent and request they send the funds via Quick Collect service.
Payable To : XXXX XXXX XXXX XXXX Code City and State : XXXX XXXX Account Number : XXXX Attention to : XXXX XXXX Mail Payment You may also pay by check or money order. Please write the case number on your check or money order, make the Check or money order payable to Western Union Financial Services , Inc., and mail it to : Western Union Financial Services , Inc .
XXXX, XXXX, OH XXXX If you have any questions or if you feel you have received this communication in error, please reply to this email or call us at XXXX ( Monday through Friday, XXXX XXXX to XXXX XXXX. Mountain time ).
Sincerely, Western Union Financial Services , Inc .
Phone Number : XXXX Fax : XXXX Email : XXXX This is an attempt to collect a debt and any information received may use for that purpose.
I am so tired of tired of the harassment and disregard to consumer laws.
Company Response: Closed with explanation
2018-02-24
Belle Harbor, NY
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-23
East End, CT
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-23
W Henrietta, NY
Unexpected or other fees
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-02-23
Blackbird, DE
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Western union is has been collecting money transfers but not making the funds available for pick up. They keep the money for weeks and then refund it back to your account.
Company Response: Closed with explanation
2018-02-23
Incorrect exchange rate
Money transfer, virtual currency, or money service: Foreign currency exchange
Company Response: Closed with explanation
2018-02-22
Fort Oglethorpe, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-22
Cascade, WA
Other service problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2018-02-21
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-21
Stkn, CA
Lost or stolen money order
Money transfer, virtual currency, or money service: Money order
Company Response: Closed with explanation
2018-02-21
Bakersfield, CA
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: I transfer money to my cousin in XXXX on XX/XX/ and money was debited from my account on XX/XX/ but receiver never received the money. Today I call Western Union to find out what is going on with my transfer. They told me transaction on hold due to need more information regarding receiver. I told them when were you going to inform me they try to tell me they send me the email but he could not tell me when email was sent. Thay just lie about email and sit on my money without notifying me or receiver.
Company Response: Closed with explanation
2018-02-19
NH
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XX/XX/XXXX I sent {$2700.00} through Western Union to pay my two mortgage payments to XXXX MS. On XX/XX/XXXX I received a letter dated for XX/XX/XXXX that my money had ben declined. When I called Western Union the representatives who I spoke with ; XXXX ID # XXXX XXXX, XXXX ID # XXXX, XXXX, XXXX Id # XXXX, XXXX, XXXX, XXXX, XXXX and XXXX gave me the run around. I was sent to locations in XXXX New Hampshire, XXXX XXXX XXXX and then XXXX Massachusetts.
Not one of the locations were able to give me my money back despite Western Union insisting that they would. I called Western Union back they gave me a case number which is # XXXX and reassured me that my money would be overnighted through XXXX XXXX. When I called them today XX/XX/XXXX they stated that they could not provide mw with a tracking number and stated the check was delieved on XX/XX/XXXX. I explained to them that I have not received any check and nor a XXXX XXXX delievery. I told them that if they do not provide me with a tracking number that I would be filing a complaint. I feel that I have been robbed by Western Union and I feel it is fraudulant of them to not send my {$2700.00} back to me.
Company Response: Closed with explanation
2018-02-17
N Haven, CT
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I had tried and order these few pair of replica shoes from a XXXX website and from the time I sent the payment thangs where heckled I Attached a few emails that was from western union also from the receiver
Company Response: Closed with explanation
2018-02-16
Garden City, GA
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-02-16
Grand Rapids, MN
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-15
Flint, MI
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-02-12
Newnan, GA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I used Western Union " quick 15 minute pay '' to send a {$1000.00} credit card payment to XXXX XXXX XXXX. It never posted. Western Union blamed the problem on XXXX XXXX XXXX and vice-versa. After research, I learned that XXXX XXXX accepts mortgage payments from Western Union but never credit card payments. My initial problem was, why does ( 2 ) multi-billion dollar companies have the transfer feature available as an option for service to the uninformed public? My total focus has been on the extremely poor customer service & resolution from WesternUnion. The wire was sent to them on XX/XX/2018. I have complained to them since XX/XX/2018. They told me it would take 24-48 hours to resolve. My money control number is ( MTCN XXXX ) and my internal escalated complaint case number assigned by the Western Union 's corporate office is ( XXXX ). I have left an urgent message for the President & CEO XXXX XXXX, corporate customer service escalation desk, reps, senior reps, senior customer service reps, without a resolution and recent hang-ups on me. ( Disgusting ). Please return my {$1000.00} today, it's already 14 days late. They should be able to ping & reverse payments within 15 minutes. My phone number ( XXXX ) XXXX & email address is XXXX. I have used Western Union for 25 years on other matters. But, after this experience, I find there service poor.
Company Response: Closed with explanation